As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues. 

 

Key Accountabilities: 

• Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products. 

• Address customer issues and questions promptly and with a positive attitude. 

• Conduct technical product research for customers and respond via phone, email and our internal client support system. 

• Provide accurate information about the products and services. 

• Accurately document and update customer records based on interactions. 

• Develop and maintain a knowledge base of the evolving products and services. 

• Meet targets set for response time, resolution time, and customer satisfaction. 

 

Desired Skills and Experience: 

• College degree and/or technical support and technical troubleshooting experience. 

• 1+ years previous experience in customer service, IT, or other related fields. 

• EMR/EHR experience is highly preferred. 

• Knowledge of healthcare compliance and HIPAA. 

• Familiarity with the field of ABA is a plus. 

• RBT or BCBA certification is not required, but also a plus. 

• Strong empathy for customers 

• Ability to build rapport with clients 

• Proficiency with technical products and ability to diagnose complex problems 

• Ability to prioritize and multitask 

• Positive and professional demeanor 

• Ability to provide technical consultation and make best practice recommendations. 

• Highly organized with superb attention to detail 

• Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet 

• Ability to communicate clearly and concisely, verbally and in writing 

• Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives 

• Be comfortable working in a distributed, semi-virtual environment 

• Be able to take minimal direction from others and provide maximal output for yourself (and others) 

 

#LI-Hybrid

Headquarters: Remote (USA)

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience working with enterprise software customers or in a DevOps environment.
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
• Proven history of achieving revenue and retention goals through consultative account management.
• Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-dc

Headquarters: New York, NY; United States (Remote)

Director, Sales Compensation

Department: Revenue Operations

FLSA: Status: Exempt

Location: New York, NY, Remote West Coast

Overview

At our rapidly growing company, we are seeking an exceptional Director of Sales Compensation to lead the design, implementation, and stewardship of our complex commission plans. This strategic role is pivotal in ensuring our compensation programs align with our overall business objectives, empower and motivate our sales teams, and accurately reflect the unique challenges and opportunities of our consumption-based business model.

The ideal candidate is a seasoned compensation professional who thrives on corporate strategy but possesses an unyielding "roll-up-your-sleeves" attitude toward administrative accuracy. You must be deeply committed to the integrity of the data, showing a willingness to inspect every statement in detail while maintaining the agility to pivot tools and processes at a moment's notice.

Key Responsibilities

• Strategic Planning & GTM Alignment:
• Design, implement, and administer comprehensive sales commission plans for over 100 employees across Sales, Customer Success, Sales Engineering and other departments.
• Partner closely with the SVP of Revenue Operations, Sales Leaders, and Finance to model, forecast, and align compensation strategies with our overarching GTM objectives.
• Assess the operational feasibility of proposed plans, ensuring that what is designed strategically can be accurately administered at scale.
• Team Leadership:
• Directly manage, develop, and mentor a high-performing team of two compensation professionals, overseeing their daily workflows, monthly deliverables, and professional growth.

Process Automation & AI Innovation:

• Leverage compensation tools and technology to streamline processes, automate commission calculations, and improve overall operational efficiency.
• Actively identify opportunities to utilize Artificial Intelligence (AI) to automate manual workflows, reconcile complex datasets, and accelerate the validation of commission outputs.

Standardized Reporting & Analytics:

• Design, build, and standardize rigorous monthly and quarterly reporting packages tailored for Finance and Sales Leadership to track commission spend, budget variances, and plan effectiveness.
• Gather and analyze sales data, performance metrics, and revenue trends to deliver data-driven insights and actionable recommendations for future plan modifications.
• Meticulous Administration & Audit:
• Oversee the monthly commission cycle with an elite standard of accuracy, including a commitment to personally review every single employee's statement in detail each month.
• Master our primary commission tool (CaptivateIQ), while maintaining the architectural readiness and willingness to transition the entire process at a moment's notice.
• Ensure all plans remain competitive, equitable, and compliant with relevant financial standards and regulations.
• Cross-Functional Collaboration & Communication:
• Act as a trusted advisor to sellers and sales leadership, creating clear, concise documentation and conducting regular feedback loops (surveys, town halls) to maintain high motivation and transparency.
• Partner with Finance to establish bulletproof auditing, reconciliation, and expense forecasting workflows.

