Customer Support Jobs

Headquarters: Hong Kong
URL: https://storeganise.com/

The role

This is a fantastic opportunity for a skilled and experienced Customer Success professional to work from home in a positive company culture, serving our clients in the Americas. However, this is not a role for everyone. We expect results, high standards, and a commitment to excellence. As the face of our company, you will be responsible for:

• Leading product demos via webcam for potential customers.

• Managing onboarding calls with new clients including data conversions.

• Handling customer support tickets and inquiries with professionalism and empathy.

• Managing enquiries over the phone or via email.  

This role requires:

• Exceptional verbal and written English and fluent Spanish (both tested during the interview process). If your written English is not near-flawless, please do not apply.

• Strong ability to learn complex processes and break them down into clear guides.

• Work with data and spreadsheets.

• The ability to work during US hours.

Key responsibilities

• Become an expert in our platform and products to answer customer questions accurately and promptly.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Attend and lead product demos with potential customers.

• Manage onboarding and training for new and existing customers.

• Assist customers in data conversions, preparing data and running imports as part of new onboardings.

• Troubleshoot and solve customer problems creatively and efficiently, often requiring custom solutions.

• Test new features, reproduce bugs, and provide detailed feedback to the product team.

• Write, maintain, and improve help articles, onboarding guides, and training materials to support customer self-service and internal knowledge sharing.

• Identify and implement improvements to the customer support process.

• Provide insights to leadership and product teams to constantly improve the software and business operations.

What we’re looking for

We need a self-motivated, highly capable individual who:

• Has at least 3+ years of experience in Customer Support, Customer Success, Account Management, Sales, or a similar role, preferably within B2B SaaS.

• Thrives on problem-solving and thinking critically under pressure. This is a must!

• Has a strong understanding of software, enjoys exploring its features, and appreciates how it applies to business operations.

• Actively uses AI tools to improve workflows, draft documentation, and work more efficiently Has a good understanding of AI tools and experience using for personal or work tasks and is keen to continue developing these skills.

• Possesses exceptional communication skills (both written and verbal). This will be tested during the application process.

• Is comfortable working remotely and using tools like Slack and Notion to collaborate asynchronously.

• Understands the value of proactive, continuous improvement.

• Can work autonomously while being part of a global team.

• Fluency in English (written and spoken).

• Fluency in Spanish (written and spoken) is required. 

• Proficiency in Portuguese or other languages is a significant bonus.

Technical setup:

• A fairly good computer (Mac preferred, but Windows is acceptable).

• A stable and reliable internet connection.

• A webcam for video calls and demos.

• A headset with a microphone (can be provided if needed).

Bonus points for:

• Knowledge of the self-storage or property sectors.

• Sales training or experience in a sales role.

 

What we offer

• Competitive salary benchmarked to your market.

• Fully remote work from home anywhere in Latin America.

• Generous holiday allowance.

• Real ownership and room to grow within a fast-moving global product team.

• A small, tight-knit team that genuinely values your input and invests in your development.

Who this job is NOT for

This role is not suitable for:

• Those uncomfortable with high expectations: If you don’t thrive under high standards and are not willing to deliver exceptional results, this role is not for you.

• Individuals without flawless written English: Clear and professional communication is critical in this role, and your written English will be tested during the hiring process.

• People who struggle with problem-solving or independent thinking: If you rely heavily on guides, templates, or scripts to resolve issues, this role will be a poor fit. We expect you to become an expert in the software, running tests and exploring the system to develop unique solutions to customer problems—many of which won’t have predefined answers.

• Those unfamiliar with remote work: You need to be self-motivated, disciplined, and able to work independently in a remote environment.

• Candidates who cannot work US hours: This position requires availability during US hours (ideally Eastern time).

• Anyone with limited experience in technology: If you’re not comfortable working with software, troubleshooting, or learning technical systems, this role will be challenging.

This job requires initiative, adaptability, and a strong desire to master the software and think outside the box to solve problems. If this doesn’t sound like you, it’s better to explore other opportunities that align with your strengths.

Why join us?

We are deeply proud of our Customer Success team, which consistently earns 5-star reviews for the quality of our service. In this role, you’ll be expected to maintain these high standards and help us delight our clients continually.

If you’re a proactive, detail-oriented individual who enjoys solving problems and helping customers succeed, we’d love to hear from you!

