**Req ID:** RQ214130 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** BI Full 6C (T4) **Job Family:** Professional Engineering **Skills:** Agile Methodology,Cucumber Testing Framework,Microservice Framework,REST API Testing,Zephyr for JIRA **Experience:** 7 + years of related experience **US Citizenship Required:** Yes **Job Description:** GDIT, a Federal marketplace leader in next-generation IT solutions and professional services, is seeking highly qualified and motivated IT professionals like you who are eager to contribute to our critical Homeland Security missions. For the Department of Homeland Security (DHS), Office of Biometric Identity Management (OBIM), GDIT will perform software development and application enhancements on the Mission Systems Lifecycle Support (MSLS) contract using Agile, Kanban and DevSecOps processes. GDIT is excited to offer you a unique opportunity to join am Agile Train utilizing CI/CD pipeline to support one our nation’s most critical homeland missions – the storage and processing of biometric and associated biographic information for national security, law enforcement, immigration and border management, intelligence, background investigations, and associated testing, training, management reporting, planning and analysis. GDIT is seeking a highly motivated Test Engineer to join our growing team to test and support our mission-critical applications for our DHS customer. The successful candidate will provide support and technical advice during conceptualization, development, and implementation phases to transform requirements to working solutions. This includes involvement with users to define system scope and objectives, as well as writing and executing test cases. Specific responsibilities include but are not limited to: **HOW A TEST ENGINEER WILL MAKE AN IMPACT** + Write and execute test scenarios and test cases using JIRA application + Ability to automate test cases + Provide support and technical advice throughout Agile sprint cycles + Validate enhancements to existing system in addition to coordinating with other QA and tester personnel + Experience with scrum/agile project lifecycle approach to software development + Able to work closely with counterparts in a cross-functional, Agile team setting, to understand product needs and implement the right tests + Understands the importance of data as to analyze reported issues, inform severity of defects, inform the priority of tests **WHAT YOU NEED TO SUCCEED** Required Skills / Qualifications: + **Contract requires US Citizenship.** + BS or equivalent + 6 - 8 yrs related experience + Experience in Agile and DevOps methodologies + Experience implementing and configuring DevOps solutions + Experience with querying databases using SQL + Experience in SQL and SQL*Plus + Proven track record as a self-learner keeping current with the latest techniques including automated testing and continuous integration + Experience in Jira to support configuration management in an Agile environment + Experience with Windows Desktop client testing such as C# / .NET, WPF, XAML + Experience with testing Java Web Services / Spring Boot / Java EE / Angular + Experience with Web Development / UI Frameworks / HTML / JavaScript + Experience with RedHat OpenShift products such as OpenShift Container Platform (OCP) and Decision Manager + Experience with Oracle DB / PostgreSQL DB / MySQL + DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability **Desired Skills / Qualifications:** + BS in computer science or information systems field of study + Experience in Agile and DevOps methodologies + Experience implementing and configuring DevOps solutions + Experience with querying databases using SQL + Experience in SQL and SQL*Plus + Experience with Docker, JBOSS, Postgres, NodeJS + Knowledge or experience with capturing devices (fingerprint scanner, iris/face camera etc.) + Proven track record as a self-learner keeping current with the latest techniques including automated testing and continuous integration + Experience in Jira to support configuration management in an Agile environment + Certification in SAFe, SCRUM or Kanban **GDIT IS YOUR PLACE:** + Full-flex work week to own your priorities at work and at home + 401K with company match + Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career + Professional growth opportunities including paid education and certifications + Cutting-edge technology you can learn from + Rest and recharge with paid vacation and holidays The likely salary range for this position is $93,662 - $106,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Reference #: 385842 Technology Sales Representative (Remote)   You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers. Pittsburgh, PA   CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware---PCs, printers, servers, and more---to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world---still driven by that startup mentality and guided by our original purpose. We'd love for you to join us and make your mark on the future of technology.    https://www.connection.com/ keywords: you'll receive,authorized to work in the u.s.,what we do,who we are,why you should join us,business development,customer service,networking,skills,initiative Full Time Overview: What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique---what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection---plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. You'll receive: 8 weeks of paid, hands-on sales training --- no experience required. A dedicated sales coach throughout your first year. Ongoing development to help you master technology, sales strategy, and communication. Access to technical experts to support customer conversations. Step-by-step guidance as you build confidence in a high-activity, cold-calling environment. A supportive culture that rewards hustle, integrity, and personal accountability --- especially important in remote work. Benefits & Compensation: Guaranteed hourly base pay + uncapped commission. Commission guarantee payments (non-recoverable) during your first three years. Consistent Monday--Friday schedule: 8:30 a.m.--5:30 p.m. ET. Comprehensive benefits: paid vacation, medical/dental/vision, fitness reimbursement, 401(k), employee discounts, tuition reimbursement, mentalhealth resources, and more.   74   82   Entity of type com.vizirecruiter.common.domain.model.Label with id: 2025   Entity of type com.vizirecruiter.common.domain.model.Label with id: 2024   Entity of type com.vizirecruiter.common.domain.model.Label with id: 16471 Responsibil ties: Make 60+ outbound prospecting calls each day to introduce Connection and build your book of business. Develop strong, trust-based relationships with contacts across multiple organizations. Learn to uncover customer challenges and present meaningful, value-driven solutions. Confidently ask for the business as your skills develop. Partner with Connection Subject Matter Experts to enhance customer conversations. Work closely with internal teams to ensure every customer receives a "Best in Class" experience. Use modern sales tools to research prospects, personalize outreach, and deliver high-value messaging. We'll Prepare You for Success This role is built for driven, motivated people who may not have sales experience but have the work ethic and character to thrive.   