Sales-Operations-Specialist, Revenue-Operations-Specialist, Sales-Operations-Analyst Jobs

eGroup Enabling Technologies is expanding nationwide and seeking a Sales Operations Specialist to join our dynamic team. As a Sales Operations Specialist, you will play a key role in supporting Account Executives, optimizing sales processes, and ensuring exceptional customer experiences.

Why You’ll Love This Role:

• Competitive compensation: Our team is structured into levels that represent increasing levels of contribution and leadership. Movement between levels is based on individual performance and readiness. Everyone begins at Level 1, with clear, performance-based progression opportunities to advance through the levels.
• Career advancement: Benefit from mentorship, continuous training, and a clear path to roles with greater responsibility.
• Meaningful impact: Support organizational success, drive operational excellence, and contribute to excellent customer experiences.
• Collaborative culture: Partner with sales, delivery, finance, and leadership teams in a role where your contributions are visible and valued.

What You’ll Do:

• Partner with Account Executives to drive sales execution, planning, and operational efficiency.
• Build strong customer relationships through proactive communication and support.
• Prepare accurate proposals and contracts in collaboration with sales and solution teams, supporting both client needs and business objectives.
• Review and process customer orders, coordinate vendor purchases, and manage internal handoffs for seamless service delivery.
• Maintain CRM data integrity and support accurate reporting.
• Keep stakeholders informed with clear updates on contracts, purchases, and delivery timelines.
• Support bundling of professional services and complementary products in proposals.
• Maintain performance within established SLAs and key metrics ensuring high-quality service.

What We’re Looking For:

• Bachelor’s degree preferred; experience in IT sales, marketing, or business operations is a plus.
• Proactive self-starter with a growth mindset.
• Detail-oriented and organized, with strong time management skills.
• Excellent communicator, able to translate technical concepts into clear, actionable language.
• Experience with CRM systems (e.g., ConnectWise, HubSpot) and Microsoft Office Suite preferred.

Ready to Make an Impact?

If you’re a motivated professional with a “can-do” attitude and a passion for driving results, we want to hear from you. This Sales Operations Specialist role offers rapid growth potential, meaningful work, and the chance to be part of something big.

Complete this survey to be considered for an interview: Candidate Questionnaire

Originally posted on Himalayas

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Sales Operations Specialist serves as a key operational partner to the Sales organization by coordinating reporting, systems support, process administration, and performance tracking activities. The role maintains sales performance metrics, supports customer relationship management (CRM) and business systems, assists with sales events and enablement initiatives, and coordinates cross-functional projects to help improve productivity, efficiency, and execution. Through accurate reporting, effective communication, and operational support, the position helps ensure sales teams have the tools, information, and resources needed to achieve business goals.

What This Role Does:

Sales Operations, Analytics & Business Performance

• Maintains sales performance reports, dashboards, scorecards, and key performance indicator (KPI) tracking tools.
• Compiles and analyzes sales activity, conversion rates, installations, cancellations, and revenue data to support reporting needs.
• Prepares reporting, analysis, and presentation materials to support sales leadership meetings, business reviews, and operational initiatives.
• Performs data validation and reporting audits to help ensure data accuracy and integrity.

Sales Process, Systems & Operational Excellence

• Leads and supports initiatives designed to improve sales processes, operational efficiency, and workflow effectiveness.
• Develops, updates, and maintains standard operating procedures (SOPs), documentation, and process guides.
• Assists with the administration of Salesforce and other sales systems, including reporting support, data maintenance, and user assistance.
• Partners with Business Operations and Technology teams to support system enhancements, process updates, and user adoption efforts.

Sales Enablement, Event Operations & Field Support

• Coordinates operational activities for sales events, lead generation programs, and community outreach initiatives.
• Develops, tracks, and reports event performance metrics, including attendance, leads, conversions, installations, and revenue results.
• Assists with event logistics, inventory management, materials preparation, and budget tracking.
• Maintains sales enablement resources, onboarding materials, and field support tools to promote consistent execution across sales teams.

Cross-Functional Project Leadership

• Leads and supports cross-functional projects involving Sales, Marketing, Finance, Training, Recruiting, Technology, and Business Operations.
• Coordinates project activities, timelines, communications, and deliverables to support successful implementation.
• Assists with tracking project progress, identifying potential issues, and escalating concerns as appropriate.
• Performs other duties as assigned.

What You Will Bring:

• An associate degree is required; a bachelor's degree is preferred. Equivalent combinations of education and relevant experience may be considered.
• A minimum of five (5) years of experience in sales operations, business operations, sales enablement, or related fields.
• Strong knowledge of sales operations principles, performance management, forecasting, pipeline analysis, and KPI reporting.
• Knowledge of CRM platforms, sales technologies, reporting tools, and data management practices, including Salesforce and business intelligence solutions.
• Experience in analyzing complex data sets, identifying trends, and translating findings into actionable business recommendations.
• Skilled in developing dashboards, scorecards, reports, and performance metrics that support operational and strategic decision-making.
• Ability to collaborate effectively across Sales, Marketing, Finance, Technology, Training, Recruiting, and Business Operations functions to create a high-quality, results-driven, team-oriented environment.
• Excellent verbal and written communication, presentation, and problem-solving skills, with the ability to communicate complex information clearly through presentations, reports, and executive summaries.
• Ability to influence stakeholders and driving adoption of new processes, systems, and operational initiatives.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (90-100%)
• Keyboarding (95 - 100%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:

100% Remote with Travel: Primarily works indoors from a home office or at customer, vendor, or business locations. Approximately 10% travel is required and may include driving, overnight stays, out-of-state trips, and exposure to varying weather conditions.

Compensation:

$62,000 to $78,000/yr plus Inside Sales Team Bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at . We’re committed to a hiring process that is respectful, secure, and clear every step of the way.

Originally posted on Himalayas

• Maintenir et optimiser les données CRM (Salesforce, Dynamics, HubSpot) afin d'assurer la précision, l'exhaustivité et la conformité.
• Surveiller l'hygiène des canalisations, appliquer les normes de données et soutenir les affectations de territoires et de comptes.
• Construisez et maintenez des manuels de ventes, la documentation des processus et les procédures opérationnelles opérationnelles internes.

• Produire des tableaux de bord hebdomadaires/mensuels couvrant le pipeline, la précision des prévisions, les réservations, le churn et la performance des partenaires.
• Analysez les tendances de vente et fournissez des informations aux dirigeants pour soutenir la prise de décision.
• Soutenir la planification des quotas, la modélisation territoriale et le suivi des performances.

• Validez les devis pour leur exactitude, la conformité tarifaire, la disponibilité et la configuration des produits.
• Coordonner la saisie des commandes, les demandes de portage, les LOA, les vérifications de service et les transferts de provisions.
• Assurez-vous que tous les documents requis (contrats, MSA, addendums, formulaires de partenariat) sont complets et conformes.
• Suivez l'état des commandes, résolvez les divergences et communiquez les mises à jour aux ventes et aux partenaires.

• Servir de liaison opérationnelle entre les ventes, l'ingénierie, le provisionnement, la facturation, le support client et le produit.
• Résoudre les problèmes liés à la disponibilité des services, aux codes de facturation, aux retards de commande ou aux incompatibilités de configuration.
• Soutenez les partenaires de canal avec des devis, des documents et des conseils opérationnels.

• Formez les nouvelles recrues et partenaires à l'utilisation du CRM, aux outils de devis, au catalogue de produits et aux flux de travail internes.
• Créez et maintenez des supports d'habilitation, des fiches de conseils et des guides de processus.
• Soutenir l'adoption de nouveaux outils, systèmes et améliorations opérationnelles.

