Headquarters: New York City, Remote

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy’s platform is complex and managed with high-touch support from Alloy’s Technical Solutions team. Customers that would like to ‘self-serve’ often struggle to build a clear mental model of how Alloy works and why, falling back to Alloy’s support teams to complete even simple tasks. Today, enablement is spread across multiple repositories and handled one-to-one by delivery teams, with inconsistent results. Only a handful of sophisticated and adventurous clients currently achieve a moderate amount of self-sufficiency.

This leader owns customer enablement across Alloy. This is not a technical writing role. It is a role that builds and runs the program behind enablement: capturing knowledge continuously, packaging it for the right audience at the right moment, running hands-on customer training sessions, and measuring what works.

The Customer Enablement Lead will report to the VP of Product Design. From within the Product team they will help fill gaps and challenging areas of the product while creating a powerful feedback loop between customers and designers to decrease those gaps and challenges over time. The Enablement Lead will form strong cross-functional connections with the Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to ensure customers have a seamless and supported experience as they go live and as we release new features.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. This role is open to both local and remote candidates in the US.

What you'll own

The initial scope of work for this role will include:

Close Critical Gaps

Audit the current state. Evaluate and consolidate existing resources (API docs, help articles, the learning center, in-product help, and delivery-built guides). Work with cross-functional partners to create any missing documentation and “Customer 101” program material.

Outcome: Our AI support bot can answer essentially any customer question. Our delivery teams can pull together the content they need to run tailored training sessions with their customers.

Deliver the Alloy New Customer Enablement Program

Focus on new Alloy customers and deliver scalable, deployable training and content for repeatable implementations. Structure material so clients can self-pace from foundational to advanced. Target key user personas so they learn the features critical to their respective day-to-day.

Outcome: Clients understand and use what they bought, and are aware of what else Alloy offers. Additionally they know where to look for additional guidance via documentation, AI support chat, and other escalation channels.

Build the Product Release Enablement Program

When Alloy builds a material new feature or capability, map what each client segment and persona needs to know, when, and why, from pre-sales through go-live and ongoing use, and make it part of how products are sold, launched, and delivered.

Outcome: a shared view of our friction points and what areas currently drag the most on our bottom line.

Facilitate the Feedback Loop

Collect feedback after every release, rollout, and training. Give Product, Design, and Delivery a shared view of where clients get stuck, and drive alignment on whether each gap is best solved by product, technical solutions, or enablement, including interim fixes.

Outcome: Product, Design, and Delivery share one view of enablement gaps and who owns them. The design team gets critical insight continuously, addressing customer confusion directly in the product, helping reduce the surface area for documentation over time.

Milestones

30 Days

Onboarding into Alloy, learning the product yourself, existing resource audit, gap analysis, start filling documentation gaps with SME and tooling support, and deliver a consolidation plan.

60 Days

Initial enablement ‘package’ in beta for first client feedback via early hands-on training sessions.

90 days

Initial enablement funnel for core segments deployed and documentation gap filling has demonstrated a measurable increase in AI support ticket resolution. Iteration on the enablement package incorporating early feedback.

Six Months

Enablement package is ‘production ready’ and universally rolled out (client-facing teams are ready to deliver training using the material). Feedback loop with product and design solidified. The product release enablement funnel is operational as part of new feature releases. Seeing measurable improvements in some areas of self-service and legacy support ticket theme avoidance.

Who we’re looking for

Must-haves:

• 7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
• Experience enabling customers on a technical, API-driven B2B SaaS product, with the depth to learn complex workflows and teach them clearly.
• Strong live facilitation. You've run hands-on training sessions with customers and adapted them in the room.
• A track record of tying enablement to measurable outcomes such as ticket deflection, adoption, or time to value.
• Experience influencing Product, Support, Delivery, and Marketing partners without direct authority.
• The judgment to tell when a customer problem needs content, a training, or a product fix, and the writing skills to make the case.

Nice-to-haves:

• Background in fintech, identity verification, fraud, or compliance.
• Experience structuring knowledge bases for AI support agents or chatbots.
• Hands-on experience with LMS, documentation, or in-product guidance tools.
• Experience working inside a Product or Design organization.

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $180,000 to $220,000. 

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: Local employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

To apply: https://weworkremotely.com/remote-jobs/alloy-client-enablement-lead

Headquarters: Remote - USA

Clover Health’s People Operations team is the strategic force behind our human capital management. We attract and recruit top talent and we’re proud of our data-driven approach to talent engagement and feel privileged to support our global workforce. We’re looking for an experienced Contract Technical Recruiter to join our high-performing Talent Acquisition team for a six-month engagement supporting our subsidiary, Counterpart Health, partnering with stakeholders across every team to understand business objectives, develop strategic hiring plans, and recruit amazing talent.

