Headquarters: Colombia, Remote

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivated Chargeback Operations Intern who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As a Chargeback Operations Intern, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our management on how to improve and scale our processes. 

We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm - Central Time. This will be a paid internship.

What You'll Do:

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
• Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis.
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
• Understand our systems and tools; investigate account patterns through data analysis.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

What We Look For:

• Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Ability to self-start and work with minimal supervision after training

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Compensation: The salary for the Chargeback Operations Intern is $2.800.000 COP monthly.

#Full-time 

To apply: https://weworkremotely.com/remote-jobs/sezzle-chargeback-operations-intern-colombia

Headquarters: Nevada, Remote

Chief Risk Officer (CRO) – Sezzle Bank

Location: Nevada / Remote

Organization: Sezzle Bank (in formation)

Employment Type: Full-time | Remote

Reports To: President of Sezzle Bank and the Board Risk and Compliance Committee

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about breaking new ground in tech and building products that make a real difference for consumers and merchants alike, come join us at Sezzle.

About Sezzle Bank (in formation):

Sezzle Bank is a planned de novo national bank in formation, headquartered in Nevada and wholly owned by Sezzle Inc. The Bank will serve as the regulated banking entity supporting Sezzle's financial product offerings and ancillary services, with a strategic focus on responsible lending, financial innovation, and exceptional customer experience. We are building a best-in-class team to stand up a safe, sound, and compliant institution from the ground up.

About the Role:

We are seeking a highly experienced Chief Risk Officer to develop and maintain an effective, independent second-line risk management program for Sezzle Bank. The CRO will measure and manage credit, market, liquidity, and operational risk — with operational risk encompassing legal, compliance, and technology risk — as well as model-related risk across the Bank. Working with the Board and the Board Risk and Compliance Committee, the CRO will build the enterprise-wide risk governance framework that defines the Bank's risk culture, appetite, and limits, and will own the ongoing monitoring of these risks and of operational performance to ensure alignment with Board-approved policies and tolerances.

The CRO is a Bank-only executive with no concurrent Sezzle Inc. position and reports to the President of Sezzle Bank and to the Board Risk and Compliance Committee.

What You'll Do:

Risk Governance & Framework

• Define enterprise-wide risk management strategies, policies, and the risk appetite framework; work with the Board and the Board Risk and Compliance Committee to establish the Bank's risk culture, appetite, and limits.
• Identify, assess, measure, manage, monitor, and report on risk across the Bank, and ensure compliance with Board-approved policies, tolerances, and risk limits.
• Identify emerging areas of risk, including potential risks associated with proposed new products and services, and ensure business strategies align with regulatory rules, guidance, and supervisory expectations.
• Develop and maintain a model governance framework that includes independent model validation.
• Participate in ALCO as the independent second-line risk perspective.

Regulatory & Examination Relationship

• Serve as the Bank's primary relationship manager for the OCC Examiner-in-Charge, coordinating with the Bank's President.
• Communicate with regulators and address regulatory inquiries and examination activities.
• Serve as the Bank's designated CRA Officer: administer the CRA Strategic Plan, monitor the Bank's progress against its CRA performance commitments, and ensure CRA examination readiness.

Second-Line Oversight

• Oversee the Bank's Chief Compliance Officer and the second-line compliance risk management function, including complaints handling and emerging regulatory and consumer compliance requirements.
• Oversee the Bank's BSA Officer; ensure BSA/AML/OFAC policies, procedures, risk assessments, and controls are properly designed and operationally effective.
• Oversee the Bank's Chief Information Security Officer (CISO) to ensure information assets, sensitive customer data, and technologies are protected; ensure the CISO reports routinely to the Board or the appropriate Board committee.

Board & Business Partnership

• Serve as the primary source for all risk program communication and reporting to the Board and the Board Risk and Compliance Committee.
• Develop and maintain strong relationships with business line management, effectively communicating emerging and present risk elements and issues.
• Provide support and insight to the Bank's audit program, including addressing audit findings and remediation efforts.

What We Look For:

• 15–20+ years of banking or financial services experience, with significant time in risk management, credit, compliance, or audit.
• Minimum 7–10 years in a senior risk leadership role (CRO, SVP Risk, or equivalent) at a regulated financial institution.
• Extensive experience managing a risk organization in a regulated banking environment, including direct experience with federal banking regulators (OCC, FDIC, or Federal Reserve) and the examination process.
• Deep knowledge of enterprise risk management frameworks, banking regulatory requirements, and second-line governance.
• Experience managing compliance, BSA/AML, OFAC, CRA, and cybersecurity risk programs.
• Strong communication skills with Board-level risk reporting experience.
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Preferred Qualifications:

• Bachelor's degree in Finance, Economics, Accounting, or Mathematics; Master's degree preferred.
• FRM (GARP), CERP (ABA), CAMS, CRCM, or CPA certification highly valued.
• Experience with model risk governance and CECL/stress testing frameworks.
• Prior experience with de novo bank formation or building a second-line risk function from the ground up.

