Du bist ein Marketingtalent (w/m/d) mit Schwerpunkt im Bereich B2B Produktmarketing? Du möchtest dich beruflich neu orientieren und unser Unternehmen mit deiner Produktmarketing-Expertise in einem stark dynamischen und international wachsenden Umfeld begleiten und vorantreiben?
Als Product Marketing Manager (m/w/d) spielst du eine zentrale Rolle in der Vermarktung unserer Legal Tech Produkte. Du arbeitest eng mit dem Produktmanagement, Marketing und Vertrieb zusammen, um unsere Produkte optimal am Markt zu positionieren und unsere Zielgruppen effektiv zu erreichen.
Klingt gut? Dann bist du bei uns genau richtig!
Dein Arbeitsplatz / Standort:
Du kannst an einem unserer deutschen Standorte oder deutschlandweit remote aus dem Homeoffice arbeiten.
Docsumo: Senior Business Development Representative (3+ years, B2B SaaS Sales)
Company Name
**
Karnataka
Full-Time
Posted about 17 hours ago
Headquarters: Bangalore, Karnataka
URL: http://docsumo.com
About us:
Docsumo is Document AI software that helps enterprises automate document processing. We help enterprises convert documents such as invoices, ID cards & bank statements into actionable data. We are backed by Sequoia, Barclays, Techstars & Better Capital.
Responsibilities:
This is an AE (Account Executive) track role.
As Sales/ Business Development Representative you will be working closely with management to identify new opportunities, reach out to potential customers via email and LinkedIn, conduct discovery and demo calls.
Work with the marketing team to create and execute sales campaigns.
Develop sales opportunities by researching and identifying potential accounts.
Prepare and deliver presentations/demos and connect in a professional way to USA tech buyers.
Rolling out weekly newsletters, email and drip campaigns.
Making outbound calls to drive monthly & quarterly sales targets.
Assess competitors by analyzing and summarizing competitor information and trends.
Handling all incoming customer queries on our live chat.
Get customer feedback to generate ideas about new features or products.
Meet quarterly goals & sales target
Requirements:
Must have 2-4 years of industry experience into selling IT/SaaS products and concepts
Should have prior experience working with "C" & "D" level executives
Excited to sell brand-new technology products
Proficient in English & Sensitive of US culture
Consistent track record of documenting, synthesizing, and communicating results
Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CEO of a company. We believe in the ideology that - Buck stops with me
Must be self-motivated, flexible, collaborative, with an eagerness to learn
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
NPS Prism: Senior SQL Database Administrator DBA (Brazil, Remote)
Company Name
**
Anywhere in the World
Full-Time
Posted about 17 hours ago
Headquarters: Remote
URL: http://npsprism.com
Remote role based in Brazil (must be located in Brazil)
Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOU'LL DO
We are seeking a Senior SQL Database Administrator (DBA) to manage our database infrastructure. The ideal candidate will ensure the security, integrity, and performance of our databases while implementing best practices for data management, backup, and recovery
Key Responsibilities:
Design, install, configure, and maintain SQL Server databases to support business applications.
Monitor database performance, implement tuning improvements, and optimize SQL queries.
Develop and manage database security, ensuring data integrity and compliance with industry standards.
Perform regular database backups, recovery testing, and disaster recovery planning.
Automate database processes and implement monitoring tools for proactive issue resolution.
Troubleshoot database-related issues and provide timely resolutions.
Implement and maintain high availability (HA) and disaster recovery (DR) solutions.
Maintain detailed documentation of database configurations, procedures, and policies.
Stay updated with the latest advancements in database technologies and best practices.
Participate in strategic planning for database infrastructure improvements and scalability.
Requirements / Qualifications:
Education:
Bachelor's degree in computer science, information technology, or a related field.
Experience:
7+ years of experience as an SQL Database Administrator.
Skills:
Expertise in SQL Server (2016/2019/2022) and Azure SQL.
Strong proficiency in T-SQL, stored procedures, indexing, and query optimization.
Knowledge of backup and recovery strategies, high availability solutions (Always On, Mirroring, Replication).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication, leadership, and teamwork abilities.
Preferred Skills:
Familiarity with cloud database services (Azure, AWS RDS) is preferred.
Experience with SSIS, SSRS, and SSAS is a plus.
Experience with Databricks SQL Warehousing is a plus
Experience with DB Migration is a plus, specially from one cloud to another
To apply: https://weworkremotely.com/remote-jobs/nps-prism-senior-sql-database-administrator-dba-brazil-remote
blended.io: (Senior) Full-Stack Engineer (Remote)
Company Name
**
Berlin
Full-Time
Posted about 17 hours ago
Headquarters: Berlin, Berlin, Germany
URL: http://blended.io
who we are
We help our clients to stay ahead of their competition by blending unique cross-platform experience design with well-versed engineering expertise, across touchpoint like web, mobile, car, watch or TV.
