Training-Manager, Technical-Training-Manager, Learning-And-Development-Manager Jobs

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for highly motivated, self-driven training managers dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. In this role, you will lead experienced instructors' delivery of training across all CrowdStrike technologies. You’ll work with one of the premier endpoint security technologies and incident response teams in the world, carrying the lessons of the field to a classroom environment.

Am I an Instructor Manager Candidate?

• Leadership & Mentorship: Do you have a proven track record of leading, motivating, and providing constructive guidance to technical instructors?
• Security Background: Do you possess a strong background in endpoint security, incident response, information security, or SIEM?
• Product Expertise: Are you a subject matter expert in one or more SIEM, SOAR, or cloud security solutions (such as Splunk, Exabeam, Google, Microsoft, Trellix, Elastic Stack, ZScaler, Palo Alto Networks, or Wiz)?
• Innovation in Training: Are you eager to pioneer new, creative methods for delivering technical training and enabling customers on emerging technologies?
• Communication & Storytelling: Can you distill complex technical topics into compelling, narrative-driven lessons that resonate with audiences?

What You'll Do:

• Implementation & Delivery: Lead the implementation and delivery of CrowdStrike Training offerings, including sales enablement, reporting, and metrics.
• People Management: Actively manage several instructors, including performance management, career development, coaching and day-to-day leadership.
• Day-to-Day Operations: Collaborate with cross-functional and internal teams during daily operations to streamline scheduling, enhance customer enablement, and maximize revenue growth.
• Subject Matter Expertise: Act as a subject matter expert on training, collaborating on the design and revision of current and new courses.
• Stakeholder Communication: Communicate effectively across all levels (executive leadership and technical support teams) within CrowdStrike.
• Reporting & Metrics: Create and maintain operations, management, and ad hoc reports to monitor the performance of the training delivery group.
• Sales Collaboration: Work with sales teams to scope new customer engagements, present to customers, and recommend training content.

What You’ll Need:

• Leadership Experience: Minimum of 3 years of experience in a leadership role.
• Training Delivery Experience: Minimum of 3 years of experience managing the delivery of technical training courses.
• LMS & Technology Proficiency: Experience administering Learning Management Systems (LMS) and virtual training delivery platforms (e.g., Zoom, Microsoft Teams, virtual labs).
• Budget & Resource Management: Experience managing training budgets, resource allocation, and software/tool licensing for instructional teams.
• Training Metrics & Data Analytics: Demonstrated ability to track, analyze, and report on training effectiveness, student CSAT, and instructor performance KPIs.
• Domain Expertise: Experience with SIEM, SOAR, Cloud, or AI technologies, including developing and delivering training on best practices.
• Instructional Capabilities: Experience teaching technical topics to various audiences, from desktop support technicians to IT managers and executives.
• Client Demeanor: Professional client-facing demeanor, comfortable in both technical and executive settings.
• Communication Skills: Strong, clear verbal and written communication skills.
• Autonomy: Capable of completing tasks on time with minimal supervision.
• Continuous Growth: Desire to grow and expand both technical and soft skills.
• Project Management: Proven project management skills.
• Leadership Culture: Ability to foster a positive work environment and attitude.
• Travel: Ability to travel on occasion.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Education: Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or Instructional Design.
• Professional Certifications: Relevant industry or instructional certifications (e.g., CompTIA CTT+, CPTD, or vendor-specific accreditations).
• Incident Response: Experience conducting or managing incident response investigations for organizations, investigating targeted threats such as Advanced Persistent Threats, Organized Crime, and Hacktivists.
• Threat Intelligence: Experience conducting cyber threat analysis of targeted threat actors, using an established analytic model to produce FINTEL and technical output.
• Computer Forensic Analysis: Background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.
• Network Architecture: Strong understanding of secure network architecture and experience performing network operations.
• Programming & Scripting: Experience coding in C, C#, VB, Python, Perl, Ruby on Rails, or .NET.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at further assistance.

Find out more about your rights as an applicant.

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For detailed information about the U.S. benefits package, please click here.

Originally posted on Himalayas

The National Technical Training Manager is responsible for developing and delivering technical, product, and practice-development training for employees and customers across the independent eye care professional channel. This role builds the knowledge, skills, and confidence of sales teams, customer-facing employees, and eye care professionals to support exceptional patient care, effective product positioning, and sustainable business growth.

Serving as a technical subject matter expert, the National Technical Training Manager translates complex optical concepts, technologies, and product information into engaging and practical learning experiences. The role leads both in-person and virtual training, supports new product and technology launches, develops training content and resources, and delivers continuing education programs, including ABO/NCLE-approved education.

The position partners closely with Learning & Development, Sales, Business Development, Marketing, Product Management, R&D, Global Training, and other cross-functional teams to ensure technical training is aligned with business priorities, customer needs, and evolving industry trends.

Technical Training & Facilitation

• Develop and deliver engaging in-person, virtual, and blended learning programs covering the full product portfolio, optical principles and technologies, product positioning, and practice development.
• Translate complex technical and optical information into clear, practical learning experiences appropriate for different audiences and levels of expertise.
• Facilitate technical education for sales teams, customer-facing employees, customers, and eye care professionals.
• Adapt training methods and content based on learner needs, business priorities, product developments, and market conditions.
• Maintain a high level of technical and industry knowledge to provide credible, relevant, and current education.