Our ideal candidate has experience recruiting for a variety of technical skill sets ideally in the HealthTech space and is eager to take on the challenge of our growing company and working with some of the best tools on the market. Most importantly, you are excited to experiment with new approaches to talent acquisition in order to build a best in class team at Clover Health.

As a Contract Technical Recruiter you will:

• Own full-cycle recruiting for a subset of Clover's technology teams. Partner with hiring managers to understand role scope and business needs in order to build out effective job descriptions, hiring/interview plans and targeted sourcing strategies.
• Track, analyze, and share pipeline and performance data with hiring teams and internal recruiting partners, facilitate good decision making and advise on roadblocks in tandem with recommended solutions to deliver top talent.
• Find ways to enhance the Clover talent brand to attract top talent. Develop creative sourcing tactics to actively engage passive candidates and increase pipeline diversity.
• Use market intelligence and funnel metrics to inform your search strategy and build a trusting relationship with leaders and hiring managers.
• Serve as the first point of contact with prospective candidates through effectively pitching Clover and the hiring teams.

Success in this role looks like:

• Self-driven to gather and organize the data you need to build and execute successful searches leveraging AI and automation wherever possible. 
• You consistently show up as a strategic partner with strong data insights to inform good decision making. 
• You actively come up with solutions to problems and influence both candidates and hiring teams and manage changing environments and priorities seamlessly. 

You should get in touch with us if:

• You have at least 5 years of experience as a technical recruiter with at least a year of in-house experience, preferably in a high growth HealthTech organization
• You have a proven track record of sourcing, assessing, and pitching candidates with niche skill sets and strong understanding of the US HealthTech space.
• You have a high sense of accountability and ownership, you drive processes and facilitate good decision making. 
• You are committed to comprehensive search, candidate and pipeline data and have direct experience using data to influence hiring teams and candidates. 
• You have experience leveraging Greenhouse, GEM, LinkedIn and AI tooling to develop job descriptions, hiring plans, and talent maps for unique and niche roles. 

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

To apply: https://weworkremotely.com/remote-jobs/clover-health-contract-technical-recruiter

Headquarters: United States
URL: https://careers.airbnb.com/life-at-airbnb/

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Senior Quality Lead, Volume Tiers is the single accountable leader for quality measurement, insights, and continuous improvement across Airbnb's highest-volume Community Support functions. This role owns the end-to-end quality program for:

1. Global English (GE)
2. Rest of World (ROW; which is comprised of 9 different languages)
3. Elevated Support

GE and ROW span across multiple service tiers: Resolutions 1, 2, and 3, Dedicated Service Support (DSS), Dedicated Managed Host Support (DMHS); supported across a global partner network operating 24/7 in dozens of languages.

The Difference You will Make:

This is a senior leadership role operating at the intersection of strategy and execution. The Senior Quality Lead will break down silos within the Quality organization, establish a unified operating model, and leverage AI-powered tools to scale quality insights. This leader will work closely with Service Delivery, Training, Business Process Improvement, and other stakeholders to ensure alignment on priorities, remediate issues, and ensure Airbnb is providing its global partner network a unified set of priorities.

The successful candidate will establish themselves as a credible partner to stakeholders and be recognized internally as the voice of quality for the Volume Tier portfolio.

A Typical Day:

Strategic Leadership & Program Ownership

• Own and execute the Volume Tier quality strategy aligned to several critical priorities: breaking silos, aligning with stakeholders, defining a clear operating model, and driving measurable impact.
• Consolidate fragmented QA frameworks across GE and ROW into a unified operating model, eliminating inconsistent processes, divergent NPS detractor approaches, and incompatible quality signals.
• Represent Volume Tier quality in WBRs, MBRs, QBRs, and cross-functional planning forums; bring a proactive, narrative-led perspective that gives leadership visibility before problems surface in operational reviews.

Measurement & Quality Execution

• Oversee QA evaluation execution across all Volume Tier partner sites globally, ensuring consistent application of QA processes and frameworks.
• Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching.
• Formalize Audit the Auditor as an ongoing control: define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes.
• Ensure every evaluation closes with a documented coaching action; build the tracking mechanisms to measure whether coaching is translating into performance improvement over time.

Insights, Reporting & Stakeholder Partnership

• Establish automated KPI reporting across all Volume Tier sites, tiers, and languages, eliminating manual processes.
• Unify NPS detractor analysis across GE and ROW, ensuring global patterns surface in real time.
• Build a Partner QA Performance Scorecard, establishing clear accountability for Calibration Accuracy, Evaluation Completeness, Critical Error Detection, Coaching Effectiveness.

