Jobs in California

At Disney, we‘re storytellers. We make the impossible, possible. We do this through applying and developing groundbreaking technology and innovating to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our dedicated team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do.

As a Maintenance Engineer, you’ll be responsible for maintaining and repairing the essential systems that keep our hotels running smoothly. From HVAC, plumbing to electrical, to commercial appliances and carpentry, your work will directly impact the comfort and experience of our Guests and Cast Members.

• You must be at least 18 years of age to be considered for this role
• Minimum 5 years of experience in hotel or resort maintenance
• Ability to read blueprints, schematics, and technical diagrams
• Proficient in using hand and power tools
• Familiarity with energy management systems and CMMS software
• Previous experience performing preventative maintenance on equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.)

• EPA 608 Universal Certification required

• Any Bachelor's degree and two years of professional experience; OR
• Any Associate's degree and six years of professional experience; OR
• Possession of a valid Lifetime California Community College credential authorizing service as an instructor in Air Conditioning, Refrigeration, Heating; OR
• The equivalent (District equivalency form must be submitted at the time of application); AND
• Demonstrated evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds in a community college environment.

• Bachelor's degree in related area and / or equivalent experience / training.
• Advanced knowledge of advising and counseling techniques and demonstrated successful experience advising faculty on complex student affairs policies, both at the graduate and undergraduate level.
• Advanced knowledge and experience with Department, College and campus degree requirements as well as policies and procedures related to student services such as code of conduct, HEERA, FERPA, Graduate Division policies and procedures. Ability to interpret and implement new and established policies to ensure department compliance.
• Knowledge of common University-specific computer application programs such as CalCentral, Campus Solutions or similar and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Excellent computer skills in MS Office, Excel as well as an in-depth understanding of student information systems.
• Demonstrated leadership and supervision experience within a complex student services unit. Proven managerial, administrative, and promotional experience with graduate and undergraduate student services.
• Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do. Ability in problem identification, reasoning. Ability to develop original ideas to solve problems, persuasion, leadership. Strong interpersonal skills and ability to work collaboratively with individuals in the Department as well as throughout campus effectively.
• Must have multicultural competencies and ability to work with diverse populations.Effective budget and financial management skills. Working skills of the university accounting system and procedures and campus Financial Aid Office policies.
• Ability to develop original ideas to solve problems, persuade others, and lead.

Stanford University is seeking a Clinical Research Coordinator 2 as part of the new Surgical Planning Clinical service, to provide leadership and oversight of one large or multiple small clinical research projects. Supervise multiple clinical research staff. Manage clinical research operations, including quality management, personnel management, regulatory compliance, and fiscal oversight. Perform advanced technical research utilizing and/or developing complex experimental equipment, devices, specimens, plans, designs, reports, and/or data analysis. Contributes to or may have responsibility for the planning, design and implementation of complex multiple disciplinary projects and the overall clinical service. Provides supervision and instruction to technicians, and/or support staff.

Duties include*:

• Hire, orient, train, and conduct performance reviews for staff handling research administration activities associated with the conducting of clinical trials. Monitor staffing levels, and identify adequate coverage for trial workload across teams of study coordinators.
• Supervise the implementation of and adherence to study protocols. Educate research staff on established policies, processes, and procedures.
• Determine effective strategies for promoting/recruiting research participants and retaining participants in long-term clinical trials. Develop consent forms for approval by Human Subjects Panel.
• Coordinate new protocol submissions, renewals, and revisions to Institutional Review Board for multiple studies. Complete annual reports to Institutional Review Board, CSTA, FDA and other regulatory agencies. Submit Investigational New Drug applications to the FDA as required.
• Audit operations, including laboratory procedures, to ensure compliance with applicable regulations; provide leadership in identifying and implementing corrective actions/processes. Monitor Institutional Review Board submissions, and respond to requests and questions.
• Provide leadership and expertise in identifying and completing research grants. Oversee financial resources, as needed, create internal and external budgets for research protocols, assure financial accountability, and serve as primary liaison between sponsor, department accounting, and Research Management Group.
• Lead or chair committees or task forces to address and resolve significant issues.
• Engage in high-level outreach and networking opportunities, representing the research program to a variety of internal and external audiences.
• Analyze trends in recruitment and assure there is a limited number of competing trials. Make recommendations for a variety of options within a trial; track physician compliance.
• Assist with analysis of data and preparation of manuscripts and scientific presentations.
• Support complex scientific and research programs; analyze data, monitor and oversee experimental process, and design and develop prototypes, specialized equipment, and/or systems.
• Collaborate with scientists, engineers, surgeons, clinicians or senior administrative officers to oversee complex non-routine analyses, select optimum solutions, design and develop special purpose equipment and/or systems, and perform corrective modifications to equipment and system designs.
• Contribute to or may have lead responsibility for the planning, design, and implementation of scientific, clinical or engineering initiatives, and work toward project objective.
• Oversee and make decisions independently for operation, maintenance, and development of laboratory space and clinical program.
• Oversee and prepare periodic financial and technical reports and operating plans. Lead all negotiations with billing and insurance with regards to program activities reimbursement.
• Establish, communicate, and enforce compliance with health and safety policies and procedures.
• Oversee development of training manuals and safety guidelines, and train new instrumentation users, researchers, and/or technical staff.
  
