Training-Specialist, Instructional-Designer, Learning-And-Development-Specialist Jobs

Location: Remote- Eligible US Locations

About the role and about You:

Great support starts with great training. When our members hit a snag, our Community Support team gets them back into Watopia and helps them make the most of their Zwift experience. To help support our frontline agents, we’re hiring a hands-on Training Specialist to build and maintain the training they rely on.

Our training program already has a strong foundation: a structured new hire curriculum, an established design framework, and experienced subject matter expert trainers who facilitate instructor-led training. In this role, you’ll keep that program accurate and effective as Zwift evolves. When products, processes, or policies change, you’ll revise new hire training and build and deploy update training to match. When the team identifies a need for refresh training, you’ll build it. When something new and complex launches, you’ll be a crucial part of supporting it.

You’ll be a part of our Content & Learning team, who own training, user-facing self-service content, and the internal knowledge enabling Zwift’s support team. In this role, you’ll also be the subject-matter expert in Seismic, our learning management system, ensuring we’re maximizing the benefits of the tool, keeping groups and enrollments clean, tracking completion and assessment results, and partnering with our BPO partners to close gaps.

You’re organized, dependable, and easy to work with. You take direction well, own your work from start to finish, and partner effectively with your teammates. You know when to hold firm on accuracy and when to flex on format or timing. You’re comfortable working outside a defined box: you pick up new tools, figure things out on your own, take on new work as the team’s needs change, and handle shifting priorities with ease. You use AI thoughtfully, knowing where it speeds up work and where human validation is essential.

What you’ll do:

• Develop new eLearning and instructor-led training (including exams and certifications) to support product launches and updated policies and procedures, while keeping existing training current.
• Build and deploy refresh training when the team identifies a need, indicated by QA results, Customer Effort Scores, or related performance data.
• Host train-the-trainer sessions to prepare subject matter expert (SME) trainers for seasonal new hire classes and update training rollouts.
• Run regular audits of training materials with SMEs to catch inaccurate, outdated, or missing information.
• Build and sustain strong working relationships with SME trainers, partner teams, and BPO leaders, rooting feedback in curiosity and respect while openly receiving it in return.
• Own Seismic (our LMS): managing distribution groups, reporting on completion and assessment results, and working with BPO leaders to close gaps. Explore unused and emerging features, while recommending ones worth adopting.

What we’re looking for:

• 2+ years of instructional design, training, or learning and development experience.
• Experience building eLearning, instructor-led training, and assessments using ADDIE or a similar model, with tools such as Articulate or Camtasia.
• Familiar with Kirkpatrick or a similar model for measuring training effectiveness.
• Experience as an LMS administrator using tools like Seismic (formerly Lessonly), Docebo, or equivalent, including user groups, enrollments, and reporting.
• Experience facilitating virtual training, including train-the-trainer sessions, ideally with globally distributed or BPO teams.
• Flexibility with an eagerness to support your team beyond training when priorities shift, whether for a short-term need or a longer-term change in focus.

Bonus points:

• A passion for cycling, running, or fitness.
• Experience supporting both internal and BPO (outsourced) contact center teams.
• Familiarity with Zwift, gaming, the software industry, or fitness technology.

If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.

For All US Based Full-Time Positions:

The base salary for this position ranges between$56,500- $88,500. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.

Originally posted on Himalayas

“Be part of a company that is influential and the standard for a rapidly evolving industry!”

WHO ARE WE?

RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

The Training Specialist’s primary role is to implement advanced, educational solutions that will improve our customer and internal teams' product knowledge. The Specialist will help implement the learning and deployment strategy, as well as expand existing training programs. This role will require close collaboration with our product teams, the customer success organization, as well as RealTime’s valuable customers

WHAT WILL YOU BE DOING?

• Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines.
• Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities including aids, videos, live/virtual instructor-led training, and online self-directed trainings to assist customers and employees in learning software functionality.
• Lead regularly scheduled virtual role-based training sessions with customers.
• Create new and improve existing curriculum within the RealTime University and/or LMS system.
• Train customers and internal teams on new systems and product updates.
• Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy.
• Create, document, measure, and report on the effectiveness of a Trainer program.
• Foster a creative, positive, efficient, and collaborative team working environment.
• Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions to leverage while training various audiences
• Share best practices and contribute ideas on ways to resolve problems.
• Improve processes and procedures to serve the customer better and/or improve productivity.
• Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.

WHAT DO YOU NEED?

• 3+ years of training and curriculum development experience, strong written and verbal communication, project management and design thinking skills
• Proven expertise translating complex technical concepts into logical and digestible learning content
• Extremely organized, detail-oriented, and adaptable in a fast-paced climate
• Outstanding time management skills and the ability to prioritize work.
• Customer service-centric style and attitude
• Strong teaching abilities and mentoring skills
• Problem-solving abilities and the capacity to adapt to changing project dynamics.
• Attention to detail and commitment to quality assurance.

WHAT SETS YOU APART?

• 2+ years of experience within the clinical research industry or medical field
• 1 + years of experience developing courses and microlearning for SaaS products.
• 2+ years of experience using eLearning authoring tools such as Camtasia and Audiate.
• Experience using a clinical trial management system.
• Bachelor's degree in science, medical, business, information technology,
• education, or another related field

WHAT IS IN IT FOR YOU?

• The company sponsors health insurance, long-term disability, and life insurance.
• Unlimited Paid Time Off.
• 10 paid Holidays.
• Paid Parental Leave.
• Work Anniversary Bonus.
• Participation in the Employee of the Quarter Program.
• Monthly $100 Connectivity Stipend Reimbursement.
• RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.

All successful candidates must complete and pass reference and background checks.

The desired salary must be indicated for the application to be considered.

The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.

Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility.