About You:

• You exhibit strong character. You do what you say you'll do and you do the right thing, even when no one is watching. You're a strong team member and secure enough to give others credit.
• You communicate openly and honestly. You listen well, speak candidly, and stay open-minded. You hold yourself accountable, and when you disagree with a decision, you say so respectfully. Once the call is made, you commit fully.
• You act like an owner. You put customers, merchants, and shareholders at the center of what you do. You bring solutions, not just problems. You seek out responsibility, work hard and smart, and move quickly, knowing that most decisions can be reversed.
• You get things done. You're a doer, not just a planner. No task is beneath you, and you're always willing to roll up your sleeves and dig in. You take work from idea to finished, and you don't wait for someone else to pick up the slack.
• You're driven to succeed. You're passionate, tenacious, and competitive. You hold yourself and others to a high bar, fix problems so they stay fixed, and keep going through setbacks.
• You have fun. You enjoy working with your teammates, keep a sense of humor, and keep work issues in perspective.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Compensation:

Compensation is market-competitive and commensurate with experience. Specific compensation offered to a candidate will be dependent on factors such as education, experience, qualifications, and alignment with market data.

Perks & Benefits:

• Unlimited PTO, volunteer hours and sabbatical
• Life, STD/LTD, medical, dental and vision insurance
• Highly discounted LifeTime gym membership
• 401k with match
• Collaborative fun co-workers
• The opportunity to join the fastest growing FinTech alongside a team of motivated and driven individuals

Sezzle's Employee Privacy Policy:

At Sezzle, we care about protecting your personal information. When you apply for a position with us, any data you share as part of the application process is handled in accordance with our Employee Privacy Policy, which also covers applicants. We encourage you to review it to understand how your information is collected, used, and safeguarded. You can read the full policy here: https://legal.sezzle.com/state-employee-privacy-policy.

CCPA Disclosure:

Sezzle Inc. is committed to protecting the privacy of our job applicants. In compliance with the California Consumer Privacy Act (CCPA), we inform California residents about the personal information we may collect, the purposes for its collection, and your rights under the CCPA. For details about the categories of personal information we collect and your rights under the CCPA, please visit Sezzle's Employee Privacy Policy: https://legal.sezzle.com/state-employee-privacy-policy. By submitting your application, you acknowledge that you have read and understood this CCPA disclosure.

Equal Employment Opportunity:

Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

To apply: https://weworkremotely.com/remote-jobs/sezzle-chief-risk-officer

Headquarters: Remote, United States

About the Role

Galileo is transforming how America's workforce experiences healthcare, and we need an exceptional enterprise sales leader to accelerate our expansion. This role owns the full sales cycle with mid-to-large employers (1,000+ employees), partnering with benefits consultants and brokers to replace fragmented, frustrating healthcare with our virtual-first primary care platform. You'll be equal parts strategist, consultant, and closer—building a territory from the ground up while directly impacting how hundreds of thousands of employees access quality care.

A Day in the Life

You'll spend significant time developing your strategy—researching target accounts, mapping stakeholder landscapes, nurturing broker/consultant relationships, and orchestrating multi-threaded sales campaigns that position Galileo ahead of competitors. Equally important is the consultative aspect of the role: you'll lead discovery conversations with CFOs, CHROs, and benefits teams to diagnose their healthcare challenges, architect custom solutions, and build business cases that survive executive scrutiny. You'll balance independent pipeline development with intensive cross-functional collaboration—partnering with Finance on deal modeling, Legal on contract terms, and Operations on implementation planning—always connecting your work to transforming healthcare delivery for working families.

Key Responsibilities

• Own and build: Develop and execute a multi-year account acquisition strategy for your assigned region/vertical, creating multiple pipeline sources including direct outreach, broker/consultant partnerships, and market trigger identification
• Drive complex enterprise sales cycles: Manage 12+ month sales processes from initial contact through contract signature, orchestrating engagement across 5-10 stakeholders with competing priorities (C-suite, HR, finance, clinical teams)
• Build and leverage strategic partnerships: Cultivate relationships with benefits consultants, brokers, and industry influencers who generate recurring qualified opportunities and advocate for Galileo in competitive evaluations
• Deliver consultative solutions: Lead structured discovery to uncover employer pain points, translate clinical outcomes into financial ROI, and design deal structures that overcome budget and timing obstacles
• Forecast and report accurately: Maintain disciplined CRM hygiene in Salesforce, provide reliable monthly/quarterly revenue forecasts, and create comprehensive deal documentation that enables seamless cross-functional execution
• Contribute market intelligence: Serve as a feedback loop to product, marketing, and leadership on competitive dynamics, messaging effectiveness, and emerging customer needs based on frontline insights
• Ensure successful client launches: Partner with Operations, Finance, Legal, and Client Services throughout the deal lifecycle to align on implementation requirements, success KPIs, and long-term account strategy