  * - Other duties may also be assigned.
  

DESIRED QUALIFICATIONS:

Disclaimer: A strong candidate does not need to possess ALL of the following qualifications, but should have at least some of these skills:

• Significant prior research and management experience, preferably in an engineering or cardiovascular-related field. The ability to think critically and carry out experiments independently is required.
• Background in mechanical engineering, biomedical engineering, bioengineering, computer science or related quantitative and or health field.
• Strong engineering fundamentals in fluid and solid / continuum mechanics, numerical methods, and/ or computational science, preferably with a PhD in engineering or related field.
• Solid software engineering skills including as programming in Python and / or Matlab.
• Experience with CAD software and/or 3D modeling software.
• Familiarity with image analysis (3D Slicer, Mimics) or medical imaging (optional).
• Experience running engineering simulations and performing associated analysis of simulation results. This includes finite element methods or computational fluid dynamics (Simvascular). Confidence with troubleshooting simulation results to ensure high quality outputs is needed.
• If coming from an engineering-oriented background, basic knowledge of anatomy/physiology are recommended.
• Advanced writing and reading ability, which could be demonstrated via prior publications.
• Knowledge of cardiovascular/cardiopulmonary anatomy & physiology. Developmental biology knowledge may also be beneficial as our work focuses on congenital heart diseases.
• Prior experience leading a team and project management working in a multidisciplinary environment, including excellent communication skills.
• Ability to independently develop efficient workflows for performing computational modeling and simulation in a fast-paced clinical setting.
• Excellent attention to detail and ability to implement quality assurance protocols for image segmentation and simulation results.

EDUCATION & EXPERIENCE (REQUIRED):

Bachelor's degree in a related field and two years of experience in clinical research, or an equivalent combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

• Strong interpersonal skills.
• Proficiency with Microsoft Office and database applications.
• Experience with research protocols and regulatory or governing bodies, which include HIPAA and FDA regulations, Institutional Review Board requirements, and Good Clinical Practices.
• Knowledge of medical terminology.
• Demonstrated managerial experience.
• Demonstrated knowledge and skills of advanced scientific or engineering principles and practices.
• Extensive experience applying complex scientific and engineering principles and performing special technical services and the ability to articulate and translate implementation requirements to the planning, design, development, operations, and performance of complex equipment and systems.
• Demonstrated ability to oversee, maintain, and develop a laboratory space including demonstrated ability to and supervise the work of technicians and other staff associated with the group.
• Demonstrated ability to critically review research proposals, evaluate research capabilities, and make recommendations.
• Demonstrated ability to establish, communicate, and enforce compliance with health and safety policies and procedures.
• Demonstrated ability to effectively supervise and train a diverse work staff.
• Demonstrated ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
• Demonstrated ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines.
• Demonstrated ability to develop programs and lead process improvement projects.
• Demonstrated ability to establish the strategic direction and business plans for a functional group.
• Demonstrated ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery.
• Demonstrated ability to supervise, coach, mentor, train, and evaluate work results.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Demonstrated ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
• Demonstrated ability to plan, organize, prioritize, work independently and meet deadlines.

CERTIFICATIONS & LICENSES:

Society of Clinical Research Associates or Association of Clinical Research Professionals certification is preferred.

