Get the chrome extension Senior Technical Product Manager, Customer Solutions
KarmaCheck
How you approach the work
- Generating options: when a customer workflow does not fit a standard pattern, you come up with several workable approaches, weigh the trade-offs, and recommend one, often during the conversation itself
- Recognizing patterns: you notice when issues across different customers, partners, or implementations share a root cause, and you turn them into standard solutions rather than one-off fixes
- Thinking in systems: before committing to a solution, you consider its effect on the customer, Customer Success, Implementation, engineering capacity, and our partners
- Reading people: you pay attention to how customers and colleagues are reacting and adjust your approach. You can deliver news a customer did not want to hear and keep their trust
- Working independently: you make scoping and solution decisions within agreed guardrails and escalate only what genuinely needs a leadership call
What you will do
- Be the technical voice on customer and prospect calls once a conversation moves past the standard pitch: customization, non-standard use, troubleshooting, and how our API could support something new
- Get our AI products live inside customer systems, the role's top priority, working with the product team driving them on what changes in the API or partner integrations and how a customer turns them on
- Design how KarmaCheck fits into a customer's systems via API and otherwise: data flows, field and status mapping, error handling, and configuration
- Own customer solutions end to end with engineering: write the requirements, break down the work, track delivery, and keep customers and internal teams informed through go-live
- Act as the hands-on technical counterpart for Bullhorn, Symplr CTM, Workday, and our VMS and direct sourcing partners
- Turn the integration questions you answer repeatedly into documentation and configuration guides, so Customer Success and Implementation can handle more on their own. Over time, this role shifts toward turning recurring custom solutions into standard product
Requirements
- 5+ years in technical product management, integration or solutions architecture, or technical implementation at a software company, with substantial time working directly with customers and/or high EQ
- Hands-on experience with REST APIs, webhooks, data mapping, and authentication. You can read API documentation, test calls yourself (Postman or similar), and reason about how an integration could work without waiting for an engineer
- Strong written requirements and project execution: you can turn a messy customer ask into a clear spec engineers can build from, then run the project with them through delivery
- Integration experience across multiple systems. We care more about the breadth of patterns you have seen than about any one platform
Helpful, and learnable here
- Healthcare staffing, background screening, credentialing, or compliance. We would rather hire strong integration instincts and ramp the domain than the reverse
- Credentialing or verification experience
- Familiarity with ATS, VMS, HCM, or HRIS ecosystems such as Bullhorn, Symplr, or Workday
- SQL or light scripting for testing, troubleshooting, and reporting
- Experience deploying AI or automation features into customer environments
Originally posted on Himalayas
Technical Product Architect
Qventus
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.
About the Role
We are constantly innovating, using our powerful and flexible platform to create new products, workflows, and solutions. We are looking for a “Master Builder” — someone who combines business savvy, technical and analytical chops, and a rapid experimentation mindset to bring new innovations to life.
In this role, you'll lead end-to-end product development for highly technical areas of our Periop solution. You’ll scope opportunities, validate them through hands-on data analysis, and partner closely with engineering to design and build scalable solutions that leverage advanced data and AI capabilities.
Key Responsibilities
- Work with cross-functional solution and platform teams composed of product managers, data scientists, designers, clinicians, customer success managers, and more to assess, design, and develop new solutions for our customers.
- Lead product management for technical product areas, from opportunity assessment through delivery, including writing requirements and PRDs.
- Drive data analysis (SQL/Snowflake, Sigma, etc.) to size opportunities, evaluate product experiments, and measure customer impact.
- Scope data requirements and integration options (FHIR, HL7, CCL, etc) for new solutions, and work with the team to ingest, validate, and experiment with new data
- Build new solutions via an iterative, rapid-prototyping-based approach to find the optimal solution to drive customer outcomes.
- Once you’ve figured out the solution and proven it works for multiple customers, you’ll package it up for scalable ongoing deployment to all our customers via our Delivery team.
Business Requirements:
- Excellent written and verbal communication skills; strong, professional presence in working with customers/partners
- A systematic, analytical, and detail-oriented approach to problem-solving, grounded in business use cases and end-user workflows
- A startup mindset, with a willingness to “roll up your sleeves” and pitch in / fill in gaps wherever the team needs help
- Proven track record of collaboration across functions spanning Product, Engineering, Customer Success, and Marketing / Sales
- Experience with project/program management tools and techniques, with the ability to maintain a lightweight project management structure despite rapid solution iteration
- 4+ years of experience in Solutions Architecture, Data Integration, Technical Product Management, Platform Product Management, or related roles
Technical Requirements:
- Experience working with healthcare data, and the ability to scope data requirements for new solutions (experience setting up data streams on a healthcare interface engine like Rhapsody/mirth, or integrating with a health system using FHIR endpoints is highly valued but not a requirement)
- Familiarity with, and the ability to quickly learn more about, key generative AI and machine learning concepts, especially related to agentic generative AI frameworks and prompt engineering
- High-level understanding of backend software infrastructure
- Nice to have: experience as a software developer
- Strong proficiency in a database/data warehouse querying language, like SQL or Snowflake (experience in analytics software such as Sigma, Tableau, etc. is preferred but not required)
- Comfortable reading code and familiar with standard coding concepts across languages (loops, arrays, etc)
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company's discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.
Originally posted on Himalayas