Technical-Account-Manager, Account-Manager, Customer-Success-Manager Jobs

About Ibex:

IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.

IBEX is a well-funded start-up with global presence and headquarters in the USA.

Our world-class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us!

As a Technical Account Manager at Ibex Medical Analytics, you will own the end-to-end customer relationship across both the technical and business dimensions - from onboarding and implementation through ongoing operation, adoption, value realization, and expansion.

You will act as a trusted technical partner and primary point of contact for assigned customers, ensuring they successfully deploy, operate, adopt, and maximize the value of Ibex solutions. You will work closely with customer stakeholders and collaborate cross-functionally with Product, R&D, and Sales to drive customer success and continuously improve the customer experience.

Responsibilities:

• Own assigned customer accounts end-to-end, covering both technical account management and customer success throughout the customer lifecycle.

• Lead customer onboarding and implementation, including solution deployment, configuration, integrations, and coordination of technical activities across internal and customer teams.

• Serve as the primary point of contact for assigned customers, building strong, trusted relationships with key technical, operational, and business stakeholders.

• Drive customer adoption and value realization by understanding customer workflows and needs, monitoring usage and engagement, and proactively identifying opportunities to improve outcomes.

• Own account health and proactively manage risks, identifying potential issues early, developing mitigation plans, and ensuring customers remain successful and engaged.

• Monitor system performance and product usage, working with customers and internal teams to optimize system operation and user experience.

• Coordinate technical issue resolution with Support, Product, and R&D, ensuring effective prioritization, communication, and follow-through with the customer.

• Provide hands-on technical support to customers when needed, including troubleshooting, investigation, and guidance on system usage

Requirements

• Bachelor’s or Master’s degree.

• 3+ years of hands-on experience as a Technical Account Manager, Technical Implementation Manager, or similar customer-facing technical role within Digital Pathology, IMS, EHR, or healthcare IT - a must.

• Proven experience owning the full customer lifecycle, from technical engagement and implementation through go-live, stabilization, adoption, ongoing success, and growth - a must.

• Experience managing customer relationships and account health, proactively identifying risks, driving adoption, and ensuring customer satisfaction and retention.

• Experience with Digital Pathology workflows and integrations - preferred.

• Proven ability to lead change in clinical environments, including supporting the transition from analog to digital workflows.

• Strong relationship-building, communication, and presentation skills, with the ability to engage senior and C-suite hospital stakeholders and communicate technical and clinical value.

• Knowledge of cloud-based solutions and IT infrastructure.

• Knowledge of healthcare data privacy and compliance (HIPAA).

• Hands-on, proactive, and highly collaborative, with excellent written and verbal English. Additional languages - preferred.

• US-based remote role, with ~25% travel and availability during US Eastern Time Zone hours.

• We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

Originally posted on Himalayas

Job overview:

As Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec develops, with the mission to complement our partners and ecosystems to enable them deliver the full value potential of our technology for our most sophisticated customers to achieve their business objectives. We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings.

Your role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success.

You will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business.

Your day at a glance:

• Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
• Offer technical support when needed
• Work with internal support teams to escalate issues
• Provide business, technical, and product knowledge support to the customer
• Understand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment
• Address product-related questions and technical challenges
• Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
• Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
• Streamline product feature requests
• Assist with new product updates and Demos
• Provide guidance and recommendations on how to optimize system(s)
• Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
• Documenting Statement of Work (SOW) based on the review's outcomes
• Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
• Maintain current functional and technical knowledge of the Genetec product line

What makes you a great fit:

• Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
• Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
• Ability to match client’s business requirements with product capabilities
• Excellent interpersonal skills that build positive relationships with other team members
• Possesses strong analytical and troubleshooting skills (detail-oriented)
• Comfortable interfacing with key individuals at major accounts in sensitive situations
• Must possess valid driver’s license and passport
• Ability to travel between Canada and the US up to 25% of the time
• Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.

Your technical expertise:

• Knowledge of the ecosystem of Genetec products
• Deployment and troubleshooting of security systems such as: Video Surveillance and Access control systems
• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Database query and management skills
• Understanding of server virtualization concepts
• Experience with encryption and certificates
• MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus

Let’s talk perks!

