Automattic: Support Engineer, WordPress VIP
Company Name
Headquarters: Remote
URL: https://automattic.com/
WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, who include Meta, CNN, Salesforce, and hundreds more.
The Support Engineer role is responsible for providing advanced technical support to our enterprise customers, serving as an escalation point for complex issues that require deeper investigation. In this customer-facing role, you will handle challenging debugging scenarios, troubleshoot intricate application and platform issues, and help resolve problems that go beyond standard support workflows. You’ll work primarily through Zendesk tickets, collaborating closely with Support Engineers and Customer Success Engineers to ensure timely, high-quality resolutions while building your technical expertise and customer relationships.
You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions in high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, on-call rotations, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day.
About You
- You are a technical problem-solver who thrives on helping customers. You may have a background in WordPress development, technical support, or agency work, and you’re ready to take on more complex challenges while continuing to build your engineering skills. You enjoy the variety of working with a wide spectrum of interesting global customers.
- You never stop learning. You have a willingness to rapidly learn new technologies and deepen your expertise in areas like PHP, JavaScript, and the WordPress ecosystem. You’re excited by the challenge of debugging unfamiliar applications and expanding your technical toolkit.
- You are curious and love to dig deeper. When an issue is escalated to you, you’re not satisfied with surface-level fixes. You’re driven to understand the root cause and to document what you learn, so the team can benefit from your investigation.
- Communication is our oxygen and the basis of everything we do. You have excellent written English and can communicate technical concepts to customers and colleagues, even when things go wrong. You know how to translate complex debugging findings into clear, actionable guidance. You like actively solving problems, and helping others solve them too. You enjoy collaborative troubleshooting, whether that’s pairing with a Support Engineer on a tricky ticket, or consulting with a CSE on a deeper platform issue. Customer support, and what you learn solving customer problems, drive you.
- You are passionate about customer success and team growth. You love working directly with customers and find satisfaction in mentoring teammates. Experience in a technical support environment—especially enterprise WordPress support—is highly valued.
Technical Requirements
- WordPress expertise with a solid understanding of core concepts, including themes, plugins, hooks and filters, WP-CLI, imports, and common troubleshooting patterns. Familiarity with the block editor (Gutenberg) and ecommerce solutions (WooCommerce) is a plus.
- Proficient in reading and troubleshooting code in multiple languages, including HTML, CSS, PHP, and JavaScript. You should be comfortable navigating unfamiliar codebases to identify issues and able to write small code snippets or patches when needed.
- Understanding of web technologies, including REST APIs, HTTP, DNS, domain management, and version control (primarily Git). Familiarity with reverse proxy configurations and caching layers is helpful but not required.
- Familiarity with software engineering practices, including coding standards, source control workflows, and basic testing concepts. Experience working alongside engineering teams or contributing to team repositories is valued.
- Solid understanding of performance and scalability concepts in WordPress environments, including common causes of slow queries, caching strategies, and resource optimization. Security awareness and familiarity with common vulnerabilities are welcome but not required.
- Comfortable using monitoring and debugging tools such as New Relic, Kibana, or similar platforms to investigate application behavior, identify errors, and trace performance issues.
Requirements
- US-based position. Candidates must be based in the United States, undergo background checks as required, and hold American citizenship.
- Self-motivated and collaborative work ethic. Self-starters who love taking initiative and seeing things through to completion do well on our teams.
- Strong troubleshooting abilities. You can take complex problems and break them down systematically, identifying root causes through methodical investigation. You know how to gather the right information, isolate variables, and work toward resolution—or clearly document your findings when escalating.
- Experience in customer-facing technical roles. You’ve worked directly with customers in a support, agency, or consulting environment, and understand how to balance technical accuracy with clear, empathetic communication. Experience in enterprise WordPress support or a similar environment where customers expect fast, personal responses is an advantage.
What to Expect
Your day-to-day work will include:
- Providing high-quality technical support and consultation through Zendesk tickets and customer calls.
- Handling escalated customer issues that require deeper investigation, including urgent tickets and complex debugging scenarios.
- In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams.
- Providing technical guidance to customers on WordPress best practices, performance optimization, and common implementation patterns.
- Building and updating internal and customer-facing documentation.
- Contributing to the continuous improvement of our platform, processes, and customer experience.
Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. There will be on-call rotations involving work with government contracts.
