Headquarters: Remote - US

Brief Overview 

We are looking for an experienced, passionate Customer Success Manager (CSM) with excellent relationship building & project management skills to join the team. The CSM will leverage deep customer relationships, key data insights, and a broad knowledge of Amwell’s products and processes to drive increased satisfaction, adoption, and customer retention.

CSMs partner closely with customers in their assigned book of business throughout the customer lifecycle to:

· Help them to maximize the benefits of their Amwell product portfolio

· Work with them to define, track and achieve goals & KPIs

· Proactively identify solutions & overcome barriers to satisfaction

· Achieve greater product adoption & utilization

· Advocate to ensure that all departments within Amwell are aligned to meet their needs

Core Responsibilities 

· Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership

· Understand and help measure customers’ individual business goals and KPIs to develop tailored proactive outreach as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues

· Collaborate closely with Account Directors to provide Executive Business Reviews and ensure strategic alignment with the customer’s goals and Amwell experience

· Partner closely with Implementation Managers during project phase to ensure a smooth post-go live transition

· Move customers along the lifecycle from adoption to proficiency with the Amwell product suite, while continuing to foster growth of the product adoption.

· Leverage expert knowledge of Amwell’s software, hardware, and clinical product offerings to help customers get the most from their contracted products, including advising customers on best practices, consulting on configuration options, and communicating new product features that could benefit the customer’s business

· Proactively engage with key client stakeholders to understand pain points and best practices, provide personalized training where needed, and gather feedback on Amwell’s products

· Collaborate with internal teams to design a roadmap of future product adoption for each customer, including migrations

· Be a champion for documentation and alignment across internal & external stakeholders, a true customer-facing advocate with the skills and passion of a project manager

· Maintain internal CRM (Gainsight) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs

· Act as a central point of communication for support ticket escalations, responding with a sense of urgency and owning external messaging for escalations, while partnering with the Customer Support internal liaison

· In general, work cross-functionally with Account Management, Sales, Customer Support, Product, Professional Services, and Solution Design to drive a successful overall customer relationship

Qualifications

· A bachelor’s degree or equivalent

· 4+ years of relevant experience in customer success in a SaaS environment

· Experience working in healthcare technology

· Excellent project management skills

· A ‘customer first’ mindset and passion for delivering a delightful customer experience

· Comfortable understanding and explaining software products to diverse audiences

· Excellent verbal and written communication skills

· Excellent project management skills, time management, and ability to remain calm and resilient in high pressure situations

· High energy level, enthusiastic, and eager to do what is necessary to be successful

· Gainsight and Salesforce proficiency preferred

Do Well. Live Well. At Amwell. 

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.  

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.    

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.  

Benefits 

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance 

Salaried, Exempt Roles

The typical base salary range for this position is $93,690 - $114,510.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission, and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Identity Verification Notice

As part of Amwell's commitment to maintaining a secure and trusted hiring process, candidates for this role are required to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process. 

Identity verification is used solely to confirm a candidate's identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions. 

Because this role has been designated as requiring identity verification, completion of the verification process is a condition of continuing in the recruitment process. Candidates who do not complete the identity verification process will not be eligible to advance to subsequent stages of consideration for this role. 

Personal information collected as part of the identity verification process will be handled in accordance with applicable privacy laws and Amwell's Applicant Privacy Notice. 

https://business.amwell.com/company/privacy-notice-US-applicants

To apply: https://weworkremotely.com/remote-jobs/amwell-customer-success-manager

Headquarters: Remote, US

An overview of this role

As Area Vice President, you'll lead GitLab's Financial Services sales organization and shape how we win new customers, expand existing relationships, and deliver predictable growth. You'll build and develop a team of Regional Sales Directors who lead Enterprise and Commercial Account Executives, helping financial services customers improve how they build, secure, and deliver software with GitLab's DevSecOps platform.

Reporting to the Vice President of Sales, AMER, you'll set the strategy for the area while staying close to customers, leaders, and day-to-day execution. This is an opportunity to build a high-performing sales organization, strengthen key customer and partner relationships, and work across GitLab to create lasting customer value.