Qualifications

• Experience: 10+ years of dedicated experience in sales compensation design and administration, with a proven track record navigating the complexities of a consumption-based business model.
• People Management: 3+ years of experience directly managing, mentoring, and evaluating direct reports within a revenue operations or corporate compensation environment.
• Strategic & Operational Hybrid Mindset: Proven ability to advise senior leadership on GTM strategy, paired with an explicit passion for commissions administration and getting the fine details right.
• Tools & Technical Agility:
• Advanced proficiency with commission automation platforms (specifically CaptivateIQ, though experience with Varicent or Xactly is welcome).
• Practical exposure to utilizing AI tools or advanced automation scripts to streamline manual data reconciliation. (Claude, Gemini)
• Expert-level Google Sheets / Excel capabilities are mandatory, alongside an operational willingness to manage massive commission infrastructure manually if required.
• Familiarity with the broader tech stack: Salesforce, Adaptive, Intaact.
• Education & Certifications: Bachelor's degree in Finance, Business Administration, or a related field; MBA or Certified Compensation Professional (CCP) designation preferred.
• Core Skills: Exceptional analytical problem-solving skills, rigorous attention to detail, and top-tier communication skills required to manage cross-functional stakeholders smoothly.

The anticipated salary pay range for Metro 2 areas for this role is $200,000-$215,000 plus company bonus.
The anticipated salary pay range for Metro 3 areas for this role is  $190,000-$210,000 plus sales incentive plan. Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data.

To apply: https://weworkremotely.com/remote-jobs/prove-director-sales-compensation

Headquarters: Oregon USA
URL: https://porkbun.com

Live Technical Support Representative — Full-Time —  $40,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)

It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!

Porkbun is a fully remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.

From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions directly to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech-savvy individuals such as developers. At the same time, bargain-hunters are thrilled to learn that we offer incredible support despite our industry-low prices.

We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews, you’ll see that’s not just our own bias talking. But even the easiest-to-use interface can’t solve every customer problem.

Typical issues:

• “How do I connect my domain to Shopify?”

• “How do I transfer my domain to Porkbun?”

• “My website isn’t working.”

• “How do I purchase WordPress hosting?”

• “Why didn’t my payment go through?”

• “How do I connect my hosted email to Outlook?”

• “Why is your company named Porkbun?”

Experience –  professional or personal – with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support.  We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued. 

Important skills:

• You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours )

• You can write emails with a professional tone

• You love the feeling of making a customer happy

• You’re an excellent problem solver

• You have at least two years of tech support experience, either at an internal help desk or customer-facing position

• Experience with domains, DNS, or hosting

• You have a steady Internet connection and a quiet room to work out of

• You work efficiently in a remote work environment

• You are perfectly fine with horrible hilarious puns

Compensation: Starting pay: $40,000 / year + benefits. Applicants with multiple years of professional experience in a domain registrar or hosting company may be eligible for a higher starting salary.

This position offers full medical, dental, and vision benefits (single), starting after 90 days; optional Spouse or Family medical receives a 50% employer contribution. A simple IRA plan with a matching 3% company contribution is available after the first year.

How to apply: If the above describes you, please follow the instructions below EXACTLY and respond accurately -- failure to do so means we will filter out your application.

• Attach your resume and cover letter to an email as two separate .pdf documents

• Address your email with the subject line “Technical Support Representative”

• Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry, but you are not eligible for the role:

• Are you based in the USA and eligible for employment (Yes/No)?

• Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting (Yes/No)?

• Are you available and interested in working both Saturday and Sunday(Yes/No)?

• Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses

• Send that email with attachments to careers+support@porkbun.com

We are leaning into our growth and hiring for shifts that will bolster our live support coverage for US time zones. Answering phones and chats will be the primary priority of this role.

We are hiring for the following standard shifts (all times Pacific):  

We are hiring for the following shift. Available Shifts:

• Saturday - Wednesday 9 AM - 5 PM Pacific Time, and
• Thursday - Monday, 9 AM - 5 PM Pacific Time

We believe that to do your job well, you need to take paid breaks – all 8-hour shifts include a total of one hour of paid breaks.

Our hiring process: We run a three-round interview process. Your interview process is run by the role’s direct manager, and culminates in an interview with our CEO. Before round 1 you'll need two professional references, including at least one direct manager. We don't contact them until after round 3, but having them ready is required to move forward. After round 3, as we check your references we invite you to check ours: you can choose to interview any other current Porkbun employee.

