Shift Manager - In Suite Dining

Position Overview The primary responsibility of the Shift Manager of In-Suite Dining is to ensure that the In Suite Dining staff provides consistent high-quality service to Venetian guests. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. Essential Duties & Responsibilities • Maintains high morale within the department. • Analyzes daily reports including revenue, profit, labor and operating costs and act on areas of opportunity. • Generates and maintains department budget, forecasting and various reports. • Directs work assignments of team members and develop work schedules to ensure appropriate staffing levels. • Manage staff and organize department functions in accordance with company guidelines. • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality. • Ensures the department is run effectively and efficiently. • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary). Additional Duties & Responsibilities • Successfully manages a 5-Star and 5-Diamond In-Suite Dining Team. • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. • Monitors team performance in all phases of service and job functions; rectify deficiencies. • Manage staff and organize department functions in accordance with company guidelines. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned. Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Additional Duties & Responsibilities Additional Duties & Responsibilities Minimum Qualifications • Bilingual in Spanish is preferred. • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements Must be able to • Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned. • Physically access all areas of the property and drive areas with or without a reasonable accommodation. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.