Entity of type com.vizirecruiter.common.domain.model.Label with id: 21      Entity of type com.vizirecruiter.common.domain.model.Label with id: 1503 Requirements: You don't need B2B or sales experience --- we can teach that. What we're looking for is character, consistency, and the drive to excel in a remote environment. You're a strong match if you have: A disciplined, self-motivated work ethic --- you thrive with clear goals and accountability. The ability to stay focused, organized, and productive in a remote setting. Excellent communication skills: listening, speaking, and writing. A natural ability to build relationships and make people feel comfortable. Curiosity, problem-solving ability, and a willingness to learn. Comfort working in a fast-paced, target-driven role. Proficiency with Microsoft Office (Outlook, Excel, Teams, etc.). Important: Due to fraudulent postings on third-party sites, please note that Connection will never extend an offer without a complete interview process and live communication with a real member of our team. EOE/Minorities/Females/Vet/Disabled

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Cengage Learning Management Services is a shared service center providing support and services for business units within Cengage Learning. Services and support include credit, collections and cash application functions for multiple business units. The Credit Supervisor oversees a team of business-to-business Credit Analysts providing direction and leading the activities of the staff, in conjunction with the Credit Manager. They will actively handle the Credit/Collections team and support team members' growth through training, mentoring, coaching, target setting and performance review by being responsible for day-to-day operations related to account collections & dispute issues. This role provides and ensures that a high level of internal/external customer service is maintained within the assigned area of responsibility. Additionally, this role will be tasked with supervising and resolving fraud issues by collaborating across departments to support accurate and timely outcomes. Candidates will have strong management and customer service skills, knowledge of SAP, and a track record of success in Accounts Receivable/Collections/Fraud Prevention. This role leads a small team and ensures internal controls are followed. It works with multiple departments to support accurate and timely collections on outstanding balances. It also helps resolve disputed issues quickly. The ideal candidate is detail-oriented, process-driven, and experienced in account collection functions in a dynamic environment. **What you'll do here:** + Supervise and work closely with Credit team members on a day-to-day basis to improve productivity, troubleshoot sophisticated issues, and provide direction relating to special circumstance inquiries. + Provide ongoing training, support, and coaching to Credit personnel (both on and offshore) including preparing and communicating regular performance evaluations and annual reviews with colleagues. + Prepare reports and other documentation needed to supervise account activity. + Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work, as vital. + Assist team in helping to perform sophisticated account reconciliations, including research of unapplied cash/credits and deductions related to returns or other causes. + Handle escalated customer calls where appropriate to resolve customer account issues. + Support month-end close activities, including releasing of held orders, account reconciliations, and bad debt calculations. + Maintain and improve internal controls related to collections and dispute escalation processes. + Collaborate with cross-functional teams to resolve billing disputes, cash reconciliation, fraud prevention, and support financial reporting needs. + Contribute to the development and enhancement of collection procedures and systems. + Assist with audit preparation and respond to internal and external audit requests. **Skills you will need here:** **Basic (Required)** + Ability to handle high volume/high pace work environment optimally + Ability to work independently and manage multiple priorities in a fast-paced environment. + Experience in mentoring, coaching and providing functional leadership + PC literacy required-proficient in Microsoft Office products including Excel + Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function **Preferred:** + Prior experience in Accounting, Finance, Business Management or a related field preferred. + 4+ years of relevant Collections experience + Experience with ERP system, SAP + Experience leading and mentoring team members is preferred. + Excellent communication and collaboration skills. + Strong analytical and problem-solving abilities with attention to detail. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 10% Annual: Individual Target $58,300.00 - $75,750.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group’s portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. **Our culture values diversity, engagement, and discovery** Our inclusive culture fosters engagement and discovery, empowering you to bring your best self to work every day. **Role Description** Join Cengage as an **_Enrollment Representative_** and be part of a team dedicated to helping learners worldwide reach their educational and career aspirations. This is an outstanding chance to support our mission by connecting with prospective students and steering them toward programs that align with their goals. **What you will do here:** Enrollment Representatives play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Representative, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint. At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you! Candidates will need to possess basic computer knowledge and skills, including the ability to navigate common software applications and systems. Additionally, they should demonstrate the capability to perform basic troubleshooting when technical issues arise to ensure smooth and efficient operations. **Technology Requirements:** + Basic Computer Literacy: Ability to operate a computer confidently, including navigating operating systems and common software applications. + System Navigation: Proficiency in using web-based platforms, CRM systems, and enrollment tools to manage student information and workflows. + Troubleshooting Skills: Ability to perform basic troubleshooting when technical issues arise, such as connectivity problems, login errors, or navigation challenges. + Adaptability: Willingness to learn new technologies and adjust quickly to updates or changes in systems. + Communication Tools: Familiarity with email platforms, video conferencing tools, and instant messaging applications for effective virtual communication. **To succeed in this role, you will:** + Skillfully ask probing questions and overcome objections. + Counsel prospective students regarding their educational and career objectives. + Guide students through the enrollment process. + Successfully implement strategies to meet enrollment objectives. **Skills you will need here:** _(Required)_ + Technical expertise and capability to operate applications. + Reliable Wifi connection. (Not a Hotspot) _(Preferred)_ + Proven success in a customer-facing role. + Some college coursework or degree. + Prior experience in Student Admissions/Enrollment. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $0.00 - $0.00 $ **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**