Get the chrome extension Senior Consultant, Patient Experience
Qualtrics
**
United States
Full Time
Posted about 19 hours ago
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Consultant, Patient Experience
Why We Have This Role
Patient experience directly shapes the success and quality of modern healthcare organizations. In this senior role, you will take full ownership of driving strategic transformations, translating complex patient experience analytics into clear, high-impact execution roadmaps. You will manage end-to-end consulting engagements, partner directly with C-suite leaders and boards, and expand client pipelines while driving core business growth. Working alongside internal Strategic Consulting leaders, you will mentor team members and deliver measurable improvements in patient and employee experience. If you are eager to lead end-to-end engagements and shape the future of healthcare consulting, this role offers the platform to make a lasting impact.
How You’ll Find Success
- Owns End-to-End Delivery: Flawlessly manages client engagement scope, timelines, budgets, deliverables, and measurable outcomes.
- Influences at the C-Suite Level: Builds and sustains trusted advisor relationships with executive leaders, health system boards, and clinical teams.
- Drives Business Development: Proactively identifies market trends and client needs to originate opportunities, grow pipelines, and expand account revenue.
- Translates Analytics to Strategy: Masterfully converts complex quantitative and qualitative data into compelling executive-level strategy and recommendations.
- Fosters Collaborative Innovation: Connects internal cross-functional expertise and tools to client priorities while contributing to proprietary consulting methodologies.
- Facilitates Transformation: Dynamic trainer and workshop facilitator capable of driving meaningful engagement and sustainable knowledge transfer across all organizational levels.
How You’ll Grow
- Step into senior engagement ownership, managing comprehensive project scope, budgets, and cross-functional team delivery.
- Sharpen your strategic business development and account growth capabilities working alongside Principals and Partners.
- Pioneer and scale new consulting frameworks, analytics tools, and service offerings for the broader Strategic Consulting practice.
- Deepen executive leadership influence by guiding C-suite executives and health system boards through complex organizational change.
Things You’ll Do
- Lead End-to-End Client Engagements: Direct complex consulting projects from inception to completion, ensuring quality, budget adherence, timeline execution, and impactful outcomes.
- Drive Business Development & Pipeline Growth: Identify client needs, craft strategic proposals, and partner internally to expand account relationships and increase practice revenue.
- Deliver Executive-Level Strategic Insights: Transform healthcare data and analytics into executive briefings, strategic roadmaps, and actionable recommendations.
- Facilitate High-Impact Training & Workshops: Lead engaging executive sessions, clinical training, and leadership workshops to embed long-term operational capabilities.
- Innovate Practice Methodologies: Contribute directly to internal R&D by creating, testing, and deploying enhanced consulting tools and technologies.
- Achieve Delivery & Utilization Goals: Maintain personal and engagement utilization standards while upholding rigorous quality benchmarks across all client work.
What We’re Looking For On Your Resume
- 8+ years of relevant healthcare industry experience with a deep understanding of market trends and healthcare delivery models.
- Proven track record managing end-to-end consulting engagements (scope, timeline, budget, outcomes), with prior management consulting experience strongly preferred.
- Hands-on experience with business development, client relationship expansion, or proposal development in a consulting environment.
- Deep domain expertise in patient experience data, analytics, and methodologies.
- Demonstrated history of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
- Bachelor’s degree required; ability to travel up to 75%.
What You Should Know About This Team
- High-Impact Strategic Ownership: We partner directly with executive leaders and health system boards to solve their most critical patient experience and operational challenges.
- End-to-End Leadership Culture: Senior team members own full engagement lifecycles, giving you autonomy to drive strategy, client growth, and project delivery.
- Focus on Methodological Innovation: We continuously refine our offerings, giving you a direct voice in building new consulting tools, technology integrations, and frameworks.
- Collaborative Senior Leadership: You will work side-by-side with Associate Principals, Principals, and Partners in an environment dedicated to executive mentorship and practice growth.
Our Team’s Favorite Perks and Benefits
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics.
- Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
- Variable allowances for wellness, meals, transportation, and more.
The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Remote Base Annual Pay Transparency Range
$126,000—$153,000 USD
Originally posted on Himalayas
Senior Consultant - Healthcare/Payor Industries
Optimity Advisors
**
United States
Full Time
Posted 2 days ago
PURPOSE
We are currently seeking a Senior Consultant with experience in managed care health and payor operations. This would include health plans, PBMs, TPAs, behavioral health and/or other ancillary managed care entities. This position is ideal for a mid-level consultant that has a passion for working with clients to understand their challenges, adapt to the unique situation of the client, and develop solutions. The incumbent will work within a team environment to analyze and compile client insights in order to deliver business solutions, operational and/or technology assessments, and strategic roadmaps.