PHYSICAL REQUIREMENTS*:

• Frequently stand, walk, twist, bend, stoop, squat and use fine light/fine grasping.
• Occasionally sit, reach above shoulders, perform desk based computer tasks, use a telephone and write by hand, lift, carry, push, and pull objects that weigh up to 40 pounds.
• Rarely kneel, crawl, climb ladders, grasp forcefully, sort and file paperwork or parts, rarely lift, carry, push, and pull objects that weigh 40 pounds or more.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

• Position may at times require the employee to work with or be in areas where hazardous materials and/or exposure to chemicals, blood, body fluid or tissues and risk of exposure to contagious diseases and infections.
• May require extended or unusual work hours based on research requirements and business needs.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $86,248 to $100,158 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

• Schedule: Full-time
• Job Code: 4923
• Employee Status: Regular
• Grade: H
• Requisition ID: 107460
• Work Arrangement : On Site

Stanford Cancer Institute – Clinical Trials Office – Clinical Research Manager – GI Oncology (Hybrid Work Schedule)

The Stanford Cancer Institute (SCI) was re-designated as a comprehensive cancer center by the NCI in early 2022, and is a prominent, dynamic, growing and complex Institute within the Stanford University School of Medicine. The SCI actively works to build synergies and collaborations among faculty with cancer-relevant expertise from four Schools and over 30 departments across Stanford University.

We seek a Clinical Research Manager for GI Oncology to help us enact our mission to reduce cancer mortality through comprehensive cancer research, treatment, education, and outreach programs. Given the SCI’s mission, breadth, and depth, we thrive in a fast-paced, team-oriented, and forward-thinking environment, employing over 375 staff with tremendous opportunities for personal and professional growth. The Clinical Trials Office (CTO) is an integral component of the SCI. This vital work enables our adult and pediatric cancer centers to translate research from the laboratory into clinical settings. You will be working with a world-class community of faculty and staff who are fundamentally changing the world of health care in the cancer arena.

Reporting to an Associate Director of Clinical Research, the Clinical Research Manager (CRM) GI Oncology will support cancer clinical research focused in oncology. The CRM will be conversant in the goals, mission, and priorities of the Institute and utilize this knowledge to conduct impactful clinical research focusing on high quality and efficiency. We are seeking candidates with excellent organizational skills, attention to detail, and a willingness to learn. Candidates must be eager to take on challenges with a high degree of professionalism, initiative, and flexibility. Responsibilities include working with the research team, clinical staff, and Stanford Health Care departments to support safe and compliant clinical research.

Duties include*:

• Hire, orient, train, and conduct performance reviews for staff handling research administration activities associated with the conducting of clinical trials. Monitor staffing levels and identify adequate coverage for trial workload across teams of study coordinators.
• Supervise the implementation of and adherence to study protocols. Educate research staff on established policies, processes, and procedures.
• Determine effective strategies for promoting/recruiting research participants and retaining participants in long-term clinical trials. Develop consent forms for approval by Human Subjects Panel.
• Coordinate new protocol submissions, renewals, and revisions to Institutional Review Board for multiple studies. Complete annual reports to Institutional Review Board, CSTA, FDA and other regulatory agencies. Submit Investigational New Drug applications to the FDA as required.
• Audit operations, including laboratory procedures, to ensure compliance with applicable regulations; provide leadership in identifying and implementing corrective actions/processes. Monitor Institutional Review Board submissions, and respond to requests and questions.
• Provide leadership and expertise in identifying and completing research grants. Oversee financial resources, as needed, create internal and external budgets for research protocols, assure financial accountability, and serve as primary liaison between sponsor, department accounting, and Research Management Group.
• Lead or chair committees or task forces to address and resolve significant issues.
• Engage in high-level outreach and networking opportunities, representing the research program to a variety of internal and external audiences.
• Analyze trends in recruitment and assure there is a limited number of competing trials. Make recommendations for a variety of options within a trial; track physician compliance.
• Assist with analysis of data and preparation of manuscripts and scientific presentations.

* - Other duties may also be assigned.

DESIRED QUALIFICATIONS:

• Clinical research certification.
• Previous experience in oncology, specifically GI oncology.
• Experience with clinical trial finance management.

EDUCATION & EXPERIENCE (REQUIRED):

Bachelor's degree in related field and five years of experience in clinical research, or an equivalent combination of education and relevant experience. Master's degree preferred

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

• Excellent interpersonal skills.
• Proficiency in Microsoft Office and database applications.
• Experience with research protocols and regulatory or governing bodies, which include HIPAA and FDA regulations, Institutional Review Board requirements, and Good Clinical Practices.
• Knowledge of medical terminology.
• Demonstrated managerial experience.

CERTIFICATIONS & LICENSES:

Society of Clinical Research Associates or Association of Clinical Research Professionals certification is preferred.

