Help Desk Technician

Position Type: Non Classified Job Title: Help Desk Technician Classification Title: Help Desk Specialist Campus Location: ASU Beebe Job Description: GENERAL DESCRIPTION Arkansas State University–Beebe, a two-year residential community college within the Arkansas State University System, is seeking to fill (2) positions. The Help Desk Technician is responsible for all Tier 1 and most Tier 2 hardware and software support to all ASU Beebe faculty, staff and students by telephone and email as well as in person support for faculty and staff on university owned computer equipment. This position is also responsible for the installation, configuration and support of all university computers, printers, related hardware and university owned software. ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Responding to queries on the phone, via email, in person, or through remote access2. Offering technical assistance on the delivery, configuration, set up, maintenance, andtroubleshooting of computer systems, hardware, and software3. Enter information into the Helpdesk ticket system4. Maintain professionalism when working with clients5. Escalate tickets to the next level as needed6. Escalate complaints to the next level as needed7. Assist other ITS team members on assignments and projects as needed8. Other ITS duties as assigned Required Qualifications: An Associate’s degree is preferred in Computer Science or closely related field. Relevant education and experience may substitute for the degree requirement; plus a minimum of one year related experience is required or equivalent combination of education and experience. A valid driver’s license in good standing is required due to the this position regularly driving university vehicles. Minimum Salary or Salary Range: $28,172 Stand: regularly Walk: regularly Sit: regularly Use hand to finger, handle, or feel: regularly Reach with hands and arms: occasionally Climb or balance: occasionally Stoop, kneel, crouch or crawl: occasionally Talk or Hear: regularly Up to 10 pounds: regularly Up to 25 pounds: frequently Up to 50 pounds: occasionally Up to 100 pounds: occasionally More than 100 pounds: occasionally Does this position have any special vision requirements? Check all that apply.: Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus Background Check Statement: This position will be subject to a pre-employment criminal, sex-offender registry background check. In cases where pre-determined, an additional financial/credit history/ background check may be required as well. Convictions that have been sealed or legally eradicated and misdemeanor convictions for which probation was completed and the case was dismissed, will be excluded. Disclosure does not constitute an automatic bar to employment. Factors such as dates of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account. Background Check Requirements: Both ASU Beebe EEO Statement : Arkansas State University-Beebe shall provide equal opportunity for employment to all persons regardless of race, color, religion, sex, national origin, disability, age, or veteran status, and shall strive to achieve full and equal employment opportunity throughout our campuses for faculty and staff. Our goal is to foster a workplace community where individuals are valued for their diverse backgrounds and differences. Posting Number: NC3552014 Open Date: 08/28/2026 Open Until Filled: Yes Special Instructions to Applicants: NOTE: If you are a veteran, disabled veteran, or spouse of a deceased veteran and would like Veteran’s Preference, we will need to see proof of status in order to grant that. Please see Veteran’s Preference section of the application for specific proof. Applicants for this position with ASU-Beebe must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with ASU-Beebe such as H1-B, F-1 (CPT/OPT), TN or any other status. U.S. Department of Labor • Know Your Rights https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf • Family and Medical Leave Act (FMLA) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf (English) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlasp.pdf (Spanish) • Employee Polygraph Protection Act https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf