Get the chrome extension Technical Support Specialist
Action Labor & Staffing Connection
We are seeking a skilled Technical Support Specialist to provide exceptional troubleshooting and support for our customers. This role involves diagnosing technical issues, assisting with software and hardware inquiries, and ensuring a seamless user experience. The ideal candidate is tech-savvy, customer-focused, and able to work independently with a flexible schedule.
Responsibilities:
- Respond to technical inquiries via phone, email, and chat.
- Diagnose and resolve software, hardware, and network issues.
- Guide customers through troubleshooting steps and best practices.
- Document issues, solutions, and escalate complex cases when needed.
- Collaborate with internal teams to improve support processes.
- Stay up to date with product updates and emerging technologies.
Requirements:
- Proven experience in technical support or a related field.
- Strong troubleshooting skills with software, hardware, and networks.
- Excellent communication and problem-solving abilities.
- Familiarity with remote desktop tools and help desk software.
- Ability to work independently and manage time effectively.
- Flexible schedule, including potential evening or weekend availability.
Benefits:
- Competitive pay with flexible work hours.
- Remote or hybrid work options.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- Paid training and access to the latest tech tools.
If you are passionate about technology and enjoy helping others, apply today!
Originally posted on Himalayas
Technical Support Specialist I, Office (CE)
Clubessential
Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
We unite popular brands such as foreUP, myFitApp, Vermont Systems, Momence, Exerp, Mariana Tek, Resamania, FieldEdge, CampBrain and many more.
Join our Clubessential Brand within Golf & Club as Technical Support Specialist I, Office to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.
The Technical Support Specialist I provides frontline technical support for Clubessential club management software and connected technologies within the Office General support team. The role owns client issues from initial contact through resolution or appropriate escalation across software, point-of-sale, hardware, configuration, and operational workflows. The specialist troubleshoots issues, guides clients through solutions, and maintains accurate case documentation across phone, email, and chat channels. This role helps create a consistent client experience while building broad technical and product expertise.
Some of the things you'll do:
- Own assigned Office General support cases from initial contact through resolution or appropriate escalation while meeting established response and follow-up expectations.
- Troubleshoot standard issues across Classic POS, printers, hardware, employee and item configuration, membership, inventory, Guest Rooms, Mobile Ordering, Mobile POS, KDS, kiosks, reporting, and system settings.
- Gather relevant details, reproduce reported behavior when possible, and review configuration, permissions, connectivity, and system settings to identify the cause of an issue.
- Research knowledge resources, previous cases, known issues, and documented troubleshooting processes when a resolution is not immediately known.
- Guide clients through troubleshooting and product workflows while explaining technical concepts clearly to technical and nontechnical users.
- Document client interactions, troubleshooting steps, findings, and resolutions accurately in the case management system.
- Prioritize assigned work based on urgency, client impact, case age, and established service expectations.
- Recognize when an issue exceeds Level 1 scope and escalate with complete documentation to the appropriate Level 2 or internal resource.
- Maintain ownership of the client experience by setting clear expectations, following through on commitments, and responding appropriately to client frustration.
- Maintain current knowledge of supported products, releases, known issues, and troubleshooting practices.
Working arrangements:
- Fully Remote in United States: You can work remotely in this position, provided you reside in United States,have full working rights and do not require sponsorship.
Qualifications
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
You'll need:
- Experience in customer support, technical support, SaaS support, hospitality technology, or a comparable client-facing environment.
- Ability to troubleshoot software, hardware, configuration, or connectivity issues using a structured problem-solving approach.
- Ability to communicate technical information clearly to both technical and nontechnical users.
- Ability to manage multiple cases and priorities while maintaining timely client communication and accurate documentation.
- Demonstrated customer service skills, including ownership, follow-through, and professional handling of frustrated clients.
- Ability to learn a broad software platform and apply product knowledge across multiple workflows.
- Ability to work the defined support schedule, including evening, weekend, or emergency coverage when assigned.
It would be great if you also have:
- Experience with point-of-sale systems, printers, peripheral hardware, or club management software.
- Experience with Salesforce Service Cloud, Zendesk, or a similar case management platform.
- Exposure to hospitality, private club, restaurant, retail, or membership-based operations.