PHYSICAL REQUIREMENTS*:

• Frequently stand, walk, twist, bend, stoop, squat and use fine light/fine grasping.
• Occasionally sit, reach above shoulders, perform desk based computer tasks, use a telephone and write by hand, lift, carry, push, and pull objects that weigh up to 40 pounds.
• Rarely kneel, crawl, climb ladders, grasp forcefully, sort and file paperwork or parts, rarely lift, carry, push, and pull objects that weigh 40 pounds or more.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

• Position may at times require the employee to work with or be in areas where hazardous materials and/or exposure to chemicals, blood, body fluid or tissues and risk of exposure to contagious diseases and infections.
• May require extended or unusual work hours based on research requirements and business needs.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
  

The expected pay range for this position is $124,521 to $153,615 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

• Schedule: Full-time
• Job Code: 4926
• Employee Status: Regular
• Grade: J
• Requisition ID: 107873
• Work Arrangement : Hybrid Eligible

About the Role & Team

At Disney Financial Systems, you will team with the best in the business to create and build one of the most innovative teams in any industry! Uniquely we are positioned at the center of The Walt Disney Company, the forward-thinkers in Financial Systems constantly pursue new insights and innovative technologies to help the businesses we support drive value.

An opportunity exists to join our dynamic organization as Manager Financial Systems responsible for the record to consolidate functions. This role will report to the Senior Manager, Financial Systems and will lead five (5) direct reports. Come join us and be part of this dynamic team!

What You’ll Do

• Lead and Inspire: Manage and mentor a high-performing team of financial systems analysts, fostering a culture of innovation, accountability, and continuous improvement.
• Strategic Systems Leadership: Define and execute long-term strategies for financial systems, with a focus on SAP S/4HANA and related technologies supporting record to consolidate processes.
• Client Partnership & Calibration: Act as a thought partner to finance and business leaders, helping shape and align system capabilities with evolving business needs.
• Project Delivery Excellence: Oversee end-to-end project lifecycles—from discovery and planning to execution and post-implementation support—ensuring timely, on-budget delivery.
• Process Optimization: Use data-driven insights to identify trends, inefficiencies, and opportunities for automation and simplification across financial processes.
• Stakeholder Engagement: Build and maintain strong relationships with internal clients, technology teams, and external vendors to ensure alignment and successful outcomes.
• Change Leadership: Champion change management, training, and communication strategies to support adoption and maximize business value.

Required Qualifications & Skills

• 5+ years of staff management experience
• Experience working for large company and within a matrix organization
• Experience in using SAP or another ERP
• Exhibit the ability to lead, mentor and develop versatile teams
• Demonstrated technical proficiency in leading projects of medium to large scale and implemented change initiatives as a technical expert within a specified product or process area
• Facilitate scope definition, and high-level planning, discovery, and estimation workshops for projects with cross-functional teams
• Quantify cost factors to deliver project deliverables including resources, project oversight, objective risk and related contingency
• Capture key assumptions and dependencies established through estimation activities
• Expertly lead and drive cross-functional projects, and individual project tracks of large programs through full delivery life-cycle ensuring project is delivered timely and on-budget
• Manage resource assignment, budget, scheduling, and scope prioritization, and change control
• Work with cross subject area team members to validate project assumptions and review project plans with leadership
• Ensure accurate documentation of scope of work with help from cross subject area functional leads
• Serve as primary liaison among multiple teams, including DFS, Technology, vendors and key functional/business teams
• Must possess strong quantitative and analytical skills combined with solid business and financial savvy
• Flexible, “special-projects” orientation coupled with solid ability to deliver on baseline client service obligations
• Excellent written and verbal communication skills including the ability to succinctly convey relevant information across multiple levels of the organization and confidently project a professional image that develops relationship building and collaboration.
• Ability to work independently on self -directed and assigned tasks under moderate direction and supervision

Preferred Qualifications

• CPA or CMA license, or equivalent
• PMP or other professional project management certification
• Six Sigma certification
• Experienced in using the Microsoft Office applications (e.g., Word, Excel, PowerPoint, Visio, Project)
• Experience in using Business Objects and/or Cognos reporting tools
• Experience developing end user training

Education

Bachelor's Degree - Accounting, Finance, Information Technology, Business, or a related field

Preferred Education

Graduate Degree - Finance, Accounting, Business Administration, Information Systems, or a related field (e.g., MAC, MBA, MIS)

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About The Role

The Oracle EPM Solution Lead will serve as the bridge between Finance and Technology, demonstrating the art of the possible within Oracle’s Enterprise Performance Management (EPM) suite. This role combines strategic advisory, business architecture, and hands-on application deployment to transform how Disney’s Finance organization plans, forecasts, and analyzes performance data.

