Get the chrome extension Revenue Operations Manager
Widewail
About Widewail
Widewail is a startup solving a key problem for many businesses -how to efficiently and effectively deliver the very best customer service experience while simultaneously influencing prospective customers to choose their business. By integrating with our client’s business management systems, Widewail invites our client’s customers to review their recent experience, then monitors and responds to reviews on behalf of the businesses. These responses are expertly crafted to include key content that attracts new customers and improves overall local search rankings. By further collaborating with our clients, Widewail ensures that responses to negative reviews successfully address the customer’s feedback while encapsulating the client’s voice. Our client base is growing fast and we are looking for additional team members to help us meet our growing demand by expanding our current product offerings and bringing new products to market.
Position Title
Revenue Operations Manager
Immediate Supervisor
VP of Marketing
Direct Reports
None
Department
Marketing
Status
Full-time exempt
Location
Remote (US)
Travel
Minimal
Compensation
90k-120k annually
Last Reviewed
October 2026
Hiring in the following states:Arkansas, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Minnesota,New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Vermont.
Position summary
Widewail is a B2B SaaS company helping automotive dealerships turn customer feedback into growth through reputation management and customer intelligence.
We are looking for a hands-on Revenue Operations Manager to build and optimize the systems, data, and processes that power our revenue engine.
In this highly cross-functional role, you will partner with Marketing, Sales, Customer Success, and Finance to create a connected, data-driven approach to revenue growth across the entire customer lifecycle.
You will serve as the primary owner of HubSpot, establish reliable revenue reporting, improve operational efficiency, and develop scalable processes that support customer acquisition, retention, and expansion
We are looking for someone who combines strong technical expertise with commercial judgment. A builder who can simplify complexity, identify opportunities for improvement, and translate data into meaningful business outcomes.
This role has three priorities:
- Build a scalable revenue operations foundation. Establish HubSpot as a reliable source of truth through strong data governance, integrated systems, consistent metrics, and efficient workflows from first touch through billing.
- Drive new revenue. Improve revenue visibility and performance, and build the signal-driven engine that surfaces our best opportunities. Partner with GTM leadership to strengthen forecasting, pipeline management, marketing attribution, and revenue reporting, enabling better decisions and more predictable growth.
- Increase customer retention and expansion. Work closely with Customer Success and Finance to improve customer lifecycle visibility, streamline renewal and expansion processes, and provide actionable insights into recurring revenue performance.
What You’ll Do
Go-to-market and sales operations
- Own the sales process in HubSpot: pipeline stages, exit criteria, deal desk, and approval workflows
- Run forecasting in partnership with Finance and give leadership a weekly view of pipeline health and risk
- Find and fix funnel leaks across conversion, win rate, sales cycle length, and deal size
- Design lead routing, territories, and Marketing-to-Sales SLAs, including leads from OEM and partner programs
- Support annual planning, quota and capacity models, and commission administration with Finance
Post-sales and Customer Success operations
- Partner with Customer Success leadership to operationalize onboarding, adoption, renewal, and expansion
- Build customer health scoring that combines product usage, engagement, and customer feedback signals, with triggers and playbooks that help CSMs act on churn risk and upsell opportunity
- Optimize the sales-to-CS handoff and renewal and expansion workflows in HubSpot
- Own MRR, GRR, and NRR reporting, including movement by cause (new, expansion, contraction, churn)
Systems, data, and quote-to-cash
- Own HubSpot administration across all hubs, including user permissions and integrations with product, GTM, and finance systems
- Partner with Finance to configure quoting, products and pricing, contracts, billing, and payments in Revenue Hub
- Own data governance: field definitions, deduplication, account hierarchies, and a single source of truth for accounts, contacts, deals, and revenue
- Evaluate, implement, and rationalize GTM tools and vendors
