Technical-Implementation-Manager, Implementation-Manager, Technical-Project-Manager Jobs

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

Flywire is seeking a Senior Technical Implementation Manager to join our high-growth B2B vertical. In this role, you'll serve as the strategic and technical lead on complex client implementations, driving measurable outcomes and owning end-to-end project success from kickoff through go-live. You'll partner with clients, engineering, and product teams to deliver transformative implementations while building deep relationships that drive long-term value.

This is an ideal role for someone who is passionate about payments, technology, and client success and who thrives as the single point of accountability for some of Flywire's most important B2B accounts. You'll take ownership of project outcomes, proactively manage risk, and drive continuous improvement across our implementation processes.

Key Responsibilities:

• Own project success: Drive the end-to-end implementation lifecycle, establishing clear milestones and managing scope, while delivering results on time and within budget. You are accountable for client satisfaction and go-live outcomes.
• Strategic client partnership: Serve as the primary technical and strategic advisor to client leadership, translating business requirements into implementation roadmaps and identifying expansion opportunities.
• Technical leadership: Configure and test the Flywire platform for complex invoicing, payment, and reconciliation workflows. Lead integrations with ERP/CRM systems (NetSuite, Intacct, Salesforce, QuickBooks, and custom platforms).
• Project & change management: Manage multi-phase implementations with competing priorities. Guide clients through organizational change, adoption planning, and success metrics definition.
• Data architecture & integration: Map data flows across systems, design validation protocols, troubleshoot file formatting/syncing/tokenization issues, and oversee payment routing configurations.
• AI-powered efficiency: Build and manage custom AI agents to automate repetitive tasks (data validation, documentation generation, process automation), improving delivery speed and quality.
• Technical problem-solving: Partner with engineering to scope customizations, troubleshoot blockers, and drive solutions for complex integration challenges.
• Client enablement: Design and deliver training programs, documentation, and sandbox testing protocols that ensure clients are fully equipped at go-live.
• Process improvement: Identify opportunities to improve tooling, documentation, and delivery methodology. Lead internal initiatives that scale our implementation capability.
• Cross-functional collaboration: Work seamlessly with sales, client success, solutions, and engineering to ensure alignment and continuity throughout the client lifecycle.

Here's What We're Looking For

• BA/BS degree

• 5+ years of proven experience in:

• • Payments implementation, financial technology, or SaaS-based software implementations

• Technical project management or change management (required)

• ERP implementations (NetSuite preferred; Intacct, SAP, Workday, and/or F&O experience are also welcome) and technical configuration
• Strong technical acumen:
  • APIs, SFTP, webhooks, JSON, and SQL
  • ERP systems (NetSuite, Intacct) and CRM platforms (Salesforce, HubSpot)
• Payment gateways and tokenization concepts
• Comfortable learning new technical tools and systems quickly
• AI & automation skills:
  • Experience building or managing AI agents, automation workflows, or scripting solutions
  • Comfortable iterating with AI tools to solve implementation challenges
• Project management excellence:
  • Proven ability to manage multi-phase implementations with competing priorities
  • Strong risk management and stakeholder communication skills
  • Experience with SDLC methodologies and implementation frameworks
• Client-facing leadership:
  • Comfortable presenting to C-suite and senior stakeholders
  • Excellent written and verbal communication
  • Strong ability to translate technical concepts into business outcomes
• Ownership mindset:
  • Demonstrated accountability for project outcomes and client success
  • Proactive problem-solver who takes initiative beyond assigned scope
  • Track record of driving continuous improvement and process optimization

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The base salary for this position is:

Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

Originally posted on Himalayas

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

Flywire is seeking a self-motivated Technical Implementation Manager II to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

Key Responsibilities

As a subject matter expert in Flywire Integrations the Technical Implementation Manager II will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.

• Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Provide post-implementation/Hyper-care support
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clients
• Play a role in fostering an ever improving culture and customer experience continuously
  

Qualifications
Here’s What We’re Looking For

Required:

• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation,
• Professional Services or equivalent
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries

Preferable:

• Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
• Experience with Fintech, Technology or Consulting companies
• Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
• Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.