At blended.io we believe that top notch digital services and physical products can only be achieved with a deep understanding in Engineering coupled with a holistic take on User Experience. Become a part of our growing team and work together with senior engineers and senior designers to craft products and services across soft- and hardware platforms for startups and corporate clients.
The right candidate has a passion for robustness, performance, security, and scalability. This candidate will be part of the core software engineers team, and must be proficient in emerging web technologies.
Responsibilities
- Work with web & native app technologies to design and develop holistic product solutions
- Experience building scalable systems and applications using languages like Node.JS
- Experience with at least one component-based frontend framework like React
- Testing experience on different levels: unit, integration, contract and E2E
- Experience with distributed systems
- Understanding on lean and agile practices
- Willingness to cooperate with product and business stakeholders building together a trust working environment
- Efficient communication and interpersonal skills
- Love for an open, inclusive culture that supports learning and encourages collaboration
- Fluency in written and spoken English
- Also participate in design and product discussions, take ideas from concepts, through production, to launch
- Face development issues with creative thinking
Must haves
- Deliver value iteratively by building high-quality applications and features
- Build, maintain, and take ownership of a rich ecosystem of applications and services
- Ensure that the systems you own are healthy, resilient, and perform well
- Collaborate cross-functionally on feature design, architectural decisions, and assessing technical debt
- Shape our coding guidelines and quality standards
- Experience with interactive application development.
- Write efficient and maintainable code
- A love of Git
- Be highly flexible and like to take a pro-active role
- Familiarity with Agile processes
- Making yourself understandable in the English language in across business situations
Bonus Skills
- Experience in Vue.js, ReactJS
- Experience in writing automated tests and TDD (or similar) to ensure functionality and quality
What we offer
- Full time position, permanent contract
- Competitive salary based on experience and professional profile
- Work in teams with designers that know how to $ git commit
- Based in our office in the heart of Berlin, in an international and fast moving environment
- English/German language training/courses
- A chance to work with an international team of architects, engineers and designers (excellent growth potential)
- Team building activities
- Free coffee and free fresh fruit
- CrossFit subscription, conference budget, bonus plans
- Other benefits paid from the gross salary
why we do, what we do
At blended.io we believe that top notch digital services and physical products can only be achieved with a deep understanding in engineering coupled with a holistic take on User Experience. Neither engineering nor design experience alone make products and services successful.
Apply Now!
To apply: https://weworkremotely.com/remote-jobs/blended-io-senior-full-stack-engineer-remote
Mercury Insurance Services: Senior Software Engineer
Company Name
**
Anywhere in the World
Full-Time
Posted about 17 hours ago
Headquarters: Remote, United States
URL: http://mercuryinsurance.com
Overview
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!
Position Summary:
As a Senior Software Engineer, you will play a crucial role in designing, developing, and maintaining complex software systems. This position involves leading agile teams or projects, mentoring junior engineers, and ensuring the delivery of high-quality software solutions.
Geo-Salary Information
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$94,458 to $179,048 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$77,283 to $146,464 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
In CA: Typical hiring range is $123,077.70 to $170,941.25
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
Essential Job Functions:
- Write high-quality code for complex scenarios with good test coverage.
- Review and translate product requirements into robust designs to ensure high-quality distributed application systems that are modular, configurable, reusable, fast, effective, user-friendly, secure, compliant, scalable, and maintainable.
- Lead design and code reviews of multiple applications to ensure best practices, adherence to Mercury standards, and high quality.
- Lead the sprint team to deliver new or improved features, addressing any impediments to delivering high-quality solutions in the sprint backlog.
- Collaborate with other teams and stakeholders to ensure successful delivery of intended functionality.
- Mentor and provide technical guidance to other engineers on the team, fostering a culture of innovation and excellence within Mercury engineering.
Qualifications
Education:
Minimum:
- Bachelor’s Degree in Computer Science, Information Systems or other related fields OR equivalent combination of education and experience
Preferred:
- Master’s Degree in Computer Science.
Experience:
Minimum:
- 5+ years software programming experience with 2+ years experience in Technologies used at Mercury, more than one years experience leading and mentoring engineering teams
Preferred:
- 5 or more years of backend development experience with Java
- 4 or more years of experience with Springboot, APIs and Microservices
- 3 or more years of experience with CI/CD processes and technologies (Kubernetes, Jenkins, etc.)
- 2 or more years of experience utilizing technologies such as Kafka, AWS, S3, Drools, Blaze, etc.
