VP-Client-Services, Client-Services-Director, Account-Director Jobs

WHAT DOES A VP, CLIENT SERVICES DO?

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings. 

SSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Modeling inclusive behaviors, and proactively managing bias.

• All other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required 

• Thought leader for integrated and digital marketing and communications 

• Self-sufficient and self-motivated with the ability to independently manage major clients and brands 

• Demonstrated P&L targets met through existing and expansion business opportunities 

• Proven leadership and mentoring skills 

• Leader of cross-functional project teams across the organization 

• Experience negotiating and executing agreements 

• Creative thinker with analytical skills 

• Ability to collaborate effectively at all levels and functions 

• Applied understanding of technical development and processes 

• Demonstrated problem-solving skills 

• Ability to determine staffing needs within the account team and extended teams 

• Bachelor’s degree required in Business, Marketing, Journalism or Communications 

• Demonstrated written, presentation and verbal communication skills 

• Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization 

• Travel required 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .

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EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. 

Originally posted on Himalayas

Job Title: VP, Client Services

Job Location: Parsippany, New Jersey, United States of America

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level:

OVERVIEW

Simpson Healthcare, an established scientific agency, has been a dedicated partner to clients in the life sciences industry for over 20 years. We are seeking a VP, Client Services to join our growing team within IQVIA in support of both new & ongoing client relationships.

The VP, Client Services (“VP”) is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable and responsible for the assigned clients both in terms of growing and nurturing relationship and ensuring all deliverables meet or exceed client expectations. VP is also responsible for day-to-day success of their team and continued growth and development of individual team members.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Relations and Brand Management

• Establish meaningful, professional relationships with client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand, their projects, and our team.
• Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
• Partner with client stakeholders to develop strategies to ensure they are able to attain desired outcomes.
• Be trusted partner that client sees as providing added value to ensure long, continuous relationship.
• Collaborate with SVP and Client Services Team in identifying opportunities to provide additional services that will assist client in attaining desired outcomes.
• Attend and ensure success and a positive experience for all key client meetings, inclusive of weekly client status calls, brand planning meetings, workshops, advisory boards, speaker trainings, and congresses.

Project Management

• Responsible for management of all projects for assigned clients ensuring that deliverable meets operational excellence standards (on budget, on time, error-free, on strategy, and within all relevant policies and guidelines).
• Ensure project team members are communicating effectively with other Simpson internal teams and third-party vendors regarding expectations, timelines, quality, and budgets.
• Monitor project progress and identify client requests for changes in deliverables, timing, and/or project goals.
• Communicate all scope changes to all appropriate project team members through internal CCR process and/or internal scope change process, where needed.
• Work with SVP in preparing, updating, and/or reviewing monthly phasing reports for all assigned clients to ensure accuracy of amounts invoiced to clients. Ensure timely communication with Finance of phasing reports.
• Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings, sign off SOPs.
• Maintain working knowledge of managed products, disease areas, and brand and company strategy and goals.
• Collaborate with SVP and Client Services Team in preparing and delivering client pitches, presentations, and metrics ensuring quality, accuracy, and timeliness.
• Ensure full delivery and management of all scoped work and/or identify any projects at risk/canceled and work with SVP and Client Services Team to propose new solutions to realize the full PO amount.

Internal Team Management

• Lead by example. Adhere to all SOP’s and enforce staff’s adherence to same.
• Ensure all staff members are preparing timesheets weekly. Ensure staff understanding of appropriate SHEP numbers to code time and importance of reporting all time worked.
• Ensure staff understands responsibilities and duties both for specific projects assigned and as relates to SOPs.
• Supervise and train staff members.
• Align with SVP on staff growth and development for team members, including opportunities to assume new responsibilities, expanding skill sets, and providing constructive feedback. VP then to execute agreed upon plan, mentor, and provide constructive feedback.
• Create a positive work environment, fostering a team approach, encouraging open communication.
• Weekly one-on-one meetings with all direct reports.
• Partner with SVP in preparation of annual performance reviews and in discussions with direct reports. For new hires, prepare performance review after 90 days and discuss with direct reports. If needed, prepare performance improvement plans and discuss with direct reports.
• Assign projects to staff in accordance with staff experience, growth, and bandwith with consultation with SVP.
• Identify needed modifications and/or new systems, tools, and processes to enable team and company effectiveness and efficiencies.
• Identify and discuss with SVP needed resources for team in order to deliver client business.
• Liaise with SVP, other departments, and cross-functional team members to deliver projects as needed inclusive of changes in scope, priority, timing, and/or content.

Organic Business Growth

• Lead/oversee drafting of SOWs and budgets, ensuring accuracy, scope clarity, and alignment with client objectives and internal standards.
• Own/oversee the SOW approval process, including internal routing, client review and signature, and PO acquisition.
• Maintain/oversee updates to pipeline/POC reports.
• Lead/oversee addendum and termination documentation, coordinating timely review and execution with internal and external stakeholders.

QUALIFICATIONS

• 8+ years of experience in medical communications, healthcare marketing, or scientific agency.
• Bachelor’s degree is required, preferably with emphasis in Marketing, Business, or Science.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client, internal, and staff relationships.
• Previous experience with people management is preferred.
• Strong attention to detail.
• Ability to manage multiple priorities. Strong organization and time management skills.
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.
• Extensive skills with web-conferencing tools such as Zoom, Microsoft Teams and WebEx.
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
• Great team player with a strong drive and willingness to take initiative.
• Curiosity and aptitude for continuous thinking, learning and collaboration.
• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.

Please apply via Lifelancer platform to get connected to the application page and to find similar roles.

Originally posted on Himalayas