ServiceNow-Architect, Enterprise-Architect, Solutions-Architect Jobs

SUMMARYResponsible for leading the design and delivery of transformational platform implementations. This role will partner directly with IT leadership, ServiceNow developer teams, and business stakeholders to translate organizational imperatives into scalable, value-driven ServiceNow solutions. This is a leadership-focused role that bridges technical excellence with strategic business outcomes and platform health/performance. You will also engage with implementation partners, participate in internal governance boards, and work across IT and business functions to drive platform adoption and sustainable value realization.ESSENTIAL DUTIES AND RESPONSIBILITIESLead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization.Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc.); ensure adherence to ServiceNow best practices and platform governance.Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management; serve as the trusted technical advisor on ServiceNow strategy and organizational impact.Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications.Design platform architecture, data models, integration patterns, and data governance frameworks aligned with client regulatory and operational requirements in partnership with other IT teams.Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories.Ensure solution alignment with enterprise architecture, business needs, and platform best practices.Review technical design documents, data models, and integration patterns for quality and compliance.Lead scope management, risk mitigation, and escalation resolution on complex implementations; drive accountability for schedule, technical quality, and business outcomes.Partner with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs.Assess existing ServiceNow instances (e.g., CMDB/CSDM health, configuration debt, data model governance, upgrade readiness); recommend remediation and optimization strategies.Participate in and/or lead governance boards, steering committees, and strategy forums; serve as the primary escalation point for technical strategy, business alignment, and change management decisions.Develop proof-of-concept demonstrations, technical specifications, and detailed business cases quantifying platform value and organizational outcomesCoach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodologyQUALIFICATIONSEDUCATION / EXPERIENCEBachelor's degree in computer technology or equivalent combination of education and experienceEight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus), preferably in ServiceNow solution architecture, implementation, and delivery.Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent)ServiceNow Certified Technical Architect (CTA)Certified Master Architect (CMA)Enterprise Architecture CertificationSKILLSStrong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules, Third-Party Risk Management (TPRM), SPM, or AI.Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modelingStrong written communication; ability to develop compelling business cases, technical specifications, executive summaries, and board presentationsAbility to manage delivery teams (5-50 people across functional and technical disciplines); drive accountability for schedule, quality, and business outcomesAbility to utilize ServiceNow capabilities: Now Intelligence, AI Search, Workflow Data Fabric, or Process OptimizationSkilled at leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimizationSkilled at distilling complexity into clear narratives; ability to quantify platform value and organizational impact (operational efficiency, cost reduction, business process improvement)Skilled with consulting or systems integrator background, advising clients on platform strategyExperience with published thought leadership (blog posts, industry papers, conference presentations) on ServiceNow implementation or digital transformationKnowledge of core commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR)Knowledge of Bravium and the governance platformKnowledge of multi-divisional or multi-geography operating models and how ServiceNow scales across complex organizational structures

Originally posted on Himalayas

Key Responsibilities

• Design and oversee ServiceNow architecture across ITSM, ITOM, HRSD, CSM, SecOps, and GRC.
• Lead architecture reviews, platform governance, and release management.
• Define CMDB strategy, Discovery, Service Mapping, and data quality standards.
• Design integrations using IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven architectures.
• Implement platform security, ACLs, role-based access, and governance best practices.
• Drive platform performance, scalability, upgrades, and health improvements.
• Establish workflow and Flow Designer standards while minimizing customizations.
• Collaborate with business and technical stakeholders to deliver scalable solutions.
• Mentor developers and administrators and maintain architecture documentation.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• 8+ years of ServiceNow experience, including architecture or technical leadership.
• Expertise across multiple ServiceNow modules, CMDB, Discovery, and Service Mapping.
• Strong knowledge of ServiceNow scripting, scoped applications, and platform security.
• Experience with IntegrationHub, REST APIs, and enterprise integrations.
• ServiceNow CTA, CIS, or CSA certification.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA).
• Experience with Now Assist, GenAI, or AI-powered ServiceNow features.
• Exposure to multi-instance ServiceNow environments.
• Experience integrating ServiceNow with SAP, Salesforce, or Workday.
• Knowledge of HAM Pro, SAM Pro, or App Engine Studio.

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.

Originally posted on Himalayas

Overview

JOB TITLE: ServiceNow Architect

GOVERNMENT AGENCY: Department of State

POSITION INFORMATION: Full-Time Position; Government contractor supporting federal agency clients

LOCATION: Fully Remote (U.S.); availability during East Coast business hours required

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

CLEARANCE: Must have, at minimum, an active Interim Secret security clearance, with the ability to obtain and maintain a final Secret clearance.

