Get the chrome extension Consumer Support Professionals: Questionnaire on Administrative Workarounds
Terac
What We're Researching
We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.
How It Works
You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.
Who This Is For
We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.
What You'll Do
Complete an eight-question written survey about consumer administrative problems.
Describe a recent, anonymous example of a recurring issue you have observed.
Estimate the time, financial cost, and frequency of current workarounds.
Identify professional, legal, or privacy limits that a new software tool would need to respect.
Who Should Apply
Recent professional or volunteer experience assisting consumers with administrative tasks.
Ability to clearly distinguish between observed facts and estimates.
Comfortable providing detailed written responses independently.
Commitment to maintaining consumer privacy by omitting identifying details.
Compensation
$11 one-time
Ready to participate?
Start your paid interview now
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at or on YouTube at @jointerac.
Originally posted on Himalayas
Consumer Support Professionals: Feedback on Recurring Workflows
Terac
What We're Researching
We're running a paid study on the friction points consumers experience during recurring workflows. Understanding these common roadblocks helps us identify areas where targeted support or small, useful offers could make a significant difference. Your observations from the front lines will provide essential real-world context on how people actually navigate these challenges.
How It Works
You will complete a detailed asynchronous questionnaire focusing on a specific consumer workflow you frequently assist with. Throughout the survey, you will describe recurring problems you have observed and the typical workarounds people employ to bypass them. We will ask you to estimate the frequency of these issues and note any observed payments related to the task. Please draw clearly on direct observations rather than theoretical estimates, ensuring no sensitive or identifying customer data is shared.
Who This Is For
We welcome customer support specialists, client success managers, and anyone whose primary role involves directly helping consumers navigate recurring tasks. The ideal participant has a sharp eye for recurring user friction and can clearly articulate the gap between a planned workflow and actual user behavior. If you spend your days guiding people through routine processes, you are a great fit for this study.
What You'll Do
Complete an independent questionnaire detailing a recurring consumer workflow you support
Describe common user friction points and the workarounds consumers currently use
Differentiate clearly between direct observations and general estimates
Detail any observed payments or small offers that might alleviate the workflow friction
Who Should Apply
Direct professional experience assisting consumers with recurring workflows
Comfortable analyzing and describing common user problems in detail
Ability to maintain strict confidentiality by omitting any identifying customer details
Compensation
$6 one-time
Ready to participate?
Start your paid interview now
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at or on YouTube at @jointerac.
Originally posted on Himalayas