Salary range: $55,000 to $85,000 USD – Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.
To apply: https://weworkremotely.com/remote-jobs/automattic-support-engineer-wordpress-vip
Crisp: Technical Customer Support (English + Spanish and/or Portuguese) UTC-4 / UTC-5
Company Name
Headquarters: Nantes, France
URL: https://crisp.chat
The position is fully remote.
What We’re Looking For
- Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
- Fluency in Spanish and/or Portuguese: This position implies exchanging with numerous of our LATAM customers.
- Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role, come prepared!
- Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
- Experience: Familiarity with customer support software is a plus, but not mandatory.
- Communication soft-skills: We are looking for someone who understands the difference between a good support experience, and a great one. Crisp cares for its customers and we are not just about closing tickets. We exchange, listen and challenge our customers on their requests to always ensure we help them progress and leverage Crisp as best possible.
What Makes Crisp Special?
- Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
- No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.
- No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
Who Can Apply?
- Must be located within the UTC-4 or UTC-5 timezone.
- Immediate availability is a plus.
- The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices
Compensation & Perks
- The compensation range for this role is around USD 30k per year, depending on the profile
- Join a diverse and inclusive remote-first team that values work-life balance and flexibility.
PostHog: Technical Customer Success Manager
Company Name
Headquarters: San Francisco, California
URL: http://posthog.com
Help us to increase the number of successful products in the world!
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Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.
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Interview process: 4 stages across 2-3 weeks: 1) 30min call with Talent Partner, 2) 30min call with Dana (CS Lead), 3) 30min call with Simon, (Sales & CS Lead), 4) PostHog SuperDay (paid day of work). Read more about our interview process.
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️ Team: Customer Success
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Manager: Dana Zou
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Compensation: Please check our compensation calculator.
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Read more about how we hire and how we think about diversity & inclusion.
About PostHog
We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.
We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including:
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A built-in data warehouse, so users can query product and customer data together using custom SQL insights.
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A customer data platform, so they can send their data wherever they need with ease.
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PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.
Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!
We are:
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Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
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Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
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Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey.
We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.
Things we care about
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Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
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Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed.
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Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end.
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Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.
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Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there.
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Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.
Who we’re looking for
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A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth.
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You'll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help.
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No going away and asking an expert by default. You will be the expert!
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You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.
What you’ll be doing
You’ll be the face of PostHog for anywhere from 25-40 paying customers in the $20k-$100k+ ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before!
It'll be your responsibility to ensure that both types of customers stay with us. That means taking care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals), and the human side (multi-threading, managing escalations).
Day to day, it looks like:
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Building relationships with your users. You should know who the key people are at each company, and they should know you.
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Owning their feedback and making sure it gets to the wider PostHog team.
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Investigating technical issues. You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support.
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Being super responsive to their Slack messages, support tickets, and emails.
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Being their favorite ever Customer Success person to work with!
More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!
This role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).
What you won’t be doing
❌ Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product.
❌ Aggressively pursuing expansion opportunities. This role is primarily focused on retention.
Requirements
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Technically capable. You don't need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) and advise on configuration best practices across all PostHog products.
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You get how product teams work. You know the roles, how they collaborate, and how they ship features - so you can help them use PostHog to solve real problems. For example, why running experiments matters, how to use product analytics and session replay together to find drop-off points and test fixes, or when error tracking helps teams ship better.
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Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively – not route them elsewhere and move on.
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Able to work at scale. You'll have around 40 customers. You can't treat them all the same, and you won't try to.
Nice to have
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Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
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You’ve been in a Pre-sales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.
If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
To apply: https://weworkremotely.com/remote-jobs/posthog-technical-customer-success-manager-1
ClinicSense: Customer Support Representative
Company Name
Headquarters: Toronto, Canada
URL: https://clinicsense.com
We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn.
The work hours for this role are Monday to Friday from 9am to 5pm Eastern.
Who we are:
Our product helps health & wellness practitioners (e.g. massage therapists, physical therapists, etc.) reduce paperwork, stay organized, and ultimately we free up their time so they can spend more time with clients and less time managing administrative tasks.
We are bootstrapped, product-led, and profitable. Officially, we’re based in Toronto, but each of us work remotely (and always have).