To apply: https://weworkremotely.com/remote-jobs/porkbun-live-technical-support-representative-full-time-40-000-year-benefits-sat-sun-required-location-remote

Headquarters: Remote - US

To apply: https://weworkremotely.com/remote-jobs/glean-ai-success-manager-east

Headquarters: Remote - US

To apply: https://weworkremotely.com/remote-jobs/glean-ai-success-manager-central

Headquarters: Cairo, Egypt
URL: http://rsa.com

Principal Responsibilities:

• Develop and maintain custom Salesforce solutions using Apex, Lightning Web Components, and Flows
• Configure, customize, and support Salesforce Sales Cloud, CPQ, Experience Cloud, and other platform capabilities.
• Support the administration, configuration, and ongoing enhancement of HubSpot, including integrations, workflows, forms, and marketing automation.
• Work with business and technical teams to understand requirements and implement effective solutions within the Salesforce platform
• Participate in code reviews and contribute to the enforcement of Salesforce development best practices
• Support ongoing Salesforce administration tasks including configuration, user management, data quality, and reporting
• Troubleshoot production issues, identify root causes, and implement sustainable solutions across the CRM ecosystem.
• Collaborate effectively with other developers, administrators, and business stakeholders in an Agile environment
• Contribute to CRM modernization initiatives by leveraging automation, AI capabilities, and emerging Salesforce and HubSpot features.
• Create and maintain technical documentation, solution designs, and support documentation.
• Stay current with Salesforce and HubSpot platform releases, new capabilities, and industry best practices.

Skills:

• Experience developing and supporting Salesforce Experience Cloud, Service Cloud, Sales Cloud, or other Salesforce Cloud applications, including setup, theming, and user access controls
• Experience integrating Salesforce with enterprise applications using REST APIs, SOAP APIs, middleware, or integration platforms.
• Working knowledge of HubSpot administration, APIs, workflows, or marketing automation, or the ability to quickly learn and support HubSpot.
• Solid understanding of Salesforce administrative features such as profiles, roles, flows, validation rules, and page layouts
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills; able to collaborate across functions
• Experience working in an Agile or Scrum environment
• Self-motivated with the ability to manage multiple priorities in a remote work setting

Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
• 5+ years of hands-on Salesforce development experience with strong proficiency in Apex and Lightning Web Components

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

To apply: https://weworkremotely.com/remote-jobs/rsa-career-senior-crm-developer-salesforce-and-hubspot

Headquarters: South Civil Lines, Jabalpur Madhya Pradesh, Jabalpur, 482001 India
URL: http://techcream.in

To apply: https://weworkremotely.com/remote-jobs/gohighlevel-crm-sales-appointment-setter-remote

Headquarters: Anguilla
URL: http://sparixglobal.com

Job Title - MSD 365 Customer Relationship Management (CRM) Lead
Experience Required - 10+ Years
Timezone - EST (Approx 6:30 PM IST to start, 8 hours a day)
Work Mode: Remote

Description of Duties

• Study and understand the PTC's current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the PTC's other technologies, ensuring they meet PTC's needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
• Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
• Architect, and Develop Microsoft CE customizations and configurations to meet PTC's functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.
• 5 years as a Microsoft certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.
• Strong understanding of Human Centered Design Approach for product development
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.
• Proficient in the Microsoft ADO Testing Module.
• Equivalent combination of education and/or experience may be accepted.

Required Skillset

• The ideal candidate will be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
• Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience.
• Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing, including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.

Desired Skillset

• Additional beneficial skills include:
  • Enterprise Business Solutions, specifically SAP projects.
  • ITIL / ITSM practices and methodologies.

Certifications / Education

• Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for the award category of Business Applications and the technology area of Customer Experience, and/or Power Apps, and/or Copilot Studio.
• 5+ years as a Microsoft-certified solution architect for business applications.
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
• Microsoft Dynamics-related certifications.
• Equivalent combination of education and/or experience may be accepted.