National Training Program Management

• Lead the planning and execution of annual and ongoing technical training initiatives across the organization.
• Develop training plans and learning experiences supporting new product launches, advanced optical technologies, business initiatives, and practice-development opportunities.
• Coordinate training calendars, audiences, content, resources, and delivery requirements to ensure effective execution.
• Partner with Learning & Development leadership to identify training priorities and develop scalable learning solutions.
• Evaluate training effectiveness and use learner feedback, business needs, and performance insights to continuously improve programs.

Customer & Employee Development

• Provide specialized technical and product training to sales representatives, customer service employees, and other customer-facing teams.
• Equip commercial teams with the technical knowledge and product-positioning capabilities needed to confidently engage customers and support business growth.
• Develop customer-facing educational programs that strengthen product understanding and help eye care professionals apply technical knowledge to patient and practice needs.
• Partner with Sales and Business Development teams to identify customer education needs and develop targeted learning solutions.
• Support practice-development education designed to help customers improve patient experiences and strengthen their businesses.

Continuing Education

• Develop, maintain, and deliver continuing education programs that meet applicable ABO/NCLE requirements.
• Facilitate approved continuing education courses virtually and in person at customer events, trade shows, conferences, and other industry programs.
• Maintain required speaker qualifications and ensure continuing education content remains current and compliant with applicable standards.
• Partner with Sales, Business Development, Marketing, and other teams to develop educational workshops that combine technical expertise with practice-development opportunities.

Training Content & Curriculum Development

• Develop, review, and continuously improve technical training materials, presentations, facilitator guides, webinars, job aids, and other learning resources.
• Partner with Marketing, Product Management, and Learning & Development to ensure training content is technically accurate, commercially relevant, engaging, and consistent with product positioning.
• Support the development of training materials for new products, technologies, and strategic initiatives.
• Ensure learning content can be effectively used across multiple audiences and delivery formats.

Technical Subject Matter Expertise

• Serve as a technical and optical subject matter expert to internal teams and customers.
• Collaborate with Marketing, Product Management, R&D, Global Training, Sales, Business Development, and other functions to support strategic initiatives.
• Provide technical expertise during product launches, educational events, customer meetings, and internal development programs.
• Stay current on emerging optical technologies, products, competitive developments, professional standards, and industry trends.
• Translate technical and market developments into relevant learning opportunities for employees and customers.

Cross-Functional Partnership

• Build strong partnerships across Learning & Development, Sales, Marketing, Product Management, R&D, Customer Service, Business Development, and Global Training.
• Participate in cross-functional projects requiring technical training or optical expertise.
• Represent the technical training function at internal meetings, customer events, trade shows, conferences, and other industry forums.
• Balance training priorities across multiple stakeholders while maintaining focus on organizational and customer objectives.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 3-5+ years of training, technical education, facilitation, or related experience, preferably within the optical, vision care, medical device, healthcare, or a similarly technical industry.
• Strong knowledge of optical products, technologies, industry practices, and relevant market trends.
• Demonstrated experience developing and delivering effective technical or product training programs.
• Strong presentation, facilitation, public-speaking, and virtual-training capabilities.
• Ability to translate complex technical concepts into understandable and actionable information for diverse audiences.
• Commercial awareness and understanding of how education, product positioning, and practice-development strategies can support customer and business growth.
• Strong organizational, planning, and project-management skills with the ability to manage multiple initiatives and priorities.
• Strong written and verbal communication skills and the ability to build effective relationships across functions and organizational levels.
• Ability to work independently while collaborating effectively within a cross-functional environment.
• Proficiency with PowerPoint and related presentation and learning technologies.
• Ability and willingness to travel nationally to support training programs, customer events, trade shows, conferences, and business priorities.
• Up to 75% Travel

Preferred Qualifications

• ABO certification and/or applicable speaker credentials.
• NCLE certification or experience delivering NCLE-approved education.
• 3+ years of experience working as an optician or in a related optical role.
• Licensed or certified optician.
• Experience developing continuing education content.
• Experience supporting product launches or commercial training within the optical industry.
• Experience delivering education at industry conferences, trade shows, or large customer events.

Competencies

• Develops Talent: Builds the knowledge, confidence, and capabilities of others through engaging education, coaching, feedback, and practical learning experiences.
• Communicates Effectively: Delivers complex technical and business information clearly and effectively across diverse audiences, settings, and communication channels.
• Tech Savvy: Anticipates and applies knowledge of emerging optical technologies, products, and learning tools to strengthen training effectiveness and business capabilities.
• Customer Focus: Builds strong customer relationships and delivers education and technical solutions that support patient care, customer success, and long-term partnership.
• Collaborates: Builds effective partnerships across Learning & Development, Sales, Marketing, Product Management, R&D, and other teams to accomplish shared objectives.
• Plans and Aligns: Establishes training priorities, resources, and execution plans that align learning programs with customer needs and organizational objectives.
• Drives Results: Consistently executes high-quality training initiatives that improve technical capability, product knowledge, customer engagement, and business performance.
• Business Insight: Applies knowledge of the optical industry, customers, market dynamics, and commercial priorities to ensure training programs support meaningful business outcomes.

Additional Responsibilities

The responsibilities described above reflect the primary expectations of the position but are not intended to be exhaustive. The National Technical Training Manager may perform additional duties and responsibilities as assigned based on evolving business needs.

Originally posted on Himalayas