Management and Finance Jobs

Headquarters: San Francisco Bay Area or Remote (U.S.)

Discord is where hundreds of millions of people come together around games, communities, and shared interests. Behind the scenes, our Stock Administration team makes sure every equity award — from a new hire's first grant to a multi-year vesting RSU release — is handled accurately, compliantly, and with care.

We're looking for an experienced Senior Stock Plan Administrator to join our team supporting the day-to-day administration of Discord's global equity programs, including equity grants, option exercises, RSU releases, and special projects. On any given day, you might be supporting the administration of equity grants, walking an employee through their vesting schedule, or partnering with our auditors to test a SOX control. You will partner with key stakeholders in our Finance, Payroll, Tax, Legal, and HR teams to answer employee inquiries, educate employees on equity programs, improve processes, implement controls, and provide reporting as needed. You will also work directly with external auditors and third-party vendors. This position will report directly to the Senior Manager, Stock Administration.

What you'll be doing:

• Manage the daily administration of Discord's global equity plans — from participant eligibility and enrollment through award processing, exercises, settlements, tax withholding, mobility reporting, expirations, cancellations, repurchases, and terminations.
• Process, validate, and reconcile equity transactions across equity administration platforms, payroll, and the general ledger, ensuring data integrity, accuracy, and timely resolution of discrepancies.
• Partner with Legal, HR, Payroll, Tax, and Finance to administer Discord's global equity programs and support ongoing processes that ensure accurate record-keeping, withholding, reporting, and reconciliation across all equity data.
• Maintain complete and reliable participant mobility data by tracking work locations and mobility history, and reconciling records across payroll and HRIS systems.
• Provide a high level of service to employees, management, and stakeholders on equity plan questions; design and deliver educational sessions and communications about Discord's equity programs.
• Manage the quarterly calendar of stock administration activities and prepare year-end tax information for IRC 6039 reporting.
• Ensure SOX compliance across all aspects of the equity plan — including documentation, testing, and audit support — and ensure all equity compensation is administered per plan terms and conditions.

What you should have:

• 5+ years in stock plan administration, with experience at both a private and public company.
• Experience with global equity plans and managing an equity administration system.
• A passion for equity and helping employees understand their equity compensation.
• Detail-oriented with a high degree of accuracy.

Bonus points:

• Certified Equity Professional (CEP) designation.
• Experience with Carta.

This position is US-based and can be remote but if you live in the Bay Area, you're welcome to work from our beautiful SF office.

To apply: https://weworkremotely.com/remote-jobs/discord-senior-stock-administrator

Headquarters: Remote

The Opportunity

Carrot is seeking a Sr. Manager, Data Engineering to lead our Business Intelligence data engineering function as it scales to meet, and anticipate, the needs of the organization and its clients. This is a senior player/coach role with a strong emphasis on strategic leadership, technical excellence, and organizational impact. You will lead and grow a high-impact team while remaining deeply hands-on in architecting and building Carrot's data infrastructure.

You will set technical vision, drive cross-functional data strategy, and ensure our data systems are reliable, scalable, secure, and aligned with business priorities. You will influence and execute on the long-term roadmap for Data Engineering within the Data Team, defining how we ingest, transform, govern, and expose data across the company, and partner closely with senior leaders across Product, Engineering, Operations, Analytics, and Go-To-Market functions.

Given the small-but-mighty nature of the team, this role requires someone who is comfortable operating at multiple altitudes: setting multi-year architectural direction, shaping team and org design, and still rolling up their sleeves to build production-grade pipelines when needed.

What You’ll Own

In this role, you will:

• Own the technical vision and roadmap for BI data engineering, aligning it with company strategy and analytics needs.
• Design, build, and review scalable ETL/ELT pipelines and workflow orchestration systems, contributing hands-on production code in Python and SQL.
• Architect and optimize data warehouse models that support advanced analytics, self-service BI, and operational reporting.
• Establish and enforce standards for reliability, observability, testing, and performance across all data systems.
• Drive improvements in data quality, lineage, and governance, including documentation and metadata practices.
• Partner with backend product engineering teams to co-design production database schemas and event models with analytics and reporting in mind.
• Lead, mentor, and develop a team of data engineers, fostering a culture of technical excellence, ownership, and collaboration.
• Own team-level planning and execution, including capacity planning, prioritization, and delivery across concurrent workstreams.
• Translate ambiguous business and analytics needs into a clear, prioritized engineering roadmap with measurable outcomes.
• Partner closely with Product, Engineering, Analytics, Security, and Legal to align on priorities, ensure compliance, and remove cross-functional blockers.
• Evaluate and influence build vs. buy decisions, vendor selection, and tool adoption across data platforms, ingestion, and transformation.

What Success Looks Like  

In your first 12–18 months, you will have:

• Elevated the maturity and consistency of data engineering practices across the BI function, with clear standards for reliability, testing, and observability.
• Built and retained a high-performing data engineering team recognized as a trusted partner to stakeholders across the business.
• Delivered a prioritized data engineering roadmap aligned with company strategy, with measurable progress on scalability and platform modernization.
• Strengthened the accuracy, recency, and security of enterprise data, meeting the requirements of regulated healthcare contexts.
• Enabled advanced analytics, self-service BI, and data products that drive meaningful business outcomes and influence Carrot's long-term data architecture strategy.

