Technical-Program-Manager, Program-Manager, IT-Program-Manager Jobs

Duties and Responsibilities:

Program Strategy, Opportunity Shaping, and Commercial Planning

• Lead program-level shaping of complex lifecycle management programs in partnership with Pre-Sales, Sales, Architects, Technical Leads, Practice leaders, and customer stakeholders.
• Translate a strategic customer objective into an integrated program structure of related projects, workstreams, milestones, outcomes, dependencies, and decision points.
• Develop and validate program assumptions, schedules, delivery approach, staffing strategy and resources forecasting, labor mix, schedule, partner or vendor inputs, and pricing recommendations with the appropriate stakeholders.
• Assess delivery feasibility, challenge solution and schedule assumptions, identify cross-workstream risks, and surface tradeoffs before commitments are made to the customer.
• Support proposals, solution reviews, statements of work, estimates, executive presentations, and internal approvals with practical program-level content.
• Ensure a disciplined transition from opportunity shaping to delivery so that scope, assumptions, commercial commitments, risks, and decisions are understood across the program team.

Program Mobilization and Operating Model

• Collaborate with the PMO to establish the program charter, integrated master plan, and shared governance model, in alignment with established program frameworks. This includes roles and decision rights, stakeholder alignment on priorities and outcomes, mutual accountability, communication plan, escalation paths, reporting dashboards and cadence, and RAID framework.
• Collaborate with resource management and delivery leaders to forecast resources (internal or third party) as well as align project managers, workstream leads, technical teams, partners, and customer stakeholders around shared outcomes, sequencing, interdependencies, and measures of success.
• Confirm readiness across staffing, customer access, environments, procurement, vendor coordination, technical prerequisites, operational requirements, and required approvals.
• Define program-level standards for status reporting, dependency management, risk escalation, change control, quality, acceptance, and decision documentation.
• Establish program KPIs and dashboards that provide an accurate view of progress, health, financial performance, risks, dependencies, and value realization.
• Coach and support project managers and workstream leads in applying effective delivery practices while maintaining accountability for integrated program outcomes.

Multi-Workstream Technical Delivery and Lifecycle Management

• Lead execution of large lifecycle management programs across infrastructure, cloud, network, security, platform, data center, or related technology environments.
• Coordinate multiple projects, technical workstreams, delivery teams, partners, and vendors with complex interdependencies and shared milestones.
• Partner with Architects and Technical Leads to sequence work, resolve cross-workstream constraints, validate technical decisions, and maintain alignment to the approved solution and customer outcomes.
• Manage the integrated schedule and critical path, ensuring that project-level plans roll up to a coherent program plan and that impacts are understood across workstreams.
• Track delivery against scope, schedule, budget, quality, acceptance criteria, and program outcomes; drive corrective action when performance deviates from plan.
• Manage the relationship between program commitments and lifecycle operations, including implementation, knowledge transfer, transition to run or managed services, and post-go-live stabilization.
• Assess the current technical environment and operational processes to define tactical and strategic initiatives that enhance service delivery and continuously improve the overall program approach.
• Maintain visibility into systemic impediments and resolve or escalate issues that cannot be addressed within an individual project or workstream.

Program Governance, Financial Management, and Controls

• Own program governance and provide transparent reporting on overall health, scope, schedule, financial performance, resources, risks, issues, dependencies, decisions, and customer outcomes.
• Manage program financials, including labor burn, forecast, estimate-to-complete, revenue or billing milestones, gross margin drivers, invoicing readiness, and variance across projects and workstreams.
• Control program scope through documented change management, evaluating impacts to schedule, resources, pricing, commercial terms, interdependencies, and value realization before changes are approved.
• Coordinate vendor and partner performance, commercial obligations, dependencies, and escalations across the program.
• Ensure program execution follows applicable contractual, security, quality, compliance, and operational requirements.
• Use dashboards, KPIs, and data-driven insights to identify trends, improve predictability, and focus leadership attention on the most important decisions.
• Identify patterns that may affect profitability, utilization, customer satisfaction, delivery quality, or future lifecycle opportunities and engage the right leaders early.