What we’re looking for:
We’re looking for someone that customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:
- Active listening
- A friendly tone
- Clear & concise writing
- Critical thinking & problem solving
- Compassion, empathy, & patience
What you’ll do:
- Respond to support inquiries through our support ticket system (both written and camera-on video replies), over the phone, via Google Meet, and via chat
- Keep our knowledge base up-to-date
- Create short product videos to teach best practices
- Identify gaps in our product that impact the success of our customers
- Work with our Product and Development teams to ensure issues are resolved
- Identify opportunities for customer training in a proactive way
- Complete quarterly, customer experience-enhancing projects (aligned with your areas of interest)
What you’ll need:
The following experience is relevant to us:
- 2+ years of experience in a Customer Support or Technical Support role for a software product (SaaS support experience is a plus, but not a dealbreaker)
- Experience in building and maintaining strong relationships with customers
- Experience working closely with other functions like Development, Marketing, and Product
- Experience working with a support platform like Zendesk, Help Scout, Intercom, etc.
Why join us:
We’re a team that loves what we do and we all thrive on our ability to make an impact. We are here to take the stress out of running a small health & wellness clinic. Our goal is for our community’s health & wellness providers to be happy, healthy, and achieve career longevity.
You'll be joining a small, tight-knit support team that's empathetic, supportive, and genuinely good at what they do. Customers tell us this constantly - it shows up in CSAT scores, NPS surveys, and unsolicited thank-you messages. We take care of our customers, and we take care of each other.
Compensation:
- Salary: $50,000 CAD
- Vacation: 11 public holidays, 15 vacation days, and a bonus Friday off every month (for meeting metrics)
Applying:
Please email careers@clinicsense.com introducing yourself and why you think you’d be a great fit for this role. We’re particularly interested in learning about the impact you’ve had in your previous positions.
As part of the application process, please imagine that you work as a Customer Support Representative for Google and have been asked to complete these tasks:
- Provide a written response to this customer question… I’m using Google Sheets for my price list. I have 10 products on my list and I’m trying to calculate the average price. Can you show me how to do that?
- Provide a video/screen share response using Loom.com to this customer question… I’m using Google Sheets for my price list. I have 10 products on my list and I’m trying to sort my list from the most expensive to the least expensive. Can you show me how to do that?
- Write a knowledge base article for… Please write a help article that provides step-by-step instructions on how to highlight a cell in Google Sheets if the number in that cell is greater than 10.
Successful candidates will be contacted for the second stage of the interview process, which is a Google Meet call to discuss your past experience. The third and final stage of the interview process will be an assignment that will take you 30 to 45 minutes.
We’re looking forward to seeing your application!
To apply: https://weworkremotely.com/remote-jobs/clinicsense-customer-support-representative-4
NoGigiddy: Chat Support Agent (Remote) - Entry Level, No Degree Required - 15 - 18 per Hour
Company Name
Headquarters: Atlanta, Georgia
URL: https://www.nogigiddy.com/
Clerky: Customer Operations & Writing Specialist
Company Name
Headquarters: USA
URL: https://www.clerky.com
Minimum Requirements
- Genuine love for helping people
- High emotional intelligence
- Logical / analytical thinker
- Exceptional written English communication skills, including the ability to write precisely and succinctly
- Extremely detail-oriented
- Comfort with working remotely and independently
- Technologically savvy - you should be confident in your ability to use new software without training
- Appreciation for giving and receiving feedback often (often several times a day)
- Natural internal motivation to constantly strive for excellence in everything you do
How We Work
- Clerky has been remote-first for many years, long before COVID. We’re very familiar with working remotely, and enjoy it.
- Our team is small, so everyone's contributions matter. We work efficiently, autonomously, and with great respect for each other.
- We work openly and collaboratively. We’re here to support you in being successful in this role. You'll work closely with other team members to ensure our customers are getting the best possible support and experience.
- Everyone on our team works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage.
- We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful.
- We offer top-of-market compensation and benefits and the opportunity to learn a lot while helping our customers through an exciting time in their lives.
Responsibilities
- Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
- Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
- Working with our engineering team to debug software issues our customers encounter
- Using our software to develop and manage new ways for our customers to complete legal paperwork
- Assisting product team by testing new features and bug fixes, and conveying customer feedback
- Spotting trends in customer issues that other team members should be alerted to
To apply: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist-1
Datavant: CPC Processor Customer Support - Bilingual
Company Name
Headquarters: Remote
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Position Highlights:
- Full-Time: Monday- Friday; 10-6:30 CST
- Must be bilingual
- Location: Remote
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.