What you'll do

• Establish and deliver a strategy to win new customers, expand existing accounts with purpose, and create a shared vision for long-term growth.
• Drive customer success and predictable year-over-year annual recurring revenue growth for GitLab.
• Recruit, develop, and retain a diverse and effective sales organization of Regional Sales Directors and Strategic Account Executives.
• Build and maintain key customer relationships, and develop strategies that expand GitLab's customer base in Financial Services.
• Provide detailed and accurate sales forecasts, manage the overall sales process, and set clear metrics for sales funnel management.
• Lead at both the strategic and operational levels, translating priorities into consistent execution.
• Partner with Marketing, Channel, Alliances, Product, Engineering, and other teams to support customer outcomes and growth.

What you'll bring

• Progressive second-line leadership experience leading teams in strategic sales.
• Repeatable success recruiting, hiring, developing, and retaining leaders and individual contributors in a high-performing enterprise sales organization.
• Deep experience selling into accounts in core Financial Services markets.
• Consistent overachievement against an annual quota. 
• Progressive experience in software sales, preferably with development tools or open source software.
• A proven record of working closely with channel partners and cross-functional peers to support growth.
• High integrity, initiative, sound judgment, and the ability to communicate and present clearly to a range of audiences.
• The ability to adapt, work independently, collaborate effectively, manage an ambitious workload, and learn and use GitLab.
• A bachelor's degree and the ability to travel as needed in line with GitLab's travel policy.

About the team

The Financial Services Sales team helps customers use GitLab to improve how they build, secure, and deliver software. You'll lead through Regional Sales Directors and Strategic Account Executives, working across GitLab to build lasting customer relationships, support customer success, and deliver predictable growth.

To apply: https://weworkremotely.com/remote-jobs/gitlab-area-vice-president-financial-services

Headquarters: EMEA Remote

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Kasia Santana, Manager of Customer Success at Customer.io, and I'm looking for a Customer Success Manager to join our Mid-Market, EMEA team.

You'll own the success of a dedicated portfolio of roughly 50-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.

We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.

What we value

• Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution.
• Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.
• Ownership of commercial outcomes: You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.
• Comfort in ambiguity: You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.
• AI-forward thinking: You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.

What you'll do

• Manage a dedicated portfolio of ~50-60 Mid-Market customers as their strategic partner across the full customer lifecycle
• Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes
• Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans
• Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations
• Monitor customer health, spot adoption trends, and address risks before they impact success
• Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
• Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout
• Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience
• Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like
• Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives

What we're looking for

• 2+ years as a Customer Success Manager for technical products, in a SaaS environment
• Experience communicating with software developers in a technical capacity
• Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice
• Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)
• Located in the United Kingdom or Ireland
• Bonus: experience designing lifecycle messages

Compensation & Benefits

We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• 45-minute Homework Review Call + feedback with potential team members

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

To apply: https://weworkremotely.com/remote-jobs/customer-io-customer-success-manager-emea

Headquarters: Remote
URL: https://retr.app/

Why this role matters now

A loan officer's business runs on relationships. Ours runs on making sure RETR never gets in the way of theirs.

When something breaks for a customer, a real deal is on the line, and what they need is a person who understands both the product and their business. That person is you.

Most support jobs are a treadmill: you answer the question, the question comes back, you answer it again. Here the work compounds. A good answer becomes an article, the article teaches our AI, and the question stops coming. We measure which articles resolve and which fail, so you can watch the queue shrink because of something you wrote.

What you'll do

•     Be the first human a customer talks to, across email, chat, and phone, for individual and enterprise accounts alike

•     Answer the hard half. Our AI handles the routine questions; what reaches you is the ambiguous, the technical, and the high-stakes

•     Write and improve the knowledge base articles that make the AI better and the queue smaller. We measure which articles resolve and which fail, and we fix the ones that fail

•     Build real fluency in mortgage and real estate workflows, deep enough to explain our product in the customer's language rather than ours

•     Take actions that carry weight: refunds, cancellations, and billing corrections in Stripe

•     Surface product friction to Engineering with enough evidence that it gets fixed, then tell the customer when it ships

•     Hand inbound leads to Sales cleanly. Support does not sell, but Support is often the first to touch a future enterprise deal

The first 90 days

Two things in this job reach customers at scale without a human in between: the knowledge base, which feeds our AI, and our enterprise accounts. A knowledge base article that is 80 percent right makes the AI wrong for everyone who asks. So neither one is handed to you on a calendar date. Both are handed over when you have earned them.