AI & Technology Enablement

• Lead the deployment of AutoQA (via Observe.AI) across Volume Tiers; partner with the Platform team to ensure appropriate sequencing.
• Build and govern a clear accountability framework for AI-assisted quality tools and processes.

People & Culture Leadership

• Lead a globally distributed team of Partner Quality Leads and Quality Insights Analysts.
• Foster a One-Quality-Team culture that eliminates the cross-team divides: shared best practices, cross-regional learning, and proactive knowledge sharing.
• Set high expectations and hold the team accountable for output quality, insight delivery, and stakeholder engagement.
• Partner closely with peers to ensure one consistent quality voice across the portfolio.

Your Expertise:

• 12+ years of experience in Customer/Community Support, Quality Assurance, or Contact Center Operations, with direct accountability for large-scale, multilingual QA programs.
• 5+ years managing globally distributed QA teams across multiple languages, regions, and partner organizations in a 24/7 support environment.
• Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred
• Experience with QA tooling platforms, including hands-on ownership of form design, calibration management, and AutoQA deployment.
• Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to apply them to high-volume, complex support environments.
• Demonstrated track record of leading quality transformation, consolidating fragmented programs, driving measurable improvement in NPS/CSAT, and QA calibrations.
• Experience deploying or scaling AI/ML assisted QA tools (AutoQA, predictive NPS/CSAT).
• Strong executive presence: able to influence senior stakeholders, present a unified quality narrative in leadership forums, and drive alignment across stakeholders.
• Experience managing vendor partner governance: calibration oversight, performance improvement plans, and escalation frameworks.

Preferred

• COPC certification; Six Sigma Green or Black Belt.
• Experience with Observe.AI.
• Background in program management, change management, or organizational design within a high-growth tech environment.
• Experience working in or closely with BPO/vendor governance models at scale (1,000+ partner FTEs across multiple sites and geographies).

Your Location:

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.

This role is newly created and does not replace or backfill an existing position.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Canada Annual Pay Range

$160,000—$200,000 CAD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

To apply: https://weworkremotely.com/remote-jobs/airbnb-senior-manager-quality-volume-tiers

Headquarters: United States
URL: https://engine.com/

To apply: https://weworkremotely.com/remote-jobs/engine-vp-finance

Headquarters: Remote - Mexico

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Analyst.

Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives the Twilio Magic They also have:

Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.  

Responsibilities

In this role you’ll:

• Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
• Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
• Participate in external and internal audits, as requested.
• Resolve queries customers are facing relating to their billing. 
• Independently investigate customer issues, searching internal resources, previous cases, Slack channels etc to understand issues and provide detailed analysis of customer issues to the Sales team.
• Manipulate and analyze large datasets in Excel. 
• Respond to the Sales team in a timely manner and communicate complicated issues via Slack, via SFDC, via calls. Excellent communication skills are required - occasional calls with customers or Senior Leaders may be required. 
• Work under pressure - high paced environment, quick turnaround times in order to comply with team SLA’s
• Collaborate with other teams in order to solve root problems to customer issues
• Help out on other teams within the Billing Ops group, as requested
• Participate in Month End close, as requested.
  
  

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
• Solid experience working with large volume transactions with strong attention to detail.
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• 1-3 years experience in an Operations role.
• Periodic weekend work will also be essential for this role.
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
• Proficient Spanish and English.

Location

This role will be remote, and based in  Mexico City Mexico.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

To apply: https://weworkremotely.com/remote-jobs/twilio-billing-operations-analyst-1

Headquarters: Germany (Remote) ; Ireland (Remote); Netherlands (Remote) ; Portugal (Remote) ; Spain (Remote) ; United Kingdom (Remote)

About the Role

We’re looking for a Freelance Principal Recruiter to join Typeform on an initial, full-time engagement. In this role, you’ll operate as a full-cycle Talent Acquisition Partner, owning hiring end-to-end across a mix of technical and business roles. You’ll work in a small, high-ownership TA team, where the focus is not just on delivery—but on consistently raising the bar on talent and hiring quality.

