IT Jobs

Who We Are: At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: Runner First We act in the best interest of the runner Word is Bond We do what we say we’ll do Champion Heart We give our all in everything we do There is no “I” in Run We stay generous with our humanity Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there. Your Job: You are an HR technology professional who helps accelerate responsible AI and automation across Human Resources. In this role, you will combine HR domain knowledge, practical technical fluency, project leadership, and change management to deliver secure, effective, and measurable solutions that improve HR teammate, employee and candidate experiences, reduce manual work, and enable HR teams to focus on higher-value priorities. Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $98,286 - $147,428 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience. Other: Brooks is proud to offer a robust benefits package to our employees and their families! Benefits - Including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Paid Time Off - Brooks offers generous time off, including five weeks of paid time off, eleven paid holidays, and paid sick and parental leave. Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. Perks - Including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. Location - You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person. At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors. Your Responsibilities: People Leadership Directly manage a team of 8-10 Support Analysts, in-person and remote, and oversee an outsourced Tier 1 Service Desk partner to ensure services are delivered successfully. Lead, mentor, and coach a team of Analysts. Promote career development and manage the performance of the team using Brooks HR processes. Manage work assignments and timelines. Hire and manage information technology personnel and/or contractors to design, develop, implement, and improve service desk services. Service Desk Leadership Lead a team of technology professionals to provide global service desk services for the Brooks organization. Champion a customer obsession mindset in your team and across the organization. Build relationships with all business partners to ensure Service Desk services meet the business needs. Define and manage industry standard service desk processes within the team and across regions. Champion a “shift left” model for other IT teams that can enable service desk to provide first call resolution to employees. Ensure service desk services are delivered within defined SLAs. Identify areas for continuous improvement and strive for ongoing excellence. Drive innovation through automation and AI agents (e.g., self-service, triage, knowledge search, and workflow automation) to improve speed to resolution and reduce ticket volume. Establish an incident prevention program by partnering with IT teams to identify recurring issues, drive root-cause remediation, and improve knowledge, monitoring, and standard changes. Own and continuously improve the end-user support experience across channels (portal, chat, phone, walk-up) by measuring satisfaction, reducing friction, and standardizing a high-quality, human-centered support journey. Apply product management practices to Service Desk capabilities (define outcomes, maintain a service improvement roadmap, prioritize investments, and incorporate user feedback) to deliver measurable improvements. Drive consistency and standardization across the global team and ensure standard operating procedures are documented and followed to deliver expected service. Deliver technology onboarding and offboarding services to the organization for new hires and separations. Manage vendors and the outsourced Tier 1 Service Desk to ensure successful partnerships, clear accountability, quality assurance, and SLA performance that meet business objectives. Collaborate with security, infrastructure, operations, service management, and application teams to deliver service operations to improve the business of IT. Apply industry best practices in service operations for the Brooks technology organization. Build and maintain successful partnerships with IT teams and Brooks’ business partners. Make recommendations for the purchase of technology resources; review and negotiate contracts and ensure vendor performance. Your Qualifications: Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field; equivalent combination of education and years of experience can be considered in lieu of degree(s) 7+ years of experience in progressive, relevant information technology within the infrastructure engineering area of IT 3+ years of experience managing a Service Desk team with industry best practice knowledge in service operations and support Certified in ITILv4 and applicable knowledge of the IT Service Management activities critical to running a successful IT service desk function Experience building out a service desk function leveraging industry best practices and standards to deliver a high performing service Experience applying product management disciplines (customer insights, roadmap/prioritization, value measurement) to improve IT services and the end-user experience. Passionate about customer service Ability to create new processing and successfully communicating changes to the impacted organizations Experience working in a global environment with colleagues from different cultures Direct people management experience with experiencing coaching, mentoring and successfully growing staff Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments’ operations and/or morale; “connecting the dots” Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive

description Wir suchen eine zuverlässige Unterstützung für unsere interne IT. Neben dem operativen Tagesgeschäft übernimmst du eine zentrale Rolle bei der Weiterentwicklung unserer Microsoft-Umgebung. Gemeinsam mit dem Team gestaltest du den Weg in eine moderne Cloud-Infrastruktur und arbeitest aktiv an Projekten rund um Microsoft 365, Microsoft Entra ID, Intune und Azure. Du bist Ansprechpartner für unsere Kolleginnen und Kollegen bei technischen Fragen, betreust unsere Microsoft-Umgebung und unterstützt bei spannenden Modernisierungs- und Migrationsprojekten. Dabei übernimmst du Verantwortung für den reibungslosen IT-Betrieb und bringst deine Ideen bei der Weiterentwicklung unserer internen IT aktiv ein. requirements Deine Aufgaben 1st- und 2nd-Level-Support für unsere Kolleginnen und Kollegen Bearbeitung von Serviceanfragen und Störungen rund um Accounts, Zugriffe, Clients und Microsoft 365 On- und Offboarding von Mitarbeitenden (Benutzerkonten, Berechtigungen, Geräte und Software) Administration und Weiterentwicklung von Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint und OneDrive Mitarbeit bei der Migration von domänengebundenen Clients zu Entra ID und Microsoft Intune Aufbau und Betreuung des Gerätemanagements mit Intune, beispielsweise für Richtlinien, Softwareverteilung und Windows Autopilot Betreuung der bestehenden Windows-Server-, Active-Directory-, DNS- und DHCP-Umgebung während der Cloud-Transition Mitarbeit bei der Umsetzung von Sicherheits- und Automatisierungsthemen Pflege von Tickets, Checklisten und technischen Dokumentationen Zusammenarbeit mit externen Dienstleistern und internen Ansprechpartner Das bringst du mit Erfahrung im IT-Support, Service Desk oder in der IT-Administration Gute Kenntnisse in Microsoft 365 sowie in der Benutzer- und Rechteverwaltung Praktische Erfahrung mit Active Directory und Microsoft Entra ID Sicherer Umgang mit Windows-Clients und idealerweise Windows-Servern Strukturierte und sorgfältige Arbeitsweise Freude am direkten Austausch mit Kolleginnen und Kollegen Was wir bieten Eine abwechslungsreiche Mischung aus Support, Administration und IT-Projekten Die Möglichkeit, unsere zukünftige IT-Landschaft aktiv mitzugestalten Einarbeitung mit klaren Prozessen und Unterstützung durch das Team Zusammenarbeit auf Augenhöhe Entwicklungsmöglichkeiten und Raum für eigene Ideen Flexibles, modernes Arbeitsumfeld Homeoffice möglich Gute Deutschkenntnisse sind Voraussetzung, da die Kommunikation im Team und mit anderen Abteilungen auf Deutsch erfolgt. Klingt nach dir? Dann freuen wir uns auf deine Bewerbung! sharing_description Dein neuer Job! Unterstütze uns als IT Support und User Administration (m/w/d) bei DEMV Systems in Hamburg

