Technical Support Engineer - Automation

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Technical Support Engineer - AutomationLocation: Santa Clara, CA 95054 (Note: This position requires an onsite presence weekly on Wednesday and Thursday)Duration: 12 Months with possible extensionPay Rate: 46.34/hr on W2Job Description:What you will do in this role:Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.From the JD, what are the top must have skill sets required in order to be successful in this role?Experience writing and debugging JavaScript Code or similar languageDemonstrates an AI-driven mindset by leveraging automation, data insights, and intelligent tools to improve efficiency, decision-making, and customer outcomesWorking knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)Understanding of remote administration via SSH, SNMP, WMI, PowershellExcellent troubleshooting skillsSkillsWhat you need to be successful in this role:Experience writing and debugging JavaScript CodeWorking knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database conceptsWorking knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)Understanding of remote administration via SSH, SNMP, WMI, PowershellUnderstanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and portsFamiliarity with VMware, AWS, Azure,Event Management Systems.Excellent troubleshooting skillsAbout ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunitiesASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.