- 1 or more years of experience with Guidewire Policy Center (Configuration and Integrations)
Skills:
- Proficient in programming in one or more industry-standard languages (e.g., Java, Python, Go, C++, JavaScript).
- Experienced in leveraging various data structures, algorithms, and design patterns. Skilled in relational databases, NoSQL, and caching solutions.
- Experienced in APIs using modern protocols like REST and gRPC. Proficient in message queuing, data streaming, workflow, and integration frameworks (such as Apache Kafka, Apache NiFi, Amazon SQS, MS MQ, Apache Camel, etc.).
- Knowledgeable in microservices architecture.
- Experienced in containerization technologies like Docker and Kubernetes.
- Proficient in leveraging DevSecOps to improve engineering efficiency.
- Experienced in designing and implementing high-quality distributed application systems that are modular, configurable, maximize reuse, and are fast, effective, user-friendly, secure, compliant, scalable, and maintainable. Skilled in leveraging analytics data and experimentation to design and improve systems for speed, scalability, and effectiveness. Strong problem-solving skills.
- Excellent communication abilities. Strong ability to collaborate and influence cross-functional teams and stakeholders to address impediments and deliver desired results. Demonstrated leadership skills through mentoring and providing technical guidance to team members.
- Experienced in driving technical strategy and vision for a team.
- Preferred: Experience in cloud platforms such as AWS, Google Cloud, or Azure.
About the Company
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
#LI-ZK1
Perks and Benefits
We offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay Range
USD $92,153.73 - USD $174,681.00 /Yr.
To apply: https://weworkremotely.com/remote-jobs/mercury-insurance-services-senior-software-engineer
Mongoose: Head of Marketing, Product & GTM
Company Name
**
Anywhere in the World
Full-Time
Posted about 17 hours ago
Headquarters: Buffalo / Atlanta / Austin / Boston / Chicago / Denver / Los Angeles / New York City / Oakland / Portland / San Francisco / Seattle / Philadelphia
As Vice President of Marketing, you will ensure that Marketing is a strategic growth partner embedded in how this business wins. Sitting at the center of the Go-to-Market triad, you’ll drive deep alignment across Revenue and Product, shaping priorities, strengthening partnerships, and ensuring our work translates into real business impact. Your success as the marketing leader is defined not by your broad personal output, but by the strength of the function you build, empowering leaders across Growth Marketing, Content Marketing, and Marketing Operations to own strategy, think creatively, and amplify Marketing’s impact across the business.
At the heart of this role is elevating Product Marketing into a defining organizational strength. You’ll lead the strategy and storytelling that connect our product vision to customer outcomes, ensuring our positioning, messaging, and go-to-market strategies fuel awareness, drive adoption, and accelerate revenue across the student lifecycle. Through this work, Marketing plays a direct role in improving win rates and expanding revenue across both new and existing customers, ensuring our solutions clearly articulate the value Mongoose delivers.
What You’ll Do:
- GTM Leadership: Serve as a core strategic partner within the Go-to-Market triad, ensuring Marketing is fully embedded alongside Revenue and Product in how the business plans, prioritizes, and executes growth. You’ll build tight operating rhythms across these functions, aligning on strategy, sequencing initiatives, and ensuring our market approach is coordinated, intentional, and outcomes-driven. Your role is to ensure Marketing is not reacting to the business, but shaping it.
- Set Strategy & Roadmap: Establish the marketing vision, strategic priorities, and multi-quarter roadmap that align to company growth goals. You’ll ensure initiatives are focused, resourced appropriately, and sequenced for maximum impact, balancing near-term performance with long-term brand and market positioning. This includes clarifying where Marketing should lead, where it should partner, and where it should amplify.
- Build & Empower the Function: Lead and develop a marketing organization where functional leaders across Growth Marketing, Content Marketing, and Marketing Operations own strategy, think creatively, and operate with clear accountability. You’ll move the team beyond task execution into true functional leadership, creating the space, structure, and expectations that allow each area to scale its impact across the business.
- Elevate Product Marketing: Build and scale Product Marketing into a cornerstone capability that connects our product vision to customer outcomes. You’ll shape positioning, messaging, launches, and enablement strategies that sharpen our competitive differentiation, improve win rates, and accelerate adoption across the student lifecycle. This function will serve as the connective tissue across Product, Sales, and Customer Success, ensuring every solution is clearly understood and every launch lands with impact.
- Drive Market Impact: Guide how Mongoose shows up in the market, ensuring our narrative is differentiated, insight-driven, and aligned across campaigns, content, and field conversations. You’ll connect brand, demand, product storytelling, and customer value into a cohesive market presence that fuels awareness, pipeline, and long-term growth.
- Develop Future Leaders: Invest deeply in the growth of your functional leaders, expanding their strategic thinking, business acumen, and leadership capability over time. Success in this role is defined not by personal output, but by building a team that can operate independently, lead at altitude, and scale alongside the business.
