Get the chrome extension Technical Writer
SIL International
Job Title
Technical WriterLocation
GlobalPosition Type
VolunteerJob Description
We are seeking volunteer professional Technical Writers to research our products, services, and technology to be documented and easily understood by our developers and user communities.SIL International is a faith-based nonprofit organization committed to serving translation teams worldwide. If you believe, as we do, that all languages are of value, form an integral part of people’s identity, and have the potential to serve them in a rapidly changing world, then you can be part of a software team serving translation teams worldwide.
Summary:
A Technical Writer is responsible for creating documentation that clarifies the product's features and benefits, analyzing existing documentation for gaps, and interviewing developers and users to verify, reorganize, maintain, and write documentation for various platforms. They will author content that supports users from a wide variety of backgrounds, from very basic to highly technical users.
Major Responsibilities:
- Maintaining the existing documentation
- Planning and designing major updates and rewrites of user-focused documentation
- Planning and designing major updates and rewrites of developer documentation
- Selecting appropriate tools to manage documentation over the long term
- Selecting appropriate systems to support translation of documentation into a variety of languages
- Meeting with Language Technology staff and field personnel to understand documentation needs
- Participating as an integral and enthusiastic part of the team, exhibiting ownership, follow-through, initiative, awareness, and effective communication with peers and management
- Working with the team around a cohesive product roadmap
Minor Responsibilities:
- Participate in regular project status, planning, partnership, and strategic meetings
- Be available to travel to meet with the larger development team at least once per year
- Be available to travel biennially to the Language Technology Conference
- Participate in professional conferences and meetings
Knowledge, Skills, and Abilities:
● A servant heart attitude
- Demonstrated experience in writing technical documentation
- Demonstrated experience in documentation tools
- Adaptability and the ability to work collaboratively with a team
- Good interpersonal skills of communication
● Good organizational skills
- The ability to make decisions in a timely manner
- The ability to generate multiple solutions to the problem
- The ability to quickly pick up technical concepts
- The ability to work both with a team and independently, and to multitask effectively
Education and Experience:
Technical Writers need experience in writing technical documentation. Successful candidates should also have experience conducting research for their clients. Bachelor’s degree in communications, professional writing, or equivalent work experience is preferred, but we care more for a heart and mind that are always learning.
Training and Orientation:
Will complete the initial IT Software Department training program and relevant portions of IT Orientation.
Weekly Hours
40Originally posted on Himalayas
Technical Writer
Vasion
About Vasion
For more than a decade, Vasion has been helping companies simplify their print infrastructure, automate business processes, and integrate their technology in a more secure environment. Our mission, to make digital transformation attainable for everyone, drives a culture of innovation and exploration. We have one simple goal: help organizations simplify processes through automation and integration.
So we created simple, cost-effective, and easy-to-implement digital tools that work together, removing bottlenecks and improving efficiency. And we’re always on the lookout for new people who can help us innovate, grow, and reach our goal.
About the role
As a Technical Writer on the Technical Content team within Technical Services, you'll play a key role in creating and maintaining product documentation for Vasion's Intelligent Print Automation platform. Working closely with Product and Product Marketing teams, you'll create online documentation and learning resources that help customers successfully configure and use Vasion products.
This job requires a hands-on understanding of product features and operational details, a clear understanding of the customer, and the ability to convey this knowledge in a clear and precise way.
What you'll do
- Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process
- Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs
- Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes
- Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS)
- Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation
- Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals
- Work with product managers and developers to create customer-facing release notes
- Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features
- Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content
- Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology
- Assist with other external-facing technical writing and editing projects as needed
Qualifications
- Minimum of 2-3 years of experience as a tech writer in a software development environment
- Minimum of Associate Degree in a technical field, analysis, or technical writing
- Understands client-server models, SaaS, and standard network protocols
- Superior written and verbal communication skills, including a keen eye for detail
- Proven ability to quickly understand and unpack complex technical concepts
- Exemplary critical thinking and analytical skills; asks probing questions
- History of working collaboratively in a team setting, with strong interpersonal skills
- Experience with MadCap Flare, MadCap Capture, and MadCap Central (preferred)
- Video capture and editing experience (preferred)
- Familiar with Jira/Confluence (preferred)
- Familiar with Intercom or similar in-software help system (preferred)
Benefits
- Flexible work environment
- Vacation Bonus
- Flexible paid time off
- Paid parental leave
- Competitive pay
- A full suite of traditional benefits
- Training/Advancement opportunities
- 401k with company match and immediate vesting
- Financial wellness education
- Company-contributed HSA
- On-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.
Our Core Values
Vasion looks for people who will exemplify its four core values and are driven to become:
- Disruptive Visionaries: Our customers are the heroes, and our role is to be a guide on their journey, truly listening and identifying the needs and wants of our customers.
- Relationship Builders: We treat people as people, building strong relationships through empathy, compassion, and honest communication.
- Candor Seekers: Candid conversations are critical to achieving objectives, and we nurture a culture of caring personally and challenging directly.
- Action Owners: Every employee takes ownership of any failures and develops a plan to win, no matter their tenure or circumstance.
More about Vasion
Visit to learn more about Vasion.
Additional Information
Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.
Originally posted on Himalayas