Get the chrome extension Support Engineer
Onboarded
Remote, United States. Entry to mid level. Reports to the Head of Solutions.
About the Role
Support Engineers keep our customers running. You're on the front line of the queue: you triage, diagnose, and resolve the day-to-day issues that come in from our direct customers and from the partner support teams behind our ecosystems. When you're on top of the queue, the rest of Solutions can stay focused on getting new customers live.
Some accounts will have you as their dedicated support engineer: the named person who knows their setup, their history, and their people, and the first one they reach when something breaks.
This is an operations role. Your scoreboard is response and resolution time against our SLAs, CSAT, the share of tickets an agent handles first, and how few issues come back. Expect about 80% of your week to be reactive and 20% building: articles, Academy content, automations, and agents that make the next ticket easier.
Our support is AI-first. Agents take the first pass on every ticket and hand off when they aren't confident. You handle what they can't, and you make them better every week.
This role is built for growth. Many of the people on our team started close to the customer and grew into Solutions Engineering, and we expect the right person here to do the same.
What You'll Do
- Own the queue. Work tickets by urgency, worker and customer impact, contractual SLA, and engagement tier. Every request lands in the shared intake with an owner, a next action, and an update time. You keep ownership when another team or company has to help.
- Diagnose and resolve technical issues. Investigate configuration, APIs, integrations, logs, and data mappings. Separate customer setup problems from product defects, test the fix, confirm recovery, and give Engineering an escalation they can act on without a follow-up call.
- Be the named support contact for your accounts. Know each dedicated account's configuration, open issues, and people. When you spot risk or an opportunity in the tickets, flag it to the account's owner early.
- Run compliance operations. Handle I-9 and E-Verify recovery, reverification, MOU and web services setup, and USCIS notice remediation. Turn Compliance-approved guidance into customer operations, and bring in Compliance before risk exceeds your authority.
- Back our partners' support teams. Be Tier 2 and 3 for partner support teams, coach them through real problems, and improve the troubleshooting guides they rely on. Route partner-customer requests through the partner, and make sure material issues still reach the right owner.
- Take the reactive work off implementations. Pick up the tactical issues that come up while a customer is going live, so the Solutions Engineer or Deployment Strategist can stay focused on the build. You'll know the common problems on sight; they bring the account context.
- Put AI to work on the queue. Use agents and automation for triage, investigations, reporting, and customer communication. Verify the output, keep a human on consequential calls, and measure whether it saves effort without hurting quality.
- Turn repeat tickets into fixes. Keep help articles, Academy content, and runbooks current. Turn the third ticket about the same thing into better guidance, an automation, or an evidence-backed product request.
What We're Looking For
- A track record you can prove. Entry to mid level is fine. What matters is what you can show us: a queue you ran, a project you shipped, a GitHub repo, a business or organization you started, a tool other people adopted. Bring the receipts.
- Excellent at handling tickets. You've worked a support queue, help desk, or customer operations role, or something close to it. You can walk us through problems you owned from diagnosis to recovery to prevention, and you stay organized with many things open at once.
- You've built something real with AI. Show us an innovative project where AI did meaningful work: an agent, an automation, a tool, or a workflow that saved real time. Tell us what broke and how you checked the output.
- A growth mindset you can show. Personal projects, entrepreneurial ventures, GitHub projects, or organizations you started or ran. We want a pattern of teaching yourself new things and finishing what you start.
- A capacity for leadership. You've taken charge of something, rallied people around it, or owned an outcome nobody assigned you.
- Coachable and flexible. You ask for feedback and act on it. You adapt when priorities shift, because in support some days look nothing like the plan. Occasional after-hours coverage for an escalation is part of the job, and flexibility goes both ways.
- Technical curiosity. You're comfortable with APIs, logs, data mappings, and spreadsheets or SQL, or you've shown you can learn them fast. You like getting to the root cause.
- A clear communicator. You write updates people can act on and set expectations without overpromising.
- HR operations or compliance exposure is a plus. Staffing, high-volume hiring, I-9, E-Verify, or payroll experience helps. Learning velocity counts just as much.
This role is not pre-sales, account management, or sales. You won't carry a quota, run renewals, or chase upsells, and you won't own new customer implementations. It's for people who like solving problems fast, want to build the AI that solves them faster, and want to grow into bigger technical work from here.
Why This Role
- You'll learn the whole platform fast. Every ticket shows you how a customer actually runs onboarding and compliance. There's no faster way to learn Onboarded.
- You'll build, not just answer. Our support is AI-first, and you'll shape the agents, automations, and knowledge that run it.
- You'll be coached. Weekly 1:1s, real feedback, and a team that invests in growing people.