Thank you for your interest in RealTime eClinical Solutions.

Originally posted on Himalayas

This is a remote position.

Originally posted on Himalayas

Homeless Services, Coordinated Entry System Training and Instructional Design Specialist

ICF’s Homeless Services team works with federal agencies, state and local governments, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. ICF is currently seeking an experienced and mission-oriented candidate to support the development and delivery of high-quality training and capacity building resources for partners and stakeholders in a Coordinated Entry System (CES) for a large Continuum of Care (CoC).

The successful candidate will develop and deliver engaging instructor-led, virtual, online, and blended learning experiences using adult-learning principles and instructional-design best practices. Working closely with CES leadership and subject matter experts, the Specialist ensures that training content reflects current policy priorities, operating procedures, assessment requirements, and system functionality.

The successful candidate will use evidence-based practices and adult learning principles to support users in applying CES requirements, evaluate learner performance, maintain course documentation, and continuously improve training based on participant feedback, assessment results, policy changes, and identified implementation needs.

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

Key Responsibilities:

Course and Content Development

• Collaborate with subject-matter experts, program leaders, CES users, and participating providers to identify training and performance-support needs.

• Maintain current knowledge of CES policies, operating procedures, assessment practices, referral workflows, and implementation requirements and stay informed about applicable HUD Coordinated Entry requirements and other guidance affecting CES implementation

• Analyze gaps in learner knowledge, skills, confidence, and application of CES policies and procedures.

• Identify target audiences and define the competencies participants should demonstrate after completing training.

• Establish instructional goals and measurable learning objectives that align with CES policy, operating procedures, system functionality, and intended workplace outcomes.

• Determine the appropriate instructional approach, delivery format, practice activities, supporting resources, and evaluation methods for each learning need.

• Apply adult-learning principles, instructional-design models, and current learning-technology practices when developing training, including exercises and activities that strengthen learner engagement, knowledge retention, skill development, and workplace application.

• Design curricula, course outlines, lesson plans, facilitator guides, participant workbooks, presentations, job aids, frequently asked questions, website tips, and other performance-support resources that strengthen learner retention, capacity, confidence, and job-related competencies.

• Translate complex policy, procedural, and technical information into clear, accessible, and action-oriented instructional content.

• Visualize and design instructional graphics, course layouts, user interfaces, storyboards, and finished learning products.

• Review training content for technical accuracy, policy alignment, instructional quality, accessibility, consistency, and usability.

Training Delivery and Facilitation

• Prepare and deliver foundational and specialized training on CES policies, processes, workflows, tools, and technologies.

• Lead engaging in-person training sessions across the Continuum of Care and facilitate live webinars for CES users and participating providers.

• Use adult learning principles such as demonstrations, exercises, case scenarios, role plays, guided practice, and group discussion to help learners apply CES requirements in realistic settings.

• Adapt delivery methods to meet the needs of learners with varying roles across CES functions and provider types, experience levels, technical abilities, and familiarity with CES.

• Clearly explain complex policy, procedural, and technical concepts to both technical and nontechnical audiences.

• Model accurate CES practices and reinforce standardized implementation through training, coaching, and technical assistance.

• Schedule trainings and workshops and communicate with participants regarding registration, prerequisites, course expectations, logistics, learning materials, and follow-up resources.

• Coordinate training logistics, including room setup, technology, attendance tracking, instructional materials, and webinar administration.

• Support course setup, enrollment, content maintenance, participant access, completion tracking, and reporting within the learning-management system or other training platform.

• Travel throughout the CoC geography, as needed, to deliver training and support CES partners.

Quality Improvement and Communication

• Define criteria for evaluating learner knowledge, skills, competencies, and performance.

• Develop pre-assessments, knowledge checks, quizzes, skills demonstrations, practice exercises, course assessments, and other evaluation instruments.

• Align assessments with instructional goals, learning objectives, course content, and expected workplace competencies.

• Review assessment results, course evaluations, participant feedback, attendance information, and technical-assistance requests to evaluate instructional effectiveness and incorporate improvements based on results.

• Use root cause analyses or similar techniques to determine whether reported issues relate to training, policy interpretation, user knowledge, system functionality, or broader workflow implementation, and make recommendations to CES Management Entity leadership for further assessment by appropriate CES and CoC leadership

• Resolve training-related issues directly and refer policy or procedural issues to cross-functional partners within the CES Management Entity for follow-up

• Identify innovative and cost-effective methods for developing and delivering high-quality trainings at scale

Minimum qualifications:

• Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work, or a related field; an equivalent combination of relevant education and professional experience may be considered.

• Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs.
• Experience preparing and delivering instructor-led, virtual, or online training for professional audiences.

• Experience developing curricula, lesson plans, presentations, eLearning content, tutorials, job aids, or other instructional materials.

• Knowledge of adult-learning principles, instructional-design practices, facilitation methods, and learner assessment.

• Strong public-speaking, presentation, facilitation, writing, interpersonal, organizational, and project-management skills.

• Ability to explain technical and policy concepts to learners with different roles, experience levels, and technical abilities.

• Strong attention to detail and the ability to maintain accurate project, course, and version-control documentation.

• Ability to work effectively both independently and collaboratively in a multidisciplinary environment.

• Ability to travel throughout the CoC geography, as needed, to deliver training and support CES partners.

Preferred qualifications:

• Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01 Notice Establishing Additional Requirements for a Continuum of Care Centralized or Coordinated Assessment System, plus HUD resources and guidebooks on CES topics

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines.

• Ability to collaborate with subject-matter experts and translate complex policy, procedural, or technical information into clear learning content.

• Ability to provide responsive and professional user support through multiple communication channels.

#HCDLA

#Indeed

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.

Working at ICF

Candidate AI Usage Policy

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

Originally posted on Himalayas