Get the chrome extension Technical Support
NightOwl Consulting
Key Responsibilities
- Manage and respond to support tickets using Freshdesk (Zendesk).
- Assist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.
- Communicate primarily through email, with occasional phone calls as needed.
- Run searches in Guild IQ to verify the accuracy of AI-generated responses.
- Perform minor troubleshooting and basic data entry tasks.
- Ensure tickets are handled accurately, efficiently, and in a timely manner.
Skills, Knowledge and Expertise
- Strong written communication skills.
- Basic troubleshooting and problem-solving ability.
- Attention to detail and accuracy in data entry.
- Ability to follow documented processes and use internal knowledge resources.
- Comfortable working with ticketing systems and internal tools (experience is a plus, training provided).
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
Originally posted on Himalayas
Technical Support
NightOwl Consulting
Key Responsibilities
- Manage and respond to support tickets using Freshdesk (Zendesk).
- Assist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.
- Communicate primarily through email, with occasional phone calls as needed.
- Run searches in Guild IQ to verify the accuracy of AI-generated responses.
- Perform minor troubleshooting and basic data entry tasks.
- Ensure tickets are handled accurately, efficiently, and in a timely manner.
Skills, Knowledge and Expertise
- Strong written communication skills.
- Basic troubleshooting and problem-solving ability.
- Attention to detail and accuracy in data entry.
- Ability to follow documented processes and use internal knowledge resources.
- Comfortable working with ticketing systems and internal tools (experience is a plus, training provided).
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
Originally posted on Himalayas
Analista de Soporte Tecnico
Behind U Education
Este es un puesto de trabajo remoto.
Tivenos es una empresa en constante crecimiento que se posiciona como el partner estratégico para el desarrollo de diferentes instituciones educativas en América Latina y Europa. impulsamos procesos eficientes de captación, inscripción, retención y servicios académicos.
Actualmente nos encontramos en la búsqueda de Analista de Soporte técnico para Implementaciones de sistema omnicanal, que posea agilidad para resolver diferentes inquietudes generales, sugerencias o dudas sobre la plataforma con una experiencia personalizada de servicio al cliente.
Requirements
Buscamos a una persona apasionada por la tecnología que cumpla con los siguientes requisitos:
·Escucha activa
·Buena comunicación
·Resolución de problemas
·Compromiso
·Agilidad en el servicio humanizado
- Constante actualización del conocimiento-
Experiencia demostrable en:
JavaScript
CSS y HTML,
REST APIs,
POSTMAN,
Visual Studio Code
Conocimiento de CRM, Zoho,salesforce, Dynamics (Deseable)
conocimientos básicos de aplicaciones web y servicios REST
Benefits
¿Qué proponemos?
Trabajo 100% remoto.
Pago de salario fijo USD.
Inserción en equipo de trabajo multidisciplinario distribuido en América Latina y Europa.
Becas para estudiar en diversas instituciones educativas.
Originally posted on Himalayas
Associate Support Analyst
Valce Talent Solutions
Are you starting your career in IT or Technical Support and looking for an opportunity to grow in a global company? This could be the perfect role for you!
We are looking for an Associate Support Analyst to join our Technical Support team in a fully remote position. In this role, you’ll help customers troubleshoot technical issues, provide guidance, document cases, and collaborate with experienced team members to deliver excellent support experiences.
💻 What we’re looking for:
- Basic knowledge of IT, software troubleshooting, or system configurations
• Strong communication and problem-solving skills
• Customer-oriented mindset
- Eagerness to learn and grow in a technical environment
• Degree in IT, Computer Science, or related field is a plus
✨ Nice to have:
- Experience in customer service or technical support
• Familiarity with ticketing systems, networking, cloud applications, or operating systems
🌎 Location: Remote
If you’re passionate about technology and want to build your career in technical support, we’d love to hear from you!
Originally posted on Himalayas