Days 1 to 14. Product and customer mastery. Learn what every search does and why a customer would use it. Read every knowledge source we have. Study the queue, open and closed. Start answering emails and chats.

Days 15 to 30. Triage with ease. Route what you cannot answer to the right place. Start taking phone calls, which demand faster answers than anything written.

Day 30. You can run the inbox alone, handle refunds and cancellations, and walk a customer through troubleshooting without help. You will run a mock demo of the platform with your manager playing the customer.

Day 60. You start owning knowledge base articles. If a customer asks something twice, you write it.

Day 90. Full coverage, including enterprise, to the white-glove standard those customers expect. The test that matters: your manager can be offline for a week and nothing breaks.

We would rather ramp you properly than throw you at enterprise in week three and apologize to a customer for it.

The team

Two people. You report to our Customer Support Manager. She reports to our COO. That is the org.

You will also work directly with Engineering on bugs and escalations, with Customer Enablement on onboarding, and with Sales on inbound leads. We are twelve people. Everyone reaches across.

The stack

•     Support. HubSpot for tickets, SLAs, and reporting. Aircall for phone. Stripe for billing.

•     AI. An AI agent handling first-line resolution, tuned against a knowledge base you will help own.

•     Product. The RETR platform: search, lists, exports, alerts, and enterprise account management.

What we're looking for

•     1 to 3 years in a customer-facing role, ideally at a B2B SaaS company

•     Genuine patience and real critical thinking. Most of what reaches you will not have an obvious answer

•     You explain the why behind an issue rather than just the fix, because that is what builds trust

•     Sharp attention to detail in how you document requests, troubleshooting steps, and interactions, plus the instinct to see a problem before it lands

•     You would rather fix the root cause than close the ticket

•     Comfort with support tooling and a willingness to learn new systems quickly

•     Curiosity about AI as a tool you shape, not a threat you resent. A meaningful part of this job is making the machine better

Bonus. Familiarity with the mortgage or real estate industry, or another regulated and technical field.

How we operate

Three philosophies we run by:

•     Give more than you get.

•     Lead with value.

•     Do the right thing.

Five values behind them: Honesty. Integrity. Fairness. Accountability. Excellence.

You'll love this job if you already operate this way. If you don't, we're not the right fit for you.

“Give more than you get” is the one that shows up most in this job. It is the difference between answering the question a customer asked and answering the question they were actually trying to solve. We may not always be able to go the extra mile, but we can always go the extra inch.

What we offer

•     $52,000 to $58,000 base salary. National band, no geo-adjustment

•     Fully remote, US-based

•     Medical Insurance

•     Dental, vision, life, short-term and long-term disability employer-provided

•     401(k) with match: 100% of your first 1% plus 50% of your next 5%

•     15 days PTO plus 13 paid holidays, including Christmas Eve and the day after Thanksgiving

•     $100 weekly meal stipend, $100 monthly wellness stipend

•     Full home office setup: laptop, monitors, camera, peripherals provided

What we don't offer

•     Big-tech RSUs. We're bootstrapped. No stock grants.

•     Bureaucracy. We're small and we like it that way.

•     A ticket queue you disappear into. What you learn from customers reaches the people who build the product, in the same week.

•     A script to hide behind. Our customers are people building businesses, not numbers in a queue, and we answer them that way.

How to apply

Send a resume and a short note to jobs@retr.app answering one question: tell us about a question you got asked so many times that you did something about it. What did you change, and did it work?

We read every application. If there's a fit, we'll set up a conversation.

We're an equal opportunity employer. We welcome candidates of all backgrounds, experiences, abilities, and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More at retr.app.

To apply: https://weworkremotely.com/remote-jobs/retr-customer-support-specialist

Headquarters: Miami, FL, USA
URL: https://joby.io/

About Joby

Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.

The role

We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.

What you will do

• Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
• Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
• Host onboarding and support calls over Zoom to get new customers set up for success
• Turn common questions into help-center articles and saved replies
• Pass customer feedback to the team so the product keeps getting better

What we are looking for

• 2+ years in customer support or customer success at a SaaS company
• Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
• Excellent spoken and written English, confident presenting to business owners
• Self-managed, reliable and empathetic - you will often be the first person our customers talk to
• Bonus: experience with CRMs or with home-service / field-service businesses

What we offer

• Full-time remote position, open worldwide
• $25,000 - $48,999 per year, depending on experience and location
• Product training and a clear playbook for demos and support
• A small, fast-moving team where your feedback directly shapes the product

How to apply

Email info@joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.