RESPONSIBILITIES
Project Delivery
- Quickly learn the client’s business and determine the specific project needs for effective and timely execution
- Effectively manage a variety of tasks while delivering accurate, complete, and high-quality work to our clients
- Exhibit the flexibility and professionalism to work in a variety of client-related settings, including interfacing with client staff through C-level executives
- Develop creative solutions to difficult problems and facilitate the implementation of those recommendations
- Assist the team with prioritization and issue and risk mitigation
- Generate consulting, solution-based deliverables based on analysis and data gathered from the client
- Interact with business stakeholders and clients to document business processes, synthesizing differing answers to questions, and read between the lines with respect to stakeholder input
- Support financial management of the consulting project
Internal Leadership
- Develop an understanding of Optimity Advisors’ service offerings, tools, and techniques to identify follow-up opportunities for future projects
- Mentor and train junior staff to understand client expectations and deliver accordingly
NECESSARY SKILLS
- Excellent verbal and written communication skills, including strong active listening
- Aptitude for quick learning and subject matter expertise development
- Highly self-motivated, detail-oriented, and able to execute in high pressure environment
- Sound problem solving and analytical skills
- Strong MS Suite skills including Excel, Word, PowerPoint, and Visio
REQUIRED QUALIFICATIONS
- Bachelor’s degree, from an accredited university or college, in Healthcare, Business, or another closely related field
- 2 – 3 years of experience in management consulting for healthcare payor or managed care clients
- Authorization to work in the United States on a permanent basis
PREFERRED QUALIFICATIONS
- Experience leading and mentoring in a team-oriented, collaborative environment
- Experience in a client serving and management role
- Experience with project management tools
- Demonstrated career progression with increased responsibilities and mentorship
Optimity Advisors is an entrepreneurial firm that is committed to building a culturally diverse team and we encourage women, minorities and veterans to apply. We offer an attractive compensation and benefits package, challenging and rewarding work and maintain a stellar reputation among the best in the business.
We look forward to connecting with you.
Optimity Advisors is an EEO/AA, Veteran, and People with Disabilities employer.
Optimity Advisors is a specialized management consulting and advisory firm that focuses on strategy, operations and IT. Our company is comprised of professional advisors with deep domain expertise in strategy, operational transformation, business intelligence, technology and regulatory compliance. We combine industry expertise and integrated solutions to help companies enhance stakeholder value, improve operations, and address performance and risk-related challenges.
Originally posted on Himalayas
Snr Consultant HealthCare Consulting $ 85K - 155K Base + Bonus Remote Any US
The Skills Coalition
**
United States
Full Time
Posted 23 days ago
SnrConsultant HealthCare Consulting $ 85K - 155K Base + Bonus Remote Any US
EstablishedHealth Care consulting group seeking Consultant / Snr Consultant Perm Career £85K to 155K + bonus – Home Based any US location.
Role:Health Care ConsultingService
Work:Remote working
Level: Consultant1 - 2 years / Or Senior Consultant 3+ years
LocationHome working Any US home base
salary:Consultant Up to $105 Base +20K Bonus / Snr Consultant upto 155K + bonus 40K bonus
Travel: 25% project base as needed
Key skills:Consulting / Proactive / ClientService focused / HealthCare Payer /
The Key to this role is motivationand genuine interest to expand consulting practice Skills/ Join as PermanentHealthcare Consulting group member to deliver high calibre Consulting Servicesto established client base.
Role duties;
- Consulting team member to act as client solution delivering high calibreHealthCare solutions to the medical industry.
- Care Provider Payer Provider focus. Overseeing the Payer Industry forthe healthcare sector
- Review documents / create reports using data and research to assist in preparationof presentation to clients.
- Presentation creation in PowerPoint to be used in client connection andoverview of services.
- Be part of the client interaction team, act as connection for queries,data exchange and confirmation of client needs to ensure delivery of highcalibre consulting solution to healthcare clients.
- Proactive approach to tasks able to work independently to come togetheras part of collaboration team as one.
- Self management of workload, deadline review and milestone delivery ofdocuments, presentations, research, de briefing from post client meetings.
- Part of the solution team working closely with industry senior leaders expertsin their healthcare consulting fiend sharing education and training to developyour career.
Requirements
Skills
·Degree education
- Consulting / Professional services industry working min of 1 year
- Consulting / client service industry working
·Strong documentation / reporting
- Strong Presentation creation & prep using tools including Powerpoint
- Strong interpersonal connection and consulting approach with clientservices
- Desire to develop and grow within the Consulting industry learning fromseasoned senior leaders.
Strong Nice to have
- HealthCare industry Experience – Working within client service solution
- Consulting Industry experience – any proactive hands on experiencewelcomed
- Excel advanced skills to use in data analysis and reporting
This is a role that offersthe Consultant option to learn Or Senior Consultant option to move your currentrole to next stage. Budget confirmed – Send your CV now.
Originally posted on Himalayas