- Documenting information in multiple platforms using two computer monitors.
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our .
To apply: https://weworkremotely.com/remote-jobs/datavant-cpc-processor-customer-support-bilingual
Jobs For Humanity: Remote Customer Support Representative
Company Name
Headquarters: Colombo, Sri Lanka
Company Description
OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources.
At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
Responsibilities:
1. Customer Support:
- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
2. Account Receivables and Collections:
- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
3. Relationship Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- Ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- Ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Additional Information
We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
To apply: https://weworkremotely.com/remote-jobs/jobs-for-humanity-remote-customer-support-representative
Posit: Manager, Customer Support
Company Name
Headquarters: USA - Remote
Manager, Customer Support
About the Role
Posit’s Customer Support team is the primary point of contact for customers experiencing issues with Posit software.
Because our products encompass both SaaS solutions and tools deployed by customers in their own local environments, our engineers support customers through a range of services, from billing questions to in-depth inquiries about Linux functionality. Regardless of the issue, we strive to transform a moment of frustration into a positive experience that impresses every customer with our kindness, empathy, and technical expertise.
We seek a Manager, Customer Support to help us lead, guide, and improve our support experience. Working on this team will provide you with the opportunity to enhance customer experience, inform product improvements based on feedback from customer interactions, and lead a creative and collaborative team of talented support engineers.
A Bit About You
- Proven experience managing a Global Support organization
- Good understanding of Self-Service strategies and their implementation
- Experience with AI solutions in Support‘s daily activities and processes
- Customer experience-focused
- Experience in cross-functional work and communication, focusing on improving customer experience and product quality
Things you’ll own:
- Guide day-to-day support functions
- Coach engineers on their career development
- Improve Support processes for the benefit of the customer and the team
- Foster a collaborative and open team culture
- Increase automation and deflection based on analysis of tickets
- Monitor and improve KPIs
- Facilitate knowledge sharing and training
Things you’ll assist with:
- Setting direction for the entire team and fostering a culture of psychological safety, technical excellence, and continuous improvement.
- Creating team-wide processes that allow us to scale by identifying, clarifying, and completing projects and customer engagements, and sharing knowledge across the team.
- Communicating with other teams across the company to ensure they are aware of what Support is doing and planning, and vice versa.
Broad Timeline
By the end of your first month, you would…
- Meet the rest of the Support team and a meaningful fraction of the rest of the company.
- Understand our Pro Products, offerings, and processes.
- Get to know your direct reports, their career aspirations and values, and understand what motivates them at Posit.
- Develop hypotheses on operational improvements that could increase our efficiency.
By the end of your fourth month, you would…
- Be comfortable directing and managing your part of the team to handle support tickets and process improvements
- Identify 1-2 opportunities for meaningful improvement to Support team processes and grow the team's effectiveness, efficiency, and/or impact, and begin implementing them.
- Develop relationships with people on other teams across the company to be more effective as a leader.
Posit offers competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.
Working at Posit:
- We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.
- We prioritize giving ourselves “focus time” to get deep work done. We minimize meetings and attempt to operate asynchronously.
- We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at Posit.
- We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.
- Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation®, which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community's interests, customers, employees, and shareholders. Hear more about why we think this matters here.
Notable:
We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.
- 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
- Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
- All full-time employees are eligible for 401k enrollment starting on day one.
- After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
- An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Boston office.
- We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
- Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
- We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.
Are you excited about this role but not sure if your experience aligns with every qualification in the job description? That’s okay. We know multiple perspectives are essential for a thriving organization and we'd still love to hear from you!
Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
#LI-REMOTE
To apply: https://weworkremotely.com/remote-jobs/posit-manager-customer-support
Lumivero: Customer Support Representative
Company Name
Headquarters: United States
Key Responsibilities
- Respond to member inquiries with clear, professional communication and correct grammar.
- Guide members through product usage with accurate, concise instructions.
- Ensure timely follow-up on open tickets, especially when awaiting member responses.
- Collaborate with members and engineering to identify, reproduce, and troubleshoot software issues.
- Participate in internal product testing as needed.
- Assist Sales and Success Managers in identifying and resolving product-related issues.
- Develop and maintain strong knowledge of all product features and functionalities.
- Contribute to both internal and external knowledge bases to improve self-service support.
- Monitor and analyze support trends to identify opportunities for product improvements or process changes.