About You

You likely have:

• 8-10+ years of experience in data engineering or a closely related field, including 3-5+ years leading and managing data or software engineers.
• 5+ years of advanced SQL and 5+ years of Python development experience in production environments, including unit and integration testing.
• Strong, hands-on experience designing, building, and maintaining end-to-end ETL/ELT pipelines in production.
• Proficiency with cloud-based data platforms (e.g., Snowflake, AWS) and modern ingestion, transformation, and orchestration tools (e.g., Fivetran, dbt, Prefect, Airflow).
• Strong understanding of relational modeling and warehouse design principles, plus version control (Git preferred) and modern CI/CD practices.
• Demonstrated ability to define technical strategy and standards while remaining capable of direct technical execution.
• Excellent written and verbal communication skills, with strong knowledge of data governance, security best practices, and compliance protocols.

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Direct experience with Carrot's current tech stack: Snowflake, Fivetran, dbt, Prefect, and AWS.
• Experience with enterprise BI platforms and enabling self-service analytics.
• Experience integrating batch and event-streaming or real-time ingestion systems.
• Prior experience leading data engineering teams in a startup or high-growth environment, ideally including managing other leads or senior-level ICs.
• Healthcare industry experience, including familiarity with healthcare data standards (HL7, FHIR) and privacy regulations (HIPAA, GDPR).

Why This Role Matters

The reliability, scalability, and usability of Carrot's data systems directly power decision-making across the organization and for our clients. Data Engineering plays a foundational role in enabling the broader Business Intelligence function, and this role serves as the senior-most manager directly responsible for that capability.

The Business Intelligence team at Carrot is highly cross-functional and central to the company's long-term success. Led by our Vice President of Data and Business Intelligence, the team includes data engineers, data scientists, and business intelligence analysts. In this role, you will build and nurture a high-performing team, ensure the accuracy and security of enterprise data in a regulated healthcare context, and influence the long-term data architecture and platform strategy at Carrot.

Interview Process

We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team.

For this role, candidates can expect:

1. Recruiter Screen — 30 minutes
2. Hiring Manager Interview — 30–45 minutes
3. Cross-Functional Panel Interviews — 45 minutes
4. Executive Leadership Conversation — 30 minutes
5. Hiring Manager Wrap-Up — 15 minutes

Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role.

Why Candidates Join Carrot

Carrot offers the opportunity to do meaningful work in service of a deeply human mission.

Highlights include:

• A mission-driven company focused on expanding access to fertility and family-forming care globally.
• A high-growth environment where leaders are empowered to shape strategy and drive impact.
• Competitive compensation, equity, and comprehensive benefits.
• Flexible Time Off and a culture that actively encourages employees to recharge.
• Comprehensive parental leave and family-forming benefits.
• A collaborative, inclusive, and values-driven culture.
• The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide.

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $170,000-$210,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. 

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

A Note on AI

At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work.

For some roles, AI fluency is a core requirement—and we'll call that out clearly in the qualifications. For everyone else, we're looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves.

To apply: https://weworkremotely.com/remote-jobs/carrot-sr-manager-data-engineering

Headquarters: Remote-US

Reporting to the Senior Director, Corporate Tax, the Director, Corporate Tax will oversee the Company’s global tax provision (ASC740), tax accounting policies, tax receivable agreement and U.S. federal tax matters. This role will manage two direct reports. The best candidates will be eager to learn, try new things, and be passionate about working in a team environment that strives to be 1% better every day.

What You'll Do:

• Lead the monthly, quarterly, and annual global income tax provision in accordance with ASC 740. 
• Oversee general tax accounting processes and account reconciliations.
• Execute internal controls over Corporate Tax processes consistently, without exception, in accordance with SOX.
• Lead the preparation and review of federal tax returns and associated workpapers, including the U.S. federal R&D tax credit.
• Lead the calculation and maintenance of the Company’s tax receivable agreements.
• Lead domestic tax audits, and respond to tax-related correspondence and notices.
• Research technical tax issues and document the Company’s conclusions.
• Lead technology improvements and implementations related to direct tax.
• Implement process improvements and automation to enable operational efficiencies and create a streamlined close process for accurate reporting and compliance. Be willing to try new things, including leveraging internal AI solutions to improve team efficiency.
• Foster cross-functional agility and organizational resilience within the Corporate Tax team by championing continuous learning initiatives, mentoring team members, and supporting critical departmental priorities.
• Serve as a key strategic advisor to internal and external stakeholders, partnering closely with Finance, Legal, and Sales leadership to navigate complex tax implications, streamline commercial deal structures, and resolve critical customer tax inquiries.
• Collaborate well within the tax team and across the entire ZoomInfo organization.
• Seek out formal and informal training opportunities to improve your skills and tax knowledge.

What You Bring:

• 10+ years of tax experience in industry or public accounting; background in income tax compliance and tax accounting required;
• Undergraduate degree in Accounting or related field required; MST and/or active CPA license preferred;
• Evidence of time management, organizational, and prioritization skills required;
• Cheerful attitude that contributes to a positive work environment for all team members;
• Resilient, resourceful, and solutions-oriented;
• Excellent written and verbal communication skills;
• Strong people management skills
• Experience working with ONESOURCE Tax Provision and/or ONESOURCE Income Tax or similar tax software preferred but not required;
• A willingness to learn new software and pursue ways to continuously improve and simplify processes;
• Familiarity with SAP or other ERP systems a plus.

Preference towards candidates interested in working in a hybrid environment at our Vancouver, WA, or Waltham, MA, office locations, but candidates with a proven ability to work effectively in a fully-remote environment will be considered. At a minimum, all tax team members are required to travel to the Vancouver, WA office for a week at a time on a quarterly basis regardless of primary work location, or more often as needs of the business dictate.

