Get the chrome extension Culinary Lead (Sur La Table)
Cscgeneration 2
**
Arlington, VA
Basic
Posted about 18 hours ago
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
Position Overview
As a Culinary Lead at Sur La Table, you play a key role in the success of the store by inspiring customers throughout every stage of their culinary experience by combining culinary expertise, business acumen, and teaching skills. This role supports the culinary program, drives sales, delivers a #bestincenter customer experience, a company-wide standard for excellence in service, and helps build and manage a high-performing culinary team.
Key Responsibilities
Leadership & Team Development
· Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs.
· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
· Provide in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
Customer Experience & Brand Representation
· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
· Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.
· Work with store leadership to increase foot traffic and store engagement through cooking classes and private events.
· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
Sales & Business Performance
· Assist with driving sales growth by implementing strategies to enhance the culinary and retail business.
· Analyze key performance metrics daily and leverage insights to optimize store performance.
· Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.
Operations & Compliance
· Ensure compliance with food safety standards, local health codes, and sanitation regulations.
· Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment
· Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
· May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions.
· Ensure store safety and cleanliness, addressing any maintenance needs promptly.
· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Physical Requirements
· Ability to communicate verbally and work cooperatively with associates and customers.
· Ability to remain standing for up to 4 hours at a time.
· Ability to move about the store coaching and directing associates and/or class participants while selling to customers.
· The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.
· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
· Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques.
· Ability to lift and/or move merchandise weighing up to 50 lbs.
· Ability to ascend/descend ladders to retrieve and/or move merchandise.
· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
· Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
· Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week.
· Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne.
Qualifications & Experience
· Must be 21 years of age or older at the time of employment.
· A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
· 1-2 years of progressively responsible kitchen management experience.
· Valid Food Manager Certification.
· Excellent communication, problem-solving, and decision-making abilities.
· Passion for community engagement and providing exceptional customer experiences.
· Proficiency in Microsoft Office Suite and retail systems preferred.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
General Manager (Sur La Table)
Cscgeneration 2
**
McLean, VA
Basic
Posted about 18 hours ago
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
Position Overview
As a General Managerat Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.
Key Responsibilities
Leadership & Team Development
· Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
· Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
Customer Experience & Brand Representation
· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
· Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
· Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
· Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.
Operations & Compliance
· Oversee daily store operations, ensuring compliance with company policies and procedures.
· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
· Ensure store safety and cleanliness, addressing any maintenance needs promptly.
· Maintains the accuracy and integrity of associates’ records, including but not limited to time and attendance data, food safety certifications, and personal information.
· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Physical Requirements
· Ability to communicate verbally and work cooperatively with associates and customers.
· Ability to remain standing for up to 5 hours at a time.
· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
· Ability to lift and/or move merchandise weighing up to 50 lbs.
· Ability to ascend/descend ladders to retrieve and/or move merchandise.
· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
· Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
· Regular and predictable attendance.
Qualifications & Experience
· Must be 21 years of age or older at the time of employment.
· 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
· Current Food Manager Certification, or ability to acquire certification as needed
· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
· Excellent communication, problem-solving, and decision-making abilities.
· Passion for community engagement and providing exceptional customer experiences.
· Proficiency in Microsoft Office and retail management systems preferred.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
Store Floor Lead (Sur La Table)
Cscgeneration 2
**
Naperville, IL
Basic
Posted about 18 hours ago
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
Position Overview
As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.
Key Responsibilities
Leadership & Team Development
· Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
· Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
· Support onboarding, training, and development of new associates.
Customer Experience & Brand Representation
· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
· Support the achievement of store sales goals through effective customer engagement and team motivation.
· Maximize selling opportunities by identifying customer needs and offering relevant solutions.
· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
Operations & Compliance
· Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
· Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Physical Requirements
· Ability to communicate verbally and work cooperatively with associates and customers.
· Ability to remain standing for up to 4 hours at a time.
· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
· Ability to lift and/or move merchandise weighing up to 50 lbs.
· Ability to ascend/descend ladders to retrieve and/or move merchandise.
· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
· Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
· Regular and predictable attendance.
Qualifications & Experience
· Must be 21 years of age or older at the time of employment.
· 1 year of retail management experience, preferably in a specialty or culinary retail environment.
· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
· Excellent communication, problem-solving, and decision-making abilities.
· Passion for community engagement and providing exceptional customer experiences.
· Proficiency in Microsoft Office and retail management systems preferred.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.