Must-Have Qualifications

• 5+ years of B2B sales experience with documented quota attainment in complex, long-cycle environments
• 10+ years specifically selling to HR/benefits decision-makers in enterprise accounts (1,000+ employees preferred)
• Proven track record closing multiple deals with annual contract values of $500K+ (must provide specific examples)
• Direct experience in one or more of these domains: healthcare/benefits sales (health plans, wellness programs, digital health), insurance/broker channel sales, or HR technology sales
• Demonstrated CRM proficiency (Salesforce or equivalent) with strong documentation discipline and forecast accuracy
• Experience managing 12+ month sales cycles with seasonal buying patterns and navigating complex procurement processes
• Ability to travel approximately 50% and authorization to work in the United States

What Makes You Stand Out

• You're a market developer, not an order-taker: You've created non-traditional pipeline sources (like partnerships that generated 40%+ of opportunities), identified market triggers before competitors, and developed sophisticated territory strategies beyond basic segmentation
• You excel at stakeholder orchestration: You've successfully recovered deals after initial rejection by re-engaging through different stakeholders, and you naturally adapt your pitch for CFOs (financial impact), CHROs (employee experience), and clinical leaders (quality outcomes)
• You think like a consultant: You've built business cases that survived CFO scrutiny, designed creative deal structures to overcome obstacles, and uncovered non-obvious pain points through structured discovery—going far beyond surface-level cost concerns
• You're a collaborator who elevates the team: You document deals comprehensively so Finance, Legal, Operations, and Client Services have what they need; you bring back market intelligence from the field; and you've created playbooks or tools that improved team performance
• You bring existing relationships: You have an established network of benefits consultants, brokers, or enterprise contacts you can activate in this role

Benefits & Why Join Us

What You'll Gain:

• Ownership: Build something from the ground up with entrepreneurial autonomy while backed by a proven platform
• Mission-driven impact: Every deal you close improves healthcare access for thousands of employees and their families
• Strategic influence: Your market insights will directly shape Galileo's product, positioning, and go-to-market strategy

Compensation: $150,000 - $200,000 per year based upon prior experience, performance, and market dynamics. This role is eligible for variable compensation. OTE is ~$350,000–$400,000.

Comprehensive Benefits Package:

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off

To apply: https://weworkremotely.com/remote-jobs/galileo-vp-commercial-sales-employers

Headquarters: Florida, USA
URL: https://egearmedia.com/

ABOUT US
We run DTC ecommerce offers across health, smart devices, and outdoor products. Google Ads is our primary acquisition channel. We use RedTrack for attribution and we move fast.

ABOUT THE ROLE
You own the accounts. Search, PMax, Demand Gen — you build it, you run it, you fix it when it breaks, and you report on it every Friday. No managment layers and, no hand-holding. Direct access to the people who make decisions.

This is not a digital marketing strategy role. You are in the accounts every day - double down on what's working and scaling profitable campaigns. 

YOU ARE THE RIGHT PERSON IF

• You are proactive — you flag problems before being asked and make decisions without waiting to be told
• You have managed $30K+ per month in Google Ads spend on DTC or ecommerce offers, US market experience preferred
• You use AI tools — Claude, ChatGPT, Gemini — as part of how you work daily, not occasionally
• You have hands-on experience with RedTrack or a similar third-party tracker (postbacks, sub-parameters, offer-level tracking)
• You think in outcomes and managed budget, not years on a CV
• You understand that AI assistants are starting to shop on behalf of users — and you have a view on what that means for paid acquisition

WHAT WE OFFER

• Fully remote, flexible hours — results over schedules
• A supportive team that genuinely wants you there
• Ton of analytical data to work with from day one
• Direct access to a developer and decision-makers
• No micromanagement, no endless email chains
• Performance bonuses tied to profitable offers, uncapped

TO APPLY
Send three things — no exceptions:

1. A Loom video (1 minute or longer) walking through your background and one or a few succsful, scaling campaigns:  decision you made, what data drove it, and what happened. 
2. Cases presentation 
3. Your rate and availability

Only candidates that sent video will be reviewed. 

We're looking forward to seeing your application! 