To apply: https://weworkremotely.com/remote-jobs/storeganise-customer-service-specialist-remote-americas-english-spanish-required

Headquarters: San Francisco, CA
URL: https://ifttt.com

To apply: https://weworkremotely.com/remote-jobs/ifttt-community-support-specialist-est-time-zone-consultant

Headquarters: United States
URL: https://tabletcommand.com

Tablet Command builds software that matters. We are the emerging leader in incident response and management solutions for public safety agencies in the US and Canada. Our iPad app is in the hands of firefighters and other first responders while they respond to emergency incidents. We deliver an intuitive, easy-to-use, and, above all, robust and reliable software solution that improves outcomes.

Tablet Command Enterprise Service is in use by thousands of fire service professionals across hundreds of fire departments throughout North America. Our customers include San Francisco, San Diego, Denver, Charlotte, and departments in California, Colorado, Missouri, Florida, and Canada. We are growing rapidly in other regions as well.

Tablet Command is a remote team within the company based in the San Francisco Bay Area. Preferred time zones are US (Hawaii to East Coast).

As a Customer Support Manager, you will be responsible for leading our customer support operations, ensuring our public safety customers receive timely, expert, and mission-critical assistance. You will manage the support team, define processes, and be the key advocate for the customer experience within the company.

Requirements

The ideal candidate will have experience working remotely and managing a customer-facing support team. We look for strong communication skills, an obsession with customer success, and a passion for high-quality service delivery. We love keeping up with new technology and best practices in customer support, and we hope you do too.

In our software, we value robustness, stability, resilience, and performance. If our code works, lives are saved. If our code fails, lives can be at risk. We're motivated by the fact that our work has a real impact, and it pushes us to be better every day.

As a part of a small, collaborative, and agile team, you will:

• Lead, mentor, and grow the Support team, managing daily operations, scheduling, and escalation protocols.
• Define, document, and implement efficient support processes, policies, and best practices.
• Manage and prioritize customer issues, coordinating with the Engineering and Product teams for bug fixes and feature requests.
• Develop and maintain a comprehensive knowledge base, help center articles, and internal documentation.
• Maintain a strong customer focus, talking to our users directly whenever possible to understand their needs and challenges.
• Analyze support metrics (e.g., response time, resolution rate, customer satisfaction) to identify trends and drive continuous improvement.

In your application, please include an example of something you've created and are proud of related to customer service or support process improvement. This can be anything you choose: a streamlined process, a knowledge base article, a customer success story, or whatever you like.

Nice-to-haves include:

• Solid professional experience managing a B2B or SaaS support team.
• Experience with support platforms (e.g., FreshDesk, HubSpot CRM, Zendesk).
• Knowledge of incident management and Government IT processes.
• Ability to work independently and collaborate with a remote team.
• Action-oriented, diligent, and flexible.
• Passion for public safety and software that impacts society in a positive way.
• Familiarity with Tablet Command and/or public safety agency operations.

The Application

If you think you are a good fit for this position, please submit your resume along with a cover letter, letting us know why you want this job and why you are the best candidate for this position.

Your resume will be reviewed and, if selected, you will be scheduled for a short phone screen. During this call, we want to learn about you and give you the opportunity to learn about Tablet Command and our team.

If we (and you) want to continue, we'll schedule a second interview with more of the team to get to know you a little better. We'll talk in depth about your experience, your approach to customer support leadership, team management, and problem solving.

The final stage for successful candidates will be a case study/presentation challenge, where you'll walk us through how you'd approach a real-world customer support scenario. This will be followed by a conversation with a team member and will take no longer than 1-2 hours in total. If selected, a conditional job offer will be presented that is contingent upon reference and background check.

Benefits

We're committed to Tablet Command being a company where the best want to work. We treat people well by favouring remote work, family-friendly policies and reasonable work hours. We build exceptional support experiences by fostering clear communication, empowering the team to lead decisions, hiring smart people, and letting them get things done. We keep our edge with a commitment to inclusion and professional development.

The most important part of our company is the human element. No matter what we do, it's guided first and foremost by an obsession with being fair, humane, kind, and respectful - values that extend not just to our team, but to every customer we serve.

At Tablet Command you will:

• Work on high-profile, meaningful software that makes a tangible difference in people's lives.
• Your efforts will help get people home safe to their families.
• Lead and grow a dedicated support team of professionals who are passionate about technology and public safety.
• Work with great equipment and cutting-edge tools. Be given a competitive compensation package with a generous vacation policy.

This position has an annual salary range of $100,000 - $180,000 DOQ.