• Attractive compensation package with 401K match
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Originally posted on Himalayas

The Role

As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.

This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.

What You’ll Do

Strategic Customer Partnership

• Act as the primary technical point of contact for assigned enterprise accounts
• Develop deep understanding of customer objectives and environments
• Serve as a long-term technical advisor

Proactive Technical Leadership

• Own technical health of customer environments
• Conduct assessments, release planning, and best-practice reviews
• Guide architecture and configuration strategy

Escalation & Issue Leadership

• Lead resolution of complex technical issues
• Drive root cause analysis and prevention
• Maintain confidence during high-impact events

Adoption, Retention & Expansion Support

• Support renewals with technical insight
• Identify expansion opportunities
• Contribute to QBRs and executive reviews

Cross-Functional Collaboration

• Act as bridge between customers and internal teams
• Partner with Professional Services
• Share best practices

What Success Looks Like

• High customer satisfaction and executive trust
• Stable, well-adopted environments
• Successful renewals
• Expansion opportunities identified

What You Bring

• 7+ years experience in enterprise SaaS or related roles
• Previous experience using Contruent Enterprise (formerly Ares Prism)
• Experience supporting complex enterprise customers
• Project controls or capital project systems expertise
• Strong communication and executive presence

Additional Details

• Occasional domestic and international travel
• Post-sales, non-quota-carrying role supporting retention and expansion

Originally posted on Himalayas

NetSPI+Synack is a leader in offensive security, combining elite human expertise with agentic AI to help organizations identify, validate, prioritize, and remediate exploitable risk across their entire attack surface. Its platform delivers expert-validated testing in depth, continuously, or on demand, from pre-production code to live production environments, so security teams can separate vulnerability noise from real risk, including the growing threat of AI-driven attacks. With global reach and more than 13 million hours of real-world offensive testing experience, NetSPI+Synack serves many of the world's largest enterprises and government organizations with one ambition: nothing left to exploit.

We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at and .

The Senior Technical Account Manager (TAM) serves as a technical advisor and advocate, helping our customers achieve maximum value from our product and services.

You will have a deep understanding of penetration testing attack surfaces and a knack for developing unique solutions that align to customer goals. Your technical knowledge and client-focused approach enable you to scope and monitor penetration tests executed by our Synack Red Team (SRT). The Senior TAM partners with customers to ensure health and quality of engagements, as well as identify and articulate how our solutions can enhance their overall strategic security testing goals.

The ideal candidate will have experience in the cyber security industry, a consultative approach to working with customer stakeholders and a passion for customer advocacy. Sounds interesting? Keep reading...

Please note:We can only hire U.S. citizens for this position due to Federal Government contract requirements.

Here’s what you'll do

• Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
• Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders
• Partner with internal teams to determine, develop, and analyze the client’s assets, such as:
  • Their digital attack surface and value at risk
  • Their existing vulnerability programs, tools, and methods
  • Their security program, including requirements and goals
• Work independently and provide technical product expertise to build the appropriate solution for the client’s needs
• Provide technical SME expertise to internal stakeholders and the client on their strategic goals and testing requirements
• Proactively review assessment health to provide technical findings, vulnerability details, and insights to improve overall test quality/outcomes and mitigate risk
• Assist customers in managing and optimizing their long-term pentesting programs, ensuring continuous security improvement and adaptability
• Collaborate with the account and CSM teams to address any areas of concern or opportunities to expand to retain and grow client accounts
• Collect and act on feedback from clients to continuously improve engagement and service offering
• Responsibility for any technical escalations that may arise during the engagement

Here’s what you’ll need

• At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry
• Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation
• Experience with scripting languages (e.g. Python, Bash, Basic SQL) and developing scripted solutions to problems
• A knack for explaining technical concepts to a non-technical audience
• Relevant industry certifications in cybersecurity and/or security management such as, Security+, CISSP, CISA
• Excellent time management, multi-tasking, and prioritization skills as well as the ability to manage multiple concurrent projects
• Customer-centric mindset with a focus on delivering value
• Proactive and solution-oriented approach to addressing client challenges
• Ability to think strategically and provide innovative solutions
• Excellent verbal and written communication skills
• Candidates must be US citizens

Ready to join us?

