Get the chrome extension Sr. Account Manager
ecoATM Gazelle
Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,500 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Role Summary
ecoATM is looking for an experienced, strategic Senior Manager of Account Management to own and grow a portfolio of our retail partnerships. This is a senior individual-contributor role built for someone with real account management chops — someone who can dig into the numbers and turn them into a presentation that lands in the room, stay organized while juggling hundreds of store launches at once, transform a chaotic spreadsheet into something genuinely useful, and keep a retailer relationship strong even when things get bumpy.
This role carries all the seniority, scope, and autonomy of a Senior Manager or Director-level account leader — without the people-management load. It's built for someone who wants to stay close to the account, not manage a team.
What You Will Do:
- Account Ownership: Own the relationship and act as the primary point of contact for your assigned retail accounts.
- Account Planning: Build and execute account plans that grow kiosk placements, improve performance, and deepen ecoATM's integration with each partner.
- Data-Driven Insights: Analyze retailer and internal performance data to identify issues and build data-backed recommendations for new placements and optimization.
- Business Reviews: Lead Quarterly Business Reviews and joint business planning that connect ecoATM's performance to each retailer's own strategic and financial priorities.
- Executive & Stakeholder Relationships: Cultivate relationships across a retailer's HQ — merchandising, operations, real estate/asset protection, sustainability — to multi-thread the relationship and reduce single-point-of-contact risk.
- Escalation Management: Manage problem resolution with urgency, conducting root-cause analysis and coordinating internally to protect the partnership.
- Marketing Partnership: Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in-store awareness and customer engagement.
- Cross-Functional Coordination: Work closely with operations & regulatory teams to execute new kiosk installs smoothly.
- Market Awareness: Track industry trends and competitive activity, using real-time insight to spot new opportunities within your accounts.
- Business Development Support: Partner with the Business Development team on channel expansion opportunities and the onboarding of newly signed accounts within your territory.
- Forecasting & Planning: Manage account level installation and removal forecasts
- Customer Advocacy: Serve as the internal voice of the customer, ensuring retailer feedback shapes product, marketing, and operational decisions.
Your Qualifications:
- 8+ years of account management, retail partnerships, or related experience, ideally including time at Senior Manager or Director level
- Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue/performance targets
- Advanced Excel skills; comfortable manipulating and interpreting large datasets without leaning on a data team
- Experience with Salesforce or a comparable CRM
- Strong PowerPoint and executive presentation skills
- Comfortable operating with a high degree of autonomy in a remote, fast-paced environment
- Bachelor's degree in business, Marketing, or related field preferred
Location:
- Remote; must reside in the United States
Compensation:
- Salary Range: $125K to $145K
- This position may also be eligible for short-term incentives
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Originally posted on Himalayas
Senior Account Manager (Home Office, OH, US, 43537)
Dana Incorporated
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
The Sr. Account Manager is responsible for maintaining and growing existing customer relationships as well as the identification and development of business with new customers. This role will support the sales of Dana products within the light vehicle traditional aftermarket channel focused on Victor Reinz Gasket growth.
Job Duties and Responsibilities
- Execution of strategy for Light Vehicle Aftermarket products (specializing in Victor Reinz Engine Gaskets) that results in growth with assigned customers.
• Customer type in which this role will focus on include (but not limited to): PER (Production Engine Remanufacture), Bulk and Import Gasket style customer base.
• Closely monitors achievement of KPI’s, such as AOP attainment and personal and team goals and reacts to correct any shortfalls in meeting goals.
• Evaluates assigned territory and identifies needs and opportunities for increased distribution.
• Using category management tools, identifies customer opportunities, and collaborates with customers to adopt and execute on them for mutual growth.
• Maintain current knowledge of competitor activities and changes in market and develops plans to exploit opportunities and defend risks.
• Represent voice-of-the-customer internally and identify opportunities to improve the Dana customer experience and initiates activity with team members to execute on plans.
• Executes on marketing or new product launches as needed.
• Performs quarterly business reviews with key customers.
• Works closely with cross-functional Dana aftermarket teams including customer operations, pricing, product management and content teams to ensure maximum customer service levels.
• Represents Dana aftermarket with LV program groups as needed.
• Performs all other duties as assigned.
Education and Qualifications
- 5+ years’ experience preferred in aftermarket sales, Marketing and Product Management a Plus.
• Bachelor’s degree or equivalent combination of education and work experience.
• OES-style customer management experience preferred.
• Willingness to travel up to 50% of the time with the ability to work non-traditional business hours as needed.
Skills
- Must be well organized and able to operate independently with minimal guidance or scheduling.
• Prioritize time bases on opportunity size/return.
• Ability to work successfully in a matrix environment.
• Must be effective in a team environment.
• Must be able to demonstrate strong sales and negotiation skills.
