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Melita Group
About Melita
Melita is an HR, Benefits, and Payroll outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: to help our clients succeed by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. As a results-driven organization, we hold ourselves accountable for our promises and we celebrate the successes of our clients. As we scale, we are investing heavily in Salesforce, automation, and AI to raise the bar on what an HR outsourcing partner can deliver.
Position Summary
Salesforce is Melita's system of record and the platform our entire service model runs on. It is where client work is tracked, where our teams plan their day in MyWorkspace, and where our Event Checklist case engine, Onboarding Wizard, and client-facing MyMelita portal all live. The Salesforce Administrator keeps that platform healthy, secure, and continuously improving, and is a driving force behind how we extend it with automation and AI.
This is a hands-on role for someone who knows the Salesforce platform deeply and is excited to work in a heavily customized, fast-moving org. You will own the day-to-day administration, partner with our developer on larger build work, and help lead our adoption of Agentforce, CData Connect AI, and automation that removes manual effort across the business. If you want real ownership of a platform that genuinely matters to the company, this role may be a great fit for you.
Reporting and Scope
- Reports to: Director of HR Systems
- Location: Remote
- Scope: Administration, configuration, automation, and AI enablement of Melita's internal Salesforce org and connected systems
- Key partners: The HR Systems and development team, Service Delivery, Implementations, and the Melita teams across every function who rely on Salesforce every day
Core Responsibilities
- Own day-to-day administration: users, roles, profiles, permission sets, sharing rules, and login and access troubleshooting.
- Maintain data quality and integrity, including deduplication, validation rules, and routine data audits and cleanup.
- Manage sandboxes, change sets or deployment pipelines, and releases, and keep org documentation current.
- Monitor and apply Salesforce seasonal releases, assessing impact on our customizations before they reach production.
- Build and maintain declarative automation: Flows, validation rules, page layouts, Lightning pages, record types, reports, and dashboards.
- Translate requests from across the business into well-designed solutions, choosing the right tool for the job and keeping the org simple where possible.
- Partner with our developer on Apex-heavy and integration work, reading and debugging existing Apex, Flows, and invocable actions in a highly customized org, and testing changes thoroughly.
- Support and extend our current Claude AI integration which works with live Salesforce data, and help maintain the connected-system setup our automations depend on.
- Help lead Melita's adoption strategy for the SalesForce native AI tools like Agentforce and Einstein.
- Act as the first point of contact for Salesforce questions and issues, resolving them quickly and clearly.
- Build strong relationships across the Melita teams, understand how they actually work, and turn that into platform improvements they feel.
- Create training materials and enablement so Melitians get the most out of Salesforce, including MyWorkspace and the case engine.
Platform Administration and Security
Configuration and Automation
AI and Automation Enablement
Support, Training, and Partnership
Qualifications
- 3 or more years of hands-on Salesforce administration experience, with a Salesforce Administrator certification.
- Deep command of declarative tools: Flows, permission sets, validation rules, record types, reports, and dashboards.
- Experience administering a complex, heavily customized org, and comfort reading and debugging existing Apex and automations.
- Strong data management skills, with a high attention to detail and a bias toward data integrity.
- Excellent communication and problem-solving skills, and the ability to translate business needs into platform solutions.
- A self-starter who takes ownership, thrives on complexity, and follows through.
- Additional Salesforce credentials (Advanced Administrator, Platform App Builder, or Agentforce or AI-related certifications).
- Hands-on experience with Claude AI or other LLMs as well as experience with Agentforce, Einstein, or other AI features on the Salesforce platform.
- Experience with integrations and middleware (for example CData, APIs, or ETL tools) and with deployment and version-control practices.
- Experience in an HR, benefits, payroll, or professional-services environment.
Required Qualifications
Preferred Qualifications
What Success Looks Like
- The org is secure, clean, well-documented, and reliable, and issues are resolved before they slow the business down.
- Requests become thoughtful, maintainable solutions rather than one-off patches, and the teams trust the platform.
- AI and automation measurably reduce manual effort, and Melita keeps raising what Salesforce does for the business.
Originally posted on Himalayas
Salesforce Administrator
Keystone Agency Partners (KAP)
About Keystone
Keystone is one of the largest and fastest-growing insurance brokerages in the country — ranked #26 among U.S. retail brokers and #4 fastest-growing in the Top 50 by Business Insurance. Our platform spans 33+ states, 180+ agency partners, and more than $500 million in revenue — uniting some of the country's most respected independent agencies with the scale, tools, and resources of a national brokerage. Through operational support in finance, HR, marketing, technology, producer development, and M&A, we empower agencies to grow while preserving what makes them who they are — their client relationships and their role in the communities they serve. Guided by our trademarked commitment, "Trust, our most important policy," Keystone is building the insurance solution every family and business can count on. For more information, visit .