Things you will do:

• Own and drive 8–12 active roles simultaneously across both technical, commercial and business functions
• Build and maintain high-quality candidate pipelines, with a strong focus on sourcing passive talent
• Partner closely with hiring managers to define role scope, success criteria, and hiring strategy
• Run structured hiring processes from intake through to offer, ensuring clarity and alignment at every stage
• Drive proactive communication with stakeholders, anticipating needs and keeping momentum high
• Deliver a strong candidate experience while maintaining a high and consistent hiring bar
• Close candidates by building trust, alignment, and long-term fit

What you already bring to the table:

• Proven experience as a full-cycle recruiter in a global SaaS or technology company
• Comfortable hiring across both technical and business roles
• Strong sourcing capability—you know how to identify, engage, and convert passive candidates
• Confidence in assessing talent and contributing to high-quality hiring decisions
• Strong stakeholder management—you bring structure, clarity, and momentum
• High ownership and autonomy—you’re comfortable operating at speed with limited direction
• Ability to thrive in fast-moving and sometimes ambiguous environments
  

To apply: https://weworkremotely.com/remote-jobs/typeform-freelance-principal-recruiter

Headquarters: Kitchener-Waterloo, ON; Remote - Canada (British Columbia, Alberta, Nova Scotia); Toronto, ON

About this role

As a Recruiter at Faire, you will be instrumental in helping scale a high-growth startup. We are looking for someone that is passionate about recruiting and working with hiring managers to find top talent across our Business orgs. We are looking for someone that has a positive attitude, a proactive approach to managing pipelines and a seamless candidate experience, and can partner effectively with our recruiting team and key stakeholders to grow the company.

What You'll Do

• Use your talents as a recruiter to manage the full cycle recruiting process, including the ability to negotiate and close candidates
• Communicate and effectively partner with hiring managers to deeply understand roles and build out structured processes and create effective job descriptions 
• Drive creative sourcing strategies across multiple channels, along with internal referrals, to identify and attract high quality candidates 
• Drive the offer process to onboard candidates
• Help maintain our applicant tracking system to ensure data integrity and build out transparent reporting for stakeholders on recruiting activity
• Be a gatekeeper of our culture and champion for Faire values: We serve our community, We seek the truth, We are all owners, We embrace the adventure, We are kind
• Help build an inclusive and diverse team environment

Qualifications

• 4+ years of full-cycle recruiting experience, ideally coming from a tech start-up 
• You are resourceful, proactive and take initiative on helping to solve complex talent puzzles
• You are passionate about recruiting 
• You are organized and have excellent time management skills
• You care deeply about the candidate experience and employee brand, with impeccable attention to detail
• You have excellent communication skills, written and verbal
• You are data driven and have experience managing weekly pipeline reporting

Salary Range

Hybrid in Toronto, ON & Kitchener-Waterloo, ON: the pay range for this role is $108,000 to $148,500
Remote in Canada (BC, Alberta, Nova Scotia): the pay range for this role is $108,000 to $148,500

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.

This job posting is for an existing vacancy.

To apply: https://weworkremotely.com/remote-jobs/faire-senior-business-recruiter

Headquarters: San Francisco, CA (Hybrid); U.S. Remote

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.

We’re looking for a Senior Developer Educator to help us create best-in-class video, written, and hands-on education content for Webflow customers, and those who want to define the next phases of the web. You’ll present on camera as a developer educator, and,  to keep your skills fresh, you’ll build production grade sites using Webflow that we use in our education videos and courses. You’ll also keep your skills fresh by learning how to integrate Webflow with other services and technologies and then develop content demonstrating how.

About the role:

• Location: San Francisco HQ or Remote (United States)
• Travel required to SF - 1 week per month
• Full-time
• Permanent
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  
  
• United States (all figures cited below are in USD and pertain to workers in the United States)
• Zone A: $129,000 - $155,000
• Zone B: $121,500 - $146,000
• Zone C: $113,000 - $136,000

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. 

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:
• Application deadline: applications accepted on an ongoing basis until position is closed and filled
• This posting is for a new position
  
  
• Reporting to the Director, Education Video

 As a Senior Developer Educator you’ll … 

• Build the reference websites that anchor Webflow University courses, tutorials, and live training — real, production-quality sites and components that hold up to scrutiny from developers and designers, not just demos that survive a screen recording (see examples in our videos at Webflow University)
• Shape technical curriculum in partnership with instructional designers and video producers, scoping what each lesson needs to demonstrate and why, before anything gets built or shot
• Present technical content on camera for tutorials, course lessons, and live sessions — walking through code and craft with the clarity of someone who actually built the thing
• Work alongside video producers and instructional designers through pre-production, shooting, and review, so what's on screen empowers learners to do the thing
• Serve as the education team's technical subject matter expert, reviewing content for accuracy and pressure-testing it against how people really work and build
• Keep the technical library current as the platform ships, deciding what's gone stale, what needs rebuilding, and what's newly worth teaching
• Partner with product and engineering to understand what's coming, so education is ready when it launches rather than catching up after