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you don't tick all the boxes, we still encourage you to apply.
Values and Life at Xplor
Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome
If these values sound like you and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can.
Originally posted on Himalayas
Technical Support Specialist (L1/L2)
Tango
Let's Tango! Where Innovation Meets Impact.
At Tango Analytics, we're all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango!
We are looking for a Technical Support Specialist to join our dynamic and growing Customer Support organization.
About the Role
We are seeking a Technical Support Specialist to be the front line for our enterprise customers on Tango's IWMS/SaaS platform, the people who determine how customers experience Tango after the sale. In this combined L1/L2 role, you'll own the customer's issue from first contact through resolution: responding quickly to inbound requests, resolving the majority directly, and taking the more complex, technical problems as far as they need to go.
This is a hands-on, customer-facing role that blends first-response support with deeper technical troubleshooting. You'll work primarily in Freshdesk, follow established processes while helping improve them, and partner with Engineering, Product, and your fellow support engineers to close the loop on the issues that keep coming back.
What You'll Do
Tier 1: First Response & Triage
- Serve as the first point of contact for inbound customer requests across email, portal, and chat.
- Triage, categorize, and prioritize incoming tickets by severity and SLA.
- Resolve common, well-documented issues using the knowledge base, macros, and standard operating procedures.
- Gather complete information from customers and reproduce reported issues where possible.
- Keep tickets accurate and current (status, notes, tags), and communicate clearly with customers throughout the ticket lifecycle.
- Meet response and resolution SLA targets.
- Escalate issues that fall outside L1 scope to Tier 2 with full, reproducible context.
Tier 2: Technical Troubleshooting
- Own escalated and complex tickets through to resolution.
- Investigate application, configuration, data, and integration issues (SSO/SAML, SFTP, reporting, user access, and similar).
- Reproduce, diagnose, and document root cause, then apply a fix or a clear workaround.
- Partner with Engineering and Product on suspected defects, providing clear and reproducible bug reports.
- Handle higher-priority and time-sensitive incidents.
- Create and update knowledge base content to deflect repeat issues.
- Support and mentor L1 teammates on recurring problem areas.
Customer Experience & Communication
- Communicate clearly and professionally in writing, matching tone to the customer and the sever of the issue.
- Set and manage expectations on timelines, next steps, and follow-through.
- Represent the voice of the customer back to Product and Engineering.
Process & Continuous Improvement
- Follow established support processes and SLAs while surfacing gaps and friction.
- Contribute to the macros, templates, and SOPs that make the team faster and more consistent.
- Help turn recurring ticket drivers into documentation and self-service content.
About You
Required
- 1+ years in a customer-facing technical or SaaS support role.
- Excellent written English and clear, professional communication.
- Strong troubleshooting and problem-solving skills, with the ability to learn a complex enterprise product.
- Experience with a ticketing platform (Freshdesk preferred; Zendesk, Jira Service Management, or equivalent).
- Organized and detail-oriented, able to manage multiple open tickets against SLAs.
- Comfortable working scheduled shifts to support coverage across time zones.
Additional for L2 / Senior Candidates
- 3+ years in technical support or a comparable technical role.
- Comfort investigating integrations, data, logs, and application configuration.
- Familiarity with technical concepts such as APIs, SSO/authentication, file transfer (SFTP/SSH), and/or SQL.
- Experience writing customer-facing and internal documentation.
Nice to Have
- Experience supporting enterprise B2B software.
- Exposure to IWMS, real estate, workplace management, facilities, lease accounting, energy, or sustainability platforms.
- Familiarity with reporting or BI tools.
- Applied use of AI or automation tooling in a support context.
What We Offer
We're committed to creating an environment where you can thrive—professionally and personally.
Our offerings include:
- Competitive Compensation We recognize and reward your contributions with a salary package
- that reflects your value.
- Comprehensive Benefits Including health, dental, and vision insurance, a 401(k) plan with
- company match, and generous paid time off to support your well-being.
- Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements
- that promote productivity and balance.
- Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are
- valued, teamwork is encouraged, and everyone has a voice.
Tango is proud to be an equal opportunity employer. We are committed to equal opportunity
regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability,
or veteran status.
Originally posted on Himalayas