Senior-Account-Manager, Account-Manager, Client-Account-Manager Jobs

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Account Manager do at Fiserv?

The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.

What you will do:

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
• Provide various levels of reporting on accomplishments and in-process activities
• Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations

What you need to have:

• High School Diploma or equivalent experience
• 3+ years’ experience in customer service
• Ability to travel up to 20%

What would be great to have:

• Bachelor’s degree
• Project Management experience
• Enterprise problem prevention and resolution experience
• Ability to make independent decisions, exercising good judgment and managing complex issues

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Originally posted on Himalayas

WHO WE ARE

Adikteev is an AdTech company that helps mobile app publishers grow their revenue through targeted advertising. We deliver personalized ads that drive users to install an app or re-engage with one they've stopped using.

Our clients are mostly mobile gaming leaders but also span e-commerce, on-demand services, and entertainment apps. Recognized for 10+ years as one of the top mobile retargeting platforms, Adikteev now operates globally from Paris, San Francisco, Barcelona and Seoul and has grown to over 120 employees.

Beyond the business, Adikteev is consistently recognized as a great place to work. With an 22-nationality team, a 4.5-day work week, and a strong focus on inclusion, Adikteev is a place where people genuinely stay.

WHAT TEAM YOU’LL BE PART OF

You will join the Account Management team, operating under the leadership of Antoine, Chief Customer Officer, and coordinated by regional team leads. The team is present globally across EMEA, the US, and APAC, serving some of the world's top mobile app publishers.

In short, Account Managers are the strategic partners of Adikteev's clients. You would own the relationship end-to-end: from onboarding a new client, to making sure their campaigns are live and hitting performance targets, to presenting QBRs and identifying growth opportunities. Day-to-day, this means coordinating closely with the Campaign Management team on performance and optimizations and with Sales on account expansion.

WHAT YOU WILL DO

As an Account Manager for APAC, you will help build and scale one of Adikteev’s highest-potential regions. Concretely, this means:

• Act as the region’s retargeting & user-acquisition expert and the trusted strategic advisor to your clients;

• Own a portfolio of key accounts end-to-end — from onboarding, to hitting performance targets, to QBRs and long-term growth planning;

• Identify and lead upsell and expansion opportunities, partnering with Sales on advanced deals;

• Turn account insights into clear, actionable feedback for our Product and BI teams;

• Set the standard for onboarding, delivery, and client engagement across the team, and share best practices on working with different app developers.

WHO YOU ARE

You will thrive in this role, and be a great fit for the Account Management team at Adikteev, if you bring:

Experience & background:

• 5+ years of experience in an account management role;

• Exposure to AdTech, ideally on the demand side;

• Exposure to the gaming industry;

• Experience working in a startup or fast-paced environment.

Skills:

• A proactive approach to delivering insights and service to clients;

• Strong analytical background and work experience;

• Ability to interact with a product team, data scientists and engineers;

• Familiarity with the programmatic ecosystem (a plus);

• Good understanding of tracking solutions, cost aggregation and the broader AdTech ecosystem;

• Ability to perform competitive analysis, build long-term client strategy, and lead upselling efforts;

• Ability to prepare business reviews (QBRs) and top-notch presentations.

Languages:

• Chinese (Mandarin): native or bilingual — mandatory;

• Korean: full professional proficiency (business level) — mandatory;

• English: full professional proficiency — mandatory;

• Japanese: a plus.

PERKS AND BENEFITS

• Performance-based Quarterly bonus with transparent KPIs ;

• Longevity bonus every 2 years ;

• 4 1/2 days work week (Friday afternoons off) ;

• 1.7 paid leave per month from the 1st month ;

• Festive holiday season support for Chuseok & Seollal ;

• Flexible remote working policy ;

• Mental Health support ;

• Medical check-up support.

Most benefits are available to all employees. For remote team members based outside of South Korea, benefits will be aligned with local laws and practices in your country of residence, ensuring support that’s both relevant and compliant wherever you are.

OUR PROCESS

What to expect as you move through our hiring process:

• Call with Claire, Senior Talent Acquisition Partner;

• Team fit interview with Antoine, Chief Customer Operations Officer and John, Country Manager (Korea);

• Use case to complete remotely and present to Ashmita, Lead Account Manager EMEA, and Nadya, VP of Sales EMEA

• In-person meeting with the team. You will meet Bill and Jillian, Account Managers together with Junsung, Sales Director APAC and John.

• Final interview with Clément, Global Chief Operations Officer and Taoufik, Chief Revenue Officer.

If you require accommodations at any stage of the application process, please let us know. It will be handled confidentially by our HR and recruitment team.

OUR COMMITMENT

We’re proud that our team already spans 22+ nationalities, diverse talent and unique backgrounds, and we want it to grow even more. If this role appeals to you, we welcome your application, even if you don’t meet every single qualification. Not everyone gets through our hiring process, but your skills might be a great fit for another opportunity; now or in the future.

Adikteev is an equal opportunity employer. We are committed to building an inclusive environment for all employees, candidates, vendors and clients, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, marital status, or military status.

Originally posted on Himalayas