#LI-JH1 #LI-Remote

To apply: https://weworkremotely.com/remote-jobs/zoominfo-technologies-llc-director-corporate-tax

Headquarters: New York, NY (Remote)

Our mission at Talkspace is to lower the barriers to mental healthcare. A critical piece to ensuring that everyone has access to therapy is partnering closely with the healthcare payer ecosystem to help our members get the care they need. Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Client Support Supervisor to join our Client Support team. This role would be responsible for leading and developing a team of client support representatives, ensuring their success from their first day at Talkspace through their entire journey. This includes assessing their work, providing feedback, and driving performance and quality to achieve outlined success metrics. We are looking for someone who has experience developing a team and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You'll Do

Supervisor responsibilities

• • Lead and develop a team of client support representatives from their first day at Talkspace through their last, ensuring the achievement of all outlined success metrics by frequently assessing their work and providing feedback aimed to maximize performance and quality.
  • Conduct 1:1 meetings and performance reviews with direct reports to help motivate them in their daily workload, while also driving team morale, and fostering career development.
  • Staff departmental specialty projects based on required skill set per focus area and volume needs; oversee the execution of duties + conduct periodic analysis of project effectiveness.
  • Report on your micro team’s production and quality performance on a weekly basis, noting trends and discussing required action plans for performance improvement.
  • Monitor departmental staffing levels through scheduling + gameplan mapping, suggest changes to help support daily operations, as needed.
  • Participate in the implementation of department performance metric targeting; work with key stakeholders to refine SLAs as business goals shift.
  • Design and execute corrective action plans for representatives not achieving outlined performance and quality metrics.
  • Participate in hiring of support representatives and assist new hires to ramp to production within outlined timeframes. 
  • Execute weekly payroll responsibilities.
  • Participate in leadership training, as assigned.

Tools

• • Actively monitor all CRM ticket inboxes/queues to ensure teams are meeting required first response times.
  • Effectively manage all leadership CRM inboxes/queues, directing and answering tickets, as needed.
  • Work closely with department leadership on strategies to maintain queues, assigning representatives where needed, to prevent increases to backlog.
  • Optimize internal use of QA software to record outcomes of coaching conversations for posterity and stakeholder visibility.
  • Assist client support sta with duties where required.

Department Optimization

• • Maintain advanced working knowledge of departmental policies, procedures, and voice of our customer (VOC).
  • Assist support representatives to investigate client reports of service interruptions, partner with internal teams on a resolution and communicate to support representatives to quickly resolve customer service complaints.
  • Assist with the development and implementation of company service policies and updates, draft documentation pertaining to customer service department activities, as needed.
  • Identify ongoing trends seen within client outreach and recommend enhancements to departmental policy, procedure, and company tools + resources, as needed.
  • Work with representatives to develop pathways for surfacing trends seen within client inquiries, opportunities for process improvement, and recommend ideas to improve SOPs.

Collaboration

• • Participate in interdepartmental meetings, providing insight into our end user and client support representative experience, as needed.
  • Partner with department Specialists/Leads to resolve escalated support tickets.
  • Initiate cross-departmental communication and coordinate to escalate and resolve customer issues.
  • Partner with Training, Quality + Content teams to ensure our knowledge materials + resources are adequate and allow staff to meet outlined performance expectations and service excellence standards.

Perform other related duties as assigned.

About You

• A Bachelor's degree from a four-year college or university.
• At least 2+ years direct experience managing and developing contact center support representatives, preferably in a telehealth environment.
• Experience with Zendesk, Atlassian (Confluence, Jira), Stripe, and Looker, a plus.
• Outstanding computer and technology skills.
• Superb organizational and project management skills.
• Outstanding communication skills, both written and verbal.
• Proven people leadership skills (coaching, staffing, planning).
• Strong decision-making and process improvement skills.
• Self-starter, able to work independently and prioritize effectively.
• Excellent time management skill; strong sense of urgency.
• Experience managing and developing standard operating procedures.
• Passion for delivering a phenomenal customer experience!
• Strong internet connection, required.

Bonus Points

• Knowledge or experience with telehealth, telemedicine, or health plans
• Experience (or strong interest) in working in a fast-paced environment
• Experience with third parties/vendor management

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $65,000.00 and $72,500.00. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace? 

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness , focused on providing quality mental health services on your own terms. 

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone. 

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us! 

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

To apply: https://weworkremotely.com/remote-jobs/talkspace-client-support-supervisor

Headquarters: Remote

The Opportunity

Carrot is looking for a Fertility Medical Expert (RN, NP, or PA) to join our Medical Experts team on a contract basis for approximately a 3-month engagement, working a minimum 15 hours per week in a fully remote role. In this role, you will serve as a clinical resource for members navigating fertility and family-building, providing evidence-informed information and guidance that helps people understand their options and make confident, informed choices.

Day to day, you will meet with members by video to talk through their fertility questions and goals, offering clear, practical information without diagnosing, prescribing, or directing care..

This is a chance to put your fertility experience to work in a fast-growing digital health environment, with the flexibility of a contract schedule. You will work alongside a diverse team of medical experts across fertility, pregnancy, urology, mental health, and nutrition who share a passion for continuous learning and an evidence-based approach.

