Get the chrome extension ServiceNow ITSM Developer
CACI International Inc
The Opportunity:
Join our team as a ServiceNow ITSM Developer, where you’ll play a key role in shaping and enhancing our IT Service Management capabilities. In this role, you will design, implement, and optimize ITSM solutions across the ServiceNow platform to improve service delivery, streamline processes, and create intuitive user experiences. If you enjoy solving problems, building efficient workflows, and collaborating with cross-functional teams, this is an exciting opportunity to grow your expertise and make a meaningful impact.
Responsibilities:
ITSM Application Development & Configuration
- Configure and maintain core ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
- Develop and customize workflows, business rules, UI policies, and notifications.
- Create and maintain Service Catalog items, record producers, and order guides.
- Configure SLAs, assignment rules, routing, and escalation logic.
- Build and manage user groups and role-based access.
- Integrate ITSM applications with internal systems and third‑party tools.
Service Catalog Management
- Design user-friendly Service Catalog items and fulfillment workflows.
- Configure catalog variables, variable sets, UI policies, and approval processes.
- Develop catalog client scripts and maintain catalog categories and user criteria.
- Enhance self‑service capabilities and connect catalog items to backend systems.
Process Automation
- Automate workflows using Flow Designer and business rules.
- Build approval flows for Change and Request Management.
- Configure auto-assignment, workload distribution, reminders, and auto‑closure rules.
- Create scheduled jobs and system integrations as needed.
Knowledge Management
- Configure and maintain Knowledge Management structures, workflows, and approval processes.
- Support Knowledge-Centered Service (KCS) practices.
- Create templates, articles, analytics configurations, and feedback mechanisms.
Reporting & Analytics
- Develop reports, dashboards, and ITSM performance metrics.
- Build executive-level dashboards and support compliance reporting.
- Analyze trends and provide recommendations for continuous improvement.
Support & Maintenance
- Troubleshoot and resolve ITSM application issues.
- Provide production support and participate in upgrades, patches, and testing.
- Document configurations, designs, and procedures.
- Train end users and support teams on new functionality.
Collaboration
- Partner with process owners to implement ITIL best practices.
- Work with business stakeholders to gather and refine requirements.
- Collaborate with infrastructure and development teams on integrations.
- Participate in CAB meetings and Agile ceremonies.
- Provide knowledge transfer to operational teams.
Qualifications:
Required:
Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITSM or equivalent hands-on experience
Technical Skills
- Strong understanding of ServiceNow fundamentals and ITSM applications
- Familiarity with ITIL processes
- Experience with Service Catalog development and Flow Designer
- Basic JavaScript for business rules and client scripts
- Knowledge of SLA management, notifications, UI/data policies, and ACLs
- Understanding of REST/SOAP integrations
- Experience with reporting and dashboards
Experience
- 1–3 years of ServiceNow platform experience
- Hands-on configuration of ITSM modules
- Experience developing Service Catalog workflows and automation
- Understanding of IT service delivery and support models
- Exposure to scripting within ServiceNow
- Bachelor’s degree or equivalent experience
- Active Secret Clearance
Soft Skills
- Strong problem-solving and analytical abilities
- Clear communication with both technical and non-technical audiences
- Customer-service mindset and attention to user experience
- Ability to translate requirements into scalable solutions
- Collaborative team player with a process-improvement mindset
Desired:
- Additional ServiceNow certifications (e.g., CAD, advanced ITSM certs)
- Experience with Virtual Agent, chatbot development, and IntegrationHub
- Experience with ServiceNow Mobile apps
- Familiarity with accessibility and UI/UX best practices
- Advanced scripting experience (GlideRecord, GlideAjax, etc.)
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$75,200-$158,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Originally posted on Himalayas
ServiceNow Solutions Developer
Bright Vision Technologies
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.
This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: ServiceNow Solutions Developer
Location: 100% Remote (United States)
Position Type: Full-time, Direct W2
Salary Range: $100,000–$150,000 Annually
Experience: 6+ years
Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.
Job Summary
We are seeking an experienced ServiceNow Developer to build and maintain solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. The role focuses on hands-on configuration and development — including workflows, Flow Designer, scripting, integrations, UI customization, and platform extensions — while applying best practices that keep the platform clean, upgrade-safe, and performant. The ideal candidate has shipped meaningful ServiceNow work in production, balances declarative and programmatic approaches thoughtfully, and writes maintainable code that survives upgrades and team turnover.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Five or more years of hands-on ServiceNow development experience.
- Strong JavaScript skills including ES5/ES6 patterns used in ServiceNow.
- Deep expertise with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies.
- Experience with Flow Designer and IntegrationHub.
- Hands-on integration experience using REST, SOAP, and MID Servers.
- Strong understanding of the ServiceNow data model and CMDB concepts.
- Experience with Service Portal widget development.
- ServiceNow Certified System Administrator (CSA) credential.
- Strong troubleshooting and analytical skills.
- ServiceNow Certified Application Developer (CAD).
- Certified Implementation Specialist credentials (ITSM, HR, CSM, ITOM).
- Experience with Now Assist or GenAI Controller.
- Familiarity with App Engine Studio.
- Exposure to multi-instance ServiceNow environments.
Would you like to know more about this opportunity? For immediate consideration, please send your resume to or contact us at (908) 505-3545. Learn more about Bright Vision Technologies at www.bvteck.com.
Bright Vision Technologies is an Equal Opportunity Employer.
Equal Employment Opportunity (EEO) Statement
Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.
BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
Originally posted on Himalayas