Solutions Architect
Company Name
**
Chicago, Illinois, United States; Nashville, Tennessee, United States; New York, NY, USA
Basic
Posted about 23 hours ago
Who You Are
You’re a strategic, technically minded problem solver who knows how to connect marketing goals with the technology needed to bring them to life. You understand how complex marketing technology ecosystems work together—from data flow and integrations to platforms, processes, and architecture—and can translate that complexity into clear, scalable solutions for healthcare clients.
In this role, you’ll lead the strategic design, optimization, and integration of marketing technology ecosystems, shaping frameworks and systems architecture that connect client objectives with technical capabilities. You’re comfortable setting the broader technical vision while understanding what it takes to implement it, serving as a trusted bridge between client stakeholders, marketing teams, and technical partners. With a systems-level mindset, you’ll help ensure technology environments are integrated, efficient, scalable, and built to evolve.
What You’ll Do
Strategic Framework & Architecture
Develop and maintain comprehensive marketing technology strategies aligned with individual client business objectives and healthcare compliance requirements
Design and document integrated technology ecosystems for clients that connect CRM, EMR/EHR, marketing automation, and patient engagement platforms
Create detailed system architecture diagrams showing data flow, integration points, and dependencies across clients' full tech stacks
Establish governance frameworks for client data management, system access, and compliance with HIPAA and other healthcare regulations
Lead technology roadmap planning and technology evaluation processes for multiple healthcare clients
Healthcare Technology Integration
Architect seamless integrations between client marketing systems and clinical platforms (EMR/EHR) to enable patient journey optimization
Design data synchronization protocols between client CRM systems and electronic health records while maintaining strict compliance standards
Develop patient engagement workflows that leverage clinical data for personalized marketing communications across diverse client environments
Ensure client marketing technology stacks support patient acquisition, retention, and care coordination initiatives
Systems Architecture & Data Flow Management
Map and optimize data flow between client IVR systems, call tracking platforms, CRM, marketing automation tools, performance marketing and other tools as required
Design attribution models in partnership with Analytics that connect patient touchpoints from initial marketing engagement through clinical outcomes for each client
Develop comprehensive patient journey mapping that incorporates both marketing and clinical system touchpoints across various client environments
Create data integration strategies for client scheduling systems, patient portals, and appointment management platforms
Establish real-time and batch data synchronization protocols across all connected client systems
Platform Setup & Configuration
Lead the setup, configuration, and technical architecture of CRM systems, marketing automation platforms, and other MarTech tools for healthcare clients
Design system configurations that enable internal workflow teams to build effective patient engagement campaigns for clients
Establish proper data models, field mapping, and segmentation structures within client CRM and marketing automation tools
Configure integrations and API connections to support seamless data flow between all client MarTech systems
Monitor client system performance and recommend optimizations for improved efficiency and patient experience
Client Management & Communication
Serve as the primary technical consultant for healthcare clients on marketing technology initiatives
Present complex technical concepts and system architectures to client executives and stakeholders
Collaborate with client clinical operations, IT, compliance, and marketing teams to align technology initiatives
Lead client discovery sessions to understand existing technology landscapes and integration requirements
Provide ongoing strategic guidance and technical support throughout client engagements
Ideal Qualifications
Healthcare Technology Experience
8+ years of experience in marketing technology with at least 4 years specifically in healthcare environments or serving healthcare clients
Deep expertise with CRM platforms in healthcare settings (Salesforce Health Cloud, Microsoft Dynamics Healthcare, Epic Cheers or similar)
Extensive experience with EMR/EHR systems integration (Epic, Cerner, Allscripts, or other major platforms)
Proven track record of working within HIPAA-compliant environments and understanding healthcare data regulations
Experience managing multiple client relationships and delivering technical solutions across diverse healthcare organizations
Technical Systems Knowledge
CRM Systems Mastery: Expert-level knowledge of CRM platforms in healthcare settings (Salesforce Health Cloud, Microsoft Dynamics Healthcare, Epic Cheers or similar) including advanced configuration, customization, and integration capabilities
Strong understanding of IVR systems architecture, call routing, and integration capabilities
Experience with call tracking platforms and phone system integrations (CallRail, DialogTech, Invoca, or similar)
Deep knowledge of marketing automation platform setup and configuration (Marketo, Pardot, HubSpot, SFMC or similar) with healthcare-specific requirements
Knowledge of patient scheduling systems and appointment management platforms
Understanding of patient portal technologies and their integration requirements
Technical Skills
Proficiency in creating detailed system architecture diagrams and technical documentation
Advanced CRM configuration and customization skills including field management, automation rules, and user permissions
Platform setup and configuration expertise including API understanding, data mapping, and system architecture
Experience with data integration tools and ETL processes
Knowledge of database management and SQL for data analysis and troubleshooting
Understanding of security protocols and compliance requirements in healthcare technology
Strategic & Communication Skills
Proven ability to translate client business requirements into technical specifications
Strong project management skills with experience leading complex, multi-system implementations across multiple clients
Excellent presentation and communication skills for both technical and executive client audiences
Experience with vendor management and technology procurement processes for healthcare organizations
Consulting experience with ability to manage multiple client relationships simultaneously
Perks and Benefits
Competitive Salary
Health, Dental and Vision benefit packages to fit all types of lifestyles
Life, Short- and Long-Term Disability Insurance paid 100% by the company
FSA / HSA Options
401(K) with a generous company match program
Flexible Paid Time Off (aka- unlimited)
Paid Parental Leave
Hybrid and Remote work schedules available
Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
Employee Referral Program
About Us:
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.
Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Director, Analytics
Company Name
**
Chicago, Illinois, United States; Nashville, Tennessee, United States; Remote
Basic
Posted 3 days ago
Who You Are
You are a marketing analytics and measurement expert who understands that strong measurement goes beyond reporting performance. You know how to evaluate both the effectiveness of marketing investments and whether those investments are driving meaningful progress toward broader business and growth goals.
You bring deep, hands-on experience designing and implementing advanced measurement approaches, including multi-touch attribution, incrementality testing, experimentation, and full-funnel measurement. You understand the benefits, limitations, and appropriate applications of each approach and clearly communicate those differences to clients and internal teams.
As Director, Analytics, you will serve as the analytics lead across a portfolio of clients while remaining actively engaged in the work. You thrive in a fast-paced environment and are equally comfortable defining and executing sophisticated measurement strategies, conducting day-to-day analysis and reporting, and leading client delivery. Your versatility allows you to move fluidly between advanced measurement, ongoing performance analysis, technical problem-solving, and strategic consultation.
What You’ll Do
Serve as the analytics lead across a portfolio of clients, owning recurring and ad hoc analysis, reporting, presentations, and actionable recommendations.
Combine and analyze data from multiple sources to answer client business questions, evaluate performance, uncover opportunities for optimization, and support marketing decision-making.
Develop marketing measurement frameworks that connect marketing activity to client business, growth, acquisition, and revenue-related outcomes, identifying the data collection, tracking, and tagging requirements needed to support them.
Recommend, design, and implement multi-touch attribution approaches, incrementality tests, experiments, and other advanced measurement solutions from initial data assessment through interpretation and application.
Clearly communicate the benefits, limitations, assumptions, and appropriate uses of different measurement methodologies across varying audiences.
Partner with Media, Strategy, MarTech, Marketing Operations, Client Experience, and Data Platform teams to translate measurement objectives into practical data and implementation requirements.
Support new business efforts through pitch materials, project scoping, and measurement strategies, while continuously improving practice workflows, methodologies, and technical documentation.
Mentor junior team members through technical guidance, feedback, quality review, and support that strengthens their analytical judgment, client communication, and ability to independently own work.
Manage multiple client priorities while maintaining high standards for accuracy, analytical rigor, and timely delivery.
What You Bring
8+ years of professional experience in marketing analytics, marketing science, marketing effectiveness, or marketing measurement, including significant experience in a fast-paced agency, consultancy, or multi-client marketing environment.
Demonstrated hands-on experience designing and implementing advanced measurement solutions (e.g., marketing mix modeling, multi-touch attribution, incrementality testing, experiments), including defining the business question, establishing KPIs and success criteria, assessing data readiness, selecting the appropriate methodology, and carrying the work through execution, validation, interpretation, and application.
Deep understanding of the distinctions among attributed performance, incremental impact, marketing efficiency, and progress toward broader business goals, with the judgment to determine which measurement approach is appropriate.
Advanced hands-on analytical skills, including proficiency with SQL, R, Python, or another analytical programming language, and experience querying, combining, and analyzing complex, fragmented, or multi-source marketing data.
Experience building and using dashboards, reporting solutions, analytical tools, spreadsheets, and AI-assisted workflows to support recurring reporting, deeper analysis, and client decision-making.
Proven experience analyzing marketing performance data from multiple sources and translating it into clear insights, compelling narratives, and practical recommendations delivered directly to clients and senior stakeholders.
Exceptional communication and consulting skills, with the ability to make sophisticated measurement concepts understandable and useful.
Strong knowledge of marketing channels, campaign and ad platform data, tracking and tagging practices, conversion tracking, and the data infrastructure required to support attribution, experimentation, and advanced marketing measurement.
Strong problem-solving and consulting skills, with the versatility to move between technical execution, performance reporting, measurement design, tool development, and strategic client consultation.
Experience working with sophisticated customer-level data, attribution, experimentation, and closed-loop measurement required.
Experience mentoring junior analytics professionals through technical guidance, quality review, and professional development, with prior people-management experience strongly preferred.
Perks and Benefits
Competitive Salary
Health, Dental and Vision benefit packages to fit all types of lifestyles
Life, Short- and Long-Term Disability Insurance paid 100% by the company
FSA / HSA Options
401(K) with a generous company match program
Flexible Paid Time Off (aka- unlimited)
Paid Parental Leave
Hybrid and Remote work schedules available
Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
Employee Referral Program
Candidates must currently live in the US and be legally authorized to work in the US without requiring visa sponsorship now or in the future. Verification of work eligibility will be required upon hire.
About Us:
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.
Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.