What You’ll Own

In this role, you will:

• Provide members with evidence-informed information and guidance on fertility topics, such as fertility evaluation and testing, treatment options, and family-building pathways
• Conduct one-on-one virtual sessions (video) that educate and present options without diagnosing, prescribing, or directing care
• Stay current on reproductive and fertility regulatory trends and clinical practice guidelines in the US
• Participate in quality assurance initiatives and audits to help ensure a safe, compliant member experience that meets the highest standards
• Collaborate with the broader Medical Experts team and cross-functional partners to deliver a consistent, high-quality member experience
• Maintain a reliable, flexible schedule within ~15 hours per week range to meet member demand throughout the engagement

What Success Looks Like

In your first 30 Days, you will have:

• Delivered consistently high-quality, well-rated fertility sessions that help members feel informed and supported
• Stayed within Carrot’s non-diagnostic, non-directive scope of practice and met documentation and quality standards across member interactions
• Met your agreed weekly hours and availability, communicating proactively about scheduling and capacity
• Ramped up quickly and worked independently with minimal oversight in a confidential, remote environment
• Built trusted working relationships with the Medical Experts team and cross-functional partners

About You

You likely have:

• An active US license as a Registered Nurse (RN), Nurse Practitioner (NP), or Physician Assistant (PA)
• 3+ years of experience providing patient care in a fertility clinic or a hospital clinic that addresses reproductive health
• Superb listening skills and the ability to empathetically discuss fertility and family-building topics
• The ability to work independently and to distinguish good clinical judgment from non-directive guidance
• The ability to work from a confidential and private remote environment with reliable internet and digital resources
• Flexibility to adapt to evolving business needs and availability for 15 per week for a 3-month engagement

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience in third-party reproduction (e.g., gestational surrogacy, donor gametes), urology, pregnancy, or menopause
• Experience in digital health or telehealth settings, including virtual member or patient education
• Prior contract or consulting experience with a quick ramp-up
• Fluency in an additional language

Why This Role Matters

Fertility journeys are deeply personal, and members often arrive with more questions than answers. As a Fertility Medical Expert, you will be the knowledgeable, compassionate clinical voice who helps them understand their options and feel prepared for the conversations they have with their own care teams.

Your expertise helps make Carrot’s clinical program one that members trust and rely on, and it strengthens the confidence of the employers and health plans who count on Carrot to deliver high-quality, whole-person care. Even in a focused 3-month engagement, your work will make a direct, visible difference for the people we serve.

Interview Process

We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team.

For this role, candidates can expect:

• Recruiter Screen — 30 minutes
• Hiring Manager Interview — 30–45 minutes
• Mock Chat- 45 Minutes 

Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role.

Why Candidates Join Carrot

Carrot offers the opportunity to do meaningful work in service of a deeply human mission.

Highlights include:

• A mission-driven company focused on expanding access to fertility and family-forming care globally.
• A high-growth environment where leaders are empowered to shape strategy and drive impact.
• Competitive compensation, equity, and comprehensive benefits.
• Flexible Time Off and a culture that actively encourages employees to recharge.
• Comprehensive parental leave and family-forming benefits.
• A collaborative, inclusive, and values-driven culture.
• The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide.

Compensation

 The starting base hourly for this position will range from $70-$90/hr. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

A Note on AI

At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work.

For some roles, AI fluency is a core requirement—and we'll call that out clearly in the qualifications. For everyone else, we're looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves.

To apply: https://weworkremotely.com/remote-jobs/carrot-medical-expert-fertility-contractor

Headquarters: Remote

JOB SUMMARY

Storyblok is hiring a Salesforce Lead to own Salesforce architecture, execution, governance, data quality, integrations, and release discipline across our GTM workflows. This techno-functional owner moves from business process to system design, build coordination, release control, data quality, reporting impact, and user adoption, owning Sales Cloud and core CRM objects, Pardot / Account Engagement, DealHub CPQ integration, lead-to-cash and quote-to-cash workflows, routing, campaign and lifecycle data, permissions, integrations, and documentation. The role also leads future platform evaluation for Salesforce Data 360, Salesforce Marketing Cloud Advanced, Adobe Marketing Cloud, Oracle Responsys, and related CDP needs, and, if a platform is selected, leads implementation planning and execution with RevOps, Marketing Operations, Data, Finance, Legal, vendors, and external partners.

 ESSENTIAL JOB FUNCTIONS

1. Salesforce architecture and GTM systems governance

• Own Salesforce platform architecture across GTM workflows, objects, fields, permissions, automations, integrations, and release control.
• Translate RevOps, Marketing Operations, Sales, Customer Success, Finance, and Data requirements into clean system design and controlled execution.
• Maintain governance for new fields, objects, flows, validation rules, permission sets, integrations, reporting dependencies, and documentation.

1. Sales Cloud and core CRM ownership

• Own system design for leads, contacts, accounts, opportunities, activities, campaigns, lifecycle stages, routing, renewals, expansions, and customer handoffs.
• Support lead-to-cash workflows with clear ownership, required fields, source logic, stage rules, assignment logic, and adoption checks.
• Monitor CRM completeness, data freshness, duplicates, routing failures, and workflow friction that creates manual workarounds.

1. Pardot, Account Engagement, and marketing workflow support

• Partner with Marketing Operations on Pardot or Account Engagement, campaign data, lifecycle stages, scoring inputs, consent, routing, attribution support, and funnel reporting.
• Maintain the Salesforce-side architecture for marketing-to-sales handoffs, campaign member data, source fields, conversion logic, and reporting quality.
• Keep current marketing workflows stable while future marketing cloud and CDP options are evaluated.