What You’ll Bring to the Table:
- GTM Leadership: You know how Marketing, Revenue, and Product should operate together, and you’ve led in environments where tight cross-functional alignment directly fueled growth. You’re comfortable sitting at the table shaping company strategy, not waiting to be brought in once plans are already set. You understand how to balance partnership with healthy tension, ensuring Marketing is influencing outcomes, not simply supporting them.
- Function Builder: You’ve built and scaled marketing organizations before, not just hiring talent, but designing structures, defining ownership, and creating operating models that allow functions to lead with clarity and independence. You measure success by the strength of the team you build and the impact they drive, not by how much work you personally produce.
- Strategic Orientation: You operate comfortably at altitude, translating company growth goals into clear marketing strategies and roadmaps. You know how to prioritize, sequence initiatives, and focus investments where they’ll drive the greatest business impact, balancing short-term performance with long-term market positioning.
- Leadership Multiplier: You’re a developer of leaders. You create the conditions for your team to think strategically, operate autonomously, and expand their influence over time. You know when to coach, when to challenge, and when to step back, ensuring your leaders grow into stronger operators and decision-makers.
- Product Marketing Depth: You bring strong instincts around positioning, messaging, go-to-market strategy, and launch orchestration. You understand how product storytelling drives awareness, adoption, and revenue, and you know how to build Product Marketing into a scalable capability that connects product vision to customer value.
- Cross-Functional Influence: You build trust quickly across executive peers and know how to navigate competing priorities without losing momentum. You’re skilled at creating alignment, resolving tension productively, and ensuring Marketing remains tightly connected to the broader business.
- Operational Discipline: You bring clarity to planning, prioritization, and execution. You know how to establish goals, success metrics, and operating rhythms that create focus and accountability across teams.
- Market Perspective: You stay close to customers, competitors, and market dynamics, using insight to shape strategy, messaging, and investment decisions. You understand that strong marketing starts with deep market understanding.
Why You’ll Love It Here:
- At Mongoose, every conversation matters. You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.
- Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.
- Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.
$180,000 - $220,000 a year
We Offer:
• Comprehensive medical, dental, and vision coverage
• 401K with company match: 100% of the 1st 3% and 50% of the next 2%
• Flexible PTO
• Competitive Leave Policies
• 13 paid holidays, plus a week off between Christmas and New Year’s Eve
At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.
To apply: https://weworkremotely.com/remote-jobs/mongoose-head-of-marketing-product-gtm
Nearcut: Product Manager
Company Name
**
Anywhere in the World
Full-Time
Posted about 17 hours ago
Headquarters: Berlin, Germany
URL: https://nearcut.com/
Please note that you MUST be based in Europe for this position.
Location
Europe, fully remote
The role
We are looking for a proactive Product Manager to help us scale our capacity to solve meaningful client problems. You'll be joining our dynamic product team as one of two full-time PMs working across the entire product, supported by strategic input from our leadership team. You'll have lots of autonomy, responsibility for important product decisions, and collaboration from colleagues when you need it. This is a great opportunity for someone who wants to shape product direction in a client-focused, data-driven environment and build things that really change people’s day-to-day lives.
What you'll be doing
You'll work closely with colleagues across product, design, marketing and development to ship features which delight beauty and barbering businesses and help them get the most value from our software:
- Leading structured discovery to understand what our clients actually need by combining Intercom feedback, PostHog data, client interviews, and competitor analysis into a clear point of view
- De-risking difficult problems by identifying and executing the cheapest way to get the information we need to have more certainty
- Making sure we build the right thing at the right time by identifying the highest-impact points of focus across our various product areas and articulating why, so we can prioritize with confidence
- Creating organized, well-reasoned specs that give design, development and AI tools the clarity and constraints to move quickly, with tradeoffs and risks made explicit rather than hidden
- Keeping things moving by maintaining momentum across multiple projects at once, holding scope tightly, and preferring working, testable iterations over a perfect plan
- Using AI tools thoughtfully to accelerate your own work and inform product decisions, while recognizing which types of work still require human judgment
- Partnering directly with designers and developers to iterate solutions during development
- Measuring what we ship by defining success metrics upfront, tracking them in PostHog or across other tools, and proactively communicating your findings
- Creating efficient processes and documentation that help the entire team work better
Your experience
Essential
- You have at least 3 years of directly applicable PM experience with a strong portfolio of complex B2B or SaaS applications
- You're highly organized and self-managing, able to structure your own work and prioritize effectively
- You are comfortable in technical discussions with developers and familiar with some programming and query languages for the purposes of prototyping and research
- You'd rather ship and learn than search for perfect solutions, and you're energized by ambiguity and back yourself to figure things out as you go
- You have excellent instincts for finding the highest point of leverage in any given system or problem space
- You think in sustainable and scalable systems that accelerate decision-making and development, rather than defining one-off solutions
- You’re a whizz at analyzing data and separating the signal from the noise
- You have experience collaborating closely with design, marketing and development teams and iterating on solutions during development
- You excel at leading discovery work: carrying out user research, competitive analysis, and data analytics to inform product decisions and create actionable insights
Nice-to-have
- Experience in booking/scheduling software or tools for service-based businesses
- Experience with Figma for design and prototyping, and Posthog for product analytics
- Familiarity with reading Ruby on Rails code
Benefits of our working environment
- High autonomy and responsibility: We’re a small team with a big product and client base, so every individual has lots of independence and scope for impact.
