Technical-Support-Engineer, Application-Support-Engineer, Software-Support-Engineer Jobs

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Job Description

We’re growing our global support team and looking for Level 2 engineers who enjoy digging into complex platform issues. You’ll troubleshoot performance problems, work with customers to find practical fixes, and partner with internal teams to improve our product. If you like working through issues and want to make a real difference for customers, we’d like to hear from you.

Key Responsibilities

• Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks
• Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues.
• Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
• Bridge with internal teams to be a part of our product’s continuous improvement process.
• Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.

Qualifications

• Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement.
• Intermediate knowledge of Databases and query optimization (SQL Server and Oracle).
• Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH.
• Degree in Engineering or other technology-related degrees (BSc, MSc). 4 years work experience in lieu of degree
• Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern.
• Fluency in English (bilingual is a plus).
• Must be willing to work 8am-5pm PST shift.

Nice-to-Have Requirements:

• .NET web apps (C#, ASP.NET)
• Java, JavaScript, REACT, CSS, HTML
• REST/SOAP web services, XML, XSD
• Mobile tech (Objective C, iOS Apps, Android Studio

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.

We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.

OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.

Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.

Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

What do we have to offer you?

• A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.

• Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.

• A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.

OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.

Originally posted on Himalayas

Do you enjoy digging into challenging technical problems and finding creative solutions? If you're passionate about technology and enjoy learning how complex software systems work, we'd love to hear from you.

This is an exciting opportunity to strengthen both your development and technical troubleshooting skills while working with enterprise software used by organizations around the world. You'll gain experience with leading CRM and ERP platforms, SQL Server, web technologies, and cloud-hosted applications—all while building highly transferable technical skills.

This is not your typical call center support position. You'll work alongside experienced technical professionals to solve complex customer issues, collaborate across Engineering and Professional Services, and continually expand your technical expertise in a supportive, team-oriented environment.

Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion for solving challenging software problems. The ideal candidate enjoys understanding how software works, is comfortable troubleshooting databases, web applications, and integrations, and has experience with .NET technologies—or a strong desire to learn them.

In this role, you'll provide high-quality technical support for our CPQ software and its integrations with ERP and CRM platforms while working closely with teammates to resolve complex technical issues and continuously grow your technical knowledge.

*This is a remote position and can be located anywhere within the United States

Responsibilities

• Serve as the primary point of contact for Tier II technical support escalations, delivering timely and effective solutions that ensure customer success.
• Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications.
• Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve complex technical issues.
• Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server.
• Document troubleshooting steps, root causes, and resolutions within the company knowledge base.
• Identify recurring issues and provide feedback that improves product quality, support processes, and the customer experience.
• Participate in ongoing technical training and knowledge-sharing sessions to continually expand your technical skill set.

Skills & Qualifications

• 2+ years of experience in technical support, application support, software development, IT support, or similar technical roles.
• Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred.
• Strong understanding of Microsoft SQL Server with basic to intermediate proficiency writing SQL queries for troubleshooting and data analysis.
• Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms.
• Familiarity with web technologies including HTML, CSS, JavaScript, XML, and REST-based APIs.
• Exposure to object-oriented programming concepts or scripting languages is helpful. Experience with .NET is a plus, but a willingness to learn is equally valued.
• Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues while demonstrating a strong sense of ownership.
• Experience configuring virtual machines and remote desktop connections.
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Curiosity, persistence, and a passion for learning new technologies and solving challenging technical problems.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required.

Find Your Passion at Experlogix

At Experlogix, we strive to create a culture of engaged, collaborative team members who are passionate about solving problems and helping customers succeed. We believe in building careers—not just filling jobs—and provide opportunities for continuous learning, professional development, and internal growth.

Our purpose is to fuel your passion through rewarding work, meaningful challenges, and opportunities to make an impact. See why we were recognized as a Top 10 Microsoft Dynamics Marketplace solution and one of the best software and service companies in Silicon Slopes.

Our Company

Experlogix is a rapidly growing, award-winning leader in Configure, Price, Quote (CPQ) technology. We specialize in fully integrated quote and order automation solutions for Microsoft Dynamics, Salesforce, and NetSuite. With offices in the United States, Canada, Belgium, and the Netherlands, along with remote team members around the globe, we're committed to delivering innovative solutions and exceptional customer experiences.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Voluntary Disability Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with Company Match
• Teladoc Virtual Healthcare
• Health Advocate Program
• Paid Holidays and Generous PTO—we encourage you to use it!
• Flexible work environment with accountability and trust
• Opportunities for ongoing technical learning and career advancement

Originally posted on Himalayas