To apply: https://weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist

Headquarters: Remote - USA

About the Role

Abnormal AI is looking for a Customer Analytics Manager to join our CS Operations team. This role owns the data models and analytics that let us understand, score, and grow our customer base — from health scoring and product usage/adoption to expansion opportunity sizing. You'll partner closely with Customer Success, Sales, and Product leadership to turn raw usage and configuration data into models and insights that drive proactive, revenue-relevant action. The ideal candidate is equally comfortable in the technical weeds of a data model and in a room with executives, translating complex analysis into a clear, actionable narrative.

What you will do

• Build and maintain the customer health scoring model, ensuring it reflects risk, engagement, and satisfaction signals across the customer lifecycle.
• Develop and own data models for product usage and adoption, giving CS, Support, and leadership clear visibility into how customers engage with the platform.
• Conduct ad-hoc, deep-dive data analysis for CS leadership, Sales, and Product, translating findings into clear, actionable recommendations.
• Build and maintain product configuration metrics that surface how customers have deployed the platform relative to best practice.
• Identify and model upsell, cross-sell, and expansion addressable market opportunities within the existing customer base.
• Partner cross-functionally with CS Operations, Sales, Product, and Data teams to keep analytics infrastructure and definitions consistent and trusted.
• Present insights and recommendations to CS leadership in a clear, decision-ready format.

Must Haves

• 5+ years of experience in analytics, data science, or business intelligence, ideally supporting a Customer Success or Revenue org at a SaaS company.
• Advanced SQL skills and hands-on experience building data models in a modern data warehouse (e.g., Snowflake, Databricks, BigQuery).
• Proficiency with BI/visualization tools such as Sigma, Tableau, or Looker.
• Proven experience building and maintaining customer health score models that drive proactive action across CS teams.
• Experience building product usage/adoption or product configuration metrics from raw product telemetry or usage data.
• Track record of identifying and sizing upsell, cross-sell, or expansion opportunities within an existing customer base.

Nice to Have

• Experience with Customer Success tools such as Gainsight, Gong, or Pendo.
• Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) to automate analysis.
• BS/BA degree in a quantitative field (Statistics, Economics, Computer Science, or related).

#LI-ME1

To apply: https://weworkremotely.com/remote-jobs/abnormal-customer-analytics-manager

Headquarters: Remote, Netherlands

Joining Collibra's Professional Services Team

Collibra helps organizations take command of data and AI. Our Professional Services team plays a critical role in helping customers realize value faster, accelerate adoption, and build the foundation for long-term success.

As a Professional Services Sales Executive, you will be responsible for growing Collibra's Professional Services business across new and existing customers. You will partner closely with Account Executives and territory sales leadership, Solution Architects, Customer Success, and Services Delivery teams to position and sell services that help customers achieve their business objectives.

You will own a Professional Services bookings target tied to aligned regions and serve as a trusted advisor, helping customers understand how strategic services engagements can accelerate outcomes and maximize the value of their investment in Collibra.

This is a remote role based in Amsterdam.

Professional Services Sales Executives at Collibra are responsible for

Driving Professional Services revenue growth

• Own and achieve a Professional Services booking quota across new and existing customers
• Build and maintain a healthy pipeline of services opportunities
• Accurately forecast bookings and associated revenue against established targets
• Drive services attachment on new software opportunities and expansion within existing accounts

Partnering on strategic customer opportunities

• Work closely with Account Executives throughout the sales cycle to position services as a critical component of customer success
• Engage with customer stakeholders to understand business objectives, challenges, and desired outcomes
• Articulate the value of advisory, implementation, enablement, and optimization services
• Present and defend services recommendations with executive and business stakeholders

Developing services solutions

• Partner with Solution Architects and Delivery leaders to scope services engagements
• Create statements of work, commercial proposals, and engagement plans
• Align proposed services to customer goals, business priorities, and expected outcomes
• Ensure proposed engagements are both commercially sound and deliverable