While sharing the profile of your resource, share the updated LinkedIn ID's of candidates aligned with the CV and the skill matrix table mentioned below, too

Technology / Skill Area

Candidate Experience (Years)

Self Rating (Out of 10)

1

Overall Years of Experience

2

Relevant Experience

3

Microsoft Dynamics 365 CE / Microsoft CE

/10

4

D365 CE Application Development / Architecture

/10

5

Microsoft Power Platform

/10

6

FastTrack Solution Architect – Business Applications

/10

7

.NET Development

/10

8

JavaScript

/10

9

Python

/10

10

React

/10

11

SSIS

/10

12

SSRS / Reporting Services

/10

13

Azure AI Services / Machine Learning

/10

14

Copilot / AI-driven Chatbots / Virtual Assistants

/10

15

Dynamics 365 Contact Centre

/10

16

Data Migration to Microsoft CRM

/10

17

ERP Integration / SAP ERP

/10

To apply: https://weworkremotely.com/remote-jobs/sparix-global-msd-365-customer-relationship-management-crm-lead

Headquarters: Bulgaria
URL: http://b2spin.com

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

The Role

We run the creative function for retention at a multi-brand iGaming company. That means high-volume, high-frequency output — emails, push notifications, in-app messages, onsite banners — produced for segmented player audiences across multiple brands, all at the same time. This is a marketing creative leadership role, not a product or UX design role. You will lead a team of Digital Designers producing retention marketing assets across four brands and multiple CRM channels — not app or product interfaces.

The Design Team Lead owns the quality and consistency of that output. Not by reviewing everything personally, but by building the systems, standards, and team capability that make good work the default. This is as much an ops-and-systems role as it is a creative leadership role. If you're energized by turning "we eyeball it every time" into "we have a standard for that," this is the job.

What You Will Own

Brand systems that actually get used

Our brands are fragmented today. You'll build the documented visual systems — templates, component libraries, per-brand rules, practical "do this, not that" guidance — that designers reach for rather than work around. When the system is good, consistency stops being something we police and becomes the default.

Repeatable production at scale

Multiple designers producing work across four brands and CRM channels need modular templates, clear briefing standards, and clean versioning. You'll build and maintain those foundations. Just as importantly, you'll convert the feedback you keep repeating into checklists and onboarding material — so nobody gives the same note twice.

AI that produces on-brand results, not surprises

We already use AI heavily; the results aren't predictable enough. You'll put structure around it: per-brand prompt libraries, locked reference styles, clear review checkpoints, and training on how to take a raw AI output and finish it to a genuinely on-brand standard.

Quality that can be measured

You'll define what "on-brand and high quality" means for each brand, track simple signals like first-pass approval rate and rework volume, and catch delivery or quality risks before they hit send dates. You'll also keep improving how the team works — processes, tools, handovers — without waiting to be asked.

A team that feels clear and supported

Regular 1:1s, honest consistent feedback, and being the person designers come to when they're stuck. You'll monitor workload alongside the Traffic Manager, contribute to hiring, and make sure new designers land well and ramp fast.

What Success Looks Like

• Our brands feel like systems, and the work looks consistent wherever it shows up.

• Designers work to shared standards, so the same feedback isn't going round in circles.

• Work ships with reliable quality and far less rework.

• AI is a dependable part of how we create, not a gamble.

• The team feels supported, knows what good looks like, and trusts their own judgement.

What We’re Looking For

• A direct, easy communicator who does well in a fast-moving, remote team.

• 5+ years of professional digital design experience, with a strong portfolio of digital work.

• A track record of building systems, such as templates, brand guidelines, component libraries, or repeatable processes, not just strong one-off work.

• Experience mentoring or supporting other designers; leadership is a big plus, not a must.

• A sharp eye for detail and the ability to give feedback that is clear, kind, and useful.

• Hands-on experience taming AI creative tools, or a strong point of view on how you would.

Why you will love it

You'll thrive in our high-pace, high-growth environment where your curiosity directly shapes million-dollar decisions. Every insight you uncover translates into real business impact, while you build and lead a team that thinks strategically about the brands they own. You'll have the freedom to innovate your approach to analysis while working at the cutting edge of gaming analytics and machine learning.

Equal Opportunities Statement
We hire based on skills, drive, and ideas — nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking.
Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.

To apply: https://weworkremotely.com/remote-jobs/b2spin-digital-design-team-lead-retention-crm

Headquarters: Armenia
URL: http://cxmdirect.com

Description

CRM Marketing Manager

Reporting to: CMO
Location: Fully Remote
Markets: 12

About the Role

We are looking for a CRM Marketing Manager to own CXM’s customer lifecycle marketing across 12 markets. You will use customer data, segmentation, automation, and personalised communications to improve activation, first-time deposits, retention, reactivation, and customer lifetime value.

