Sr UX Designer

HealthEquity

United States

Full Time

Posted 14 days ago

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Overview

Sr. UX Designer – Marketplace Experience

We’re looking for an experienced Senior UX Designer to join our Experience Design team and help build and expand our Marketplace experience. This role focuses on creating intuitive, trustworthy, and engaging commerce experiences that help members discover, evaluate, purchase, and manage healthcare products and services. The ideal candidate combines strong human-centered design skills with experience designing marketplace or e-commerce products and is comfortable using research, analytics, and AI-assisted tools to improve customer outcomes.

Success in this role is measured by improving customer understanding, trust, engagement, conversion, and long-term business outcomes through data-informed, human-centered design.

What you’ll be doing

Design end-to-end marketplace and commerce experiences across mobile and web, including product discovery, search, comparison, checkout, onboarding, and post-purchase journeys.
Translate business strategy into intuitive interaction models, user flows, wireframes, prototypes, and high-fidelity designs.
Partner closely with Product, Engineering, Research, Content Design, Analytics, and business stakeholders to deliver exceptional customer experiences that drive both member value and business outcomes.
Use customer research, analytics, and experimentation to identify friction and improve acquisition, conversion, engagement, retention, and customer satisfaction.
Design scalable UX patterns that support merchandising, personalization, product recommendations, promotions, partner offerings, and lifecycle experiences.
Design experiences that simplify complex healthcare and financial decisions while building trust, transparency, and confidence throughout the customer journey.
Advocate for accessibility, usability, and experience quality from discovery through implementation.
Leverage AI-enabled tools to accelerate ideation, prototyping, documentation, and design exploration while maintaining a human-centered approach.
Collaborate with engineering to ensure design intent is preserved through implementation and continuously improve experiences using customer feedback and product analytics.

What you will need to be successful

6 to 8+ years of proven experience designing customer-facing digital products, collaborating cross-functionally with product managers and engineers to deliver impactful solutions.
Strong foundation in human-centered design with experience creating intuitive mobile-first applications.
Experience designing marketplace, e-commerce, telehealth, affiliate marketing, or other consumer-facing digital experiences is strongly preferred.
Ability to translate complex product requirements into clear interaction models, user flows, and scalable UI solutions.
Detail-oriented with high standards for visual design, interaction quality, and consistency across products.
Skilled in user research and insight synthesis, leveraging both traditional methods and AI-assisted tools to accelerate analysis and inform design decisions.
Experience using product analytics, customer insights, and experimentation to optimize user journeys and improve business outcomes.
Clear communicator who can present design rationale and user insights effectively to stakeholders and leadership.
Accessibility advocate with experience designing inclusive products that align with WCAG standards.
Facilitator of collaborative workshops and discovery sessions that drive alignment and innovation.
Strong organizational skills with the ability to manage priorities, move quickly, and deliver high-quality work in fast-paced product environments.
Curious about emerging technologies and how AI is transforming product design, actively incorporating new tools and approaches into the design process.

We're particularly interested in candidates who have helped build and scale marketplace, commerce, telehealth, or partner ecosystems where design decisions directly influenced customer engagement, conversion, and business growth.

This is a remote position.

Salary Range

$104,500.00 To $136,000.00 / year

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

Medical, dental, and vision

HSA contribution and match

Dependent care FSA match

Uncapped paid time off

Paid parental leave

401(k) match

Personal and healthcare financial literacy programs

Ongoing education & tuition assistance

Gym and fitness reimbursement

Wellness program incentives

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.

Why work with HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

Originally posted on Himalayas

Senior UX Designer

Avalere Health

United States

Full Time

Posted 25 days ago

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the Role

As a Senior UX Designer, you'll play a central role in shaping the user experience and design of digital products built for the healthcare marketing industry. You'll work hands-on to create intuitive, accessible, and empathetic experiences for websites and interactive pieces that serve patients, healthcare providers (HCPs), and caregivers.