1. Future Data 360, SFMC Advanced, Adobe, Oracle, and CDP evaluation

• Lead the requirements, scorecard, architecture review, vendor comparison, data governance review, and implementation readiness plan for future customer data and marketing cloud decisions.
• Evaluate Salesforce Data 360, Salesforce Marketing Cloud Advanced, Adobe Marketing Cloud, Oracle Responsys, and related CDP needs against GTM use cases, data model, activation, consent, reporting, integration, cost, and operating complexity.
• If a platform is selected, lead implementation planning and execution with clear phases, owners, risks, testing, migration, enablement, and adoption metrics.

1. DealHub CPQ integration, data quality, releases, and adoption

• Own Salesforce-side integration quality for DealHub CPQ, including quote data, approval sync, product lines, opportunity fields, order handoffs, and reporting impact.
• Run release management with intake, solution design, testing, regression checks, deployment, communication, documentation, and adoption tracking.
• Partner with Data on source-to-report logic so Salesforce, warehouse, Finance, and leadership reporting stay aligned.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
• 6+ years in the Salesforce ecosystem, including hands-on administration and solution / architecture ownership in a GTM or Revenue Operations context.
• Salesforce certifications strongly preferred (e.g., Administrator, Advanced Administrator, Platform App Builder; Sales Cloud Consultant or Application Architect a plus).
• Hands-on experience with Sales Cloud, core CRM objects, declarative automation (Flow), permissions, and release / change management across environments.
• Experience with Pardot / Marketing Cloud Account Engagement and marketing-to-sales workflows, and with CPQ tools (DealHub or comparable) across lead-to-cash and quote-to-cash.
• Experience integrating Salesforce with downstream systems (data warehouse, Finance, marketing, order management) and supporting reporting and data quality.
• Familiarity with CDP / marketing cloud platform evaluation (e.g., Salesforce Data 360, SFMC Advanced, Adobe, Oracle Responsys) is a plus.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

PROFESSIONAL COMPETENCIES

• Systems thinking: translates cross-functional business requirements into clean, scalable system design and governance.
• Technical CRM depth: strong command of Salesforce architecture, data model, automation, permissions, and integrations.
• Release and change discipline: structured intake, testing, regression, deployment, documentation, and adoption tracking.
• Data quality and governance orientation: drives completeness, freshness, deduplication, and field control.
• Stakeholder management: partners effectively across RevOps, Marketing Operations, Sales, CS, Finance, Data, Legal, and vendors.
• Vendor and platform evaluation: builds requirements, scorecards, and implementation readiness plans for major platform decisions.
• Clear communication: explains what is being built, the decision needed, and the business outcome to technical and non-technical audiences.
• Bias for reliability: reduces defects, manual workarounds, and ambiguity through documentation and controlled execution.

U.S. Base Salary Range: $102,900 - $140,000

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

To apply: https://weworkremotely.com/remote-jobs/storyblok-salesforce-lead-usa

Headquarters: Remote

About the role

We’re looking for a hands-on Controller to build and oversee our financial operations as we scale.

You’ll work directly with the founders and leadership team to manage all accounting, financial reporting, and compliance functions across both fiat and crypto assets.
This is a high-ownership role for someone who thrives in a fast-paced, ambiguous environment and wants to help shape the financial foundation of a next-generation technology company.

• Oversee all financial operations and serve as the internal owner for accounting, treasury, and financial reporting, while coordinating execution with external accounting and tax partners.
  
  
• Maintain robust internal controls over fiat and digital assets, ensuring proper reconciliation, documentation, and authorization processes.
  
  
• Manage company treasury, including crypto and fiat holdings, stablecoin liquidity, and vendor payments.
  
  
• Monitor and report financial position, cash runway, and budget-to-actual performance for management and investors.
  
  
• Own financial systems and process design, implementing efficient tools for expense tracking, payments, and internal reporting.
  
  
• Coordinate financial reporting cycles (monthly/quarterly/annual close) with external partners to ensure timely and accurate statements.
  
  
• Support token operations, including warrant tracking, token vesting, treasury management, and coordination with token administration platforms.
  
  
• Collaborate with leadership on budgeting, forecasting, and scenario planning for both fiat and crypto assets.
  
  
• Ensure compliance and risk management across all financial operations, including custody, KYC/AML practices, and digital asset handling.
  
  
• Prepare investor and board materials, summarizing key financial metrics, burn, and strategic initiatives.
  
  
• Partner with legal and finance teams to support fundraising, audits, and due diligence processes.

About you

• Bachelor’s or Master’s degree in Accounting, Finance, or related field (CPA or equivalent preferred).
• 5+ years of accounting/finance experience, ideally including early-stage startups or fast-growth environments.
• Strong understanding of US GAAP and accounting best practices.
• Experience managing or reconciling crypto transactions and digital assets (DeFi, tokens, stablecoins, etc.).
• Familiarity with crypto-native tooling.
• Knowledge of AI or technology sector financial operations (e.g., cloud compute, SaaS, R&D capitalization).
• Proven ability to design and implement accounting processes in a startup setting.
• Excellent communication and collaboration skills; able to explain complex financial topics clearly.
• Highly organized, detail-oriented, and comfortable working independently.

Why join us 

• Join a passionate group of engineers, researchers, and operators on a mission to build the next generation of AI infrastructure 
• Highly competitive compensation package, including annual discretionary bonus & optimized tax structure compared to the vast majority of web3 startups
• Top 1% of benefits across the web3 startup space
• 100% of premiums covered on highest quality healthcare 
• Aggressive company 401k match
• Fully remote and/or hybrid, up to you!
• Participate in virtual and in-person events
• Much much more!