About you:

Requirements:

• 4+  years of experience in technical education and web development and/or design
• Proficient in HTML, CSS, and JavaScript, with the ability to write, review, and explain code - leveraging AI tools to accelerate development and refine quality.
• Demonstrated experience teaching technical concepts to a mixed audience through video, documentation, courses, workshops, or community work
• Willingness and ability to present on camera - from an outline or word-for-word script, in studio or from your own home setup

You’ll thrive as a Senior Technical Educator if you:

• Build things because you need to understand them, not just to ship them
• Can address multiple audiences — the visual developer who's never opened a code editor, the engineer evaluating how Webflow can help them build better, and the marketer who’s been handed off components and templates to build with
• Take feedback on your on-camera work as craft input rather than personal critique
• Enjoy collaborating with technical and less technical education teammates alike, recognizing the unique role each person plays in the success of a project
• Are passionate about learning, education, and helping others succeed
• Are equally confident showing the messy middle of a build or the polished result
• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.

• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.

• Reinvent ourselves. We don't just improve what exists, we imagine what's possible
• Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. 
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice. 

To apply: https://weworkremotely.com/remote-jobs/webflow-senior-developer-educator

Headquarters: Tualatin, OR
URL: https://www.netvendor.com/

About the Job
We're looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you'll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you.

This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones.

Responsibilities

Leadership & Team Development

• Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams
• Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability
• Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution
• Drive engagement and retention through succession planning, career pathing, and recognition — reducing turnover in a high-volume processing environment
• Set the culture for the department — collaborative, accountable, and customer-focused. Partner with HR on employee relations and performance management escalations

Operational Strategy & Efficiency

• Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them
• Own the efficiency roadmap for the function — redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy

Performance, Metrics & Reporting

• Define the KPI framework for the department — throughput, accuracy, turnaround time, cost per document — and the reporting cadence behind it
• Analyze trends across queues, response times, and productivity to forecast volume and reallocate capacity ahead of demand

Process & Compliance

• Own the department's SOP library and control environment, ensuring adherence to company policy and client compliance standards
• Keep documentation and process controls audit-ready for internal and client reviews
• Sponsor implementation of new tools, systems, and procedures — from business case through Supervisor and team adoption
• Partner cross-functionally with Product, Support, and Client Success to fix upstream causes of processing volume and exceptions
• Additional responsibilities as assigned

Qualifications

What You Bring

• Proven ability to lead through others — experience managing supervisors or team leads, not only individual contributors
• Analytical and data-driven — comfortable building KPI frameworks, reading operational data, and making staffing and process decisions from it
• A track record of measurably improving efficiency, quality, or retention in a high-volume operation
• Change management skills — able to roll out new tools and processes and win adoption at both the Supervisor and frontline level
• Insurance, compliance, or credentialing domain knowledge is a plus
• Strong written and verbal communication, including presenting performance and recommendations to senior leadership

Requirements

• Bachelor's degree or equivalent professional experience
• 5+ years in document processing, operations, or a shared-services environment, including 2+ years managing people leaders

NetVendor Benefits Package

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program

To apply: https://weworkremotely.com/remote-jobs/netvendor-document-processor-manager

Headquarters: Remote, USA

About the Role

As a Senior Instructional Designer,  you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service. 

Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. 

In this role, you can expect to

• Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
• Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
• Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning
• Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)
• Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
• Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
• Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience. 

To thrive in this role, you have

• You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture. 
• Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.
• 7+  years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
• Experience analyzing source material and creating design documents to share with developers
• Experience leveraging AI tools in your daily workflow to accelerate learning outputs, while evaluating those outputs to maintain learning quality and business outcomes
• Experience working in an agile and waterfall (ADDIE) design environment
• Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.
• Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.
• Demonstrated experience designing and developing high-impact blended learning solutions in  2 or more learning authoring tools: i.e.  Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc. 
• Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks. 
• Experience driving outcomes through vendor partnerships and contact centers is a plus.
• Strong aptitude in graphic design, video and audio production is a plus.
• Ability and willingness to travel domestically and internationally, approx. 10% of the time.

#LI-Remote #LI-LB1

To apply: https://weworkremotely.com/remote-jobs/chime-financial-inc-sr-instructional-designer-learning-operations

Headquarters: US Remote

If you couldn't find an internship that fits what you are looking for, please join our Internship Community by submitting your resume and telling us about yourself. Then, we can reach out if an internship comes open that might be a fit for you. 

To apply: https://weworkremotely.com/remote-jobs/feedzai-join-our-internship-community