Synack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. Synack strives to be inclusive of all people.

As a candidate, Synack cares about your privacy. Please view our candidate privacy policy here.

This position has responsibility to ensure Synack’s security and privacy posture is maintained.

$110,000 - $140,000a year.

The range listed represents a reasonable estimate of the on target earnings for this role based on national salary averages. Salary offered to a successful candidate is determined by a combination of factors including location, level, relevant experience, role related education and skills. The compensation package for this position may also include equity and benefits.

For more details about our benefits, please see here. Then for the Employer code, enter: synack

Originally posted on Himalayas

1. Serve as first-line technical reviewer for suspected bugs, platform issues, and configuration queries raised by existing customers - conducting structured initial investigations before escalating to Engineering, Professional Services or Product
2. Own data extract, data export, and data migration requests end-to-end across assigned accounts, working with internal technical teams to deliver accurate, timely outputs that meet customer specifications
3. Maintain a structured log of open technical issues per account, tracking status, ownership, and resolution timelines - communicating proactively with customers on progress to prevent escalation and ensuring
4. Average time to initial triage of reported technical issues
5. First-contact resolution rate (issues resolved at TAM level before Engineering/PS escalation)
6. Data request on-time delivery rate
7. Open issue age - average days to resolution per account

1. Act as the technical point of contact for integration-related topics across assigned accounts, including PunchOut (cXML/OCI), EDI/XML, REST/SOAP APIs, ERP touchpoints (SAP, Oracle, NetSuite), and catalogue management -guiding customers through configuration, testing, and issue resolution
2. Support migration-related work and remediation activity, working alongside Professional Services and Implementation teams to ensure technical workstreams are scoped correctly, tracked, and delivered on schedule
3. Handle upgrade-related questions and technical blockers, preparing customers for version and environment changes, identifying compatibility risks early, and coordinating the appropriate internal resource to clear blockers before they impact go-live or renewal timelines
4. Integration issue resolution rate and time-to-resolution
5. Migration remediation tasks completed on time and within scope
6. Upgrade blocker clearance rate and escalation rate to Engineering

1. Join recurring customer calls as the dedicated technical point of contact, providing confidence, clarity, and forward momentum on open technical workstreams — ensuring customers never feel technically stranded
2. Develop a deep understanding of each assigned customer’s technical environment, integration landscape, ERP configuration, and internal workflows — using this knowledge to anticipate issues before they surface and act as a credible technical advisor
3. Work closely with Account Managers and the Renewals Manager to flag technical issues that create renewal or churn risk, providing clear commercial framing so the wider team can act proactively and protect revenue
4. Customer satisfaction with technical support (CSAT/NPS - touchpoints)
5. % of at-risk technical issues flagged to AM/Renewals >45 days before renewal
6. Recurring customer call attendance rate and post-call action closure rate

Originally posted on Himalayas

This is a remote position.

Bytek is the MarTech division of the publicly listed Datrix Group, an international AI-powered ecosystem of vertical B2B software companies.

We help enterprise brands, retailers, and financial institutions turn first-party data into predictive insights, improving customer acquisition, retention, and marketing ROI.

Our flagship product - the Bytek Prediction Platform - combines Customer Data Platform (CDP) capabilities with proprietary AI models for customer behavior prediction, smart segmentation, and campaign optimization. Trusted by leading international brands, Bytek is redefining how marketing teams integrate AI into their stacks.

Our company embraces remote work, and we are spread across Europe, but we also love to meet up to share ideas, with offices in Milan and Viterbo, Italy - New York, USA - Dubai, UAE.