- Remote-first: We are a remote-first company without an in-person office. We trust our employees to work flexibly and autonomously to efficiently meet business goals.
- Limited hierarchy: We’re not bothered about titles or seniority. Everyone is a member of the team and valued as an independent individual contributor. You’re supported and autonomous.
- Flexible working hours: Aside from regular team meetings and availability during the normal workday, we are happy for you to complete your work whenever you’re most productive.
- Close and supportive team: Although we work remotely, our team is close-knit and colleagues are always there to help one another.
- Continuous client feedback: Our clients are small business owners who are very grateful to have our support. We are privileged to work closely with them to continue to improve our product and their experience.
“Everyone is pulling in the same direction and supports each other. I've never worked for a company that gets so much positive feedback from the clients - we can really see the impact of our work. I also enjoy that fact that we work remotely and can be flexible.”
- Nearcut colleague for more than 3 years
“Working at Nearcut is a breath of fresh air! The business is full to the brim of great people who are motivated to improve themselves and the business on the whole, and the entire company is structured to allow individuals to thrive. I haven't looked back since joining!”
- Nearcut colleague for more than 1 year
What you’ll get
- A remote-first, autonomous working environment; one where you’re proactively making and communicating your own decisions; not being told what to do next
- The opportunity to significantly impact product direction
- Direct access to client feedback and data to measure your impact
Plus… the nitty gritty
- An annual salary of between £60,000 - £70,000
- 33 flexible holiday days per year. Since our remote-first team is based all over the world, you can choose whether or not to take time off on your country’s public holidays.
- A Macbook Pro
We’re a small team and we’re passionate about being a great company to work with and work for.
Please answer the following key questions in order to apply! The deadline is Sunday June 28th at 11pm GMT.
https://ejualuifv94.typeform.com/productmanager
To apply: https://weworkremotely.com/remote-jobs/nearcut-product-manager
Renaissance Learning North America: Account Manager II
Company Name
**
Louisiana
Full-Time
Posted about 17 hours ago
Headquarters: Remote - LA
URL: http://renaissance.com
About Renaissance
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
The Account Manager II is responsible for managing and selling Renaissance Learning’s products and services, within assigned territory, and achievement of revenue goals through prospecting, new business, customer renewals, cross-sell, and up-sell opportunities.
The Account Manager II has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team. You will operate are the primary account contact for customers, increasing customer loyalty and retention while driving business value and expansion.
This position requires occasional travel for customer engagements, conferences, and other revenue-generating activities. We are ideally needing someone in the state of Louisiana.
In this role as Account Manager II, you will be responsible for:
- Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals.
- Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
- Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
- K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes.
- Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace.
- Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner
Qualifications
For this role as Account Manager II, you should have:
- 4+ years with prior experience in sales
- Proficient in collaboration tools (e.g., Outlook, Microsoft Teams, etc.)
- Familiarity with CRMs and other sales technology (e.g., Salesforce, MS Dynamics)
- Knowledge of education customers, their organizational structures, and leadership personas
- Excellent written and verbal communication skills, including presentation skills
Bonus Points:
- Experience in education sales
- Demonstrated capacity for resourcefulness and creative problem-solving
Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary Range: The base range for this position is $61,800 - $85,000 with a total target compensation (TTC) range of $123,000-158,000. This range is based on national market data and may vary by experience and location.
#LI-Remote
Benefits for eligible US employees include:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits.
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
Equal Opportunity Employer
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here.
Reasonable Accommodations
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
Employment Authorization
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: https://www.renaissance.com
To apply: https://weworkremotely.com/remote-jobs/renaissance-learning-north-america-account-manager-ii
Septeo CNEE: Product Marketing Manager (w/m/d) für SaaS und On-Premises Lösungen
Company Name
**
Baden-Württemberg
Full-Time
Posted about 17 hours ago
Headquarters: Karlsruhe, DE, Lauf a. d. Pegnitz, DE, Nordwalde, DE, Remote, Germany
URL: http://stp.one
Kurzbeschreibung
Deine Aufgaben
- Messaging & Positioning: Entwicklung und Umsetzung von Produktmarketingstrategien, inklusive Positionierung und Messaging für unseren nationalen und internationalen Märkten inklusive der Konzeptionierung der relevanten Marketingaktivitäten.