To apply: https://weworkremotely.com/remote-jobs/ritual-controller

Headquarters: Remote - United States

Why You’ll Love This Role

At Cribl, we're transforming from a flagship-product company into a multi-product powerhouse - and every non-routine business event, whether an acquisition, a product launch, or a go-to-market shift, adds complexity our data, definitions, and reporting weren't built to handle. As the Analytics Business Partner, you're the person who closes that gap - translating a new product or customer into our existing data, systems and reporting: how it connects to what we already have, how value is attributed, how we define and track it going forward. Reporting to the VP of Data & Analytics — part of Cribl's broader Business Operations organization alongside Strategy & Operations and Business Effectiveness — you'll operate horizontally across the business rather than embedding in a single function.

This is a high-impact role for a strategist who thrives on ambiguity and builds order from chaos. If you are eager to contribute to a company poised for generational success, we want to hear from you. 

As An Active Member Of Our Team, You Will…

• Diagnose and Drive the Solution. When a non-routine business event doesn't fit with how we currently track or report on the business, define the solution. Whether a system change, a new process or policy, or a different data model, serve as the Directly Responsible Individual (DRI) for working with the necessary x-functional teams to get it delivered
• M&A Integration. When we acquire a company, own and drive how its products and customers fit into our existing reporting and data models, ensuring we can capture the impact of the acquisition post deal close
• New Product Launch. When we launch a new product, understand how Product defines its success metrics, and make sure our models, definitions, and reporting can track against those metrics post launch
• Keep Execution Moving. When a change spans across the Data and Analytics team (Data Engineering, Analytics, Data Science, Data Governance), sequence who does what first, own the handoffs between them, catch duplication or gaps before they cost the team time, and push the pace when the event demands it
• Stand Up the Business Intelligence Council. Establish and run the forum where cross-functional leaders align on key measures, attributes, and hierarchy definitions, and on prioritization across competing data and analytics efforts — and drive it to actual resolution, rather than let it stall as a standing meeting.
• Know The Business. Maintain a working picture of how GTM, Finance, Product, and other functions operate, knowing who to engage so a project doesn’t start or drift, without the right people engaged. For example, understanding how Product Marketing is positioning a new feature, how it needs to be represented across our applications in partnership with IT, and how Finance will measure its impact, before scoping the data work for it. 
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You've Got It - We Want It

• 8+ years in management consulting, in-house strategy, business operations, or business analytics, with a track record of operating in unfamiliar functions and reframing ambiguously-posed questions
• Fluency across GTM, Finance, Product, and other functions - enough to know that 'customer' may mean something different to Sales than it does to Finance, and to reconcile the difference rather than pick a side
• You can join multiple tables, write a CTE, and get the aggregation grain right - enough to answer your own question - though hands-on query and dashboard work won't be your primary responsibility in this role
• Given a reporting issue, you know not to default to a “data-only” answer - you can tell whether the real problem is a system that isn't capturing the right data, a process nobody owns, or a data model that no longer matches the business
• Ability to flex your communication style as needed - equally fluent giving execs the top-line takeaway and working through the nuances with the operational teams to drive a solution 
• First hand experience ensuring a business’s data and reporting keep up following an acquisition or new product launch - designing and driving the solution so the business doesn’t lose visibility into itself
• Bonus: experience inside a post-close M&A integration, a new product introduction, or a go-to-market model change
• Bonus: experience in late-stage B2B SaaS startups (i.e., Series E+) and / or early public B2B SaaS companies (e.g., 3-5k employees)

#LI-JB1
#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/cribl-analytics-business-partner

Headquarters: Remote

The Opportunity

Carrot is seeking a Business Intelligence Analyst to join our BI function as it scales to meet, and anticipate, the needs of the organization and its clients. This is an executional role providing essential analytics support across the company: you will gather requirements, field ad hoc and recurring data requests, and build the reporting dashboards that leaders across Carrot rely on to make decisions.

You will work hands-on with modern data tooling, including SQL, dbt, and enterprise BI platforms, and partner with teams across the business to translate their questions into clear, trustworthy answers. The BI team is highly cross-functional and sits alongside Data Engineering, making this a strong opportunity to sharpen technical skills while building broad business context in a mission-driven environment.

What You’ll Own

In this role, you will:

• Design and build data models in SQL with a focus on correctness, clarity, and reusability
• Build and maintain dashboards and reports that track key business metrics and inform decision-making across the company
• Conduct ad hoc analyses to answer high-priority business questions from stakeholders across the organization
• Collaborate with teams across Carrot to understand their data domains, reporting needs, and success metrics
• Contribute to data quality, documentation, and self-service BI capabilities as the function scales

What Success Looks Like  

In your first 12–18 months, you will have:

• Delivered accurate, well-documented dashboards and reports that stakeholders across the company trust and use regularly
• Fully ramped on Carrot's data stack and core data domains, independently owning recurring and ad hoc reporting requests
• Built strong working relationships with cross-functional partners and established yourself as a reliable analytics resource
• Improved turnaround and consistency of reporting by creating reusable data models and reducing manual work

About You 

You likely have:

