ServiceNow-Developer, ServiceNow-Administrator, ServiceNow-Consultant Jobs

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Public Trust/Other Required:

Job Family:

Job Qualifications:

Skills:

Certifications:

Experience:

US Citizenship Required:

Job Description:

Own the opportunity as a ServiceNow Developer Principal and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle.

At GDIT, people are our differentiator. As a ServiceNow Developer Principal, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Principal joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Principal will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen)

HOW A SERVICENOW DEVELOPER PRINCIPAL WILL MAKE AN IMPACT

• Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces to drive operational maturity and reduce resolution times
• Implement advanced automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
• Maintain and customize Service Catalog items, record producers, and the Service Portal to maximize self-service adoption
• Maintain configuration item (CI) class structures, relationship mappings, and data reconciliation rules aligned with the Common Service Data Model (CSDM)
• Troubleshoot and resolve CI data accuracy, identification and reconciliation engine (IRE) rules, and transform map issues from automated data imports
• Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine, enforcing proper application scoping and access controls
• Design, build, and troubleshoot inbound/outbound REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations to connect third-party platforms
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
• Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
• Reliably estimates relative work effort for various requests for self/team to enable prioritization
• Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
• Proactively stays on top of new capabilities in the platform
• Handles other duties as assigned

WHAT YOU’LL NEED TO SUCCEED:

Education: Technical Training, Certification(s) or Degree

Required Experience: 5+ year(s) of related experience

Required Technical Skills and Abilities:

• Deep functional and technical command of Incident, Change, and Problem modules
• Demonstrated experience with CMDB architecture and scoped app development
• Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
• Experience with IntegrationHub and MID Server administration
• Solid understanding of ITIL processes
• Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework
• Strong complex problem‑solving skills, both individually and in team settings
• Clear, authoritative communication and the ability to influence stakeholders at all levels
• Proven ability to contribute to proposals, technical documentation, and solution design
• Proficiency in leading Scrum demos, agile ceremonies, and collaborative work groups
• Demonstrated capability to guide and support team progress toward shared objectives
• Effective talent development skills, including mentoring and fostering staff growth
• Ability to drive methodology improvements and resolve process gaps
• Skill in managing customer delivery expectations and ensuring high‑quality outcomes
• Creative thinking applied to developing innovative solutions

Required Certification(s):

• ServiceNow Certified System Administrator

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust to start

Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA

Scheduled Weekly Hours:

Travel Required:

Telecommuting Options:

Work Location:

Additional Work Locations:

Total Rewards at GDIT:

Our Identity Verification Process:

About Our Work:

gdit.com/tc.

Originally posted on Himalayas

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Public Trust/Other Required:

Job Family:

Job Qualifications:

Skills:

Certifications:

Experience:

US Citizenship Required:

Job Description:

Transform technology into opportunity as a ServiceNow Developer Sr Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen)

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Developer Sr Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities
• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management. Align platform architecture with the Common Service Data Model (CSDM). Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements
• Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations
• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models
• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications
• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality
• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Sr Principal must have:

● Education: Technical Training, Certification(s) or Degree

● Experience: 8+ years of related experience

● Required Skills:

• Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM
• Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization
• Demonstrated experience with full-cycle SAM and/or HAM implementations
• Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
• Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub
• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic
• Experience with other ServiceNow modules like ITSM or ITOM
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Ability to coach, guide, and mentor junior developers

● Certification(s):

• Required: ServiceNow Certified Systems Administrator

● Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust to start

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA

Scheduled Weekly Hours:

Travel Required:

Telecommuting Options:

Work Location:

Additional Work Locations:

Total Rewards at GDIT:

Our Identity Verification Process:

About Our Work:

gdit.com/tc.

Originally posted on Himalayas

OVERVIEW

iTech AG is seeking a Senior ServiceNow Developer to support our Federal Deposit Insurance Corporation (FDIC) ServiceNow Task Order 3 program. This is a full-time, fully remote W-2 position supporting an established ServiceNow implementation focused primarily on Human Resources Service Delivery (HRSD), with additional Workplace Service Delivery (WSD) responsibilities. The developer will join an Agile delivery team enhancing HR workflows, scoped applications, Talent Development capabilities, reasonable accommodation workflows, and other employee-service solutions. Roadmap work includes HR system integrations, IntegrationHub-based interfaces, a new employee toolkit integrated with onboarding, data migration, and future Virtual Agent capabilities. The ideal candidate is an experienced, hands-on ServiceNow developer who can independently execute stories while proactively identifying design questions, technical risks, and better solution approaches before development begins.