- Content Creation: Erstellung von zielgruppenspezifischem Content zur Produktvermarktung in Abstimmung mit allen relevanten Stakeholdern.
- Release & Launch Management: Planung und Durchführung von Markteinführungen neuer Produkte und Funktionen.
- Kunden- & Marktanalyse: Durchführung von Kunden- und Marktanalysen zur Identifizierung von Personas und Markttrends.
- Competitive Intelligence: Durchführung von Wettbewerbsanalysen und Aufbau eines klaren Verständnisses der Marktpositionierung.
- Sales Enablement: Unterstützung aller Vertriebskanäle durch Sales Enablement, inklusive Training und Bereitstellung von Verkaufswerkzeugen.
- Produkt GTM Strategie: Entwicklung einer Go-to-Market-Strategie in Zusammenarbeit mit Produktmanagement, Marketing und Vertrieb inklusive zielgruppen-, produkt- und medienspezifische Begleitung der Umsetzung von Kampagnenstrategien und übergreifenden Kommunikationsmaßnahmen mit Fokus auf Lead Nurturing.
- Produkt Strategie: Unterstützung des Produktmanagements bei der Entwicklung langfristiger Produktstrategien im Bereich Legal Tech SaaS Lösungen.
- Analyst Relations: Pflege enger Beziehungen zu Schlüsselanalysten und Sicherstellung der Präsenz in relevanten Berichten.
- Product Evangelist: Zusammen mit deinem Produktmanager fungierst du als primärer Vordenker für die Produkte, die du betreust, und hältst Vorträge, gibst Medieninterviews und erstellst Content.
Dein Profil
- Mind. 3-5 Jahre Berufserfahrung in einem internationalen Umfeld im Product Marketing oder Product Management, vorzugsweise in der Software-SaaS-Branche und/oder in der Legal Tech-Branche.
- Von Vorteil ist auch ein abgeschlossenes Studium oder Ausbildung mit Schwerpunkt auf Marketing, Product Management, Wirtschaftsinformatik oder vergleichbar.
- Nachweisliche Erfolge in der Entwicklung von produktbezogenen GTM-Strategien und Durchführung der Marketingmaßnahmen im B2B Bereich.
- Hohe Kunden- und Dienstleistungsorientierung
- Herausragendes Organisationstalent, Pragmatismus und ausgeprägte konzeptionelle Kompetenzen
- Vorausschauende, durchsetzungsstarke, kooperative und selbstständige Arbeitsweise
- Ausgeprägte Kommunikationsstärke, Kreativität, Teamorientierung und Flexibilität
- Erfahrung in der Verwendung von KI-Lösungen wie ChatGPT, Claude und Co im Product Marketing, z.B. zur optimierten Content-Erstellung, Konzeptionierung und Visualisierung
- Fließende Deutsch- und Englischkenntnisse Sprache in Wort und Schrift
Bewerbungsprozess
- Virtuelles Kennenlernen: In einem 20-minütigen Austausch mit unserer Recruiterin schauen wir gemeinsam auf die gegenseitigen Erwartungen.
- Digitales Interview: Im nächsten Schritt lernst du unsere Führungskraft kennen und tauchst tiefer in die Rolle sowie fachliche Themen ein.
- Aufgabe & offene Fragen: Nach dem ersten Gespräch erhältst du eine Aufgabe von uns. Die Ergebnisse besprechen wir gemeinsam – entweder vor Ort oder virtuell. Dabei klären wir alle offenen Fragen, du lernst einen Teil des Teams kennen und erhältst – bei einem Vor-Ort-Termin – zudem einen persönlichen Eindruck von unserem Arbeitsumfeld.
Benefits
Unsere vollständigen Benefits & Vorteile werden im Rahmen unseres Recruiting-Prozesses erklärt, aber auf unserer Karriereseite bekommst du bereits einen guten Überblick: https://www.stp.one/en/careers
Als europäisches Unternehmen unterscheiden sich unsere Benefits je nach Land, einige Benefits gelten jedoch für alle Mitarbeitenden:
Als europäisches Unternehmen unterscheiden sich unsere Benefits je nach Land, einige Benefits gelten jedoch für alle Mitarbeitenden:
- Jährliches Weiterbildungsbudget sowie konkrete Karrierepfade
- Mitarbeitendenempfehlungsbonus
- Mobilität: z. B. Fahrradleasing, Bezuschussung bei öffentlichen Verkehrsmitteln
- Workation: bis zu 30 Tage pro Jahr innerhalb der EU
- Bildschirmarbeitsplatzbrille
- Steuerfreie Sachbezüge
- Events & Firmenfeiern (Sommerfest, Jahres-Kick-off usw.)
