ServiceNow-Architect, Solutions-Architect, Technical-Architect Jobs

Experience with ServiceNow ITOM, ITSM, HRSD, HAM,SAM, CSM, CRM (any or all) Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNowKnowledge of automation tools and frameworks to drive operational efficienciesExperience with DevOps and CI/CD pipelines for ServiceNow deploymentsKnowledge of automation tools and frameworks to drive operational efficiencies
Key Responsibilities:

• Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
• Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Required Qualifications:

• Experience: 9+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
• Technical Skills:
• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
• Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
• In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
• Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
• Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
• ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
• Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
• Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills

Preferred Qualifications:

• Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management)
• Experience with ServiceNow ITOM, ITSM, HRSD, HAM,SAM, CSM, CRM (any or all)
• Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
• Experience with DevOps and CI/CD pipelines for ServiceNow deployments
• Knowledge of automation tools and frameworks to drive operational efficiencies

Why Join Us?

• Competitive Salary & Benefits: We offer a comprehensive compensation package that includes health insurance, retirement plans, and professional development opportunities.
• Career Growth: Take your career to the next level with opportunities to work on complex projects and cutting-edge technologies.
• Work Environment: Enjoy a collaborative, supportive, and innovative work environment that promotes professional growth and encourages creativity.

Originally posted on Himalayas

OVERVIEW

RESPONSIBILITIES

• Provide ServiceNow architecture and technical expertise for a federal client
• Provide strategic recommendations around technical best practices and industry trends.
• Analyze and estimate the time required to design, develop, and implement the technical solutions.
• Participate in requirements gathering meetings and provide inputs to the developers based on the requirements.
• Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture.
• Ensure and align organization goals to appropriate ServiceNow solutions to achieve business objectives while also advancing and optimizing capabilities of the overall enterprise ServiceNow architecture.
• Provide top-level business and technology architecture consultancy services to clients.
• Support client technical deliverables including architecture and design documents.
• Assist with proposal solutions in collaboration with Capture Managers
• Enforce system design and architectural standards, maintain best practices, and drive core principles throughout the systems delivery lifecycle.
• Provide input to Statements of Work (SOWs) and assist in presenting proposals to existing and potential clients.
• Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing transformative solutions.
• Other duties as assigned.

QUALIFICATIONS

• Proven experience in ServiceNow implementations, acting as a Solution Architect.
• 6+ years’ experience in the IT industry.
• 2+ years’ experience as a ServiceNow Architect; 5+ years’ experience with the ServiceNow platform.
• 2+ years of experience implementing systems using the Agile/Scrum methodology.
• Experience in designing and implementing ServiceNow solutions.
• Extensive experience in ServiceNow Cloud Platforms and Architecture.
• Experience in the design and implementation of ServiceNow architecture, supporting software engineering and maximizing data processing, and systems, building cloud-compatible services and architecture, and operating and delivering in an IT lifecycle.
• Strong communication and customer relationships skills at the executive level, and the ability to adjust to the audience appropriately.
• Experience with continuous integration in and between ServiceNow modules and integrated applications.
• Experience building and managing ServiceNow IT solutions which include integrating multiple ServiceNow or other cloud technologies.

PREFERRED QUALIFICATIONS

• CMS experience is a plus
• CAD
• CIS-ITSM or CIS-CSM

EDUCATION AND CERTIFICATIONS:

• Bachelor’s degree in computer science, Management, Information Systems, or related discipline or equivalent combination of education and experience
• CSA

CLEARANCE:

• Active Public Trust or the ability to obtain a Public Trust.
• Pursuant to a government contract, this position requires U.S. Citizenship status.

Originally posted on Himalayas