To apply: https://weworkremotely.com/remote-jobs/egear-senior-google-ads-media-buyer-performance-marketing-lead-1

Headquarters: Canada (Remote)

Upgrade aide ses clients à avancer dans la bonne direction grâce à des produits financiers abordables et responsables. Depuis 2017, nous avons aidé plus de 7,5 millions de clients à accéder à plus de 42 milliards de dollars en crédit à la consommation. En nous concentrant sans relâche sur l'amélioration du bien-être financier de nos clients, nous développons des produits qui leur permettent de faire des économies et qui les soutiennent pour un meilleur avenir financier. Nous sommes soutenus par certains des meilleurs investisseurs dans le domaine de la technologie et avons été récemment valorisés à 7,3 milliards de dollars.

Nous sommes constamment reconnus pour notre culture de collaboration et d'inclusion. Plus récemment, nous avons été classés parmi les Premières entreprises fintech au monde par CNBC, Meilleurs lieux de travail par Built In, et par le San Francisco Business Times, Meilleurs lieux de travail d'Amérique par Newsweek, Meilleur employeur ''Startup'' par Forbes, et Employeurs les plus sains par Phoenix Business Journal.

Nous recherchons de nouveaux membres d'équipe qui sont enthousiastes à l'idée de concevoir et de proposer des produits nouveaux et meilleurs. Rejoignez-nous et aidez à bâtir un meilleur avenir financier pour des millions de personnes.

À propos du rôle

Un(e) Développeur(-euse) Expérience IA est responsable du cycle de vie complet des parcours que nos clients vivent avec l'agent IA d'Upgrade par clavardage, par téléphone et par courriel : création, optimisation, gestion des cas particuliers et augmentation du taux de résolution autonome. Cette personne conçoit des parcours dans les outils sans code de Sierra, collabore avec les groupes produits d'Upgrade pour intégrer leurs processus de service à l'agent, et répond de la capacité de l'agent à résoudre le problème du client de façon sécuritaire, exacte et sans intervention humaine.

Nous recherchons un(e) Développeur(-euse) Expérience IA pour prendre en charge l'agent IA d'Upgrade destiné à la clientèle. Vous ferez le lien entre les équipes de développement, de produit et des opérations clientèle. Vous transformerez des processus de service, comme effectuer un paiement, consulter les détails d'un prêt, mettre à jour une adresse ou activer les paiements préautorisés, en parcours de production, et vous continuerez à les améliorer après leur lancement.

Vous concevrez et gérerez les parcours de A à Z, de la première ébauche jusqu'à leur pleine maturité. Le travail est à la fois celui d'un bâtisseur et d'un analyste : concevoir le parcours, gérer les cas particuliers, lire les transcriptions et augmenter continuellement le taux de résolution autonome. Le taux de résolution autonome, la satisfaction client (CSAT), la qualité des transferts et le taux d'hallucination sont vos indicateurs clés. Au cours de votre première année, vous serez responsable d'un portefeuille de parcours couvrant l'ensemble de nos produits (prêts personnels, carte, paiement différé (BNPL), marge de crédit hypothécaire (HELOC), dépôts) et contribuerez à établir les normes selon lesquelles Upgrade conçoit, teste et déploie ses expériences IA.

Nos technologies principales

Sierra Agent Studio (parcours sans code), simulations et analyse des conversations Sierra, API GraphQL et REST (comme outils de parcours), Genesys (transfert vers le centre de contact), SumoLogic, Grafana, SQL, JavaScript/TypeScript, Claude et autres outils de LLM.

Ce que vous ferez

• Création de parcours : Concevoir et développer des parcours Sierra dans Agent Studio pour le clavardage, la voix et le courriel, de la phase de découverte avec les opérations jusqu'au déploiement en production
• Optimisation : Analyser chaque semaine les transcriptions, les enregistrements et les données analytiques, repérer où les conversations échouent ou sont transférées, et déployer des correctifs à la logique des parcours, aux instructions et à la base de connaissances
• Gestion des cas particuliers : Cartographier les scénarios problématiques (paiements refusés, identité non concordante, comptes en souffrance, demandes non prises en charge) et s'assurer que chacun se conclut par une réponse exacte ou un transfert fluide
• Résolution autonome : Assumer la responsabilité des cibles de résolution autonome et de CSAT pour chaque parcours, mener des déploiements progressifs (1 % → 100 %) et prioriser les travaux ayant le plus d'impact sur ces indicateurs
• Partenariat produit : Collaborer avec les groupes produits (prêts personnels, carte, BNPL, dépôts) pour définir la portée de nouveaux parcours, maintenir les parcours à jour au fil de l'évolution des produits et définir les API dont l'agent a besoin
• Sécurité et conformité : Appliquer l'authentification à plusieurs niveaux et la vérification renforcée, le libellé de conformité exact ainsi que des garde-fous contre les hallucinations et les réponses non conformes aux politiques
• Transferts : Concevoir les transferts vers des agents humains dans Genesys avec des résumés exacts et le contexte d'authentification
• Tests : Créer des suites de simulation et de tests de régression afin que chaque modification de parcours soit déployée avec la preuve qu'elle n'altère pas le comportement existant
• Surveillance : Suivre la latence, les erreurs et les abandons dans SumoLogic et Grafana, et être responsable des alertes
• Optimisation vocale : Latence, phrases de transition, interruptions, personnalité et ton
• Relation avec Sierra : Agir à titre de responsable technique de notre côté, faire remonter les problèmes liés à la plateforme et orienter les demandes relatives à la feuille de route

