Get the chrome extension CSS Support Engineer L2
M9 Solutions
M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.
M9 Solutions is seeking a CSS Support Engineer L2 to work remotely in support of a contract for a client located in Washington, DC. Must be a U.S. citizen or lawful permanent resident.
Responsibilities
- Serves as a technical liaison for data engineers utilizing Palantir Foundry platform, providing first-line support and guidance.
- Cultivates an in-depth understanding of Foundry applications, leveraging this knowledge to efficiently and satisfactorily address user inquiries.
- Works in tandem with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and performance.
- Spearheads various support initiatives aimed at amplifying the global support framework for platform users, focusing on scalability and efficiency.
- Contributes to the enrichment of core documentation, filling in gaps and clarifying complex concepts where needed.
- Distills observed trends into actionable feature requests in collaboration with product engineers to steer the continuous evolution of the platform.
Required Skills and Qualifications
- Work Authorization: U.S. citizen or lawful permanent resident.
- Background in Computer Science, Engineering, Information Systems, or other technical field.
- Proficiency in Python and PySpark is essential, with additional skills in SQL, Java, and TypeScript/JavaScript viewed favorably.
- A good grasp of APIs, RESTful services, and development best practices, including code branching and testing.
- Exceptional English writing and communication skills, capable of engaging effectively with clients on intricate and sensitive issues.
Preferred Skills and Qualifications
- Experience with analytical software platforms and large-scale data utilization for solving valuable business problems across any industry or domain.
- Familiarity with advanced data analysis and engineering techniques, enabling users to fully leverage the platform's capabilities.
- Knowledge of development standard practices, including efficient code management strategies such as branching and testing.
- Demonstrated passion for customer support and empowerment, with a primary focus on addressing customer support tickets.
- Prior experience in customer support roles, preferably involving complex software platforms.
- Adaptability in a fast-paced setting, with a product and support landscape that is constantly evolving.
- A self-starter mentality, capable of independent operation and decision-making with minimal oversight.
- Strong organizational acumen and meticulous attention to detail, supported by effective prioritization and task management strategies.
- Experience in streamlining and enhancing support processes is a plus.
- Proven ability to apply analytical software solutions across large-scale data sets to solve significant business challenges in various domains.
- A commitment to continuous learning and growth, with a readiness to rapidly acclimate to the platform and project-specific workflows.
- Comfort in navigating and contributing to a dynamic work environment with shifting objectives and iterative user engagement.
Full-Time Employee Compensation
- M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
- M9 Benefits -
M9 Solutions, LLC (M9) is a Federal subcontractor and complies with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). M9 also adheres to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), ensuring equal opportunity for protected veterans. If you wish to voluntarily share that you are an individual with a disability, you are welcome to do so at any point in the application or employment process; M9 does not require this information, and it will not affect your candidacy. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at or 703-936-0880.
M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.
With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.
Originally posted on Himalayas
Support Engineer
Monalee
About Artemis
At Artemis (artemispower.com), we're on a mission to accelerate the adoption of solar, storage, EV charging, and home improvements by making them more accessible, transparent, and affordable. Founded in 2022, we're a venture-backed climate tech company using machine learning and AI to reinvent how homeowners upgrade their homes — a market orders of magnitude bigger than solar alone. Our platform generates instant, accurate proposals and streamlines the sales process for homeowners and installers alike.
We're a fast-growing, dynamic startup moving quickly — shipping new products, entering adjacent categories, and expanding the platform every quarter. If you want broad surface area, fast feedback loops, and real ownership, this is the place.
Our values
- Challenge Assumptions. Creatively find better ways of working.
- Stop, Look, Listen, and Smell. Pay attention before you act — gather context, read the room.
- Move Fast. Thoughtfully prioritize work.
- Be Scrappy. View problems as opportunities; stay lean.
- Always be Learning. Stay curious; invest in your craft.
- Do the Right Thing. Keep commitments, close the loop.
The role
Support Engineers sit at L2 in our support stack — L1 (Technical Support Representatives) handle direct customer contact, you're the technical responder they lean on, and L3 (senior engineers) is where you escalate when a problem needs deeper investigation. You'll run technical investigations, ship bug fixes, and keep L1 unblocked so customers stay unblocked. Because support touches every part of the product, you'll build broad familiarity across the codebase and work closely with Engineering, Product, and Customer Success.
The shift for this position is 3PM-11PM ET weekdays, with on-call every other Saturday 10am-3pm ET.
Key responsibilities
- Serve as the primary technical responder on your assigned support shifts — this is an L2 role, so most tickets reach you via escalation from L1, not directly from customers.
- Support our L1 Technical Support Representatives with technical context, reproduction steps, and answers that unblock their customer conversations.
- Run technical investigations on escalated issues and ship bug fixes end-to-end — scrappy, not sloppy.
- Escalate to L3 (senior engineers) when a problem needs deeper investigation, and time-box your own digs.
- Identify recurring issues across tickets, propose broader fixes, and suggest metrics that improve visibility on high-impact problems.
- Partner with Customer Success and Product to turn customer context into the right fix.
- Document findings, write knowledge-base articles, and leave the code better than you found it.
Required qualifications
- 5+ years of experience in an engineering or technical support role in a B2B SaaS environment.
- Comfortable in a modern web stack — Next.js, React, Node.js, JavaScript/TypeScript, or similar.
- Working knowledge of SQL and a scripting language (Python, Bash, or similar).
- Hands-on with testing and monitoring tools like Postman, PostHog, CloudWatch, Sentry, or equivalents.
- Experience with support ticketing systems (Zendesk, Jira, Linear, or similar).
- Strong written communication — you can explain a technical problem to both a customer and a senior engineer.
- Thrives in a fast-moving, dynamic startup environment — comfortable with shifting priorities and ambiguity.
- Hands-on experience with AI development tools and workflow (Cursor, Claude Code, or similar) for investigation, debugging, and shipping fixes faster.
What we offer
- Fully remote work.
- Stock options.
- Health benefits.
- Paid time off and vacations.
- Annual tech allowance.
- Professional development through courses, seminars, and certifications.
Interested? Email your resume to — a short note on why you're drawn to the role helps us move fast.
Artemis is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas