VIP-Account-Manager, Account-Manager, Customer-Account-Manager Jobs

Founded in 1999, WorldWinner develops and operates competitive games of skill with real cash prizes under the WorldWinner consumer brand and in partnership with leading Sports Gaming Entertainment company FanDuel under the FanDuel Faceoff name.

WorldWinner is the most recognized and trusted skill games technology platform and brand for players who want to Play to Win. We bring games to the world that inspire people to play for more. With over 20 challenging games where the outcome is dependent on player skills versus chance across a content library spanning classic card games to casual favorites to retro arcade games, WorldWinner has something for every gamer. Backed by Platinum Equity and strategic investors, we are building the next phase of our platform on mobile and beyond.

ABOUT THE ROLE

WorldWinner is expanding its VIP team and looking for a VIP Account Manager to deliver a personal, high-quality experience for our most valued players.

You will manage a portfolio of VIP customers, build strong relationships and understand what keeps them engaged with our skill-based cash competition games. You will also design new VIP promotions in partnership with CRM, creating fresh, personalized offers that give players compelling reasons to return and play with us. Through proactive outreach, tailored campaigns and hands-on support, you will strengthen loyalty, improve retention and support sustainable player value.

This is a customer-facing role for someone who combines excellent service with commercial judgment, understands player data and takes ownership of both the player experience and the promotions that support engagement.

KEY RESPONSIBILITIES

• Manage a portfolio of VIP players. Build lasting relationships through regular, personalized communication across phone, email and other approved channels.
• Own the player experience. Serve as a trusted point of contact, coordinating with Customer Service, Payments and other teams to resolve issues quickly and follow through until they are closed.
• Understand your players. Maintain accurate profiles and records of player preferences, feedback, interactions and offers to make every conversation relevant.
• Monitor activity and retention. Review portfolio performance to identify changes in engagement, respond to service concerns and prioritize outreach.
• Reconnect with inactive players. Identify eligible VIPs whose activity has declined, understand why they disengaged and coordinate appropriate outreach and offers.
• Grow the VIP program. Identify promising high-value players, assess their eligibility and introduce them to the program. Build engagement through benefits and experiences that match their interests.
• Create personalized campaigns. Partner with CRM, Marketing, Product and Operations to deliver relevant offers and VIP experiences, with clear objectives and measurable results.
• Manage promotional investment. Allocate bonuses, gifts and hospitality within approved budgets and policies, evaluating their impact on retention, satisfaction and player value.
• Report on your portfolio. Share performance trends, outreach results, player feedback and recommendations for improving the program.
• Host VIP experiences. Help organize and host hospitality events, ensuring players receive attentive service from invitation through follow-up.
• Represent the player internally. Surface recurring issues, competitor insights and opportunities to improve our games, tools and service.
• Put responsible play and compliance first. Follow all eligibility, privacy and promotional requirements, recognize potential player-welfare concerns and escalate them appropriately. Respect exclusions and contact restrictions in all outreach.

QUALIFICATIONS

• At least one year of experience in VIP management or account management within iGaming, sports betting, skill gaming or a closely related industry.
• Experience building relationships with high-value customers and delivering proactive, personalized service.
• Ability to analyze player data, identify trends and translate findings into retention and engagement actions.
• Strong commercial judgment, including experience managing offers or promotional budgets and evaluating results.
• Excellent written and verbal communication skills, with confidence handling sensitive conversations and resolving customer concerns.
• Strong organization and follow-through, with the ability to manage a portfolio and prioritize competing needs.
• Experience using CRM or customer management platforms, such as Salesforce, Optimove or Braze, and strong Excel skills.
• Flexibility to support occasional evening or weekend player needs and attend VIP events as required.

PREFERRED QUALIFICATIONS

• Experience supporting VIP players in a regulated US gaming market.
• Background in luxury hospitality, premium customer service or client relationship management.
• Familiarity with player lifecycle strategies, personalized promotions and bonus optimization.
• Experience collaborating with CRM, Marketing, Product, Analytics and Customer Service teams.
• A genuine interest in games and creating an enjoyable, trusted player experience.

BENEFITS INFORMATION

• Exciting, creative, and fun industry where you can make a measurable impact.
• Collaborative and inclusive work environment.
• Comprehensive subsidized medical, dental, and vision coverage with paid parental leave options.
• 5% company 401(k) match with immediate vesting.
• Generous time off and flexible hours to support work-life balance.

EQUAL EMPLOYMENT OPPORTUNITY

WorldWinner is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, gender, sex, sexual orientation, pregnancy, gender identity or expression, disability, religion, age, genetic information, veteran status or any other characteristic protected by federal, state, or local law. We will make reasonable accommodations to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation imposes an undue hardship on our operation or direct threat safety to the individual or others in the work environment. We also participate in the E-Verify program, a service of DHS and SSA.

Originally posted on Himalayas

THE POSITION

Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of customers, looking to build strong relationships with our VIP customers in order to give them an incredible FanDuel experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

THE GAME PLAN
Everyone on our team has a part to play

• Manage a portfolio of FanDuel customers
• Provide an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

THE STATS

What we’re looking for in our next teammate

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS

We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please .

The applicable salary range for this position is $79,000.00 - $99,000.00 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Originally posted on Himalayas