Ce que nous recherchons

• De 3 à 5 ans d'expérience en développement logiciel, ou une expérience équivalente dans des rôles en solutions techniques, en IA conversationnelle ou en gestion de produits techniques
• Connaissance pratique du comportement des agents LLM : instructions, appels d'outils, récupération de connaissances, et les points de défaillance de chacun
• Expérience dans la conception d'évaluations pour des systèmes non déterministes : jeux de tests, simulations, LLM évaluateur (LLM-as-judge), seuils de régression
• Une maîtrise technique suffisante pour lire des spécifications d'API, collaborer avec des développeurs backend sur des intégrations REST et GraphQL, et raisonner sur les autorisations et les portées de permissions
• Un esprit axé sur le produit et le client : vous comprenez les procédures opérationnelles, lisez les transcriptions, accordez de l'importance au ton et mesurez votre réussite selon la résolution du problème du client
• Sens des responsabilités en production : déploiements, surveillance, analyse de journaux et réponse aux incidents
• Rédaction claire et capacité à travailler avec des interlocuteurs non techniques des équipes des opérations, de la conformité et des affaires juridiques

Atouts supplémentaires

• Expérience pratique de Sierra Agent Studio ou d'une plateforme d'agents sans code comparable (Decagon, Ada, Kore.ai, Google CCAI, Amazon Lex/Connect)
• Expérience en IA vocale : reconnaissance vocale (speech-to-text), synthèse vocale (text-to-speech), optimisation de la latence, gestion des interruptions (barge-in)
• Connaissance des systèmes de centre de contact tels que Genesys et de la conception de transferts vers des agents
• Expérience en fintech ou dans un autre secteur réglementé (UDAAP, FDCPA, TCPA, PCI, SOC 2)
• Expérience en conception conversationnelle ou en rédaction UX

Ce que nous vous offrons

• Salaire compétitif ($140K-$180K) et plan d'options d'achat d'actions
• Assurances médicales, dentaires et de la vue payées par l'entreprise
• Congés payés flexibles
• Possibilités de croissance et de développement professionnel
• Congé parental payé
• Initiatives de santé et de bien-être

Exigence linguistique

English language is required for this position, as it involves interacting with staff at Upgrade's offices worldwide.

L'anglais est requis pour ce poste, puisqu'il comporte des interactions avec le personnel des bureaux d'Upgrade à l'échelle internationale.

Conditions environnementales et de travail

Le travail s'effectue à l'intérieur dans un environnement au rythme soutenu qui exige la capacité de gérer plusieurs priorités et de respecter les processus de travail, les horaires et les attentes en matière de service établi.

Les employés saisissent, extraient et échangent régulièrement des informations avec précision à l'aide de systèmes et d'applications numériques afin d'appuyer les objectifs opérationnels et de service à la clientèle.

Le poste exige la capacité de recevoir et d'échanger des informations avec les clients, les collègues, les superviseurs et les partenaires interfonctionnels par le biais des moyens de communication disponibles, qui peuvent inclure des réunions, des courriels, des appels téléphoniques et des outils de collaboration numériques, et peut impliquer des échanges en temps réel, verbaux ou en personne selon les besoins de l'entreprise.

Les fonctions peuvent inclure la gestion d'un volume élevé d'interactions entrantes et/ou sortantes avec la clientèle ainsi que d'activités de travail à l'aide de systèmes de télécommunication et informatiques. Le poste exige la capacité de lire, d'analyser et d'interpréter les informations affichées à l'écran d'ordinateur et de maintenir une posture de travail pendant de longues périodes, conformément aux exigences du poste.

Le travail peut s'effectuer dans un centre de contact, un bureau ou en télétravail, selon les besoins de l'entreprise et la nature du poste. Les environnements de travail sur place peuvent inclure des espaces de travail partagés, un éclairage de bureau standard et un bruit de fond modéré typique des environnements de service à la clientèle ou opérationnels.