Technologies We Use

Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite

What We Offer:

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Competitive time off

Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media

Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

Be a meaningful part in our success - every FlyMate makes an impact

Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The base salary for this position is:

Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

Originally posted on Himalayas

Technical Implementation Manager

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Key Responsibilities

• Lead the technical implementation of online booking tools (OBTs), including customer profile configuration, policy setup, system configuration, testing, launch, and post go-live support
• Apply knowledge of Web Services and XML to troubleshoot data integrations, system configurations, and technical issues
• Maintain and continuously improve implementation templates and project management workflows within Wrike
• Manage multiple onboarding projects while meeting or exceeding implementation timelines
• Support User Acceptance Testing (UAT) activities for client onboarding projects
• Lead regional technical projects by gathering requirements, engaging stakeholders, and driving successful outcomes
• Stay current with enhancements and releases across FCM Booking and partner online booking platforms
• Assess implementation impacts of new technology developments and proactively plan solutions
• Identify opportunities for automation and process efficiencies to improve implementation speed and quality
• Deliver exceptional customer experiences that support client satisfaction, retention, and long-term partnerships
• Provide Level 3 technical support through internal ticketing systems for Client Portal, FCM Booking, and third-party OBT issues
• Manage support tickets and consistently achieve SLA and KPI targets
• Collaborate effectively with internal and external stakeholders to ensure successful project outcomes
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Experience & Qualifications

• Minimum 5 years' experience implementing Concur, including technical configuration and client-facing responsibilities
• Or minimum 3 years' experience implementing Deem, including technical configuration and client-facing responsibilities
• Or minimum 3 years' experience implementing Cytric, including technical configuration and client-facing responsibilities
• Direct experience implementing or supporting FCM Booking is highly valued
• Minimum 5 years' experience in an online customer support role
• Basic understanding of Web Services and XML
• Strong verbal and written communication skills
• Experience delivering end-user or client training
• Demonstrated project leadership and project management experience
• Experience working with robotics, automation, and process improvement initiatives
• Sabre GDS experience preferred
• Strong organizational skills with the ability to manage multiple priorities
• Detail-oriented, resourceful, and capable of working autonomously in a fast-paced environment
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun:At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job:We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back:Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, US

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

Originally posted on Himalayas

Technical Implementation Manager

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Key Responsibilities

• Lead the technical implementation of online booking tools (OBTs), including customer profile configuration, policy setup, system configuration, testing, launch, and post go-live support
• Apply knowledge of Web Services and XML to troubleshoot data integrations, system configurations, and technical issues
• Maintain and continuously improve implementation templates and project management workflows within Wrike
• Manage multiple onboarding projects while meeting or exceeding implementation timelines
• Support User Acceptance Testing (UAT) activities for client onboarding projects
• Lead regional technical projects by gathering requirements, engaging stakeholders, and driving successful outcomes
• Stay current with enhancements and releases across FCM Booking and partner online booking platforms
• Assess implementation impacts of new technology developments and proactively plan solutions
• Identify opportunities for automation and process efficiencies to improve implementation speed and quality
• Deliver exceptional customer experiences that support client satisfaction, retention, and long-term partnerships
• Provide Level 3 technical support through internal ticketing systems for Client Portal, FCM Booking, and third-party OBT issues
• Manage support tickets and consistently achieve SLA and KPI targets
• Collaborate effectively with internal and external stakeholders to ensure successful project outcomes
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Experience & Qualifications

• Minimum 5 years' experience implementing Concur, including technical configuration and client-facing responsibilities
• Or minimum 3 years' experience implementing Deem, including technical configuration and client-facing responsibilities
• Or minimum 3 years' experience implementing Cytric, including technical configuration and client-facing responsibilities
• Direct experience implementing or supporting FCM Booking is highly valued
• Minimum 5 years' experience in an online customer support role
• Basic understanding of Web Services and XML
• Strong verbal and written communication skills
• Experience delivering end-user or client training
• Demonstrated project leadership and project management experience
• Experience working with robotics, automation, and process improvement initiatives
• Sabre GDS experience preferred
• Strong organizational skills with the ability to manage multiple priorities
• Detail-oriented, resourceful, and capable of working autonomously in a fast-paced environment
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun:At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job:We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back:Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, US

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at

For this position, we anticipate offering an annual salary of $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

Originally posted on Himalayas