Service-Desk-Technician, Help-Desk-Technician, IT-Support-Specialist Jobs

Service Desk Technician I

• Employment Type: Full-Time
• FLSA Status: Non-Exempt
• Department: MSP
• Work Location: Remote – U.S.; ability to travel to client sites and work nights and weekends as needed

Position Summary
The Service Desk Technician I provides efficient and accurate remote technical support to end users as a frontline member of the MSP team. This role resolves common technology issues, documents service requests, and helps ensure client concerns are identified and addressed promptly to support reliable day-to-day operations and exceptional service.

Key Responsibilities

• Respond to incoming Service Desk calls and emails.
• Create service tickets and gather essential client information, including company and user details, issue descriptions, and the number of affected users.
• Resolve basic account and access issues, including password resets, Microsoft 365 license changes, and local or domain user updates.
• Troubleshoot operating system, Microsoft 365, network connectivity, mapped drive, and printer issues.
• Install approved client-side software and configure email on mobile devices.
• Add, update, and maintain client service information in runbooks as needed.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED equivalent.
• One to three years of experience in a Service Desk or IT support role.
• Fundamental knowledge of networking concepts.
• Strong problem-solving and troubleshooting skills.
• Basic knowledge of Windows Server environments.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, note-taking, and the ability to capture technical information accurately.
• Ability to manage multiple priorities and demonstrate effective time-management skills.
• Ability to work proactively and collaboratively as part of a team.
• Ability to learn new systems and processes quickly.

What Success Looks Like
A high-performing Service Desk Technician I resolves common technical issues accurately and efficiently, documents each request clearly, and communicates professionally with end users. Success is demonstrated through dependable support, organized ticket handling, effective collaboration, and a positive impact on client technology operations and the MSP team.

About DAS Health
DAS Health is a leading provider of healthcare IT and business solutions that helps healthcare organizations improve operations, strengthen technology performance, and deliver exceptional patient care.

Why Join DAS Health

• Remote and flexible work opportunities, when applicable
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Company-Paid Disability Insurance
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Career Growth Opportunities
• Collaborative and supportive team culture
• Opportunity to make a meaningful impact in healthcare

Equal Opportunity Employer
DAS Health is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and make employment decisions based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Our Commitment to Diversity & Inclusion

DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws.

Accommodation Notice

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Employment at Will

Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with DAS Health is "at-will."

Originally posted on Himalayas

*This position requires that the candidate is fluent in Mandarin and English. You must be willing to work Sunday - Thursday, 9PM - 6 AM EST*

Summary

Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required.

Essential Duties and Responsibilities

• Responds and solves customer issues utilizing technology tools, procedures, and training.
• Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment.
• Escalates issues in accordance with escalation procedures.
• Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis.
• May create technical and process documentation for trouble shooting purposes.
• Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages.
• Maintains current knowledge of core service offerings and Service Level Agreements (SLAs).
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education

• Associate degree in a related field.

Experience / Technical Requirements

• 1 year experience in the following:
  • Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
  • Server/PC operating system support, specifically Windows XP, 7, Server 2003 and 2008, VPN connectivity, backup solutions, and networking knowledge.
  • ServiceNow (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool).
• Proficient use of all Microsoft products and operating systems.

Certifications

Relative and current certifications to technologies listed such as:

• Microsoft, Cisco or CompTIA A+ / CompTIA Network+

Other Skills and Abilities

• Strong troubleshooting and initiative skills.
• Client service focus and excellent interpersonal skills.
• Strong, clear communication skills – oral, written, and email.
• Excels in ability to multi-task.
• Works independently with minimal supervision.
• Works well with team members and cross-departmentally.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Hourly Compensation Range: $16/hr to $20/hr

LogicalisUS Benefits Summary

Originally posted on Himalayas