At Tablet Command we provide:

• Comprehensive medical, dental, and vision insurance
• Life insurance and short- and long-term disability coverage
• Paid vacation and holidays
• 401(k) - no company match
• Access to a suite of other benefits through our PEO provider

To apply: https://weworkremotely.com/remote-jobs/tablet-command-inc-customer-support-manager

Headquarters: United States
URL: https://hospitable.com/careers

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.

 

What you will be working on?

As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience. 

Your first priority will be to hit consistent response times. We have a pretty solid foundation and our passionate team excels at delivering great experiences with our current processes—maintaining an average CSAT of 87%. We’re looking for someone who can take what’s working and make it even better. 

To accomplish this, you will:

• Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of <5mins for live chat and a total resolution time of 12h.
• Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback.
• Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues.
• Review and quality check team's support interactions and documentation.
• Train new team members on tools, processes, and product knowledge.
• Regularly work in the queue to stay connected to customer needs and model best practices for the team. You will typically spend 30-40% of your time in the queue.
• You will report to our Director of Support, and work with our other amazing support leads such as Kelly whose favorite fruit is dragon fruit.

 

Requirements

For this position, we are looking to recruit someone in any of the US time zones. Candidates in countries outside of such time zones will not be considered.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. 

• Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role.
• Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates).
• Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering.
• Experience coaching and developing team members, with strong interpersonal and feedback skills.
• Strong written and verbal communication skills for both customer and internal interactions.
• Ability to balance competing priorities between team management and hands-on support work.
• Very special kudos if you have experience specifically in the short-term rental or property management industry.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
• The total budget for this role is within US$96,220.80 - $120,614.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $81,787 to $102,521 depending on the cost of living in your location.
• We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $54,276.30, to share in the long-term upside value of the company.
• Separately, this role is eligible for up to an additional USD $343,016.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Complimentary mental health and emotional support with therapists on call through Slack by Spill.
• Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

 

To apply: https://weworkremotely.com/remote-jobs/hospitable-customer-advocate-lead-north-america-remote

Headquarters: United States (Remote)
URL: https://localizejs.com/company/careers

Localize is seeking a strategic, growth-oriented Customer Success Manager to own key customer relationships, drive measurable business outcomes, and expand our footprint across a growing portfolio of enterprise and high-value accounts. You’ll combine consultative partnership with commercial ownership to help customers realize value while identifying opportunities for deeper adoption and expansion.

In this role, you’ll lead new customer onboarding and drive product adoption, while continuously monitoring customer health metrics to identify risks and proactively address them. A critical part of your role will be to uncover and capitalize on expansion opportunities, including upsell and cross-sell initiatives that align with customer goals and maximize customer lifetime value (LTV).

You will act as a trusted advisor, helping customers extract maximum value from our solutions while identifying new ways to solve business challenges through deeper engagement and broader solution adoption. Additionally, you’ll collaborate with internal teams and leadership to shape customer success strategies and support the execution of company and departmental goals.

If you're passionate about building strategic relationships, solving real business problems, and driving measurable outcomes through account growth and ecosystem collaboration, we want to hear from you!

What You’ll Do

Strategic Account Management & Engagement

• Own a portfolio of strategic accounts, building trusted relationships with both executive stakeholders and day-to-day users.
• Act as a strategic advisor by aligning customer goals with product capabilities to drive measurable business outcomes.
• Conduct regular check-ins, QBRs, and strategic planning sessions to reinforce value and maintain alignment with evolving customer needs.
• Monitor account health metrics (e.g., engagement, usage, NPS) and take proactive, data-driven actions to reduce risk and improve satisfaction.

Revenue Growth, Expansion & Retention

• Own renewal and expansion targets within your book of business.
• Carries a quarterly retention and expansion goals aligned to departmental targets.
• Own the full customer lifecycle post-sale, including adoption, retention, renewal, and expansion.
• Identify and execute upsell, cross-sell, and expansion opportunities through strategic account planning and needs discovery.
• Build strategic relationships to enable cross selling within an organization
• Develop a deep understanding of client accounts to identify growth opportunities and drive expansion through strategic, consultative account planning.
• Drive renewals by demonstrating value, identifying upsell opportunities, and minimizing churn risks.
• Proactively manage customer relationships to ensure satisfaction, minimize churn, and drive long-term retention through consistent engagement and value delivery.
• Contribute to evolving the Customer Success playbook by sharing best practices, process improvements, and strategic insights.