- Generate creative ideas to reduce ticket volume and enhance the support experience.
- Create helpful content (e.g., FAQs) for students, site supervisors, and faculty.
- Quickly identify and act on potential compliance or critical issues.
- Proactively monitor ticket patterns and identify possible account risk factors.
- Pinpoint root causes of recurring issues and work closely with the Success team to mitigate risks.
- Escalate urgent matters following established procedures to appropriate internal teams.
Required Skills and Experience
- Problem Solver; Multi-tasker
- 2+ year experience working in a Technical Customer Support or Software Support role
- Excellent communication, organization skills, and time management skills.
- Strong ability to work with precision and attention to detail.
Preferred Skills and Experience
- Experience with academic work habits and requirements
- Experience with data privacy regulations HIPAA and GDPR preferred.
- Salesforce CRM experience.
Benefits
- Annual base salary is $40,000 - $42,000, depending on qualifications.
- An annual performance-based bonus to recognize personal excellence.
- Annual tech stipend to get what you need to do your best work.
- Flexible, remote first work environment and a diverse, global team.
- Opportunities for career advancement as Lumivero grows.
To apply: https://weworkremotely.com/remote-jobs/lumivero-customer-support-representative
Vcluster Labs: Customer Support Engineer
Company Name
Headquarters: Germany - Frankfurt
About vCluster Labs
We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture.
We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.
The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.
About the Role
Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You'll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.
Responsibilities
Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause
Provide conversational, technical support primarily through Slack channels and our ticketing system
Collaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvements
Document common issues, solutions, and best practices to build our knowledge base
Occasional flexibility needed for urgent customer issues or supporting customers in different time zones
Requirements
Must Have:
2-3 years hands-on Kubernetes experience in production environments (beyond tutorials/coursework)
Strong Linux/Unix system administration skills - comfortable on the command line and understanding the OS layer
Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC
Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets
Ability to work independently, manage multiple customer issues, and see problems through to resolution
Learning agility and adaptability - our product evolves quickly and you'll need to pick up new concepts fast
Nice to Have:
Virtual cluster or multi-tenancy experience
Cloud platform knowledge (AWS/GCP/Azure)
Scripting skills (Bash, Python)
Kubernetes certifications (CKA/CKAD/CKS)
IaC tools (Helm, Terraform, Kustomize)
Prior customer-facing support experience
What We're Looking For
Engineers who are naturally curious problem-solvers, take initiative without needing direction, communicate technical concepts clearly to customers, and thrive in small team environments with significant autonomy.
Benefits
We offer the following benefits:
Competitive Salary: We offer a competitive compensation package, including equity.
Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).
Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.
Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.
Why join a startup like vCluster Labs?
Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:
Fast Application Process: We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if you’re a good fit. We will respond quickly and make hiring decisions within days rather than months.
Open-Minded Work Environment: You can always speak your mind - no company politics or unnecessary formalities. We are operating in a lean, honest, and efficient way and we are looking for different perspectives, constructive feedback and creative, motivated people who want to make a difference.
Grow With The Company: We are a small company right now but we are growing incredibly fast because we work on something that has a lot of value to engineering teams in large enterprises. Joining vCluster Labs early will give you the chance to advance much faster to the next step on the career ladder than in any larger company.
Responsibility From Day 1: You will see right from the start that your work will immediately have an impact in our company and you can shape the future of this company together with the rest of our team. Grow with us and benefit from being part of this journey from the start.
Culture & Values
At vCluster Labs, we value and stand for:
Technical Excellence: We are determined to build best-in-class technology and ship high-quality software because we know that our users are engineers themselves.
Customer Obsession: We are going above and beyond to make our customers and users happy, which means striving for great usability, excellent documentation and support as well as fast response times for feature requests and bug reports.
Impressive Speed: From user feedback to shipping a new feature to address this feedback, we usually take less than a week in most cases and our users absolutely love us for this.
Bold Innovation: We are constantly questioning the state-of-the-art to find and address important issues in our space, even if that means abandoning any existing technologies and starting from scratch again.
Open Source & Open Mind: We are actively contributing and maintaining open-source projects and we believe that building an open-minded team culture that respects different perspectives and welcomes constructive feedback is equally paramount to our success.
vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities.
To apply: https://weworkremotely.com/remote-jobs/vcluster-labs-customer-support-engineer