Strategic-Account-Manager, Enterprise-Account-Manager, Account-Manager Jobs

As a Strategic Account Manager at Redica, you’ll partner with some of the world’s leading life sciences companies to identify solutions that make a material impact on the products they deliver and the decisions that bring them to market. You’ll develop strategic account plans, uncover and activate opportunities for growth, and deliver tailored solutions that solve complex data and compliance challenges. We define success through the relationships we deepen, the partnerships we strengthen, and the lasting outcomes that move both our customers and Redica forward.

Core Responsibilities

• Own a book of strategic accounts, managing complex relationships with multiple stakeholders across each account.
• Develop and maintain named account plans updated quarterly: contact maps, relationship health, expansion opportunities, and renewal forecasts.
• Actively cover non-customer named accounts in your territory: build contact maps, develop relationships, and identify entry points for new business.
• Lead executive business reviews and strategic conversations with senior customer stakeholders.
• Identify and close expansion opportunities: new use cases, user growth, and product adoption.
• For named accounts with active Sales pursuits, engage in joint selling; coordinate with the Sales team on outreach, strategy, and commissions.
• Partner with CSMs on customer health and with Sales on new logo opportunities within strategic accounts.
• Maintain accurate account records and forecasting and flag risks to leadership early.
• Use AI tools to improve account planning, stakeholder research, and expansion opportunity identification.

About You

• Business Insight: You use your knowledge of customer business objectives, industry trends, and competitive dynamics to develop account strategies that drive retention and expansion.
• Communicates Effectively: You lead executive-level conversations with senior customer stakeholders across complex, multi-threaded accounts. You adapt your communication style to the audience and consistently advance account goals.
• Drives Results: You consistently meet or exceed retention and expansion targets on a strategic book of business. You manage complex, long-cycle account dynamics without losing revenue momentum.
• Manages Complexity: You manage complex, multi-stakeholder account environments involving long renewal cycles, competing priorities, and cross-functional dependencies.
• Collaborates: You build trusted working relationships across CS, Sales, Product, and executive leadership. You are recognized as a reliable cross-functional partner who coordinates delivery across complex accounts.
• Engaged: You share our values and possess the essential competencies needed to thrive at Redica.

• Bachelor’s degree in business, marketing, life sciences, or a related field.
• Proven success leading enterprise-level account management or strategic sales initiatives, preferably in a B2B technology or software setting.
• Experience in or exposure to the life sciences quality, regulatory, and compliance domain.
• Strong commercial acumen with advanced negotiation, presentation, and communication skills.
• Proficiency in CRM and account planning tools for managing pipeline, forecasting, and customer engagement.

Top pharmaceutical companies, food manufacturers, medtech companies, and service firms from around the globe rely on Redica Systems to mine and process government inspection, enforcement, and registration data. This enables them to quantify risk signals from their suppliers, identify market opportunities, benchmark against peers, and prepare for the latest inspection trends.

Our data and analytics have been cited by major media outlets such as MSNBC, The Wall Street Journal, and The Boston Globe.

Redica Systems is the Intelligence Cloud for life sciences, transforming regulatory complexity into connected, proactive intelligence. Redica's platform helps the world's leading Pharmaceutical and MedTech companies stay inspection-ready, manage supplier risk, and keep pace with evolving global regulations. Built on the Redica Catalyst Platform and powered by Redica ID, Redica unifies the industry's most complete regulatory and inspection datasets, sourced from hundreds of global health authorities, into trusted intelligence for quality and regulatory teams. The Redica Intelligence Cloud brings data together to anticipate risk, accelerate compliance, and enable smarter, faster decisions across the enterprise.

More information is available at redica.com.

Originally posted on Himalayas

About the role

Some of the world's largest technology and software companies trust us to make their content work in every market. As a Strategic Account Manager, you'll own a named book of these existing customers, deepen the relationships, and grow the business as our platform offerings come to market. This is a senior, quota-carrying role with full commercial responsibility and high visibility in a small, focused team, for someone who sells outcomes, not word counts. You'll report to our Chief Commercial Officer, partner with our global account team across regions, spend regular time on-site at customer campuses, and bring in colleagues from Delivery, Product, and Solutions when a deal needs them. You'll do well here if you're proactive, consultative, able to work independently, and energized by a company that's changing how it sells.

What you'll do

• Own a named book of strategic tech and software customers across your region.

• Build multi-threaded relationships across product, engineering, marketing, localization, and procurement.

• Identify, qualify, and close expansion opportunities across new business units, product lines, and geographies, without waiting for the renewal cycle.

• Bring our platform offerings into your accounts as they come to market, alongside our existing services.

• Sell the outcome by helping customers measure whether their content worked, not just whether it was delivered.

• Build account plans that move us from vendor to strategic partner, and carry them out.

• Forecast accurately and manage your pipeline with discipline in Salesforce.

What you'll bring

• typically 7+ years of progressive experience in enterprise sales or account management in the localization or language services industry, or equivalent experience

• strong knowledge of localization buyers, the competitive landscape, and industry vocabulary (this domain knowledge and a commercial track record matter more to us than CS or engineering credentials)

• current or recent experience selling and carrying quota on language technology software, SaaS, or AI-driven translation, beyond services statements of work (SOWs)

• a track record of closing multi-year software or platform contracts of $100,000+ in annual contract value (ACV)

• experience owning the full commercial motion, from pipeline and outreach methodology to CRM discipline and forecasting, beyond closing deals in a protected book

• working knowledge of TMS and language technology platforms such as Phrase, Lokalise, Smartling, XTM, and memoQ, and how AI-driven translation workflows are changing what buyers expect

Nice to have

• hands-on experience of a services-to-platform or services-to-SaaS transition at a previous employer, including the change management that comes with it

• a P&L, go-to-market, or sales leadership background, ideally building a commercial motion rather than inheriting one

• experience structuring multi-year enterprise deals, such as subscription, bundled, or outcome-based commercial models

• experience sourcing or implementing CRM, sales enablement, or lead generation tools such as HubSpot, Salesforce, Outreach, or SalesLoft

If you have some of these, great. If you don't, we'd still like to hear from you.

Who we are

At Acclaro, we're more than a localization company — we're a content intelligence solutions company, and a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world's languages and resonate deeply across cultures by blending human expertise with cutting-edge technology, delivered through a follow-the-sun model that keeps our teams moving around the clock and around the globe.

With over two decades of experience, we support some of the world's most recognizable brands in expanding their global reach. And we're scaling: we've been making material investments in our own AI-native platform, one that's already reshaping how our business — and the localization industry more broadly — works. Join us on our journey to be the model localization company of the next decade, one that's loved by clients, colleagues, and communities alike.

How we work

Our values shape how we work with customers, colleagues, and partners. Here's what you can expect from us, and what we'll look for in you.

• Be Accountable. We own our work, learn from our mistakes, and come with solutions.

• Be Proud. We care about the work, hold a high standard, and celebrate each other's wins.

• Be Resilient. When things get hard, we stay calm, adapt, and ask for help when we need it.

• Be Curious. We ask why, keep learning, share what we know, and explore new ways of working, including AI.

• Be Kind. We assume good intent, give honest feedback with care, and look out for each other.

Inclusion and equal opportunity

Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.

We assess every candidate against the same criteria. If you need a reasonable accommodation to take part in any stage of our hiring process, let your recruiter know. We'll work with you to find a solution and keep what you share confidential.

Originally posted on Himalayas