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is seeking an experienced ServiceNow Architect to design and drive enterprise-level ServiceNow solutions that power our federal customer's IT modernization journey. This is a strategic, hands-on leadership role for a professional who thrives on solving complex challenges, architecting scalable systems, and mentoring teams to deliver excellence. As the primary technical authority on the platform, the ServiceNow Architect works at the intersection of technology, process, and mission—leading solution design across enterprise modules, architecting secure integrations, owning release management, and advising federal stakeholders on how to modernize the way government manages and delivers digital services.

Responsibilities

RESPONSIBILITIES:

• Architecture & Solution Design
• Design and lead the architecture, implementation, and optimization of the ServiceNow platform across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB.
• Translate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.
• Conduct detailed requirements analysis and review business requirements to ensure technical clarity and feasibility before development begins.
• Lead workshops and technical design discussions with stakeholders to define platform requirements and align solutions with organizational goals.
• Proactively identify risks, dependencies, and design gaps early in the development lifecycle.
• Development & Integration
• Design, develop, and deploy custom applications and cross-scope solutions within ServiceNow tailored to federal requirements.
• Architect and implement secure integrations with enterprise and third-party systems using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies.
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
• Support ongoing improvement and optimization of core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Integrate AI-driven capabilities into ServiceNow to enhance automation, predictive analysis, and decision-making.
• Ensure platform health through robust data management, workflow optimization, and performance tuning.
• Release Management & Quality
• Own end-to-end release management, including release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles.
• Lead technical and peer code reviews, and oversee testing, deployment, and ongoing platform improvement.
• Execute and oversee unit, integration, and regression testing to drive high-quality, defect-free deployments.
• Ensure solution quality through compliance and governance checks, and maintain technical design records.
• Leadership & Collaboration
• Serve as the primary technical authority on the platform, mentoring developers, administrators, and functional team members on ServiceNow architecture, scripting, DevOps approaches, and platform best practices.
• Participate in client calls to lead and advise on technical design discussions, presenting technical solutions clearly to both technical and non-technical audiences.
• Collaborate with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA.
• Monitor ServiceNow releases and recommend enhancements to keep the environment current.
• Support Windows Server implementation, upgrades, and integrations as required by the environment.

Qualifications

REQUIRED:

• 8+ years of hands-on ServiceNow experience, including 3+ years in an architect or technical lead role on enterprise implementations.
• Proven experience architecting enterprise ServiceNow solutions across multiple modules, including ITSM, ITOM, and CMDB, plus at least one of HAM, SAM, HRSD, SPM, GRC, or SecOps.
• Expert-level scripting and development skills, including JavaScript, Glide APIs, Business Rules, Script Includes, and scoped application development.
• Demonstrated experience architecting integrations using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies.
• Strong knowledge of CMDB design, data modeling, and the Common Service Data Model (CSDM).
• Experience owning release management, including instance and environment strategy, update set deployment, and release documentation across Agile sprint cycles.
• A track record of setting development standards, leading code reviews, and mentoring developers and administrators.
• Strong communication skills and the ability to lead technical design discussions and present solutions to both technical and non-technical audiences, including federal stakeholders.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications, required.
• At least one ServiceNow Certified Implementation Specialist (CIS) certification, required.

PREFERRED:

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Additional Certified Implementation Specialist (CIS) certifications (e.g., ITSM, Discovery, HAM, SAM, SecOps, or IRM/GRC).
• Experience implementing ServiceNow AI capabilities, such as Now Assist, Predictive Intelligence, or Virtual Agent.
• Experience with ServiceNow Vault, Automation Engine, or platform encryption and data protection features.
• Experience with DevOps practices, source control integration, CI/CD pipelines, and the Automated Test Framework (ATF).
• Prior experience supporting federal or defense contracting environments, including familiarity with NIST, FISMA, and FedRAMP.
• Windows Server implementation and administration experience.
• ITIL v4 Foundation certification (or higher).

SECURITY CLEARANCE REQUIREMENTS:

• Must have, at minimum, an active Interim Secret security clearance, with the ability to obtain and maintain a final Secret clearance.
• U.S. Citizenship is required due to the nature of this government contract.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: This is a fully remote position within the U.S. Candidate must be available during East Coast business hours for client calls and technical design discussions; occasional travel may be required for major planning events. No relocation or office reporting is expected.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

Originally posted on Himalayas