- There's a clear growth path. Support Engineers who show ownership can grow into Solutions Engineering, Deployment Strategy, Product, etc.
What We Offer
- Competitive salary and equity in a fast-growing startup
- Health, dental, vision, and retirement benefits
- Remote-first culture with optional in-person collaboration
Originally posted on Himalayas
Support Engineer
Boulevard
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
As a Support Engineer at Boulevard, you’ll own complex technical problems, drive cross-functional initiatives, and become a go-to expert for specific domains across our platform. Escalations are part of the job, but you’ll do more than resolve them. You’re the connective tissue between Support and Engineering, embedded in the development cycle to catch supportability issues before they ship and building internal tools that help Product Support scale without pulling in engineering on every issue.
You’ll share this work with a small team of domain owners and Support Engineering leadership. It’s a great fit if you take initiative, own your work, and enjoy balancing hands-on technical problem solving with bigger-picture impact. We’re large enough to transform the industry and small enough that your work is visible every day, from support efficiency to product quality to long-term customer trust.
What you’ll do here:
- Take on top-tier technical escalations and see them through to resolution.
- Respond to developer support requests for help with our API and developer environment.
- Partner with Support, Success, Onboarding, and Engineering in Slack and weekly meetings to improve customer experiences and product quality.
- Join the development cycle and flag supportability issues before features ship.
- Become the go-to expert for specific domains across our platform.
- Set aside time each week for project work, building tools, scripts, and automations that expand what our CX team can solve for customers.
- Create internal tools that help Product Support scale without pulling in engineering on every issue.
What you’ll need to thrive:
- 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company.
- Deep working knowledge of SQL, APIs (REST, cURL, Postman), logs, and debugging methods, plus comfort building and maintaining internal tools or scripts in Python, JavaScript, or similar. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.
- A track record of owning a technical area or system end to end, including escalations, documentation, and cross-functional collaboration.
- Comfort with sprint planning and engineering rituals, and the ability to turn supportability concerns into actionable input for engineers.
- The ability to spot patterns across incidents, anticipate risk, and drive preventative improvements, with sound judgment on high-impact decisions based on customer impact, risk, and business needs.
- Clear, effective communication that makes complex technical concepts easy to understand for customers, support teams, engineering, and stakeholders at every level, plus a trainer’s mindset to mentor and elevate others.
- A growth mindset and a passion for continuous improvement and building scalable support systems in a fast-growing environment.
- A plus: experience with service tools like Jira, Zendesk, and Intercom; low-code and automation platforms like Retool, Zapier, and n8n; development best practices and frameworks (CI/CD pipelines, agile scrum, git/GitHub); and SaaS software architecture, including back-end and front-end development practices.
- Bachelor’s degree in Computer Science, IT, or a related field preferred. Equivalent professional experience will be considered.
How we’ll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $122,000 - $165,000 per year. For all other U.S. locations, the anticipated base salary range is $113,000 - $153,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
How we take care of our team
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
- Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
- Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
- Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.
- An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.
- 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.
- 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.
- Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.
- Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.
- $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.
- And other perks like One Medical membership and Employee Assistant Program.
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Originally posted on Himalayas
Senior Product Support Engineer
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Director, Product Support. As part of our global Customer Success Organization, you will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage data and research to provide expert, hands-on support, ensuring clients achieve their goals and utilize our technology to its fullest potential.
What you’ll do (Role Expectations)
- Provide second line consultation to independently debug complex security and network problems
- Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems
- Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams
- Develop department training programs and mentor engineers on advanced troubleshooting and case management skills
- Analyze customer use-cases to provide strategic input on product and code changes throughout the development cycle
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it and thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as raw material to build something meaningful.
- You own objectives. Your passion for the mission fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team and embrace our challenge culture by giving and receiving ongoing feedback with clarity and respect.
- You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- U.S. citizenship is required for this position due to the nature of the customers assigned to this role
- 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- Proven experience managing escalations with enterprise customers and stakeholders
- Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN
- Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues
What Will Make You Stand Out (Preferred Qualifications)
- Background in Internet and Security technologies such as SWG, Sandboxing, PAC files, and SCIM
- Relevant vendor certifications such as CCNP or CompTIA Security+
- Hands-on experience with public cloud environments including AWS, Azure, or GCP
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Originally posted on Himalayas
Senior Product Support Engineer
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Director, Product Support. As part of our global Customer Success Organization, you will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage data and research to provide expert, hands-on support, ensuring clients achieve their goals and utilize our technology to its fullest potential.
What you’ll do (Role Expectations)
- Provide second line consultation to independently debug complex security and network problems
- Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems
- Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams
- Develop department training programs and mentor engineers on advanced troubleshooting and case management skills
- Analyze customer use-cases to provide strategic input on product and code changes throughout the development cycle
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it and thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as raw material to build something meaningful.