You'll own end-to-end UX delivery for your assigned projects, with strategic oversight from the UX Director. On larger-scale engagements, you'll often partner with a Lead UX Designer, contributing both hands-on craft and design thinking. Your work directly impacts real people navigating complex health journeys, so you'll balance business goals, user needs, and regulatory realities in equal measure.

What you'll do

Key Responsibilities

End-to-End UX Design & Deliverables

Own the full UX lifecycle for your projects and produce the artifacts that move work from concept to launch, including:

Information architecture — sitemaps, taxonomies, navigation models, and content structures.
User flows & journey maps — mapping task paths, decision points, and multi-state experiences (e.g., HCP vs. patient, pre- vs. post-authentication).
Wireframes — low- to high-fidelity wireframes that clearly communicate structure, hierarchy, and interaction.
Interactive prototypes — clickable Figma prototypes for stakeholder review and usability testing.
Interaction & responsive design — detailed interaction specs, states, and behavior across breakpoints and devices.
Design specifications & developer handoff — annotated UX documentation that gives development teams what they need to build accurately.
Accessibility annotations — WCAG 2.1/2.2 AA guidance including focus order, keyboard navigation, ARIA intent, and inclusive design considerations built in from the start.
Regulated content structure — designing experiences that accommodate compliance requirements such as fair balance, ISI placement, and referencing, in partnership with medical/regulatory reviewers.
Design QA — reviewing built experiences against design intent and flagging discrepancies.
UX Design system contributions — building, extending, and maintaining reusable components and patterns to keep work consistent and efficient.

User Research & Usability Testing

Plan and conduct user research and usability testing sessions.
Synthesize qualitative and quantitative findings into clear, actionable insights.
Incorporate findings into UX iterations to ensure experiences are intuitive, accessible, and engaging while meeting user needs and business goals.
Use research and analytics to validate design decisions and measure success.

Cross-Disciplinary Collaboration

Partner closely with strategy, creative, copy, account, and development teams to translate complex requirements into intuitive solutions.
Serve as a key advisor to creative teams on accessibility and compliance standards.
Act as a critical bridge between user needs, business goals, and technical feasibility.
Navigate regulated review workflows (e.g., MLR/PRB), designing in a way that anticipates and supports the review process.

Client & Stakeholder Communication

Confidently present design concepts to clients and internal stakeholders.
Clearly articulate design choices and their strategic impact on user outcomes and business goals.
Facilitate workshops and design discussions and tell a compelling story through your work.

AI-Enabled Workflow

Comfortably integrate AI tools into the design process — accelerating research synthesis, ideation, content drafting, prototyping, and documentation — while maintaining strong craft, critical judgment, and quality control.
Stay curious about emerging AI capabilities and help the team identify where they add genuine value to UX outcomes.

About you

Qualifications

Required

8+ years of UX/product design experience, including leading design on projects end to end.
A strong portfolio demonstrating full-lifecycle UX work — research, IA, wireframes, prototypes, and shipped experiences — across responsive web and interactive platforms.
Proficiency in Figma, including prototyping and component/design-system workflows.
Deep working knowledge of accessibility standards (WCAG 2.1/2.2 AA) and inclusive design practices.
Solid grasp of visual design fundamentals (typography, color, layout, hierarchy).
Demonstrated experience planning, running, and synthesizing user research and usability testing.
Proficiency with UX/product analytics tools (e.g., GA4, Hotjar) to inform and measure design.
Excellent presentation and communication skills, with comfort presenting to and defending decisions in front of clients.
Comfort integrating AI tools into a modern design workflow.

Preferred

Experience in life sciences, pharmaceutical, or medical communications is a significant plus.
Familiarity with regulated review processes (MLR/PRB) and compliant design considerations (fair balance, ISI placement, referencing).
Experience designing HCP- and patient-facing digital experiences.
Experience contributing to or maintaining a design system.

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy noticebefore applying to Avalere Health.