Get the chrome extension Staff Software Engineer, Healthcare — Customer Experience
Zipline
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and The Role
As a Staff Software Engineer on the Nest Applications team, you will shape the customer experience of the software used to order, track, and manage healthcare deliveries. You will help us build customer-facing products that are clear, trustworthy, and easy to use—even when customers are not readily available for day-to-day feedback.
This is a hands-on full-stack role for an engineer with exceptional customer obsession, strong product instincts, and a high bar for UX. You will continually push the team beyond a merely functional experience, deeply considering what matters most to end users, simplifying workflows, reducing unnecessary elements, and refining details until the product feels intuitive and genuinely enjoyable to use.
Your goal is not only to deliver excellent customer experience, but to raise the bar for how the entire team designs, tests, launches, and iterates on customer-facing products.
What You'll Do
- Lead the design and delivery of customer-facing applications that support ordering, tracking, and delivery operations.
- Own major projects end to end: shaping user flows, making UX decisions, designing architecture and data models, implementing across the stack, and measuring results after launch.
- Build fast feedback loops with customers through direct conversations, analytics, support signals, limited releases, and structured experiments.
- Establish feature-flag, beta, phased-rollout, or other gradual-release practices that let us validate changes with a subset of customers before broad release.
- Raise the quality bar for frontend UX, interaction patterns, accessibility, and product polish.
- Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems.
- Improve reliability, testing, observability, and engineering practices across the applications you own.
- Mentor engineers and help set product-minded technical standards across the team.
What You'll Bring
- 10+ years of production software engineering experience, including staff-level technical scope.
- Deep full-stack experience, including modern frontend development with React or a comparable framework and strong backend capability in Go, Python, or a similar language.
- A strong record of building external customer-facing products where UX affects adoption, trust, and business outcomes.
- Demonstrated customer obsession: you seek feedback, speak directly with users, turn insight into product improvements, and advocate for customer needs.
- Strong independent design and UX judgment; you can make high-quality product decisions without relying on a dedicated designer.
- Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts.
- A record of owning architecture across teams, mentoring engineers, and leading delivery in an ambiguous, fast-changing environment.
- Experience in both a rigorous, high-engineering-bar organization and a startup or scale-up environment where you built through ambiguity.
- Clear, effective English communication.
- Ability to work from the US East Coast or London, UK, and travel to Africa approximately three times per year.
Nice to have:
- E-commerce, marketplaces, or other high-expectation external customer experiences.
- Measurable improvements to conversion, activation, retention, customer satisfaction, or usability.
- Healthcare, fulfillment, logistics, warehouse-management, or supply-chain products.
What Else You Need To Know
For US-based candidates, the starting cash range for this role is $180,000 - $220,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Originally posted on Himalayas
Software Engineer, Monetization
Aura
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Come build with us!
About the Role:
Aura's Monetization team drives revenue growth by building and optimizing the systems that convert, retain, and grow our customer base. We own enrollment flows, paywalls, subscription management, reactivation experiences, and marketing integrations across web and mobile platforms.
We are looking for a Software Engineer who thrives in a fast-paced, cross-functional environment, is comfortable working across the full stack, and is eager to continuously learn new technologies and skills.
You will build features that touch millions of customers and directly impact Aura's growth and revenue. You will collaborate closely with Product, Design, Marketing, and Data teams to run experiments, ship quickly, and iterate based on results. You will leverage AI-assisted development tools to ship features rapidly, while applying your own software expertise and judgment to ensure quality through application of best practices, robust testing, and appropriate guardrails.
What you bring to the table (required experience and skills):
- 3+ years of professional software engineering experience, with a track record of shipping and maintaining products in production
- Full-stack experience with modern front-end frameworks (e.g., React/TypeScript) and familiarity with back-end technologies (e.g., Node.js, GraphQL, REST APIs)
- Comfort working across the stack — you do not need to be an expert in everything, but you are able to contribute to frontend, backend, or mobile codebases as needed
- Experience with modern web tooling (bundlers, CI/CD, testing frameworks)
- Experience with analytics and observability tools for instrumenting features, debugging production issues, and understanding user behavior (e.g., OpenTelemetry, PostHog, SigNoz, Grafana, Datadog, or similar).
- Strong communication skills and ability to collaborate effectively in a remote-first environment
- Proficiency with AI-assisted development tools (e.g., Claude, Cursor, Copilot, etc.) and enthusiasm for integrating AI into your daily coding, debugging, and planning workflows
- Bachelor's Degree in Computer Science or a related field, or equivalent work experience
It would be nice if you had (preferred experience and skills):
- Experience with React Native or mobile app development
- Familiarity with subscription/payment systems or e-commerce flows
- Experience with A/B testing and experimentation platforms
- Experience with marketing tech integrations (e.g., Braze)
- Familiarity with AWS infrastructure and deployment pipelines (Terraform/HCL)
Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $130,000–$165,000, but may vary depending on job-related knowledge, skills, experience and location. This position is remote, but candidates must be US-based.
Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.
Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.
Important privacy information for United States based job applicants can be found here.
Originally posted on Himalayas