Guest Relations Jobs

The Guest Relations Teammate creates a welcoming, high-energy, and exceptional experience for Under Armour teammates and guests at the Performance Center. This role is responsible for supporting daily front-desk and facility operations while helping drive participation in fitness, recovery, personal training, group exercise, events, and wellness programming. The ideal candidate has a genuine passion for helping others, building relationships, and creating a positive corporate wellness experience. Guest Experience & Engagement Welcome Under Armour teammates and guests, assist with check-ins, and answer membership and facility questions. Build authentic relationships with members and encourage ongoing participation in available fitness and wellness offerings. Lead facility tours and introduce teammates to personal training, group exercise, recovery services, events, and other engagement opportunities. Support Under Armour activation and engagement goals through proactive outreach, event promotion, and personalized member follow-up. Communicate current programs, promotions, schedules, and important facility updates clearly and enthusiastically. Encourage member feedback and help ensure concerns are addressed promptly and professionally. Essential Job Functions Maintain a clean, organized, welcoming, and “stage-ready” fitness-center environment; complete daily facility inspections and assigned cleaning responsibilities. Accurately manage check-ins, scheduling, member notes, and other transactions within applicable CRM and lead-generation systems. Respond to member, guest, and prospect inquiries by phone, email, and in person. Support outreach efforts to prospective and existing members, including phone calls, follow-up, referrals, and program reminders. Maintain knowledge of the Performance Center’s services, equipment, wellness programs, policies, and Under Armour-specific offerings. Participate in daily huddles, coaching, team meetings, and activation planning with the Senior Team Lead and Corporate Fitness Manager. Follow all company and client policies, procedures, and safety standards. Ideal Candidate A positive, dependable teammate with excellent communication and customer-service skills; an interest in fitness and wellness; and a passion for helping people feel seen, supported, and motivated.

The Guest Relations Teammate possesses excellent customer service skills to develop relationships with guests and prospects that lead to happy and satisfied gym members. Our ideal candidate understands our company, products, and services, including general fitness, exercise equipment and wellness programs, along with the ability to prospect leads through phone calls, walk-ins, and member referrals. Additionally, the Guest Relations staff member will sell personal training, lead guest tours, and monitor club cleanliness and atmosphere. GUEST SATISFACTION Ensuring an exceptional guest experience at all levels and maintain high level of member satisfaction. Perform daily club inspections, complete assigned cleaning sections. Encourage members to give feedback, QR code at front desk. ESSENTIAL JOB FUNCTIONS Effectively sell, upsell, and cross-promote all membership, service and product options. Maintain a clean, presentable and welcoming environment, ensuring our facility is stage ready for our guests. Adhere to the company's policies and guidelines and address any issues in a timely manner. Demonstrate accuracy and consistency in all CRM software transactions. Effectively communicate to prospects, members and guests. Perform minimum number of calls a day and maintain notes and logs in lead generation software. Schedule a minimum of five guest tours per day. Participate in daily huddles and coaching activities with Senior Team Lead and/or General Manager Knowledgeable of all marketing promotions and strive to achieve individual and team goals Effectively communicate any updates, promotions, information, etc. to guests and members Accurately perform sales, scheduling and other transactions through the CRM and lead generation software systems. Assist all member and guests with inquiries relating to memberships, appointments and other guest experience related topics. Other duties as assigned.

FX Studios is committed to providing exceptional customer service to each and every guest; we want each guest’s experience to be nothing less than exceptional! The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest’s experience. The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures, Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers and Guest Relations Manager to ensure communication, consistency, teamwork and ultimately exceed our guest’s expectations.