ROLES AND RESPONSIBILITIES

• Design, configure, develop, test, and support ServiceNow HRSD capabilities, with HRSD as the primary focus and periodic support for WSD.
• Develop HR workflows, HR case-related functionality, reasonable accommodation workflows, scoped applications, and Talent Development / Employee Growth and Development capabilities.
• Evaluate user stories and technical requirements; proactively identify missing requirements, design concerns, dependencies, security implications, and opportunities to use stronger ServiceNow patterns.
• Recommend practical solution approaches for new work and collaborate with business analysts, product owners, architects, and client stakeholders to clarify requirements before implementation.
• Develop and maintain scoped applications using ServiceNow platform best practices, including secure ACL design and protection of sensitive HR data.
  Support data loads, transformations, migration activities, import sets, and associated data validation.
• Develop and support integrations using IntegrationHub, REST APIs, and related ServiceNow integration capabilities as roadmap needs mature.
  Perform peer code reviews, troubleshoot complex defects and production issues, and support root-cause analysis and remediation.
• Participate in Agile ceremonies, estimation, testing, release activities, and technical discussions with FDIC stakeholders.
• Support WSD work as needed, including mapping updates and related workplace-service enhancements.
• Contribute to reporting and analytics solutions; Performance Analytics experience is especially valuable for addressing a current team capability gap.
• Follow SDLC, Agile, change-control, security, and documentation requirements applicable to the FDIC environment.

MINIMUM QUALIFICATIONS

• Approximately 5+ years of hands-on ServiceNow development experience, or a combination of experience and demonstrated technical depth sufficient to independently perform senior-level ServiceNow development responsibilities.
• Demonstrated hands-on ServiceNow HRSD development experience; candidates must be able to develop and troubleshoot HR workflows and HR-focused platform solutions.
  Experience developing ServiceNow scoped applications.
• Strong understanding of ServiceNow security, including ACL design and protection of sensitive data.
• Experience with ServiceNow data migration/loading concepts, including import sets, transform maps, and data validation.
• Ability to review user stories critically, identify gaps or technical risks, ask proactive questions, and recommend solution options rather than simply implementing requirements as written.
• Experience conducting peer code reviews and troubleshooting complex application or platform issues.
• Ability to communicate effectively with client stakeholders and participate directly in technical and requirements discussions.
• Ability to work independently and collaboratively in a remote Agile delivery environment.
• Must be a U.S. citizen and able to satisfy FDIC personnel security requirements.

EDUCATION AND CERTIFICATIONS

• ServiceNow Certified System Administrator (CSA) - required.
• ServiceNow Certified Application Developer (CAD) - required.
• ServiceNow Certified Implementation Specialist - Human Resources (CIS-HRSD) - strongly preferred.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent relevant professional experience may be considered.

PREFERRED QUALIFICATIONS

• Performance Analytics experience, including development of indicators, breakdowns, dashboards, and actionable HR/service performance reporting - highly preferred.
• ServiceNow IntegrationHub and REST/API integration experience.
• Experience with WSD, particularly workplace mapping or related workplace-service functionality.
• Experience with ServiceNow Talent Development / Employee Growth and Development.
• Experience integrating HR systems or employee onboarding toolkits with ServiceNow HRSD.
• Experience with Flow Designer, Glide APIs/JavaScript, UI Builder/Service Portal, Automated Test Framework, or Virtual Agent.
• Prior experience supporting federal government customers or regulated financial-sector environments.
• Experience working with sensitive HR data and federal security/change-control processes.

SECURITY CLEARANCE

U.S. citizenship is required. The selected candidate must be eligible for and successfully complete the FDIC's High Risk Public Trust/background investigation process, which includes an in-depth financial background review. Continued employment on the program is contingent upon satisfying applicable FDIC personnel security and access requirements.

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Originally posted on Himalayas

Zaelab is seeking a ServiceNow Developer to join our growing ServiceNow practice. This role will focus on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes.

Because our work sits at the intersection of ServiceNow and complex commerce ecosystems, we are particularly interested in candidates with experience in ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.

Your Responsibilities

• Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
• Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
• Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.
• Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
• Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.
• Participate in requirements gathering, solution design, testing, deployment, and production support activities.
• Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
• Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
• Create and maintain technical documentation for configurations, integrations, and processes.

Requirements

• 3+ years of hands-on ServiceNow configuration or development experience.
• Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
• Experience working directly with business stakeholders to translate requirements into technical solutions.
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience working within Agile delivery environments.
• Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
• Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
• Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.
• Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.

Benefits

Why you’ll love working here:

• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use Certn to confirm the identity and employment eligibility of all new USA hires.

Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information LINK As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.

Originally posted on Himalayas