Growing existing customer relationships

• Identify opportunities to expand Professional Services within existing accounts
• Develop trusted relationships with customer stakeholders across business and technical teams
• Drive adoption-focused engagements that increase customer value realization
• Collaborate with Customer Success to identify and pursue strategic services opportunities

Collaborating across the business

• Partner closely with Professional Services, Sales, Customer Success, Product, and Support teams
• Share customer feedback and market insights to help shape services offerings and go-to-market strategies
• Contribute to the continued growth and evolution of Collibra's Professional Services business

You have

• 7+ years of experience in enterprise software, consulting, Professional Services sales, or solution sales
• A track record of meeting or exceeding quota in a customer-facing sales role
• Experience selling Professional Services engagements to enterprise organizations
• Experience partnering with software Account Executives (and Sales Leadership) throughout complex sales cycles
• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
• Experience scoping, pricing, negotiating, and closing Statements of Work
• Strong executive presence and the ability to engage business and technical stakeholders
• Experience navigating complex enterprise buying processes
• Bachelor's degree or equivalent practical experience

You are

• Customer-focused and commercially minded
• Skilled at building relationships and influencing decision-makers
• Comfortable operating in a fast-paced, high-growth environment
• A strong communicator who can translate business challenges into services solutions
• Collaborative and highly effective in cross-functional environments
• Self-motivated, organized, and accountable for results
• Fluent in English and French/Dutch

Measures of success

Within your third month, you will

• Build relationships across Sales, Professional Services, Customer Success, and Solution Architecture teams
• Develop a strong understanding of Collibra's platform, services portfolio, and customer value proposition
• Learn Collibra's sales process and services engagement model

Within your third month, you will

• Independently support active customer opportunities
• Build a qualified services pipeline within your assigned territory
• Consistently position services alongside software opportunities

Within your sixth month, you will

• Achieve or exceed services pipeline and bookings targets
• Be recognized by account teams as a trusted services sales partner
• Drive measurable growth in Professional Services revenue and services attachment rates
• Help customers accelerate adoption and realize value from their investment in Collibra

To apply: https://weworkremotely.com/remote-jobs/collibra-professional-services-sales-executive

Headquarters: United States (Remote)

This is a remote position that must be based in PST or MST.

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations).

You will do this by supporting our customers from onboarding to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the Tines product, helping foster champions within the customer who will identify automation opportunities across their organization. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.

What you will be doing:

• Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
• Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
• Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
• Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
• Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
• Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
• Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
• Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

What you bring with you:

• 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
• Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
• Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
• Knowledge of API's + how they function 

Target Annual Earnings (salary + commission): $125K OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-SW1

To apply: https://weworkremotely.com/remote-jobs/tines-customer-success-manager-ii-west

Headquarters: EMEA Remote

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

• Commercial ownership — you treat your book of business like it's yours, because it is
• Forecasting discipline and data-driven decision-making, not gut feel
• Multi-threaded relationships — you build trust across the org, not just with one champion
• Expansion through value, not feature gates or mechanical levers
• Close partnership with Customer Success — you see CS as a collaborator, not a handoff

What you'll do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator — clear and persuasive with both technical and non-technical stakeholders
• Based in the UK or Ireland

Compensation & Benefits

We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take-Home Assignment
4. 1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

To apply: https://weworkremotely.com/remote-jobs/customer-io-account-manager-emea

Headquarters: -REMOTE, USA-

Smartsheet is looking for a Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a member of the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

This role is part of the Worldwide Field Operations Commercial Solutions Engineering team and can be based remotely from anywhere in the US where Smartsheet is a registered employer.

You Will: 

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
• Grow and maintain knowledge for all Smartsheet products, services, and competitors
• Participate in cross-functional and department-wide projects that support strategic initiatives
• Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
• Periodically travel to customer sites as a technical subject matter expert

You Have: 

• At least 1-3 years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry 
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Experience leveraging & positioning AI during sales cycles
• Proven track record selling into multiple lines of business
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
• Knowledge of project management methodologies and their practical business applications

To apply: https://weworkremotely.com/remote-jobs/smartsheet-commercial-solutions-engineer

Headquarters: State of Pennsylvania, United States of America
URL: http://medtronic.com

To apply: https://weworkremotely.com/remote-jobs/medtronic-clinical-specialist-cardiac-rhythm-management-crm-pa-de-nj