- You own objectives. Your passion for the mission fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team and embrace our challenge culture by giving and receiving ongoing feedback with clarity and respect.
- You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- U.S. citizenship is required for this position due to the nature of the customers assigned to this role
- 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- Proven experience managing escalations with enterprise customers and stakeholders
- Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN
- Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues
What Will Make You Stand Out (Preferred Qualifications)
- Background in Internet and Security technologies such as SWG, Sandboxing, PAC files, and SCIM
- Relevant vendor certifications such as CCNP or CompTIA Security+
- Hands-on experience with public cloud environments including AWS, Azure, or GCP
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Originally posted on Himalayas
Support Engineer
Spreedly
About Us:
Payments are getting more complex, not less. Every new market, payment method, fraud tool, and now every AI agent checking out on a shopper's behalf adds another integration and another decision. Spreedly turns that complexity into an advantage. Our PCI Level 1 vault keeps cards and network tokens portable across providers. Smart routing and retries recover revenue lost to avoidable declines. Fraud and 3DS tools plug in with a single API call. And our payments intelligence turns transaction data into decisions merchants can act on. As agentic commerce moves from experiment to real sales channel, we're building the infrastructure that lets merchants accept agent-initiated payments through the providers they already trust.
For the people who work here, that means hard technical problems at real scale, billions of dollars in annual transactions, at a moment when the rules of commerce are being rewritten. If you want ownership and work that shows up directly in your customers' revenue, you'll fit right in.
About the Role
Spreedly is looking for a Support Engineer to take on our most complex customer issues and bridge the gap between support and engineering. You'll go beyond identifying a bug: you'll investigate where it occurs, explain its impact, and give engineering the evidence and technical context needed to resolve it.
You'll join an international support team that serves customers, partners, prospects, and internal colleagues. Our Tier 1 team provides round-the-clock support, while Tier 2 handles deeper technical investigations. This role brings additional engineering depth to that work, particularly in troubleshooting SDKs and complex payments integrations.
This is a hands-on, player-coach role. You'll work directly on difficult cases while helping teammates develop their technical skills. We also want this hire to help lay the foundation for a potential Tier 3 support function. That expansion and any future team leadership role are subject to leadership approval, rather than guaranteed next steps.
We expect roughly 60% of your time to focus on complex customer tickets, most of them from our top-tier accounts. The remaining time will involve retrospectives, customer advocacy, cross-functional projects, and coaching.
Responsibilities
Own complex technical investigations, particularly for our top-tier customer accounts. Read and navigate source code, analyze logs, and inspect API and SDK behavior to pinpoint issues.
Reproduce customer issues in test environments so findings are confirmed before they reach engineering.
Build clear, actionable engineering escalations that explain the problem, where it occurs, and potential approaches to resolving it, with engineering retaining final decisions on changes.
Bring SDK troubleshooting expertise to support for our Checkout SDK and share that knowledge across the team in collaboration with engineering.
Help manage incidents and keep customers informed, translating technical findings into clear explanations and advocating for their needs across departments.
Identify recurring patterns across cases, lead retrospectives, and turn findings into improvements that prevent repeat issues and reduce prolonged back-and-forth with engineering.
Improve documentation, share investigation techniques, and coach support teammates through unfamiliar technical problems.
Take ownership of cross-functional projects, from defining the problem through completing and rolling out the work.
Candidate Requirements
A foundation in software development through professional experience, coding education, or another hands-on path, with the ability to investigate code and explain technical findings.
Experience troubleshooting SDKs and working with APIs, including understanding how integrations behave in a web environment.
Customer-facing technical experience and the ability to communicate clearly with customers during complex or prolonged investigations.
The ability to coach others and lead work without formal authority. You don't need a previous management title, but you should be able to guide teammates and collaborate effectively with engineering.
Independent problem-solving and project ownership: you can work through ambiguity, move an investigation forward, and know when to bring others in.
Payments experience is strongly preferred because it will help you ramp quickly into complex customer cases. We're also open to candidates who can demonstrate the technical depth and learning ability to succeed without a payments background.
Additional Skills We Value
Familiarity with Ruby on Rails and SDKs across React, Android, or iOS.
Creating support processes, technical content, or tooling, including practical applications of AI in support.
Experience with Zendesk, Jira, or similar ticketing systems.
Spanish-language proficiency
We Offer Our US-Based Employees:
- Competitive salary + Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid option
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employee
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.
Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.
Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates.
Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.
Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.
More Coming Soon! - Keep your eyes peeled for a new product launch by EOY '26
Originally posted on Himalayas