Customer Advocacy & Feedback Loop

• Serve as the voice of the customer by collecting insights and feedback to inform Product, Marketing, and Support roadmaps.
• Support the creation of customer success stories, case studies, and user groups to showcase impact and foster community.
• Collaborate cross-functionally to improve the end-to-end customer experience and surface opportunities for platform enhancements.

Onboarding & Product Adoption

• Lead onboarding for new customers, ensuring successful implementation, early engagement, and a smooth handoff from Sales.
• Collaborate with Support and Product teams to resolve issues early and ensure customers realize initial value quickly.
• Conduct training sessions, webinars, and enablement initiatives to promote self-sufficiency and drive product stickiness.

What Success Looks Like

• High retention and renewal rates across your customer portfolio
• Consistent and strategic execution of cross-sell and upsell initiatives
• Expansion revenue aligned to strategic growth goals
• Strong executive and user-level relationships
• Demonstrated customer value and engagement via product usage metrics
• Consistent execution of CS playbooks, QBRs, and strategic planning cycles
• Customer participation in co-branded initiatives and partner programs
• Acts as a true team player by fostering a culture of collaboration, empathy, and accountability across departments. Success is demonstrated through proactive knowledge sharing, supporting peers, and contributing to a unified approach that improves customer satisfaction, renewals, and growth

What You Bring

• 3+ years of experience in a Customer Success, Account Management, or Client Partner role within a B2B SaaS environment
• Proven ability to own and grow revenue from existing customer accounts through cross-selling, upselling, and partnership development
• Excellent communication and executive presence; comfortable engaging C-level stakeholders
• Strong technical fluency and ability to translate product value to business outcomes (HTML/CSS/JavaScript familiarity is a plus)
• Highly organized, metrics-driven, and able to manage multiple priorities independently in a fast-paced environment
• Brings a disciplined approach to CRM hygiene and leverages tools like HubSpot to track key performance metrics, maintain accurate customer data, and support reporting workflows that enable data-driven decision-making
• A proactive mindset with a bias toward action, you don’t wait for issues to escalate; you anticipate customer needs, address risks early, and work cross-functionally to ensure long-term success and satisfaction
• A genuine team player mindset, fostering collaboration, empathy, and accountability across departments. Proactively shares knowledge, supports peers, and contributes to a unified approach that drives customer satisfaction, renewals, and growth
• A strategic mindset with the ability to identify and nurture partnerships such as integrations, co-marketing initiatives, and referral programs that deliver mutual value and drive business growth.

To apply: https://weworkremotely.com/remote-jobs/localize-customer-success-manager

Headquarters: Maringá, Puerto Rico, Brazil
URL: http://nacao.digital

To apply: https://weworkremotely.com/remote-jobs/nacao-digital-estagiario-em-crm-marketing

Headquarters: London, England, United Kingdom
URL: http://paired.com

Description

About Paired

At Paired, we’re on a mission to help couples stay in love. So we created a fun, safe space for couples to explore their relationship and grow together. Backed by expert advice and cutting-edge research, our app delivers engaging questions, games, and quizzes that improve key relationship skills in just minutes each day. 

And it works. Our app is the #1 couples app globally with +12M downloads, +250,000 daily active users, and more than £5M of fundraising to date. We’ve won multiple awards from Apple and Google, recognising us for our innovative approach to romantic relationship health. 

We’re growing Paired beyond the app, including a new ecommerce store with high-quality, therapist-backed physical products and CRM will be key to introducing users to our full range of offerings.  

About the role

As a CRM & Ecommerce Designer, you’ll join Paired on a part-time contract basis (2-3 days/week), partnering closely with our CRM and Ecommerce teams to deliver high-impact creative and on-site experiences while we scale the team.

You’ll be responsible for concepting and producing campaign-ready visual assets (e.g., Black Friday, Valentine’s Day, new product launches) and bringing them to life in-channel - building and optimising custom HTML Braze email and in-app message layouts as well as Shopify landing pages. You’ll collaborate with CRM, Ecommerce and Design teams to launch new campaigns and experiments, and ensure everything is on-brand, performant, and shipped to a high standard.