What we offer

• Remote-first culture: Work from anywhere within the CET+1 time zone. We trust you to organize your time, focus on outcomes, and work where you thrive best. Occasional travel to clients in Italy and abroad.
• Professional growth: Ongoing training and development in AI, data architecture, and MarTech.
• High-impact projects: You’ll work in a fast-growing international environment with top-tier Italian clients (banking, retail, digital-native companies) and international clients from the UAE and US.
• Clear compensation package: €35,000 - €40,000 base salary (permanent contract) + 10% bonus, plus meal vouchers, company laptop and company phone.
• International team: Collaborate with a diverse and constantly growing team across Europe, the Middle East, and the US.
• Startup mindset with strong foundations: Enjoy the agility and energy of a startup while backed by a well-established company with a solid track record and major brands.
• Make a real impact: Expect to get your hands dirty, build projects from scratch, and work on a product that evolves day by day - your individual contribution will truly make the difference.

Who we are looking for

We are looking for a Technical Account Manager who can bridge the gap between technology, data, and business needs. This role is ideal for someone who thrives in a fast-paced, evolving environment, is passionate about Martech and AI, and can lead complex projects with multiple stakeholders.

This is a role for someone who enjoys working with high-profile clients and leading-edge technology, and who wants to make a tangible impact on the growth of a scaling international company.

What you will do

• Develop deep client relationships by understanding their business objectives, challenges, and operational processes to identify AI transformation opportunities.
• Analyze and translate business requirements into actionable project deliverables, working closely with stakeholders to define success metrics and value propositions.
• Lead AI implementation projects end-to-end: from business case development through planning, scoping, onboarding, and go-live, ensuring alignment with client strategic goals.
• Act as trusted business advisor to client teams, facilitating workshops and discovery sessions to uncover hidden opportunities for AI-driven optimization.
• Coordinate comprehensive client onboarding by conducting thorough business analysis, requirements gathering, solution architecture design, and delivery planning.
• Transform business insights into technical specifications, collaborating with internal IT/Data teams to ensure deliverables meet both technical standards and business value expectations.
• Facilitate stakeholder alignment through regular business review meetings, progress updates, and strategic planning sessions to maintain transparency and drive adoption.
• Monitor project success through business KPIs and client satisfaction metrics, while proactively addressing risks and ensuring SLA compliance using Jira and Confluence.
• Serve as the primary business liaison, providing ongoing relationship management, operational support, and strategic guidance to maximize long-term client value.

Hiring process

Step 1 - Practical Simulation on Anthropos

Complete a focused account management and project management simulation using AI agents on the Anthropos platform prior to your first interview.

→ Why it matters: This simulation evaluates your client qualification skills, discovery methodology, and ability to navigate complex stakeholder scenarios in a realistic business environment.

Step 2 - Initial Discovery Call

A comprehensive conversation exploring your professional background, career motivations, and cultural alignment with our organization.

→ Why it matters: We're committed to understanding your unique story, what drives your professional decisions, and ensuring mutual alignment between your values and our company culture.

Step 3 - Role-Specific Deep Dive

An in-depth discussion with your prospective direct manager, the Tech Director, and Marketing Science Director focusing on day-to-day responsibilities, collaboration dynamics, and the specific value you'll contribute to our team.

→ Why it matters: This is our most comprehensive evaluation, where we assess the complete fit across technical capabilities, strategic mindset, interpersonal skills, and long-term partnership potential. This conversation is fundamental to ensuring mutual success.

Step 4 - Final Alignment Session

A final alignment session to discuss collaboration details, address any remaining questions, and establish the foundation for your journey with us.

→ Why it matters: You've reached the final milestone. This conversation ensures complete clarity on expectations, responsibilities, and next steps, setting the stage for a successful long-term partnership.

Requirements

Who you are

• Bachelor’s or Master’s degree in Management Engineering, Economics, Marketing, or related disciplines, with technical aptitude.
• 3-5 years of account and project management experience, preferably in Martech/AI or complex IT environments.
• Strong people skills
• Strong problem-solving skills and the ability to self-organize your time.
• Knowledge of ETL processes and data architectures.
• Proficiency with Jira and Confluence.
• Excellent communication skills in Italian (native speaker) and English (C1).

Nice to have

• Experience in Marketing Analytics or Marketing Technology.
• Familiarity with AI algorithms applied to marketing.
• Knowledge of CRM platforms (Salesforce, HubSpot), ERP systems, and BI tools.

Originally posted on Himalayas