The ideal candidate is a proven practitioner with deep financial modeling expertise in EPM Solutioning and passionate about elevating financial planning processes, and skilled at communicating complex technologies in a business-first manner.

What You Will Do

• Partner with Finance leaders to showcase Oracle EPM capabilities through system demos, prototypes, and workshops that align with Disney’s financial data, processes, and planning requirements.
• Focus on designing process, building business models and partnering with the Technology team to deploy Oracle EPM applications (Planning, Allocation, Narrative Reporting, Data Management and related modules) that enhance FP&A workflows with predictive forecasts, scenario planning. AI insights and advance analytics.
• Serve as the Finance Transformation liaison to IT and enterprise architecture teams, ensuring solutions adhere to Disney’s data and integration standards.
• Lead and nurture an Oracle EPM Community of Practice by organizing training sessions, developing playbooks, and coaching FP&A professionals on adopting best practices.
• Collaborate with business users to translate operational requirements into scalable, automated EPM models that improve forecast accuracy and agility.
• Build clear, business-focused documentation and deliver concise communications to Finance stakeholders at all levels.
• Remain current on Oracle EPM technology updates, industry trends, and best practices to continuously drive process innovation.

Qualifications and Requirements

• Minimum three years’ experience implementing and supporting Oracle EPM Cloud (EPBCS, FCCS, PCMCS, EDM).
• Proven hands-on experience in business modeling in EPM applications end-to-end.
• Oracle certifications in EPM or related domains strongly preferred.
• Prior experience leading or participating in cross-functional finance transformation projects.
• Strong understanding of financial planning, budgeting, forecasting, and performance reporting processes.
• Excellent communication and presentation skills, capable of translating technical concepts for non-technical Finance audiences.
• Demonstrated ability to work with urgency, balance multiple priorities, and deliver results under pressure.
• Reputation for being a trusted advisor and credible subject matter expert in Oracle EPM and FP&A process design.

Preferred Attributes

• Experience in media, entertainment, or similar complex, multi-entity enterprises.
• Familiarity with Disney’s financial systems architecture, data models, and planning processes.
• Knowledge of data governance, integration tools, and analytics solutions supporting Oracle EPM.
• Passion for continuous learning, collaboration, and enabling Finance modernization.

Education

Minimum

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field

Preferred

• MBA or Master’s preferred.

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Ticketing Services Manager

Regular

SA72024

full-time 40 hours weekly

Exempt

$70,304-$75,000

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

The Ticketing Manager oversees the daily operations of Chapman University’s Ticketing Services, ensuring a seamless experience for patrons across university departments, including the College of Performing Arts, Musco Center for the Arts, Athletics, Special Events, and the Hilbert Museum. This role requires expertise in ticketing technology, customer service, and event operations, as well as the ability to manage and develop a team of student and professional staff. The Ticketing Manager must be highly organized, detail-oriented, and capable of working efficiently under tight deadlines.

Chapman University’s Ticketing Services was recently awarded the 2025 Outstanding Ticket Office of the Year Award, recognizing its excellence in customer service, innovation, and operational efficiency. The new manager will be expected to uphold these high standards, continuing to elevate the department’s performance and industry reputation.

This position requires a flexible schedule, including evenings and weekends, to ensure successful event execution and staffing coverage.