What the role encompasses

• Own CRM creative end-to-end (Braze): design and build high-performing email, in-app message (IAM), push notifications visuals and layouts in Braze, from concept through to final QA and send readiness, in close collaboration with the CRM Manager.
• Campaign visual design: create polished, campaign-ready visual assets for key moments (e.g. Black Friday, Valentine’s Day, new product launches), adapting concepts across CRM and onsite placements. Translate our voice and relationship-focused brand into engaging, thoughtful creative that feels personal -not salesy.
• Ecommerce landing pages (Shopify): design and build new landing pages and page sections, and optimise existing pages to improve clarity, conversion, and overall experience - working closely with the Head of Ecommerce.
• UX-aware page building: apply user experience best practice when creating new store pages (e.g. clear hierarchy, scannability, accessibility basics, mobile-first layouts, and intuitive navigation) to ensure pages are both delightful and easy to use.
• Design that ships: translate designs into production-ready layouts (email + web) with strong attention to responsiveness and cross-device/cross-client compatibility.
• Optimisation mindset: continuously improve templates, modules, and page components—using performance insights and stakeholder feedback to iterate and refine over time.
• Creative systems & templates: contribute to a reusable library of CRM modules and Shopify page blocks, ensuring consistency with our current design system and ways of working, in collaboration with the Head of Design.
• Quality & brand stewardship: ensure every deliverable is on-brand, high quality, and consistent with Paired’s existing design language - working with the Head of Design to maintain coherence across channels and touchpoints.
• Bring fresh ideas, best practices, and a POV: we don’t just want a doer, we want a thought partner.

Requirements

• Previous experience designing and producing emails for B2C and/or ecommerce brands.
• Braze proficiency (or strong hands-on experience with a similar CRM tool such as Klaviyo or Iterable, with a willingness to fully commit to Braze).
• Strong visual design craft with proficiency in Figma and/or Adobe Creative Suite, producing compelling, on-brand visuals and layouts.
• Hands-on build skills: extensive working knowledge of HTML, CSS, JavaScript, and Liquid, with the ability to translate designs into production-ready assets.
• Shopify experience: previous experience working with Shopify themes, including designing and building new pages/sections and optimising existing ones.
• Portfolio: demonstrates clean, eye-catching and conversion-driven work across CRM and/or ecommerce, showing strong hierarchy, clarity, and attention to detail.
• Data-aware lifecycle mindset: comfortable working with segmentation, triggers, and experimentation to improve performance over time.
• Marketing delivery best practice: understanding of deliverability basics (reducing spam/bounce risk), compliance considerations, and email accessibility standards.
• Excellent organisation: able to juggle multiple campaigns, requests, and channels with strong prioritisation and reliable follow-through.
• Bonus: experience with Lottie and/or CSS/JavaScript animation for lightweight, high-quality motion in CRM and web experiences.

Benefits

• Location: Fully remote, reporting to our Head of Design, Riccardo
• Schedule: 2-3 days per week (based on workload)
• Rate: £300 - £400 per day, depending on experience

Hiring process

• Application Review: We’ll assess your qualifications, experience, and motivation.
• Initial Call: A short discussion about your background and the role.
• Design Task: Complete a task at home to showcase your execution skills.
• Team Interviews: Interviews with members of our Design, CRM and Ecommerce teams.
• Offer: Finalise the details and get started.

Diversity & Inclusion at Paired

• Our core value is championing relationships. Our app was built to serve all couples regardless of culture, gender, sexual orientation, and ethnicity
• We strive to create an inclusive environment where unique perspectives are encouraged, as we firmly believe that diversity enhances our company, culture and product
• We regularly review our hiring processes, materials and pipeline to ensure they are accessible and free of bias, offering equal opportunity to underrepresented groups. We are also always learning. We maintain open minds and welcome feedback on how we can improve, no matter where it comes from

To apply: https://weworkremotely.com/remote-jobs/paired-crm-ecommerce-designer-braze-shopify-contractor

Headquarters: Remote - Ireland
URL: http://hubspot.com

To apply: https://weworkremotely.com/remote-jobs/hubspot-senior-director-talent-acquisition-operations-programs

Headquarters: Germany Hamburg

100% Remote innerhalb der EU (außer Deutschland)
Projektstart: Februar – wir suchen 150 neue Partner!

Die hey contact heroes starten ein neues, großes Mobilfunk-Projekt im Bereich Prepaid Kundenservice – und dafür suchen wir zuverlässige, motivierte Freelancer, die uns langfristig unterstützen.

Wenn Du innerhalb der EU (aber nicht in Deutschland) lebst und Lust hast, als professioneller Customer-Service-Partner mit uns durchzustarten, bist Du bei uns genau richtig!