Executive Stakeholder Leadership and Communication

• Build trusted relationships with customer sponsors, executive stakeholders, Sales, Pre-Sales, Delivery, Practice leaders, technical teams, vendors, and shared services.
• Translate complex technical and commercial information into concise, audience-appropriate communication that supports alignment, decision-making, and executive action.
• Provide regular executive reporting that clearly communicates progress, outcomes, upcoming milestones, decisions required, risks, emerging issues, dependencies, business impacts, recommended actions, and recovery plans. Manage the communication of difficult news and delivery challenges promptly and transparently.
• Lead program business reviews, both internal and with clients, to highlight accomplishments, evaluate performance, review key metrics, demonstrate value and ROI, identify risks and gaps, and align on goals for the upcoming quarter.
• Facilitate program steering committees, executive checkpoints, cross-workstream decisions, and escalation forums with clear objectives and documented outcomes. Lead complex program decisions by evaluating trade-offs, aligning stakeholders, and driving timely resolution of issues within established decision authority.
• Set expectations, manage tradeoffs, and influence without formal authority while protecting the customer relationship and AHEAD commitments.
• Represent AHEAD with professionalism, sound judgment, customer focus, and a commitment to delivering measurable business and technical value.

Program Risk, Issue, Dependency, and Change Leadership

• Operate effectively in high-ambiguity environments, navigating shifting priorities with flexibility and making timely decisions with incomplete information. Adapt program strategies to maintain resilience, delivery continuity, and alignment with business objectives while escalating material risks appropriately.
• Maintain an active program-level risk, issue, and problem management process, assigning owners, due dates, mitigation actions, escalation paths, and resolution criteria. Partner with incident, change, and problem management experts to drive proactive resolution and reduce risk.
• Identify risks created by interdependencies, sequencing, resource constraints, technical complexity, vendor performance, commercial terms, or organizational change.
• Lead integrated recovery planning when programs are off track, aligning stakeholders on options, tradeoffs, corrective actions, and revised commitments.
• Coordinate program-level changes and ensure impacts are communicated consistently across projects, workstreams, customer stakeholders, and internal leadership.
• Surface systemic delivery gaps and recommend improvements to program methods, handoffs, tools, governance, and organizational practices.

Transition, Value Realization, and Continuous Improvement

• Lead program closeout and value-realization activities, including acceptance, financial reconciliation, benefits tracking, documentation, customer feedback, lessons learned, and administrative completion.
• Ensure the customer and operational teams are prepared for transition, support, lifecycle operations, warranty, managed services, or ongoing improvement activities as applicable.
• Capture and apply lessons learned across projects and workstreams to improve estimating, scoping, handoffs, and delivery practices. Develop repeatable processes, templates, and governance artifacts to standardize execution, institutionalize improvements, and support scalable program delivery.
• Partner with Sales, Pre-Sales, and Delivery to identify follow-on needs, expansion opportunities, and lifecycle considerations without compromising program integrity.
• Contribute to the maturity of AHEAD program management standards, technical delivery practices, tools, playbooks, and quality controls.

Education & Experience:

Minimum Required

• Bachelor’s degree in project management, business, engineering, information technology, or a related field; equivalent experience considered.
• 8+ years of experience leading complex technology projects, programs, or multi-workstream initiatives in professional services, consulting, systems integration, managed services, or a related technology environment.
• Demonstrated experience in directly leading large, complex programs from opportunity shaping and solution definition through execution, transition, and value realization.
• Experience directly coordinating multiple related projects, technical workstreams, delivery teams, vendors, and stakeholders with complex interdependencies.
• Experience partnering with Pre-Sales and Sales to develop program scope, estimates, staffing models, pricing inputs, statements of work, and delivery assumptions.
• Strong understanding of program financial management, including budget, forecast, labor utilization, margin drivers, change control, revenue or billing milestones, and estimate-to-complete.
• Technical fluency across enterprise infrastructure, cloud, networking, security, platforms, data center, or related lifecycle management services, with the ability to lead technical discussions without needing to be the solution architect or hands-on engineer.
• Proven ability to establish program governance, integrated plans, executive reporting, risk and issue management, dependency management, and decision processes.
• Experience coaching or guiding project managers, workstream leads, technical leads, or cross-functional delivery teams.
• Excellent written, verbal, presentation, facilitation, and executive communication skills.
• Ability to operate effectively in a fast-paced, matrixed environment, balance strategic thinking with hands-on execution, and influence outcomes without direct authority.

Preferred

• 10+ years of experience leading large, multi-million-dollar technology programs, ideally in a professional services, systems integration, consulting, or managed services environment.
• PMP, PgMP, PMI-ACP, PRINCE2, or comparable project or program management certification.
• ITIL certification or practical experience with service transition, operational readiness, and IT service management practices.
• Experience with commercial contracts, statements of work, change orders, vendor management, and customer negotiations.
• Experience using professional services automation, financial, resource management, project portfolio, and reporting tools.
• Cloud, infrastructure, networking, security, or other relevant technical certifications.
• Experience leading multi-year transformation, modernization, migration, or lifecycle management programs across multiple practices or delivery organizations.
• Experience applying Agile, hybrid, or other scaled delivery approaches across multiple teams or workstreams.

