Retail,Insurance,Administration|Operations Assistant,Administration Jobs

Job Description

The Store Operations Support Specialist conducts operations assessments in U.S. Domino’s stores, provides hands-on training, and works with marketplace partners to improve operations. This role evaluates store performance and compliance, supports education and calibration, contributes to new programs and innovations, and uses store data and technology to plan and complete visits.

What You’ll Do

• Conduct operations assessments in U.S. stores, evaluating product, service, image, food safety, team member safety, and technology and innovation.
• Provide hands-on training during assessments and evaluate store systems for compliance with Domino’s standards and procedures.
• Visit stores in the assigned area multiple times per year to support team objectives, including travel outside the assigned area when needed to help meet visit goals.
• Facilitate educational programs focused on operations evaluation and improvement, and proactively educate the marketplace on current and revised standards.
• Partner with franchise business consultants, franchisees, multi-company operators, and marketplace trainers to develop targeted training; conduct calibration visits and share best practices.
• Support special programs and onboarding, gather specialized data upon request, assist with testing and rollout of innovations or product launches, and serve as an information resource for the marketplace.
• Maintain timely, accurate communication with the World Resource Center, marketplace leaders, and franchisees; use store data, reports, and technology to plan visits, complete visits on schedule, arrange cost-effective travel, and participate in team and individual meetings.

What You’ll Bring

In addition to the technical and functional requirements of this role, successful candidates demonstrate Domino's Hungry for MORE Ways of Working:

Be Curious

• Seeks clarity, asks thoughtful questions, and uncovers root causes to solve problems effectively.
• Actively pursues learning opportunities, applies feedback, and continuously develops new skills.

Connect the Dots

• Uses information and insights to identify opportunities and drive informed decisions.
• Builds strong partnerships across teams and considers the broader organizational impact of decisions.

Aim High

• Sets ambitious goals, challenges the status quo, and focuses on work that drives meaningful business results.
• Uses feedback and data to continuously improve performance and outcomes.

Shift Fast

• Adapts quickly to changing priorities and business needs while maintaining focus on results.
• Demonstrates resilience, sound judgment, and the ability to learn from setbacks.

Deliver More

• Takes ownership, executes with discipline, and consistently produces measurable results.
• Identifies opportunities to create additional value for customers, team members, and the business.

Job Description

(80%) Conduct Operations Assessments in all US stores

• Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
• Provide hands-on training during the assessment with a positive attitude
• Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
• Evaluate all stores in assigned area multiple times per year to meet team objective
• Assist team to meet visit goal which may include travel outside of your assigned area

(10%) Facilitate educational programs on operations evaluation and improvement

• Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
• Educate marketplace on current and revised standards in a proactive manor
• Perform calibration visits with the marketplace leaders
• Assess and share best practices

(5%) Additional Responsibilities

• Participate in special programs such as Domino’s Pizza Prep School
• Participate in FBC, Franchisee and Specialist on-boarding
• Gather and provide specialized data upon request
• Support the testing and rollout of new innovations or product launches
• Act as a resource for information to the marketplace

(5%) Administrative

• Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
• Utilize store data and provided technology to effectively plan store visits
• Schedule all travel in the most cost-effective manner
• Utilize available reports and data to ensure store visits are completed on schedule
• Facilitate and participate in team and individual meetings