Les employés en télétravail sont responsables de maintenir un espace de travail sécurisé et productif avec une connexion Internet fiable qui prend en charge les systèmes de l'entreprise et protège la confidentialité des informations de l'entreprise et des clients.

Des mesures d'adaptation raisonnables peuvent être mises en place pour permettre aux personnes qualifiées vivant avec un handicap d'exercer les fonctions essentielles du poste, conformément à l'Americans with Disabilities Act (ADA) et aux lois étatiques et locales applicables.

Nous sommes un employeur garantissant l'égalité des chances et nous valorisons la diversité au sein de notre entreprise. Nous ne faisons pas de discrimination fondée sur la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil, le statut d'ancien combattant ou le statut de handicap.

Upgrade n'accepte pas les candidatures spontanées soumises par des agences de recrutement, des cabinets de recherche de personnel ou toute autre tierce partie. Tout CV soumis à un employé d'Upgrade sans accord écrit préalable en vigueur sera considéré comme la propriété d'Upgrade, et Upgrade ne sera pas tenue de payer des bonus de recommandation ou de placement. Les agences doivent obtenir une approbation écrite au préalable du service d'acquisition de talents d'Upgrade pour soumettre des candidatures, et ce, seulement si une entente valide et dûment signée est en vigueur.

To apply: https://weworkremotely.com/remote-jobs/upgrade-developpeur-euse-experience-ia-ia-conversationnelle

Headquarters: Remote - US

This is Legal at Lattice

The Lattice Legal team is looking for an experienced, business-minded Senior Contracts Manager to help lead our commercial contracting function. In this role, you will independently manage a broad portfolio of customer, vendor, partnership, and other commercial agreements while serving as a trusted adviser to teams across the company.

You will be expected to understand Lattice’s business, products, contracting standards, and risk framework well enough to resolve most matters independently, identify practical paths through difficult negotiations, and escalate issues with a clear assessment and recommendation. The right candidate combines strong contract judgment, operational discipline, commercial awareness, and fluency with modern legal technology and AI-assisted workflows.

This is a highly cross-functional role supporting Sales, Deal Desk, Procurement, Privacy, Security, Finance, Product, Partnerships, Marketing, and other business teams. Success requires balancing thoughtful risk management with a practical focus on customer experience, business velocity, and scalable operations.

What You Will Do

• Independently draft, review, negotiate, and manage a high volume of commercial agreements within Lattice’s contracting playbooks, approval framework, and risk tolerances.
• Lead negotiations involving SaaS order forms, terms of service, master services agreements, data processing agreements, service level agreements, amendments, renewals, trials, AI-related terms, termination agreements, and related customer documents.
• Review and negotiate vendor, supplier, and service-provider agreements, coordinating with Procurement, Privacy, Security, Finance, and business owners based on the services involved and the risks presented.
• Support technology partnerships, integrations, referral programs, sponsorships, events, speaker engagements, and other strategic or marketing relationships.
• Serve as a primary point of contact between Legal and business stakeholders, providing practical guidance on contract structure, risk allocation, negotiation strategy, approval requirements, and escalation paths.
• Exercise independent judgment to resolve matters within established parameters and promptly escalate material legal, financial, privacy, security, product, or operational risks with a concise analysis and recommended approach.
• Partner with Privacy, Security, Product, Finance, and other subject-matter experts to ensure contractual commitments are accurate, operationally feasible, properly approved, and tracked where appropriate.
• Manage numerous concurrent negotiations with strong prioritization, responsiveness, and ownership from intake through signature.
• Maintain accurate contract records, approvals, metadata, and final documentation across Ironclad, Salesforce, Zip, and related systems.
• Identify recurring negotiation patterns, operational friction, and emerging risks, and translate those observations into improvements to templates, playbooks, fallback positions, training, and self-service resources.
• Use approved AI and legal technology tools to accelerate contract review, compare proposed language against playbooks, identify issues, support drafting, summarize negotiations, and improve reporting and workflow efficiency.
• Help develop meaningful reporting on contract volume, cycle time, negotiation trends, escalations, and other indicators that can improve the contracting function and the broader business.
• Stay informed about developments affecting commercial contracting, SaaS businesses, data privacy, AI-enabled products, and contracting technology.

