Admin - Clerical Jobs

Description Customer Service Representative Job Status:  Full Time Work Schedule:  Monday - Friday 8am 5pm Position Summary The Customer Service Representative serves as a key point of contact for customers, supporting the full lifecycle of orders from receipt through shipment and post-delivery follow-up. This role includes a combination of customer interaction and administrative/order processing responsibilities. This role is critical to delivering high-quality customer experience in a rubber die cutting manufacturing environment, ensuring accuracy, responsiveness, and proactive communication at every stage. Key Responsibilities Act as a customer contact for all order-related inquiries, updates, and issue resolutions Proactively communicate order status, delays, and solutions Respond to customer inquiries via phone, email, EDI systems, and customer portals Partner with customers to understand requirements, specifications, and expectations Manage the entire order process from receipt to shipment and follow-up Review and validate customer purchase orders for accuracy and feasibility Enter and maintain orders in ERP systems (AS400 or similar) Coordinate order changes, revisions, and cancellations Monitor open orders and ensure timely fulfillment Process and manage EDI transactions including order receipt, acknowledgements, and updates Navigate and maintain customer-specific portals for order entry, updates, and tracking Ensure data accuracy and timely updates across all systems Troubleshoot discrepancies between customer systems and internal systems Work closely with Production, Quality, Purchasing, and Sales to ensure orders meet customer requirements Communicate priorities, expedite requests, and resolve production or delivery issues Coordinate tooling requirements and special customer specifications Support continuous improvement efforts throughout the department and the organization Prepare and provide pricing, quotes, and lead times Develop a working knowledge of rubber die cutting products, materials, and processes Invoice completed orders and reconcile billing accuracy Maintain organized records of customer orders, correspondence, and documentation Provide backup support within the customer service team Qualifications Qualifications/Requirements High School Diploma or GED required 1-2+ years of customer service or order management experience, preferably in manufacturing Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Experience with ERP systems (AS400 or similar preferred) Ability to learn and navigate EDI systems and multiple customer platforms Strong organizational skills and ability to follow detailed processes Strong problem solving and decision making skills Work Environment, Physical Requirements, & Safety Work is performed in a climate-controlled office within or adjacent to a manufacturing facility Office noise levels are typically low to moderate Required to comply with all company safety policies and OSHA regs Equal Opportunity Employer / Accommodations We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. Applicants who require reasonable accommodations to participate in the application or interview process may contact Human Resources for assistance. Looking to Kickstart or Advance Your Career? Learn More About Joining All-State At All-State, we want to make sure that you and your family are taking care of your health and securing your future. It is for this reason that we offer an extensive benefits package to all of our full-time employees. Competitive Salary Paid Time Off (PTO) Company Paid Holidays Flexible Spending Accounts (FSA) Life Insurance Long-Term Disability Health Plan Dental Plan Vision Plan 401K Retirement Plan/Company Match We believe each employee contributes directly to All-State’s growth and success. Come grow with us by applying today.

Description Position Summary: The Clinic Service Coordinator supports the day-to-day administrative flow of the clinic by overseeing the front desk responsibilities, coordinating communication with families and staff, and ensuring an organized, welcoming environment. The Clinic Service Coordinator supports the Regional Clinic Operations Manager (RCOM) in maintaining smooth clinic operations. Essential Functions: Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes. Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow. Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits). Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs. Direct families and staff to appropriate internal resources for questions or concerns. Serve as an ambassador of Westside for prospective patients and families. Provide tours to prospective patients, families, and community members, as needed. Communicate the Westside Way to families, staff, and community members. Assist with distributing printed materials and family communications. Act as the on-site liaison for contractors and vendors. Maintain clinic security by verifying visitor identification and documentation. Support clinic engagement efforts and staff morale initiatives. Perform clerical tasks related to medical records management. Qualifications Required Education, Experience and Credentials: High school diploma or equivalent. Proficiency in basic computer applications and multi-line phone systems. Prior experience in a customer service, administrative, or front desk role; healthcare or therapy setting experience strongly preferred. Knowledge, Skills and Abilities: Familiar with Google Workspace or similar software Strong interpersonal and communication skills, with the ability to engage professionally with families, staff, and visitors. Demonstrated ability to multitask, prioritize, and maintain organization in a fast-paced environment. Ability to handle sensitive information with discretion and maintain confidentiality. Personal Attributes: Organized: Keeps tasks, schedules, and the clinic environment structured and efficient. Detail-Oriented: Ensures accuracy in documentation, payments, and communications. Dependable: Reliable, punctual, and consistent in meeting responsibilities. Adaptable: Handles changing priorities and unexpected situations with professionalism. Friendly and Approachable: Creates a welcoming atmosphere for families, staff, and visitors. Strong Communication: Be able to communicate and connect with a variety of stakeholders, including but not limited to families, staff, and community members. Professionalism: Ensure your clinic is tour-ready at all times and showcase our organization, team, and therapeutic approach with professionalism. Work Environment and Physical Demands: Prolonged periods of sitting, frequent computer and phone use. Frequent walking, bending, and crouching. Occasional lifting of light to moderate materials, up to 15 pounds unassisted. Travel Requirements Some travel within the assigned region for training, meetings and supporting clinic coverage needs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Description TRICOR Insurance is seeking a Receptionist to join our team in Lititz, PA . As the welcoming face and voice of our organization, you'll play a vital role in ensuring every visitor, client, and caller receives a best-in-class experience. If you're passionate about helping others, enjoy learning new skills, and take pride in being part of a company dedicated to supporting local communities, this could be the perfect opportunity for you. What You'll Bring High School Diploma or GED required Minimum of 1 year of receptionist, administrative, or related experience Working knowledge of receptionist and front office responsibilities Proficiency with Microsoft Office applications Strong communication and interpersonal skills Ability to manage multiple priorities and adapt in a dynamic environment A positive attitude and commitment to excellent customer service Why Join TRICOR? We're more than an insurance agency. We're a growing, family-owned company that believes our employees are the key to our success. When you join TRICOR, you'll find a supportive culture, opportunities for growth, and a team that genuinely cares about your success. Pay, Perks & Wins Full-time career opportunity with a stable, growing family-owned business Career advancement opportunities and ongoing professional development Locations across Pennsylvania, Wisconsin, Iowa, Michigan, and Illinois Comprehensive Health, Dental, and Vision Insurance options Health Reimbursement Account (HRA) and Health Savings Account (HSA) options Flexible Spending and Dependent Care Accounts 401(k) Retirement Plan, plus access to a Certified Financial Planner Technical training, coaching, and one-on-one mentoring Supportive team environment that feels like family "Dress for Your Day" workplace flexibility Be Yourself. Build Your Future. At TRICOR Insurance, we believe our differences make us stronger. We are committed to building a workplace where every team member feels valued, respected, and empowered to be their authentic self. We welcome candidates from all backgrounds, industries, and experiences to apply. Ready to discover what the best work of your career can look like? Apply today at: www.tricorinsurance.com/tricor-careers Join TRICOR Insurance and help create exceptional experiences, every day.