Aufgaben

Was Dich erwartet:

• Freundliche und lösungsorientierte Bearbeitung von Inbound-Anrufen rund um Prepaid, Tarifthemen, SIM-Karten, Aufladungen & technische Basisfragen.
• Strukturierte Prozesse, klare Vorgaben und ein professionelles Projektumfeld.
• Flexible Arbeitszeiten im Rahmen des Projekts – ideal für Freelancer, die ihre Zeit selbst planen.
• Faire Vergütung pro Stunde oder pro Produktivminute (je nach Projektmodell).
• 100% Remote – Du arbeitest von Deinem Standort innerhalb der EU aus.

Schulungsstart im Februar oder März 2026, sichere Dir frühzeitig Deinen Platz:

Wir bieten mehrere Schulungsrunden im Februar und März 2026 an, jeweils begrenzt auf eine fixe Anzahl Teilnehmer. Achtung: Die Schulungen finden 8-10 Tage tagsüber in Vollzeit statt mit 8 Stunden.

Qualifikation

Was Du als Freelancer unbedingt mitbringen solltest:

1. Rechtliche & formale Voraussetzungen

• Gewerbeanmeldung / Selbstständigkeit in einem EU-Land (Pflicht)
• Gültige Umsatzsteuer-ID (USt-IdNr.), um ordnungsgemäße Rechnungen an uns ausstellen zu können
• Wohnsitz in einem EU-Mitgliedsstaat (außer Deutschland)
• Fähigkeit zur Ausstellung von monatlichen Rechnungen
• Einhaltung von Datenschutz, Vertraulichkeit und NDA-Anforderungen
• Eigenständige Organisation Deiner Arbeitszeiten und Kapazitäten

2. Fachliche & persönliche Anforderungen

• Deutschkenntnisse auf C1-Niveau oder höher
• Erste Erfahrung im telefonischen Kundenservice von Vorteil
• Professionelle Kommunikation, Zuverlässigkeit und hohe Serviceorientierung
• Selbstständige Arbeitsweise und hohe Prozessdisziplin
• Langfristige Bereitschaft zur Projektmitarbeit

3. Technische Voraussetzungen

• Leistungsstarke und stabile Internetverbindung (mind. 50 Mbit/s)
• Professionelles Headset, zwei Monitore, Webcam
• Ruhiger, ungestörter Arbeitsplatz im Home-Office
• Fähigkeit, unsere Tools & Systeme sicher zu nutzen

4. Verfügbarkeit

• Regelmäßig planbare Verfügbarkeiten und Kapazitäten
• Verlässliche Teilnahme an allen Schulungstagen
• Bereitschaft zu Schichten innerhalb der Projekt-Öffnungszeiten

Benefits

Deine Vorteile

• Langfristiges Großprojekt mit hoher Planungssicherheit
• Faire Vergütung (Stunden-/Produktivminutenmodell, je nach Projekt)
• Moderne Tools, klare Prozesse, professionelles Umfeld
• Enger Austausch und Support durch unser erfahrenes Team
• Flexibilität in der Kapazitätsplanung – ideal für Freelancer

Über uns

Die hey contact heroes sind ein internationaler Customer-Service-Dienstleister mit über 550 Kolleginnen und Kollegen in 17 Ländern. Wir arbeiten seit Jahren erfolgreich mit EU-Freelancern zusammen und bieten moderne, skalierbare Remote-Prozesse in hoher Qualität.

Bereit für eine professionelle Zusammenarbeit?

Dann bewirb Dich jetzt – wir freuen uns darauf, Dich im Projekt zu begrüßen!

To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-eu-freelancer-kundenberater-in-m-w-d-inbound-mobilfunk-prepaid-100-remote

Headquarters: United States
URL: https://orderdesk.com

Requirements

Benefits

To apply: https://weworkremotely.com/remote-jobs/order-desk-technical-support-specialist-3

Headquarters: Cheyenne, WY
URL: https://remotetalentcloud.com/

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IMPORTANT! Please use this link to apply:
➡️ https://remotetalentcloud.com/apply/

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Description:

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and/or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up to date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements:

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• This is a fully remote position, but you must be located within the United States
• Fluent in speaking, writing, and reading the English language
• A reliable Internet connection and computer
• A positive, professional attitude and a passion for helping others
• The ability to work independently in a distraction-free home office
• Previous customer support experience is a plus, but not required

Why Apply:

• Fully remote: work from anywhere within the United States
• Full-time and part-time available
• Competitive hourly pay from $20/hr

How to Apply:

Please use this link to apply: https://remotetalentcloud.com/apply/

To apply: https://weworkremotely.com/remote-jobs/remote-talent-cloud-remote-customer-support-20-hr-united-states-2