Salesforce Administrator
Position Summary:
We are seeking an experienced Salesforce Administrator to support the configuration, administration, optimization, and ongoing maintenance of our Salesforce platform. This role is responsible for ensuring Salesforce operates efficiently, securely, and effectively while supporting business objectives across the organization.
The ideal candidate combines strong technical expertise with a customer-focused mindset and a passion for leveraging Salesforce capabilities to solve business challenges. This individual will partner with stakeholders across departments, manage system enhancements, support users, and drive continuous improvements that increase adoption, streamline processes, and enhance the overall user experience.
Key Responsibilities:
- Serve as the primary administrator for Salesforce, ensuring platform stability, performance, and ongoing optimization.
- Analyze support requests and enhancement tickets, troubleshoot issues, and implement scalable solutions.
- Design, build, and maintain business process automation using Salesforce Flow, approval processes, and other declarative tools.
- Configure and manage custom objects, fields, record types, page layouts, validation rules, formulas, and related platform components.
- Develop, maintain, and enhance reports and dashboards that provide meaningful insights and support data-driven decision-making.
- Manage user setup and maintenance, including profiles, permission sets, roles, licenses, and access controls.
- Ensure adherence to security, compliance, governance, and data management best practices.
- Collaborate with business stakeholders to gather requirements and translate business needs into effective Salesforce solutions.
- Support system testing, release management, change control, and deployment activities.
- Maintain accurate documentation of system configurations, business processes, integrations, and technical procedures.
- Provide training, guidance, and ongoing support to end users to maximize adoption and platform effectiveness.
- Partner with internal teams and third-party vendors to support integrations, enhancements, and strategic initiatives.
- Stay informed on Salesforce releases, emerging technologies, and industry best practices to recommend continuous improvements.
Qualifications:
- Salesforce Certified Administrator certification.
- 5+ years of hands-on Salesforce administration experience.
- Insurance industry experience or strong insurance business acumen a plus.
- Strong knowledge of Salesforce architecture, security model, data management, and declarative development capabilities.
- Experience building and maintaining Salesforce Flow automations and business process solutions.
- Proficiency with Data Loader and other data management tools, including data imports, exports, cleansing, and migration activities.
- Knowledge of Salesforce deployment and release management tools, including Change Sets.
- Experience creating meaningful reports and dashboards tailored to business requirements.
- Advanced Microsoft Excel skills, including data analysis and manipulation.
- Skilled in creating and maintaining clear, accurate, and consistent documentation for system configurations, business processes, and technical specifications.
- Excellent written and verbal communication skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions
- Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment.
- Strong interpersonal skills with the ability to effectively engage employees at all levels of the organization.
- Limited travel will be required.
- Ability to pass a criminal background check, as permitted by law.
Remote Work Environment:Preference given to candidates in Eastern or Central U.S. time zones
Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required.
Benefits:
- Competitive Salary
- Health Insurance Plans (PPO, HSA, Copay Options)
- Dental Insurance
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.
Originally posted on Himalayas
Salesforce Administrator
Cardiff
Cardiff lends to small businesses. Since 2004 we've funded more than $12 billion across the country, to businesses in logistics, healthcare, construction, professional services, and plenty in between. We're building our own underwriting technology, and we still answer the phone; our customers need capital fast, and they want a straight answer from a person who can actually help.
The Role
Cardiff is seeking a Salesforce System Administrator to take hands-on ownership of the administration, stability, optimization, and ongoing improvement of our Salesforce environment.
This is not a ticket based Salesforce Administrator role. We are looking for someone who can step into a complex, established Salesforce org, understand how the system currently operates, identify technical debt and process gaps, and independently recommend and implement scalable solutions.
The Salesforce Administrator will partner closely with Salesforce Development, Software Engineering, Product, Data, Sales, Operations, Underwriting, Marketing, and other business stakeholders.
You will be expected to understand the complete lifecycle of a business process before making changes, including what creates or updates Salesforce data, what automation is triggered, which integrations consume that data, how records are assigned and converted, and what downstream processes could be impacted.
When an issue occurs, we expect you to identify and correct the root cause rather than add another workaround or layer of automation.
What You'll Do
- Build, maintain, and troubleshoot Salesforce Flows, including record-triggered, screen, scheduled, and autolaunched Flows.
- Configure custom objects, fields, record types, Lightning pages, validation rules, formulas, reports, and dashboards.
- Manage users, permission sets, profiles, roles, sharing rules, and field-level security.
- Troubleshoot Flow failures, permission issues, automation conflicts, data problems, and other Salesforce issues.