This is a hands-on role for someone who can build CRM journeys from the ground up, manage campaigns across multiple markets, and use performance data to continuously improve results.

Key Objectives

• Build and launch at least 3 automated lifecycle journeys covering welcome/activation, retention, and reactivation within the first 6 months.
• Improve the current 9% lead-to-FTD conversion rate through targeted CRM activation campaigns.
• Support reducing churn to below 10% through structured retention and reactivation programmes.
• Build and maintain localised CRM journeys across all 12 markets.
• Maintain 99%+ deliverability and ensure all CRM activity meets applicable compliance requirements.

Key Responsibilities

Lifecycle & CRM Strategy

• Own customer journeys across onboarding, activation, conversion, retention, loyalty, VIP, churn prevention, and win-back.
• Define triggers, audiences, journey logic, exclusions, frequency caps, and exit criteria.
• Coordinate email and push communications to create a consistent customer experience.

Campaigns & Automation

• Build, launch, and optimise automated CRM campaigns using platforms such as Mailgun, Braze, Klaviyo, or equivalent.
• Create targeted campaigns based on customer behaviour, lifecycle stage, market, language, and product.
• Manage promotional campaigns, newsletters, VIP communications, retention campaigns, and partner communications.
• Develop and maintain reusable email templates and content blocks.

Segmentation & Personalisation

• Build and maintain customer segments, consent lists, exclusions, and communication rules.
• Configure personalised and dynamic content based on customer data.
• Work with Product, Analytics, and IT to define and validate data and event requirements.
• SQL knowledge is a strong advantage.

Localisation

• Manage CRM communications across multiple languages and markets.
• Coordinate translation, editing, and linguistic QA.
• Ensure correct currencies, dates, links, variables, legal messaging, tone, and RTL requirements.
• Maintain master journeys and localisation matrices across all markets.

Deliverability & Compliance

• Monitor deliverability, bounces, spam complaints, suppression lists, and domain/IP reputation.
• Maintain strong email hygiene and deliverability standards.
• Run detailed pre-launch QA covering audiences, links, variables, tracking, content, sender details, and scheduling.
• Ensure campaigns comply with consent, unsubscribe, data retention, and local regulatory requirements.

Analytics & Optimisation

• Analyse CRM performance by market, language, segment, and customer lifecycle stage.
• Measure conversion, retention, churn, revenue, and incremental uplift — not just opens and clicks.
• Run A/B and holdout tests across offers, messaging, timing, frequency, channels, and journey structure.
• Maintain a clear optimisation backlog and turn insights into measurable improvements.

Requirements

• Proven experience in CRM, lifecycle marketing, email marketing, or marketing automation.
• Hands-on experience building automated customer journeys.
• Strong understanding of segmentation, personalisation, triggers, and lifecycle strategy.
• Experience managing CRM across multiple markets and languages.
• Strong knowledge of email deliverability and campaign QA.
• Experience with Mailgun, Braze, Klaviyo, or similar CRM platforms.
• Strong analytical and data-driven mindset.
• Comfortable working with technical and data teams.
• Excellent attention to detail and ability to manage multiple campaigns simultaneously.
• Experience in FX, fintech, trading, igaming, or another regulated B2C environment is highly desirable.
• Able to work independently in a fully remote environment.

Ideal Candidate Background

The strongest candidates are likely to be currently working as a:

• CRM Manager / Lifecycle Marketing Manager
• Email Marketing Manager
• Marketing Automation Specialist
• Retention Marketing Manager
• CRM-focused Digital Marketing Manager

Experience with high-volume B2C customer journeys, FTD/conversion funnels, retention, reactivation, and regulated markets will be particularly valuable.

Benefits

What We Offer

• Fully remote working with minimal meeting overhead.
• Ownership of CRM across 12 international markets.
• Genuine opportunity to build and improve the customer lifecycle function.
• An established business with the resources and budget to execute ambitious CRM initiatives.
• Freedom to test, learn, and implement new ideas.
• Competitive, above-market compensation.
• KPI-linked bonus connected directly to CRM and business performance.

Recruitment Process

Stage 1: HR interview — experience, motivation, and fit.
Stage 2: CMO interview — CRM expertise, strategy, and relevant experience.
Stage 3: CEO interview, where required.

To apply: https://weworkremotely.com/remote-jobs/cxm-direct-crm-marketing-manager