Competencies:

• Strategic and systems thinking across interconnected projects, workstreams, stakeholders, and outcomes
• Program leadership, integrated planning, and execution discipline
• Technical fluency and the ability to connect architecture, delivery, operations, and business value
• Commercial and financial acumen
• Executive presence, concise communication, and effective facilitation
• Risk-based thinking, decision-making, and recovery leadership
• Cross-functional collaboration and influence without formal authority
• Coaching mindset and ability to develop project and workstream leaders
• Customer focus and commitment to measurable outcomes
• Adaptability, comfort with ambiguity, and a bias to action
• Continuous improvement mindset with a focus on quality, predictability, profitability, and scalable delivery

Why AHEAD:

USA Employment Benefits include:

Use of AI:

Originally posted on Himalayas

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Senior Technical Program Manager (TPM) is a senior individual contributor within the Product and Technology organization responsible for driving the successful delivery of complex, cross-functional technical programs and strategic initiatives. This role partners closely with product, engineering, design, data, and operations teams to align technical execution with business objectives while ensuring scalable, high-quality outcomes. The ideal candidate brings deep technical understanding, strong program leadership capabilities, and the ability to influence stakeholders across a highly matrixed environment. This position also leverages modern AI-enabled tools and automation to improve delivery efficiency, reporting, and program governance.

Essential Duties and Responsibilities

• Lead end-to-end delivery of complex technical programs spanning web, mobile, platform, infrastructure, and data products.
• Drive alignment across product, engineering, design, and operational teams to ensure successful execution of strategic initiatives.
• Develop and maintain program plans, roadmaps, dependencies, milestones, and delivery metrics.
• Anticipate, identify, and mitigate program risks while proactively resolving blockers and managing escalations.
• Facilitate technical discussions related to architecture, integrations, system dependencies, and delivery tradeoffs.
• Establish and track KPIs, success metrics, and program health indicators to measure outcomes and business impact.
• Create and maintain dashboards and status reporting utilizing tools such as Jira, Confluence, Airtable, Tableau, Power BI, and AI-enabled reporting solutions.
• Apply Agile, Scrum, Lean, Kanban, and Kaizen methodologies to drive predictable and efficient program execution.
• Partner with engineering leaders to align technical roadmaps with platform scalability, reliability, and business goals.
• Leverage AI tools and automation to improve program management processes, reporting, risk identification, and operational efficiency.
• Conduct project retrospective and implement lessons learned to continuously improve delivery practices.
• Mentor and develop junior and mid-level TPMs by providing guidance on program execution, technical reasoning, and stakeholder management.
• Serve as a thought leader for technical program management practices across the organization.

Qualifications Expected for Position

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
• 5+ years of program or project management experience
• 2+ years in a Technical Program Manager or equivalent technical delivery role.
• Experience delivering large-scale, cross-functional technical programs with measurable business outcomes.
• Demonstrated understanding of software development lifecycles, cloud platforms (AWS, Azure, or GCP), APIs, data pipelines, CI/CD practices, system integrations, and security principles.
• Experience working within Agile delivery environments utilizing frameworks such as Scrum, Kanban, SAFe, or Lean methodologies.
• Strong stakeholder management skills with the ability to influence across multiple teams and leadership levels without direct authority.
• Experience establishing program metrics, tracking outcomes, and communicating progress to technical and executive audiences.
• Demonstrated use of AI and automation tools to improve program delivery, reporting, operational efficiency, or productivity.

Preferred Qualifications

• Advanced degree in Computer Science, Engineering, Business Administration, Information Systems, or a related discipline.
• Experience within healthcare technology, health and life sciences, or another highly regulated industry.
• Professional certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist (SA), Scrum Master (SSM), POPM, PMP, or equivalent.
• Proven track record of driving measurable improvements to high-traffic, large-scale consumer web and mobile experiences, such as sign-in, identity and account management, registration, onboarding, and app homepages.
• Deep understanding of user acquisition, activation, engagement, and retention. This includes experience using funnel analytics, A/B testing, and experimentation to reduce friction, raise conversion, and bring users back.
• Familiarity with responsible AI principles, including model governance, fairness, bias mitigation, and compliance considerations.
• Experience with enterprise-scale platforms, cloud transformation initiatives, and large technology portfolios.
• Advanced expertise with reporting and visualization tools such as Tableau, Power BI, or similar platforms.
• Proven success mentoring TPMs, program managers, or project managers within a complex organization.

The base salary range for this position is $140,000 -$170,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

Originally posted on Himalayas

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Requisition #: 343750

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Originally posted on Himalayas