- Flexible Arbeitsmodelle (hybrid, Home-Office,Teilzeit usw.)
- Englischkurse für alle Level
Kontaktdaten
Über uns
Sharing Trust and Passion for Unity
One Team. One Mission: We are stp.one and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.
At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.
Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.
One Team. One Mission: We are stp.one and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.
At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.
Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.
Blackhawk Network: Client Sales Development Manager
Company Name
**
Anywhere in the World
Full-Time
Posted about 17 hours ago
Headquarters: Remote, United States
URL: http://blackhawknetwork.com
About Blackhawk Network:
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.
Overview:
As a Client Sales Development Manager, you will be managing our top midmarket accounts while also building new relationships through prospecting and relationship building. Your success will be based on your ability to effectively nurture the existing business (SaaS and non-SaaS accounts) and fostering new opportunities by engaging executive-level decision-makers
Responsibilities:
Growth
- Manage a portfolio of key clients, building and maintaining strong, long-term relationships that drive revenue and retention.
- Proactively identify and close new revenue opportunities through upsell, cross-sell, and expanded program usage.
- Lead initiatives to increase customer adoption, utilization, and satisfaction with Blackhawk Network.
- Build and maintain a healthy sales pipeline with appropriate coverage to meet and exceed annual targets.
- Accurately forecast revenue and share clear, timely projections with sales leadership.
- Identify and purse opportunities across multiple buyer personas (e.g. Marketing, Research, HR) seeking scalable reward and payout solutions.
Relationship Building & Engagement
- Cultivate relationships through personalized, value-driven communication (targeted content, industry insights, relevant company updates, etc.) to advance opportunities through the funnel.
- Act as a consultative partner, advising customers on how rewards and incentives can drive engagement, participation, and loyalty across their programs.
- Deliver compelling product demonstrations that connect our solutions to each prospect's unique business challenges.
- Navigate complex organizations to identify and engage the right decision-makers and influencers.
Sales Execution & Collaboration
- Collaborate with the New Business Account team to ensure smooth account handoffs and an exceptional customer onboarding experience.
- Surface objections with confidence, ask insightful discovery questions, and leverage business pain points to create urgency throughout the sales cycle.
- Coordinate with cross-functional teams (marketing, product, operations) to delivery on customer objectives and support account growth.
Product Knowledge & Tools
- Become a subject matter expert on Blackhawk Network's product suite staying current on enhancements and industry use cases.
- Maintain exceptional CRM hygiene and data accuracy in Salesforce and Dynamics.
- Leverage our technology stack including Gong, Salesforce, Dynamics, and SalesLoft to manage pipeline, analyze sales conversations, and drive effective engagement.
- Share best practices across the team and actively contribute to a culture of continuous improvement.
Qualifications:
- +5 years of B2B sales experience with a proven record of meeting or exceeding quota.
- Experience managing medium to large size customer portfolios and driving revenue growth through account expansion, where customer spend and transaction volume scale over time.
- Experience with incentives, rewards, customer engagement, and research participation solutions is a strong plus.
- Proficiency in Salesforce and Dynamics is preferred. Experience with SalesLoft or similar sales engagement platforms is a plus.
- Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders.
- Highly organized and data-driven, with strong time-management skills and the ability to juggle multiple priorities in a fast-paced environment.
- A collaborative team player who also thrives as an independent self-starter.
- Bachelor's degree preferred
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits:
OTE for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): up to $140,000.00
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
EEO Statement:
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.
To apply: https://weworkremotely.com/remote-jobs/blackhawk-network-client-sales-development-manager
Hypersonix: Finance & Accounts Executive (US SaaS Startup)
Company Name
**
Karnataka
Full-Time
Posted about 17 hours ago
Headquarters: Remote
URL: http://hypersonix.ai
About the Role:
We are seeking a proactive and analytical Finance Associate to support day-to-day finance operations, reporting, and compliance. This role is designed for early-career professionals passionate about building a career in corporate finance and accounting. You’ll play a key role in maintaining accurate books, preparing reports, and supporting audits within a growing SaaS organization.
Key Responsibilities:
We are seeking a proactive and analytical Finance Associate to support day-to-day finance operations, reporting, and compliance. This role is designed for early-career professionals passionate about building a career in corporate finance and accounting. You’ll play a key role in maintaining accurate books, preparing reports, and supporting audits within a growing SaaS organization.