• A Bachelor's Degree
• Intermediate-to-advanced SQL experience: ability to write advanced queries using joins, common table expressions, and window/analytic functions
• Experience with data visualization software (e.g., Tableau, Looker, DOMO, or Power BI) to bring data insights to life for broad audiences
• Basic statistics proficiency: experiment design, hypothesis testing, statistical significance, probability, and distributions
• Ability to translate business intelligence needs from a variety of stakeholders into technical execution and clear presentation
• Strong communication skills, with the ability to explain complex technical information to non-technical audiences

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience using dbt to transform, test, and document data
• Experience working with healthcare industry data or in other complex, regulated data environments
• Experience in a high-growth environment
• Familiarity with version control systems (Git preferred)
• Understanding of effective data modeling strategies and implementations

Why This Role Matters

Data is central to how Carrot operates and grows. Leaders across the company depend on accurate, timely reporting to serve members, support customers, and make sound business decisions. As a Business Intelligence Analyst, you will be the connective tissue between raw data and those decisions, ensuring the organization runs on insights it can trust.

Your work directly supports Carrot's mission of expanding access to fertility and family-building care worldwide. Better data means better decisions for the members and customers who rely on Carrot every day.

Interview Process 

We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team.

For this role, candidates can expect:

1. Recruiter Screen — 30 minutes
2. Hiring Manager Interview — 45 minutes
3. Cross-Functional Panel Interviews — 45 minutes
4. Performance Task — 60 minutes

Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role.

Why Candidates Join Carrot

Carrot offers the opportunity to do meaningful work in service of a deeply human mission.

Highlights include:

• A mission-driven company focused on expanding access to fertility and family-forming care globally.
• A high-growth environment where leaders are empowered to shape strategy and drive impact.
• Competitive compensation, equity, and comprehensive benefits.
• Flexible Time Off and a culture that actively encourages employees to recharge.
• Comprehensive parental leave and family-forming benefits.
• A collaborative, inclusive, and values-driven culture.
• The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide.

Compensation

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $98,000.00- $125,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. 

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

A Note on AI

At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work.

For some roles, AI fluency is a core requirement—and we'll call that out clearly in the qualifications. For everyone else, we're looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves.

To apply: https://weworkremotely.com/remote-jobs/carrot-business-intelligence-analyst

Headquarters: New York City, Remote

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy’s platform is complex and managed with high-touch support from Alloy’s Technical Solutions team. Customers that would like to ‘self-serve’ often struggle to build a clear mental model of how Alloy works and why, falling back to Alloy’s support teams to complete even simple tasks. Today, enablement is spread across multiple repositories and handled one-to-one by delivery teams, with inconsistent results. Only a handful of sophisticated and adventurous clients currently achieve a moderate amount of self-sufficiency.

This leader owns customer enablement across Alloy. This is not a technical writing role. It is a role that builds and runs the program behind enablement: capturing knowledge continuously, packaging it for the right audience at the right moment, running hands-on customer training sessions, and measuring what works.

The Customer Enablement Lead will report to the VP of Product Design. From within the Product team they will help fill gaps and challenging areas of the product while creating a powerful feedback loop between customers and designers to decrease those gaps and challenges over time. The Enablement Lead will form strong cross-functional connections with the Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to ensure customers have a seamless and supported experience as they go live and as we release new features.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. This role is open to both local and remote candidates in the US.

What you'll own

The initial scope of work for this role will include:

Close Critical Gaps

Audit the current state. Evaluate and consolidate existing resources (API docs, help articles, the learning center, in-product help, and delivery-built guides). Work with cross-functional partners to create any missing documentation and “Customer 101” program material.

Outcome: Our AI support bot can answer essentially any customer question. Our delivery teams can pull together the content they need to run tailored training sessions with their customers.

Deliver the Alloy New Customer Enablement Program

Focus on new Alloy customers and deliver scalable, deployable training and content for repeatable implementations. Structure material so clients can self-pace from foundational to advanced. Target key user personas so they learn the features critical to their respective day-to-day.

Outcome: Clients understand and use what they bought, and are aware of what else Alloy offers. Additionally they know where to look for additional guidance via documentation, AI support chat, and other escalation channels.

Build the Product Release Enablement Program

When Alloy builds a material new feature or capability, map what each client segment and persona needs to know, when, and why, from pre-sales through go-live and ongoing use, and make it part of how products are sold, launched, and delivered.

Outcome: a shared view of our friction points and what areas currently drag the most on our bottom line.

Facilitate the Feedback Loop

Collect feedback after every release, rollout, and training. Give Product, Design, and Delivery a shared view of where clients get stuck, and drive alignment on whether each gap is best solved by product, technical solutions, or enablement, including interim fixes.

Outcome: Product, Design, and Delivery share one view of enablement gaps and who owns them. The design team gets critical insight continuously, addressing customer confusion directly in the product, helping reduce the surface area for documentation over time.

Milestones

30 Days

Onboarding into Alloy, learning the product yourself, existing resource audit, gap analysis, start filling documentation gaps with SME and tooling support, and deliver a consolidation plan.

60 Days

Initial enablement ‘package’ in beta for first client feedback via early hands-on training sessions.

90 days

Initial enablement funnel for core segments deployed and documentation gap filling has demonstrated a measurable increase in AI support ticket resolution. Iteration on the enablement package incorporating early feedback.

Six Months

Enablement package is ‘production ready’ and universally rolled out (client-facing teams are ready to deliver training using the material). Feedback loop with product and design solidified. The product release enablement funnel is operational as part of new feature releases. Seeing measurable improvements in some areas of self-service and legacy support ticket theme avoidance.