• Identifiez les goulets d'étranglement dans le cycle de vente et proposez des améliorations du flux de travail.
• Collaborez avec l'informatique/produit pour mettre en place des améliorations CRM, des mises à jour CPQ et des opportunités d'automatisation.
• Participer à des projets interdépartements pour améliorer le flux de commandes, l'expérience des partenaires et la précision des revenus.

• 2 à 5 ans d'expérience en opérations commerciales, opérations de revenus ou support commercial.
• Expérience dans les télécommunications, UCaaS, VoIP, mobilité, fibre optique ou autres secteurs de communication.
• Solide maîtrise des plateformes CRM et des outils de reporting.
• Excellentes compétences en communication, organisation et résolution de problèmes.
• Capacité à gérer plusieurs priorités dans un environnement en constante évolution.
• Bilingue (français/anglais)

• Expérience avec les systèmes CPQ, les flux de travail de provisionnement ou les plateformes de facturation télécom.
• Familiarité avec Power BI, Tableau ou des outils d'analyse similaires.
• Compréhension des concepts télécom (DID, portage, SIP, facilité de service, decks de tarif, etc.).
• Expérience en gestion de projet ou amélioration des processus.

• Intégrité des données CRM élevée et prévisions précises.
• Délai de devis à commande plus rapide avec moins d'erreurs.
• Forte satisfaction des partenaires et réduction des escalades opérationnelles.
• Un reporting clair et exploitable qui guide les décisions de leadership.
• Amélioration de la productivité commerciale grâce à des processus simplifiés et à l'automatisation.

• Maintain and optimize CRM data (Salesforce, Dynamics, HubSpot) to ensure accuracy, completeness, and compliance.
• Monitor pipeline hygiene, enforce data standards, and support territory and account assignments.
• Build and maintain sales playbooks, process documentation, and internal SOPs.

• Produce weekly/monthly dashboards covering pipeline, forecast accuracy, bookings, churn, and partner performance.
• Analyze sales trends and provide insights to leadership to support decision‑making.
• Support quota planning, territory modeling, and performance tracking.

• Validate quotes for accuracy, pricing compliance, serviceability, and product configuration.
• Coordinate order entry, porting requests, LOAs, service checks, and provisioning handoffs.
• Ensure all required documents (contracts, MSAs, addendums, partner forms) are complete and compliant.
• Track order status, resolve discrepancies, and communicate updates to sales and partners.

• Serve as the operational liaison between Sales, Engineering, Provisioning, Billing, Customer Support, and Product.
• Troubleshoot issues related to service availability, billing codes, order delays, or configuration mismatches.
• Support channel partners with quoting, documentation, and operational guidance.

• Train new hires and partners on CRM usage, quoting tools, product catalog, and internal workflows.
• Create and maintain enablement materials, cheat sheets, and process guides.
• Support adoption of new tools, systems, and operational enhancements.

• Identify bottlenecks in the sales cycle and propose workflow improvements.
• Partner with IT/Product to implement CRM enhancements, CPQ updates, and automation opportunities.
• Participate in cross‑department projects to improve order flow, partner experience, and revenue accuracy.

• 2–5 years of experience in Sales Operations, Revenue Operations, or Sales Support.
• Experience in telecom, UCaaS, VoIP, mobility, fiber, or other communications‑based industries.
• Strong proficiency with CRM platforms and reporting tools.
• Excellent communication, organization, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑moving environment.
• Bilingual (French/English)

• Experience with CPQ systems, provisioning workflows, or telecom billing platforms.
• Familiarity with Power BI, Tableau, or similar analytics tools.
• Understanding of telecom concepts (DIDs, porting, SIP, serviceability, rate decks, etc.).
• Project management or process improvement experience.

• High CRM data integrity and accurate forecasting.
• Faster quote‑to‑order turnaround with fewer errors.
• Strong partner satisfaction and reduced operational escalations.
• Clear, actionable reporting that drives leadership decisions.
• Improved sales productivity through streamlined processes and automation.

Originally posted on Himalayas