Get the chrome extension Triage Nurse | Remote
Vail Health
Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
About the opportunity:
The Triage RN performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, urgent care and/or clinic provider appointments within the scope of the licensed practice. The Triage RN will support providers in triaging patient phone calls and portal messages. The Triage RN will be part of a care coordination/clinical team supporting general care processes alongside the providers.
What you will do:
- Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.
- Participates in weekly huddles to review Key Performance Indicators (KPI). Ensured workflows are within KPI expectations (including call time limit)
- Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
- Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
- Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care
- Assists in quality improvement of program when requested by leadership.
- Coordinate and schedule same-day and future appointments on the provider schedules
- Utilize standing orders, triage protocols and algorithms appropriately
- Manage prescription refills per protocol.
- Participate in CPC+ Care Coordination team process.
- Provide patient education: e.g. chronic disease, preventive and family.
- Participates in Performance Improvement activities as assigned.
- Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
- Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up.
- Role models the principles of a Just Culture and Organizational Values.
- Must be HIPAA compliant
What you will need:
Experience:
- 3 years clinical experience with applicable patient care and administrative duties preferred.
- Must have knowledge of disease processes, normal growth and development of all age groups required.
- Nursing assessment skills with/without visual inspection utilizing basic nursing theory required.
- Knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations required.
Education:
- N/A
License(s) and Certification(s):
- State of Colorado Registered Nurse or valid compact state license required.
Benefits at Vail Health Include:
- Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Comprehensive Health Benefits:
- Medical
- Dental
- Vision
- Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
Pay is based upon relevant education and experience per hour.
Originally posted on Himalayas
Telephonic Triage Nurse
Gentiva
Overview
Answer with Care. Guide with Compassion. Support Every Step.
We are seeking a dedicatedTelephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally.
About the Role:The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary.
Key Responsibilities:
Receive and respond to calls for assigned hospice service areas
Prioritize urgent needs and assess callers’ symptoms to guide care decisions
Assign on-call staff or provide treatment guidance per Plan of Care
Provide education, emotional support, and continuity of care
Collaborate with the interdisciplinary team to manage symptoms and avoid crises
Document all calls accurately in electronic medical record systems
Promote patient/family choices and quality of life at end of life
Participate in Quality Assessment and Performance Improvement programs
Maintain professional and compassionate communication with all stakeholders
Provide triage coverage for multi-state/multi-agency network
About You
Qualifications:
Graduate of an accredited nursing program
Current Registered Nurse (RN) license in a NLC Compact State
Three (3) years of clinical nursing experience
At least two (2) years of experience in hospice, oncology, long-term care, or home health
Bachelor’s degree in nursing (BSN) preferred
Prior experience in telephone triage strongly preferred
Proficiency in EMR systems and Microsoft Office Suite
Current CPR certification, valid driver’s license, and automobile insurance
Work From Home Requirements:
Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
Dedicated, quiet workspace
Comfortable wearing a headset up to 12 hours
Ability to navigate multiple computer screens (dual monitors + laptop)
Ability to report to nearest Gentiva branch if needed due to equipment issues
Skills and Traits for Success:
Deep knowledge of hospice care and end-of-life needs
Strong patient assessment and communication skills
Ability to remain calm, clear, and compassionate in emotional or urgent situations
Adaptable, dependable, and solutions-focused
Strong documentation and time management capabilities
Sensitivity to diverse backgrounds and experiences
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
Additional Full-Time Benefits:
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Ready to support patients when it matters most?Apply now and bring your nursing skills home. Make every call count.
Legalese
- This is a safety-sensitive position
- Employee must meet minimum requirements to be eligible for benefits
- Where applicable, employee must meet state specific requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace
Location
Gentiva HospiceOur Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
- Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
- Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
- Home health care: Heartland Home Health
- Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Originally posted on Himalayas
Remote Triage RN Access - Part Time Nights (Remote only in states IL, IN, IA, MO
Northwestern Memorial Healthcare
Part-time overnight position, 20 hours per week
Holiday and weekends required
Weekend requirement: three weekend shifts every two weeks (Friday, Saturday, or Sunday)
-
Shift options:
8-hour shifts starting at 11:30 PM
12-hour shifts starting at 7:30 PM
The Triage RN, Access reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Triage RN, Access provides clinically expert virtual triage service. In their role, the triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint, utilizing targeted evidence based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations.
Responsibilities:
- Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts Patients First.
- Establish positive first impressions with patients and customers, establishing a role as patient advocate
- Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
- Incorporates critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning and needs
- Asks key questions to gain insight into the patient’s clinical condition and able to adjust approach as needed to get necessarily information
- Document all communications in the electronic medical record
- Schedules patient for visit with provider as appropriate based upon protocols
- Follows triage protocols in place for the department
- Assist in scheduling appointments for patients with providers within NM.
- Assist in orientation of new staff members.
- Assist in specific process improvement projects
- Participates in departmental quality improvement activities
- Uses effective service recovery skills to solve problems or service breakdowns when they occur
Required:
- Graduate of accredited RN program
- 2 years of ambulatory care experience
- Registered Nurse License issued by State of Illinois
- Current AHA BLS Provider certification
Preferred:
- BSN
- Specialty certification upon eligibility
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information
NorthwesternMedicine Career Page
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Originally posted on Himalayas