• Oversees ticketing staff to ensure consistent, high-quality customer service across all patron interactions. Frequently serves as the on-site ticketing lead for events, including nights and weekends, ensuring smooth event execution.
• Oversees the scheduling of ticketing office operations, ensuring appropriate staffing levels during business hours (Monday–Friday, 9 AM–4 PM) and during events. Manages the schedules for 30+ staff/student employees to provide timely and efficient patron assistance in person, by phone, email, and web chat.
• Proactively manages staffing schedules to ensure adequate coverage for all events, including high-volume or complex ones, by responding to last-minute callouts and schedule changes as they arise—even outside regular office hours, including evenings and weekends.
• In assistance to the Database Manager, configures ticketing components within AudienceView (ticketing software) including events, series, bundles, pricing charts, venues, promotional offers, and article pages with the goal of efficient sales flows that result in seamless customer service transactions.
• Oversees the event-building process, ensuring all events are accurately configured, thoroughly proofed, and delivered to organizers on time, even when submissions are received last minute. Maintains strict attention to detail to prevent errors and ensures all deadlines are met.
• Manages the recruitment, onboarding, and supervision of student employees in Ticketing Support and Event Support roles. Approves timesheets and ensures student staff receive proper training and development opportunities.
• Maintains direct and ongoing communication with campus partners to ensure their ticketing needs are met effectively and efficiently.
• Upholds Payment Card Industry (PCI) security compliance and ensures adherence to university policies regarding cash handling, refunds, and deposits. Regularly reviews reports to confirm accuracy and financial integrity within ticketing transactions.
• Ensures the development and implementation of a high-quality training program for new and existing AudienceView users. Coordinates training efforts led by various Ticketing Services team members and ensures all ticketing staff and university partners are well informed on ticketing policies, procedures, and best practices.
• Oversees financial reporting for various departments, including post-event settlements and monthly budget analysis. Monitors revenue and student labor expenses, making necessary adjustments to ensure the department operates within budget.

• Ticketing experience
• AudienceView or other ticketing software experience
• Supervisory experience
• Extremely strong attention to detail
• Ability to work frequent nights and weekends
• Reliable transportation
• Ability to solve complex challenges with creative approaches
• Ability to work well with others
• Ability to lead and inspire others
• Ability to identify new solutions to advance department
• A commitment to continuous growth and improvement

• Bachelors Degree

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate

Job no: 553263
Work type: Staff
Location: San José - Moss Landing Marine Lab
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Part Time

Job Summary

This is a temporary, part-time (0.75 FTE), fully benefited position. The compensation rate below reflects a 0.75 FTE.

The MLML Dive MOU Program Assistant will provide administrative and logistical support to Moss Landing Marine Laboratories’ (MLML) Scientific Diving Program Memorandum of Agreement (MOU) with San Francisco State University (SFSU) and Sonoma State University. The position requires scientific diving in support of research diving-related activities by the faculty and researchers listed in the MOU. This position will organize dive plans, diver certifications, diver training and assist with the filing of dive plans, scheduling and vessel in use in coordination with MLML Marine Operations, scheduling meetings and will facilitate communications between SFSU and Sonoma State research divers and MLML’s Diving Safety Officer. The program assistant will also provide administrative support for purchasing gear, equipment, and tank fills.

Key Responsibilities

• Review and process scientific diving documentation, including Webdiver records, certification materials, dive plans, and dive logs
• Communicate clearly and consistently with divers, the Diving Safety Officer, and Marine Operations regarding dive schedules, plans, and documentation
• Track the status and condition of diving equipment and provide timely updates to the Diving Safety Officer for assessment and maintenance needs
• Conduct scientific diving activities, observing divers in refresher sessions, classes, research dives, and certification coursework, and provide detailed performance observations to the Diving Safety Officer

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Working knowledge of general practices, program, and/or administrative specialty
• Basic knowledge of and ability to apply fundamental concepts
• Working knowledge of budget policies and procedures
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty
• Knowledge of basic methods and procedures for research diving and the ability to apply them
• Ability to organize and plan work and projects including handling multiple priorities
• Ability to make independent decisions and exercise sound judgment
• Ability to compile, write, and present reports related to program or administrative specialty
• Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit

Required Qualifications

• A Bachelor's degree and/or equivalent training
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Masters of Science, Marine Biology, Scientific Diving Certification from an AAUS accredited Scientific Diving Program, current SCUBA dive instructor with nationally recognized dive agency
• Current AAUS Certification, experience with small boat and diving operations
• Practical knowledge of the operation and handling of small boats as related to diving and diving safety procedures. Working knowledge of small boat navigational principles and related operation skills are desirable. Knowledge of environmental conditions off California as it relates to safe diving and boating.
• SCUBA diving from the shore or from a boat at sea. Work may occur in the early mornings, evenings and weekends depending on the department’s research diving needs, weather and sea conditions

Compensation

Classification: Administrative Analyst/Specialist - Non-Exempt
Anticipated Hiring Range: $3,896.25/month (Step 5) (Salary is reflective of 0.75 FTE)
CSU Salary Range: $4,799/month - $6,992/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: December 2, 2025 through December 16, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised: December 02, 2025 (9:00 AM) Pacific Standard Time
Applications close: Open until filled