Who we’re looking for

Must-haves:

• 7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
• Experience enabling customers on a technical, API-driven B2B SaaS product, with the depth to learn complex workflows and teach them clearly.
• Strong live facilitation. You've run hands-on training sessions with customers and adapted them in the room.
• A track record of tying enablement to measurable outcomes such as ticket deflection, adoption, or time to value.
• Experience influencing Product, Support, Delivery, and Marketing partners without direct authority.
• The judgment to tell when a customer problem needs content, a training, or a product fix, and the writing skills to make the case.

Nice-to-haves:

• Background in fintech, identity verification, fraud, or compliance.
• Experience structuring knowledge bases for AI support agents or chatbots.
• Hands-on experience with LMS, documentation, or in-product guidance tools.
• Experience working inside a Product or Design organization.

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $180,000 to $220,000. 

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: Local employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

To apply: https://weworkremotely.com/remote-jobs/alloy-client-enablement-lead

Headquarters: United States
URL: https://careers.airbnb.com/life-at-airbnb/

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Senior Quality Lead, Volume Tiers is the single accountable leader for quality measurement, insights, and continuous improvement across Airbnb's highest-volume Community Support functions. This role owns the end-to-end quality program for:

1. Global English (GE)
2. Rest of World (ROW; which is comprised of 9 different languages)
3. Elevated Support

GE and ROW span across multiple service tiers: Resolutions 1, 2, and 3, Dedicated Service Support (DSS), Dedicated Managed Host Support (DMHS); supported across a global partner network operating 24/7 in dozens of languages.

The Difference You will Make:

This is a senior leadership role operating at the intersection of strategy and execution. The Senior Quality Lead will break down silos within the Quality organization, establish a unified operating model, and leverage AI-powered tools to scale quality insights. This leader will work closely with Service Delivery, Training, Business Process Improvement, and other stakeholders to ensure alignment on priorities, remediate issues, and ensure Airbnb is providing its global partner network a unified set of priorities.

The successful candidate will establish themselves as a credible partner to stakeholders and be recognized internally as the voice of quality for the Volume Tier portfolio.

A Typical Day:

Strategic Leadership & Program Ownership

• Own and execute the Volume Tier quality strategy aligned to several critical priorities: breaking silos, aligning with stakeholders, defining a clear operating model, and driving measurable impact.
• Consolidate fragmented QA frameworks across GE and ROW into a unified operating model, eliminating inconsistent processes, divergent NPS detractor approaches, and incompatible quality signals.
• Represent Volume Tier quality in WBRs, MBRs, QBRs, and cross-functional planning forums; bring a proactive, narrative-led perspective that gives leadership visibility before problems surface in operational reviews.

Measurement & Quality Execution

• Oversee QA evaluation execution across all Volume Tier partner sites globally, ensuring consistent application of QA processes and frameworks.
• Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching.
• Formalize Audit the Auditor as an ongoing control: define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes.
• Ensure every evaluation closes with a documented coaching action; build the tracking mechanisms to measure whether coaching is translating into performance improvement over time.

Insights, Reporting & Stakeholder Partnership

• Establish automated KPI reporting across all Volume Tier sites, tiers, and languages, eliminating manual processes.
• Unify NPS detractor analysis across GE and ROW, ensuring global patterns surface in real time.
• Build a Partner QA Performance Scorecard, establishing clear accountability for Calibration Accuracy, Evaluation Completeness, Critical Error Detection, Coaching Effectiveness.

AI & Technology Enablement

• Lead the deployment of AutoQA (via Observe.AI) across Volume Tiers; partner with the Platform team to ensure appropriate sequencing.
• Build and govern a clear accountability framework for AI-assisted quality tools and processes.

People & Culture Leadership

• Lead a globally distributed team of Partner Quality Leads and Quality Insights Analysts.
• Foster a One-Quality-Team culture that eliminates the cross-team divides: shared best practices, cross-regional learning, and proactive knowledge sharing.
• Set high expectations and hold the team accountable for output quality, insight delivery, and stakeholder engagement.
• Partner closely with peers to ensure one consistent quality voice across the portfolio.

Your Expertise:

• 12+ years of experience in Customer/Community Support, Quality Assurance, or Contact Center Operations, with direct accountability for large-scale, multilingual QA programs.
• 5+ years managing globally distributed QA teams across multiple languages, regions, and partner organizations in a 24/7 support environment.
• Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred
• Experience with QA tooling platforms, including hands-on ownership of form design, calibration management, and AutoQA deployment.
• Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to apply them to high-volume, complex support environments.
• Demonstrated track record of leading quality transformation, consolidating fragmented programs, driving measurable improvement in NPS/CSAT, and QA calibrations.
• Experience deploying or scaling AI/ML assisted QA tools (AutoQA, predictive NPS/CSAT).
• Strong executive presence: able to influence senior stakeholders, present a unified quality narrative in leadership forums, and drive alignment across stakeholders.
• Experience managing vendor partner governance: calibration oversight, performance improvement plans, and escalation frameworks.

Preferred

• COPC certification; Six Sigma Green or Black Belt.
• Experience with Observe.AI.
• Background in program management, change management, or organizational design within a high-growth tech environment.
• Experience working in or closely with BPO/vendor governance models at scale (1,000+ partner FTEs across multiple sites and geographies).

Your Location:

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.

This role is newly created and does not replace or backfill an existing position.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Annual Pay Range

$160,000—$200,000 CAD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

To apply: https://weworkremotely.com/remote-jobs/airbnb-senior-manager-quality-volume-tiers