Campgrounds Jobs

company About Team Outsider We’re on a mission to be the most hospitable team in the world! At Team Outsider, we’re on a mission to be the most hospitable team in the world. We believe in putting our team first, delivering WOW-worthy experiences, and continuously getting better every day. Our values guide everything we do: We put our team first : We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. We make them say “WOW!” : We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction. We express gratitude : We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision. We get better every day : We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence.. We are steadfastly resourceful : We do more with less and will do everything it takes to overcome a challenge. We give back : We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win. role Join Team Outsider’s Guest Services Team! Are you a hospitality enthusiast with a passion for leading and inspiring others? Do you thrive in a fast-paced environment where you can create a welcoming and memorable experience for every guest? Join Team Outsider's Guest Services Team and help us deliver extraordinary hospitality at our growing network of campgrounds! Why You’ll Love This Job: Lead with Passion: Mentor and guide a team dedicated to providing outstanding guest service. Mix It Up: Enjoy a diverse role with a mix of guest interaction, team leadership, problem-solving, and front desk operations. Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong. Grow with Us: Develop your leadership and hospitality skills with a fast-growing company in the outdoor industry. About the Role: As the Guest Services Team Lead, you'll be the face of hospitality at our campground. You'll supervise and mentor a team of guest service professionals, ensuring every guest interaction is seamless, welcoming, and memorable. You'll train staff on best practices, handle guest inquiries, manage front desk operations, and create a positive and efficient environment for both guests and team members. What You’ll Do: Lead the Team: Supervise and mentor our Guest Services Team Members, fostering a positive and collaborative work environment. Guest-Centric Approach: Greet guests with a smile, address their needs with attentiveness and respect, and ensure a smooth and enjoyable experience for all. Handle with Care: Follow procedures for reservations, store sales, and cash handling, ensuring accuracy and efficiency. Keep it Organized: Manage inventory stock counts and ensure the front office and store area are clean and well-maintained. Be a Problem Solver: Proactively identify and resolve guest issues, ensuring a positive and satisfactory outcome. Promote the Experience: Share information about local attractions, campground activities, and special offers. What We’re Looking For: Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest. Leadership Skills: Proven experience in leading and motivating a team. Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone. Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively. Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously. Physical Requirements: Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Must be able to hear and speak clearly, and communicate comprehensively. Must be able to bend, stoop, kneel, crouch, climb, and stand 80% of the time. If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences.

company About Team Outsider Team Outsider owns and operates 16 award-winning campgrounds across 10 states, serving 100,000+ guests annually, and has been named by Inc. Magazine as the #1 Fastest Growing Company in Montana. Our team of 300+ is the reason any of it works. role Diamond Lake RV Resort General Manager Lead a resort. Build a legacy. Diamond Lake Resort is entering an exciting new chapter, and we're looking for an experienced campground leader to help shape its future. Located in Owensboro, Kentucky, Diamond Lake has been welcoming families for generations. Significant investments have already been made in lodging, equipment, and infrastructure, and we're looking for a General Manager who is excited to build on that momentum. This isn't the right role for someone looking for an easy operation. It is the right role for someone who enjoys developing people, improving operations, solving complex challenges, and making a lasting impact. Your Mission Lead the continued transformation of Diamond Lake Resort by developing an exceptional team, creating memorable guest experiences, stewarding the property's continued infrastructure improvements, and delivering outstanding financial performance. What You'll Do Lead all campground operations, including guest services, maintenance, housekeeping, and lodging. Build, coach, and develop a high-performing team. Deliver exceptional guest experiences and strong online reviews. Own the property's financial performance, including labor and operating expenses. Lead ongoing infrastructure and capital improvement projects while minimizing disruption to guests. Partner with Home Office to continuously improve the property and business. What We're Looking For Required General Manager (or equivalent senior leadership) experience managing a campground & RV resort. Experience leading cross-functional operations and developing teams. Strong financial and operational leadership experience. A hands-on leader who enjoys solving problems and improving systems. You'll Thrive Here If You Love building teams. Enjoy improving properties and tackling operational challenges. Think like an owner. Lead with humility, accountability, and hospitality. Why Team Outsider? Our Mission: To be the most hospitable team in the world. Our Core Values: We put our team first : We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. We make them say “WOW!” : We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction. We express gratitude : We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision. We get better every day : We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence.. We are steadfastly resourceful : We do more with less and will do everything it takes to overcome a challenge. We give back : We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win. What We Offer Competitive salary + performance bonus On-site housing Medical, dental, and vision benefits 401(k) with company match Paid time off Annual complimentary vacation after one year If you've successfully led a campground & RV resort and are looking for an opportunity to make a meaningful impact, we'd love to meet you.

company About Team Outsider We’re on a mission to be the most hospitable team in the world! At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds and car care centers nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help! Team Outsider Values: We put our team first : We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. We make them say “WOW!” : We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction. We express gratitude : We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision. We get better every day : We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence.. We are steadfastly resourceful : We do more with less and will do everything it takes to overcome a challenge. We give back : We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win. role About This Role Help Create Unforgettable Camping Memories At Team Outsider, we're on a mission to be the most hospitable team in the world. Every unforgettable camping trip begins with a great first impression, and that's where you come in. As a Guest Services Team Member, you'll be the first voice guests hear when they call and one of the first faces they see when they arrive. You'll help families plan vacations, welcome campers with genuine hospitality, answer questions, solve problems, and create the kind of experience that keeps guests coming back year after year. If you love helping people, thrive in a fast-paced environment, enjoy staying organized, and believe that the little details make a big difference, we'd love to meet you. Why You'll Love This Role Every day is different. One moment you'll help a family plan their first camping adventure, and the next you'll welcome returning guests who have been visiting for years. You'll become an expert on your campground, local attractions, and everything guests need to have an incredible stay. Most importantly, you'll play a direct role in creating lifelong memories for thousands of families each season. What Success Looks Like Our Guest Services Team Members don't just answer phones and check guests in. They create exceptional experiences. You'll be successful in this role by: Delivering warm, friendly, and personalized service from the first phone call through departure Accurately managing reservations, payments, and guest information Helping guests discover products, services, and experiences that enhance their stay Solving guest concerns with confidence, empathy, and professionalism Creating seamless arrivals and departures that earn 5-star reviews Working closely with Housekeeping, Maintenance, and campground leadership to ensure every guest has an outstanding experience What You'll Do Welcome guests with warmth, professionalism, and enthusiasm Answer incoming phone calls and assist with reservations Check guests in and out using our campground reservation systems Process payments and maintain accurate cash handling procedures Share information about campground amenities, events, activities, and local attractions Recommend retail items, firewood, rentals, and other offerings that enhance each guest's stay Resolve guest concerns or connect them with the appropriate team member Maintain organized guest records and accurate documentation Keep the front desk and guest areas clean, organized, and inviting We're Looking For Someone Who Naturally enjoys helping people Communicates confidently in person and over the phone Is organized and pays close attention to detail Learns new technology quickly and enjoys working with systems Remains calm and positive during busy periods Takes ownership instead of waiting for someone else to solve problems Works well as part of a team Wants to continuously learn and improve Previous hospitality, retail, customer service, campground, hotel, restaurant, or tourism experience is helpful, but not required. We'll teach you everything you need to know if you bring the right attitude. What You'll Need Reliable transportation to and from work (if commuting) Ability to work evenings, weekends, and holidays as needed Comfortable using computers, reservation software, and mobile apps Ability to remain on your feet for portions of the day Ability to communicate professionally with guests and teammates Come help us create extraordinary outdoor hospitality, one guest at a time.