What You Will Bring to the Table

• Five or more years of relevant experience negotiating and managing commercial technology agreements, preferably in a high-growth SaaS or technology company. Equivalent combinations of legal, contracts, and business experience will be considered.
• Demonstrated ability to independently manage customer-facing SaaS negotiations, including master agreements, subscription terms, data processing agreements, service level agreements, and related commercial documents.
• Experience reviewing technology vendor and procurement agreements. 
• Strong commercial judgment and the ability to distinguish material risk from lower-value negotiating points.
• Ability to apply playbooks and policies thoughtfully, identify matters outside established parameters, and present escalation issues with practical recommendations.
• Working knowledge of common SaaS contracting issues, including intellectual property, confidentiality, data use, privacy, security, indemnification, limitations of liability, SLAs, warranties, renewals, and termination rights.
• Strong written and verbal communication skills, including the ability to explain complex contract issues clearly to business stakeholders and counterparties.
• Excellent organizational and project-management skills, with demonstrated success managing a large and changing portfolio of matters with limited supervision.
• A collaborative approach and a record of building trusted relationships across Sales, Deal Desk, Procurement, Finance, Privacy, Security, Product, and other functions.
• Meaningful experience using AI-assisted tools for contract review, drafting, analysis, knowledge management, or workflow automation, together with sound judgment regarding confidentiality, accuracy, and responsible use.
• Proficiency with Microsoft Word and experience with contract lifecycle management and procurement platforms.
• Experience with Ironclad, Salesforce, Zip, Google Workspace, Slack, and Excel is preferred.
• Experience working with international counterparties and modern privacy and AI regulatory frameworks is a plus.

__

The estimated annual cash salary for this role is $123,500 - $154,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

#LI-remote

To apply: https://weworkremotely.com/remote-jobs/lattice-senior-contracts-manager

Headquarters: Remote - Ireland

As Associate General Counsel, you'll join Coinbase's Privacy Legal team reporting to the Managing General Counsel. You'll serve as a senior legal advisor on privacy and data protection across the company's global operations. This role sits at the intersection of product development, regulatory strategy, and data governance, advising teams on how to build privacy-forward products while navigating a rapidly evolving regulatory landscape. You'll partner with Privacy Operations, Product Counsel, Security, and Engineering to shape Coinbase's privacy program, translate complex global requirements into actionable guidance, and represent the company with regulators and government agencies in one of its most important markets.

What you'll do:

• Own the development, implementation, and scaling of Coinbase's global privacy program in partnership with Privacy Operations, including policy drafting, data protection agreements, and transparency reports
• Lead cross-functional privacy initiatives spanning data governance, data protection tooling, and data subject rights processes in collaboration with CX, Engineering, and international teams
• Partner with Product and Commercial Counsel to embed privacy-by-design principles into the product development and launch lifecycle, translating regulatory requirements into clear, actionable product guidance
• Drive Coinbase's response to privacy incidents, regulatory inquiries, and law enforcement demands in coordination with Security and Trust & Risk
• Shape Coinbase's external privacy narrative and engage directly with government agencies, privacy regulators, and data protection authorities across EMEA and globally

Required Skills and Experience:

• 8+ years as a practicing attorney with 5+ years of substantive privacy experience, including in-house experience at technology or financial services companies
• JD or international equivalent, with qualification as a lawyer in the UK, Ireland, or an EU jurisdiction
• Deep expertise in EU and international privacy and data protection law (GDPR, PIPEDA, LGPD, CCPA/CPRA, state data breach notification laws) with demonstrated ability to map global requirements to business practices and compliance controls
• Proven track record leading complex, cross-functional privacy programs requiring coordination across Legal, Product, Engineering, Security, and Operations
• Experience drafting and negotiating privacy policies, data protection agreements, and vendor information security terms, and responding to regulatory inquiries from data protection and consumer protection authorities
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77876

To apply: https://weworkremotely.com/remote-jobs/coinbase-associate-general-counsel-privacy

Headquarters: Austin | Chicago | New York City | Salt Lake City | San Francisco | Remote (US)

Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle.

You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion).

RESPONSIBILITIES

• Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization.
• Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries.
• Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes.
• Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the Enterprise customer segment.
• Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
• Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR.
• Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey.
• Adoption & Usage: Drive focus on adoption and usage to accelerate time-to-value for enterprise accounts, ensuring strong retention and expansion outcomes.

QUALIFICATIONS 

• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.
• Our Managers are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $181,000 - $239,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-AC1

To apply: https://weworkremotely.com/remote-jobs/gong-io-sr-manager-enterprise-revenue-architect

Headquarters:
URL: https://www.apollo.io/es

To apply: https://weworkremotely.com/remote-jobs/apollo-business-recruiter

Headquarters: Delaware
URL: https://aitrainers.online/

We are expanding our global roster and looking for top-tier Generalist and Python AI Trainers to join our fast-growing team.

Role 1: Generalist AI Trainer

As a Generalist Trainer, you will craft complex prompts, evaluate model responses for nuance, logic, and factual accuracy, and rewrite answers to reflect expert-level human reasoning across various domains.

• Compensation: $30 – $45 per hour

• Key Responsibilities:

  • Design challenging prompts to test the limits of advanced LLMs.