Key Responsibilities:
- Manage day-to-day Finance & Accounting operations
- Handle Accounts Payable (AP), Accounts Receivable (AR), billing, collections, and reconciliations
- Support monthly, quarterly, and annual financial close processes
- Prepare financial statements, schedules, and MIS reports
- Ensure accounting activities are compliant with US GAAP
- Support SaaS revenue accounting, deferred revenue, accruals, and prepaid accounting
- Coordinate audits, compliance, and finance documentation
- Assist the Finance Director on finance projects, reporting, controls, and process improvements
- Work cross-functionally with business, HR, payroll, and operations teams
- B.Com, or M.Com - Min Grad
- Professional certifications - CA (Semi-qualified/Qualified)/CMA
- 4–6 years of relevant Finance & Accounting experience
- Must have experience working with a US startup OR managing accounting/reporting under US GAAP and compliances
- Minimum 2–3 years of software/SaaS industry experience required
Strong hands-on experience in:
This is a hands-on operational finance role, not a purely managerial position. We are looking for someone dependable, detail-oriented, and proactive who can own finance operations while partnering closely with the Finance Director.
- AP / AR operations
- General Ledger (GL)
- Month-end close
- Financial statements
- Account reconciliations
- Compliance & audit support
- Good understanding of SaaS finance operations including:
- Revenue recognition
- Deferred revenue
- Subscription billing
- Collections & renewals support
- Customer invoicing cycles
- Familiarity with ASC 606 preferred
- Strong Excel skills and experience with ERPs such as QuickBooks, Zoho, Xero or similar ERPs used by Global startups.
- Startup Skills Required
- High ownership and execution-driven mindset
- Ability to work independently with minimal supervision
- Comfortable handling multiple priorities in a fast-paced startup environment
- Strong attention to detail and process orientation
- Problem-solving attitude with willingness to “roll up sleeves”
- Good communication and stakeholder coordination skills
- Ability to build structure and improve finance processes as the company scales
This is a hands-on operational finance role, not a purely managerial position. We are looking for someone dependable, detail-oriented, and proactive who can own finance operations while partnering closely with the Finance Director.
To apply: https://weworkremotely.com/remote-jobs/hypersonix-finance-accounts-executive-us-saas-startup
Net Health: Product Support Representative IV - REMOTE
Company Name
**
Pennsylvania
Full-Time
Posted about 17 hours ago
Headquarters: Pittsburgh, Pennsylvania, 15222, United States
URL: http://nethealth.com
About Net Health  
Belong. Thrive. Make a Difference.  
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.   
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  
World-Class Benefits That Reflect Our World-Class Culture. 
Click Here to Learn More!: 
#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave    
JOB OVERVIEW
Responsible for responding to product application support questions from clients regarding the company’s software. Provides resolutions to an assortment of problems of moderately complex scope. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to client application questions. May utilize specialized domain expertise related to the specific application of the software to resolve client problems. May establish and maintain systems that provide answers to common questions and problems.
RESPONSIBILITIES AND DUTIES
- Serve as a subject matter expert and point of escalation for complex client issues, ensuring timely and thorough resolution using established protocols and independent judgment
- Engage in advanced client interactions by diagnosing root causes, recommending strategic solutions, and delivering exceptional support across a suite of software applications
- Lead high priority troubleshooting efforts, including software dependency management, detailed case documentation, and coordination with Support colleagues or other teams as needed
- Leverage internal tools, logs, and system analytics to proactively investigate patterns and drive long-term solutions
- Act as a voice of the customer by delivering insights and feedback to internal stakeholders for product enhancements, support process improvements, and training opportunities
- Maintain ownership of escalated cases from intake through resolution, ensuring communication is proactive, clear, and aligned with service level expectations
- Support knowledge sharing by creating or refining internal documentation, process flows, and troubleshooting guides
- Provide mentorship and technical guidance to junior team members, contributing to their growth and improving team-wide performance
- Lead or contribute to internal training sessions, workshops, and knowledge base updates to ensure team alignment on evolving product functionality
- Ensure consistent service quality during critical coverage windows, including holidays and off-hours, as needed
- Take initiative in identifying process gaps and recommending improvements that enhance client satisfaction and team efficiency
- Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.
- Mentor or provide creative guidance to junior team members as needed
QUALIFICATIONS
- Minimum education High School Diploma or equivalent GED
- 10+ years of experience in a client service or technical support role; may have degree or equivalent.
- Position Description
REQUIRED SOFTWARE EXPERIENCE
- Microsoft Office
- Common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, MS Project, SmartSheet or equivalent project management software, etc.
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.
Hourly Range: $19.62 - $24.52 USD
A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.
To apply: https://weworkremotely.com/remote-jobs/net-health-product-support-representative-iv-remote
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