Homeless and Housing Services Jobs

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures. JOB SUMMARY: The Case Manager provides direct management services including identifying and coordinating community resources. The Case Manager provides a variety of individual and/or group supportive services that address both short-term and long-term client needs. ESSENTIAL DUTIES and RESPONSIBILITIES: Interviews clients for direct service needs, develop a case plan with the client including written short-term and long-term goals and tasks. Makes referrals as needed. Reevaluating goals with clients at regular intervals. Facilitates individual and group meetings as needed. Serves as a member of the multidisciplinary case team. Collaborates with other disciplines including substance abuse, legal, medical, educational, vocational, mental health professionals and other service providers. Makes appropriate referrals for emotional, substance abuse, legal, medical, dental, educational recreational, vocational, employment and housing needs. Creates and maintains case records, including, but not limited to legal documentation, assessments, case notes, case plans, service updates, court reports, medical reports, referrals, discharge summaries, visitation records and educational information. Enhances the client environment by creating a hospitable and customer-oriented facility. Completes reports and maintain st9tistical data, meets programmatic, documentation and other performance standards, on an on-going basis. Performs all other related duties as assigned.

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures. JOB SUMMARY: The Lead Case Manager improves the well-being of current or formerly homeless individuals and families by providing guidance and case management services, including the coordination of community resources. The position helps ensure that operations and practices follow best practice standards of the profession, contract/grant requirements, and agency case management practices and procedures. The Lead Case Manager provides input on the program operations, program development, staff training and some personnel activities. ESSENTIAL DUTIES and RESPONSIBILITIES: Work with the Manager of Social Work to ensure compliance with contracts, agency policies and procedures, departmental guidelines, accreditation requirements, ethics, best practices, and quality standards within the field. a. Monitor and review client files and client information in assigned databases such as Homeless Management Information System (HMIS) and HTH/Octo for completeness and quality of content. b. Review the quality of notes and ensure they are in Data Assessment Plan (DAP) format and contain submission of case notes within 48 business hours of service provided. c. Lead and participate in client File Reviews (the agency’s Individual Service Review process); report any findings to the Manager of Social work and Director of Quality Assurance. d. Facilitate random client satisfaction surveys for quality assurance and staff supervision. e. Facilitate regularly scheduled case conference and skill-building meetings for case management staff to build competencies in best practices and department practice protocols. f. Review incident reports, liaison with (Department of Human Services (DHS) and Department of Quality Assurance staff as needed. g. Report all serious incidents, allegations, grievance and sensitive situations to the Sr. Program Manager and Director of PSH in a timely manner. Oversee direct service operations to improve client services outcomes and customer satisfaction. a. Serve as point of contact for all new program referrals at the time of intake and assign them to Case Management staff. b. Report clients’ vacancies to the funder and serve as a point of contact for the Coordinated Entry System (CAHP). In addition, attend all necessary CAHP meetings/conference calls c. Provide crisis intervention assistance to all Case Management staff, in the absence of assigned case manager supervisor. d. Deliver and coordinate services to individuals and families, as needed. e. Completes reports and maintains statistical data, meets programmatic, documentation and other performance standards, on an on-going basis. f. May carry a limited caseload, depending on the needs of the program. May supervise volunteers and/or interns. Perform other job-related duties as assigned.