  • Fact-check, critique, and improve model-generated responses for clarity, tone, and accuracy.

  • Compare multiple model outputs and provide detailed justifications for your rankings.

• What We're Looking For:

  • Bachelor’s, Master’s, or Ph.D. degree in any academic discipline (or students on session).

  • Exceptional writing, editing, and critical thinking skills with flawless attention to detail.

  • Ability to explain complex topics clearly and concisely.

Role 2: Python AI Trainer

As a Python AI Trainer, you will focus on evaluating and improving code-generation capabilities, debugging intricate algorithms, and authoring complex programming tasks to test advanced coding models.

• Compensation: $55 – $120 per hour (based on expertise and complexity)

• Key Responsibilities:

  • Write clean, efficient, and well-documented Python code to test LLM coding assistants.

  • Evaluate model-generated scripts for bugs, edge cases, security vulnerabilities, and optimal performance.

  • Create diverse, multi-step coding prompts and benchmark solutions.

• What We're Looking For:

  • Strong proficiency in Python and familiarity with popular libraries/frameworks.

  • Solid understanding of software development principles, data structures, and algorithms.

  • Experience in code review, software engineering, or technical writing is a strong plus.

Why Join AITrainers Online?

• Competitive Pay & Weekly Payouts: Enjoy reliable earnings paid weekly via PayPal.

• Total Flexibility: Work 100% remotely on a flexible schedule. Set your own hours and work from anywhere in the world.

• Continuous Learning: Get an insider’s look at the cutting edge of generative AI technology while sharpening your own analytical and technical skills.

To apply: https://weworkremotely.com/remote-jobs/aitrainers-remote-ai-trainers-generalist-and-python-coding-experts

Headquarters: Oregon
URL: https://paragonplanners.com/employment/

Part-Time Remote Database & CRM Specialist (Training Provided)

Paragon Planners | Remote, U.S. | $20–$23 per hour

About Paragon Planners

At Paragon Planners, we provide administrative and operational support to professionals in the financial services industry. We're a fully remote team that values accuracy, dependability, communication, and people who take pride in doing great work.

We're looking for a Database & CRM Specialist to join our team and help keep the information behind our operations organized, accurate, and running smoothly.

This is a great opportunity for someone who enjoys working with spreadsheets, learning new systems, solving problems, and digging into the details. You'll receive training on our processes and work closely with our Database & IT Director as you grow into the role.

What You'll Be Doing

• Organizing, cleaning, and maintaining Excel spreadsheets and databases

• Identifying duplicate records, formatting issues, and data inconsistencies

• Preparing, reviewing, and validating information for CRM uploads

• Assisting with territory mapping, travel zones, and geographic data organization

• Helping analyze advisor rankings, territory information, and other operational data

• Generating CRM reports and maintaining accurate records

• Tracking projects, deadlines, and assigned tasks

• Maintaining accurate billing-related documentation

• Protecting confidential information and ensuring data integrity

• Learning new systems and supporting additional database projects as needed

What We're Looking For

• Strong attention to detail and a commitment to accuracy

• Experience working with Microsoft Excel and organizing data

• Comfort learning new software and navigating multiple applications

• Strong organizational and problem-solving skills

• Ability to manage assignments independently while communicating progress and asking questions when needed

• Dependability, professionalism, and good time management

• Experience with Microsoft Office, Google Docs/Sheets, and Outlook

• High school diploma or GED and at least one year of related experience or training; two or more years preferred

Experience with CRM systems, database maintenance, or data analysis is helpful, but you do not need to know our specific systems. We're happy to train the right person!

Position Details

• Fully remote, part-time opportunity

• Starting pay: $20–$23 per hour, depending on experience and location

• Training provided

• Reports to the Database & IT Director

• Requires a reliable internet connection, a quiet home workspace, and a compatible Windows computer

Eligible Hiring States

We are currently only hiring in the following states:

AL, AZ, FL, GA, ID, KY, LA, MI, MO, NC, OH, OR, SC, TN, TX, UT, and WY.

As Paragon Planners is not currently able to employ individuals in every state, continued employment following a relocation depends on your new location and cannot be guaranteed.

How to Apply

If you enjoy working with data, have strong organizational skills, and are excited about learning new systems, we'd love to hear from you!

Please submit your resume and a cover letter explaining your interest in the position, your experience with spreadsheets or database systems, and how your skills would help you succeed in this role.

Click Here To Apply!

Application Timeline: We'll begin contacting selected applicants regarding next steps by October 23, 2026.

Paragon Planners is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply.

To apply: https://weworkremotely.com/remote-jobs/paragon-planners-part-time-remote-database-crm-specialist