Trilon is building a supercharged, technology-enabled future for our people and partners. The Data Engineer plays a key role in that mission by building and maintaining the data platform that powers Trilon’s enterprise analytics, automation, and AI capabilities. Reporting to the Vice President, Data & DevOps, this role is responsible for designing, developing, and maintaining scalable data integrations and transformations in Azure and Microsoft Fabric. The Data Engineer ensures that Trilon’s data platform delivers reliable, high-quality, and well-structured data to support business intelligence, operations, and innovation. This role serves as the primary custodian of Trilon’s integrated data model and is instrumental in developing a unified, extensible architecture that scales with continued acquisitions. The Data Engineer designs and builds secure Power BI semantic models for consumption by analysts and decision-makers, ensuring consistent and governed access to enterprise data. This role also partners closely with the AI and Innovation vTeam to prepare data for analytics, machine learning, and retrieval-augmented generation (RAG) applications. Data Platform Engineering and Maintenance Serve as the primary owner and technical steward of the Trilon enterprise data platform Design, develop, and maintain data pipelines and workflows using Azure Data Factory, Synapse, and Microsoft Fabric Build and manage data transformations, orchestration, and automation across structured, semi-structured, and unstructured data sources Ensure scalability, reliability, and performance of the data platform as Trilon continues to grow through acquisition Implement monitoring and alerting to proactively detect and resolve pipeline or data quality issues Data Integration and Modeling Develop and maintain integrations between Trilon’s enterprise systems, cloud services, and acquired partner environments Design and maintain a unified, scalable data model that harmonizes data across business systems Build secure, governed, and high-performance Power BI semantic models optimized for analytics and self-service reporting Collaborate with business analysts and data consumers to ensure data models support enterprise reporting needs and KPIs Partner with cybersecurity and infrastructure teams to ensure data models and access patterns meet compliance and governance standards Data Quality and Governance Implement validation and quality checks to ensure accuracy, completeness, and timeliness of enterprise data sets Maintain metadata, lineage, and documentation to promote transparency and reusability Define and enforce data quality and consistency standards across all integrated sources Collaborate with the Technology Asset Manager and Service Platform Manager to align system integrations and data governance Support data cataloging, discovery, and classification initiatives within Microsoft Purview or equivalent tools Automation, Optimization, and Resilience Develop automated frameworks for ingestion, transformation, and validation using Azure-native tools and pipelines Implement DevOps principles for data workflows including version control, testing, and deployment automation Optimize pipeline performance, resource utilization, and data freshness Build resilience and fault tolerance into data operations to ensure reliability and recovery Create reusable components and templates to streamline integration of new data sources and partner systems AI and Innovation Enablement Collaborate with the AI and Innovation vTeam to prepare and structure data for AI, ML, and RAG-based applications Develop and maintain data pipelines that support model training, evaluation, and fine-tuning Curate and transform unstructured data for retrieval, embedding, and vectorization within AI applications Ensure data readiness for generative AI tools, chat interfaces, and knowledge retrieval systems Stay informed of emerging AI data engineering trends and Microsoft Fabric AI integrations Collaboration and Cross-Domain Partnership Partner with application and infrastructure teams to ensure reliable and secure data exchange across systems Collaborate with business stakeholders and analysts to understand reporting needs and deliver usable data models Support integration engineers in onboarding new firms and ensuring their data aligns with Trilon’s enterprise model Work closely with cybersecurity and compliance teams to enforce data protection, retention, and access policies Provide documentation, architecture diagrams, and operational standards for the data platform and pipelines 5 or more years of experience in data engineering, data integration, or data platform development Strong hands-on experience with Azure Data Factory, Azure Synapse, Microsoft Fabric, and related Azure data services Proficiency in SQL, DAX, Power Query, and data modeling for Power BI Experience designing and maintaining Power BI semantic models, datasets, and row-level security configurations Familiarity with data governance, cataloging, and lineage management in tools like Microsoft Purview Experience building and optimizing cloud data pipelines with structured, semi-structured, and unstructured data Understanding of data preparation for AI and machine learning applications, including RAG architectures Exposure to engineering and geospatial data such as CAD, BIM, and GIS Strong analytical and problem-solving skills with a focus on scalability and performance Excellent collaboration and communication skills across technical and business audiences Bachelor’s degree in Computer Science, Data Engineering, or related field preferred Microsoft certifications such as Azure Data Engineer Associate or Fabric Analytics Engineer Associate are a plus May require occasional travel to Trilon offices or partner locations for integration or collaboration activities Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation’s best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range reflects the company’s good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.