• Ability to maintain high commitment to customer service while executing multiple project priorities.
• Excellent written, verbal and presentation skills
• Proficient technical skills Microsoft Office; PowerPoint, Excel, CRM systems
• Strong interpersonal, organizational, and analytical skills
• Proven critical thinking skills with the ability to collaborate with people in pressure situations.
• Strong commercial and business acumen
• Strong leadership qualities
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Originally posted on Himalayas
Sr Account Manager
Aven Hospitality
Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.
With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.
Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.
We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..
Senior Account Manager
Role Purpose:
The Senior Account Manager owns the commercial relationship for an assigned portfolio of hotel customers. This is a revenue-generating role focused on retention, expansion, and long-term account growth. You are a skilled relationship architect and commercial driver who deeply understands your customers' business, anticipates their needs, and positions Aven Hospitality as an indispensable partner.
You will operate within a well-defined organizational model. Customer Success Managers handle product adoption, enablement, and account health monitoring. Sales Support assists with QBR preparation, proposal development, and administrative support. Sales Consultants support complex technical demonstrations and solution scoping. Your focus is the commercial relationship: account planning, upsell and cross-sell execution, renewal management, and opportunity pursuit for your existing portfolio.
The right candidate brings a proven track record in strategic account management, the commercial instincts to identify and act on growth opportunities, and the executive presence to build meaningful relationships at every level of a hotel organization. This is a high-accountability role with real visibility and real upside.
Key Responsibilities:
Commercial Relationship Ownership
- Hold the commercial relationship for an assigned portfolio of existing hotel accounts, recognized by customers as their primary point of contact for strategic and revenue-related conversations
- Sustain trusted relationships with key decision makers and executive stakeholders across your accounts, with Aven Hospitality established as their long-term technology partner
- Deliver a strategic account plan for each customer that holds growth priorities, renewal strategy, and relationship depth to a clear 12-month horizon
- Anticipate renewal and upsell opportunities well ahead of contract timelines by staying ahead of customer product lifecycle dynamics
Revenue Retention and Growth
- Protect recurring revenue across your portfolio, owning renewal outcomes by identifying risk early and closing renewals with commercial discipline
- Grow Aven's share of wallet by converting upsell and cross-sell opportunities into realized revenue
- Carry the full opportunity pursuit process for existing accounts from identification through close, owning deal strategy, stakeholder alignment, pricing, and contract execution
- Bring in Sales Consultants at the right moment so complex demonstrations and technical solutioning strengthen the pursuit
- Keep pipeline and revenue forecasts in Salesforce accurate and current, with opportunity status, documented contacts, and clear next steps leadership can rely on
Customer Partnership and QBR Leadership
- Advance the commercial relationship through customer meetings, business reviews, and executive presentations that make Aven's value clear
- Enter every QBR and planning cycle aligned with the assigned Customer Success Manager on account health, customer feedback, and strategic priorities
- Represent your customers internally as a credible, senior voice, advancing their priorities while protecting Aven's commercial interests
Cross-Functional Collaboration
- Ensure your customers receive a consistent, high-quality experience across all touchpoints by working through Customer Success, Customer Care, and Delivery teams
- Strengthen product and commercial strategy by consistently bringing field intelligence back into the organization: market dynamics, competitive activity, and customer feedback
What Success Looks Like:
- A portfolio that renews at or above target, with early visibility into risk
- Consistent upsell performance driven by genuine proactive understanding of customer needs
- Customer relationships where Aven is seen as a strategic partner, not just a vendor, evidenced by executive access, CSAT, and long-term retention
- A clean, accurate pipeline in Salesforce that reflects the true state of your book of business
- Strong working relationships with CSM, Sales Support, and Sales Consulting counterparts that accelerate results and reduce friction for customers
Requirements for Success:
- Minimum 3 years of strategic account management experience in the hospitality industry or hospitality technology space
- Proven track record of meeting or exceeding revenue retention and growth targets across a portfolio of accounts
- Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation
- Ability to interpret customer performance data, usage analytics, and commercial metrics to build a compelling account narrative and drive informed decision making
- Fluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders
- Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation
- Excellent presentation, oral, and written communication skills with the ability to deliver complex commercial conversations in a clear and confident manner
- Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies
- Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threads
- Willingness to travel up to 25% of the time for customer meetings, industry events, and team functions
- Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education
Nice to Have' Skills:
- Experience working in a matrixed commercial organization alongside Customer Success, Sales Engineering, and Sales Support functions
- Background in revenue management, distribution strategy, or hotel technology operations prior to moving into account management
- Familiarity with SynXis, SynXis Central Operations, or related Aven Hospitality products
- Advanced Microsoft Office proficiency (Excel, PowerPoint, Word) for commercial modeling and customer-facing materials
Reasonable Accommodation
Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
Originally posted on Himalayas