- Troubleshoot record assignment, ownership, routing, and conversion issues across Salesforce automation, assignment rules, integrations, and third-party tools.
- Perform impact and dependency analysis before changing existing automation or configuration.
- Evaluate business requirements and existing Salesforce functionality before introducing new fields, automation, or configuration, and recommend the simplest scalable solution that addresses the underlying business need.
- Test changes in sandbox, support UAT and regression testing, deploy changes, and validate them in Production.
- Proactively communicate planned Salesforce changes, expected business and system impacts, deployment timing, and post-deployment outcomes to relevant stakeholders. Ensure material Production changes are documented and follow established change-management and review processes.
- Support Salesforce integrations and collaborate with the Salesforce and Software Engineering teams on more complex technical issues.
- Support and test managed-package upgrades.
- Maintain data quality through audits, duplicate management, imports, exports, mass updates, and cleanup.
- Build reports and dashboards that provide useful business and operational insights.
- Work directly with stakeholders to translate business requirements into scalable Salesforce solutions.
- Monitor Production and proactively investigate automation failures and recurring issues.
- Maintain documentation and provide user support and training when needed.
Required Qualifications
- Salesforce Certified Administrator, required
- Salesforce Certified Platform App Builder, required
- 5+ years of hands-on Salesforce Administrator experience.
- Demonstrated experience performing root-cause analysis across complex Salesforce automation.
- Advanced experience designing, troubleshooting, and optimizing Salesforce Flow.
- Strong understanding of Salesforce order of execution, security, permissions, sharing architecture, and field-level security.
- Experience working with custom objects, fields, record types, validation rules, formulas, reports, and dashboards.
- Experience supporting integrations between Salesforce and external applications or APIs.
- Experience troubleshooting integration users, API-driven record changes, data mappings, and automation conflicts.
- Experience with sandbox management, UAT, regression testing, deployment, Production validation, and release management.
- Experience with Data Loader or similar Salesforce data-management tools.
- Working knowledge of SOQL for data investigation, validation, and troubleshooting.
- Understanding of Salesforce automation best practices, bulk processing, and governor limits.
- Experience using debug logs, Flow interviews, Flow Trigger Explorer, scheduled jobs, Setup Audit Trail, and other Salesforce diagnostic tools.
- Ability to understand dependencies and downstream impact before making changes.
- Strong communication skills with both technical and non-technical stakeholders.
- Comfortable using AI-assisted tools for research, troubleshooting, documentation, and productivity.
- Experience in financial services, lending, or fintech.
Preferred Qualifications
- Experience with Lead and Opportunity lifecycle architecture, routing, assignment, and conversion.
- Experience supporting and upgrading third-party Salesforce managed packages.
- Experience partnering directly with Salesforce Developers, Software Engineers, Data teams, Product Managers, and business stakeholders.
- Additional Salesforce certifications.
What Success Looks Like
You'll be successful in this role if you can independently troubleshoot Salesforce issues, build reliable automation, understand the impact of your changes, and safely move work from sandbox to Production.
We're looking for someone who focuses on root causes rather than quick fixes, communicates well with both business and technical teams, and proactively helps keep Cardiff's Salesforce environment stable, secure, and scalable.
First 30 Days
- Develop a working understanding of Cardiff's Salesforce architecture, primary business processes, integrations, managed packages, and release process.
- Review the active Salesforce backlog and understand current production issues and business priorities.
- Map critical Lead and Opportunity lifecycle automation and identify high-risk dependencies.
- Begin documenting significant technical debt, recurring issues, and opportunities for improvement.
First 60 Days
- Independently own Salesforce administration and production troubleshooting within the defined scope of the role.
- Resolve priority issues through root-cause analysis rather than temporary workarounds.
- Establish stronger visibility into Flow failures, automation conflicts, integration issues, and Salesforce technical debt.
- Recommend improvements to Salesforce governance, documentation, testing, and release processes.
- Begin reducing or consolidating obsolete and unnecessarily complex automation.
First 90 Days
- Own a prioritized Salesforce improvement roadmap based on business impact, system risk, and technical debt.
- Demonstrate measurable improvement in Salesforce stability, issue resolution, documentation, and release quality.
- Establish clear standards for how new Salesforce requests move from requirements through solution design, testing, UAT, deployment, and Production validation.
- Provide leadership with a clear understanding of the health of the Salesforce environment, major risks, technical debt, and recommended priorities.
Compensation & Benefits
- Base salary: $80,000
- Performance bonus of up to $20,000, tied to delivery and business outcomes
- Medical, dental, and vision coverage
- 401(k) plan
- Flexible PTO and observed holidays
- Remote-first, with support for your home-office setup
Originally posted on Himalayas