- Maintain a RevOps roadmap and run intake and prioritization for system, workflow, and reporting requests, pushing back on changes that add complexity without clear business value
Reporting and analytics
- Set the definitions and calculation logic for core revenue metrics, including MRR, GRR, NRR, CAC, LTV, and pipeline coverage, so every team reports the same numbers
- Build full-funnel leadership dashboards and turn them into regular business reviews with clear recommendations
Enablement and change management
- Lead change management for new processes and systems: build buy-in with leaders, roll changes out, and make sure they stick
- Train teams on HubSpot, AI tools, and process changes, and track usage and data quality by team to close adoption gaps
- Maintain process documentation and playbooks for the full customer lifecycle
AI-augmented operations
- Use AI tools (such as HubSpot Breeze agents and general-purpose AI assistants) to speed up analysis, reporting, forecasting, campaign builds, and documentation
- Find and automate repetitive manual work across Marketing, Sales, and CS
- Apply and help shape AI usage standards with Security, consistent with our compliance commitments
- Design, build, and run our the technical components of Widewail’s signal-driven GTM engine: unify first-party data (customer feedback and reputation data, product usage, HubSpot engagement) with third-party enrichment and intent signals
- Maintain and improve enrichment and routing workflows across Widewail’s technology stack, from signal detection to scoring, routing, and outreach, with HubSpot as the system of record
Marketing campaign operations
- Partner with Marketing to design each campaign's operational setup before launch: audience logic, workflows, lead scoring, attribution, UTM and naming conventions, and success metrics
- Partner with Marketing to establish scalable campaign infrastructure, automation, attribution, and reporting standards in HubSpot, enabling the Marketing team to execute campaigns effectively.
- Own campaign tracking, attribution, and ROI reporting so each campaign ties to MQLs, pipeline, revenue, and expansion, and recommend where to invest or cut
- Maintain lifecycle stage definitions and lead scoring models, and keep MQL-to-SQL handoffs clean
What Success Looks Like
- First 30 days: HubSpot audit complete; current-state map of the customer lifecycle, data gaps, and quick wins shared with leadership.
- First 90 days: Agreed definitions for MQL, SQL, pipeline, MRR, GRR, and NRR; first leadership revenue dashboard live; RevOps roadmap approved; every new campaign launches with standard tracking and attribution.
- 6 months: Forecast accuracy improving against baseline; customer health scoring live with Customer Success; renewal and expansion workflows running in HubSpot.
- 12 months: Measurable gains in win rate, campaign-sourced pipeline, MRR, and NRR against baseline; manual reporting time cut through documented, AI-assisted processes.
Qualifications
- 5+ years in Revenue Operations, Sales Operations, or Marketing Operations at a B2B SaaS company with recurring revenue
- Experience supporting a high-volume subscription customer base, with frequent renewals and expansion across hundreds of accounts or more
- Expert-level HubSpot skills, including 3+ years as the primary admin or owner of a multi-hub HubSpot instance (Marketing, Sales, Service, and Revenue at minimum)
- Hands-on experience with HubSpot Revenue Hub, or with HubSpot's quoting, billing, and payments tools and a clear plan to master Revenue Hub fast
- Proven results improving GTM performance, with specific examples of better forecast accuracy, conversion and close rates, lead generation, and revenue growth
- Proven success partnering with Customer Success leaders on retention and upsell, with clear, quantified impact on MRR, GRR, and NRR
- A track record of leading change across teams without direct authority, getting leaders to adopt new processes and shared definitions
- Demonstrated ability to leverage AI and automation to improve operational efficiency, data analysis, reporting, and workflow execution, with sound judgment around data security, accuracy, and business value
- Strong analyst and communicator who turns data into clear recommendations and aligns Marketing, Sales, CS, and Finance on shared definitions
- A hands-on builder with the judgment to prioritize competing requests and say no when a change doesn't serve the business
- Deep experience running marketing campaign operations: building, tracking, attributing, and measuring campaigns tied to pipeline and revenue
Preferred
- HubSpot certifications (such as Revenue Operations, Marketing Hub, or Sales Hub Implementation)
- Experience selling to automotive dealerships or other multi-location businesses, including modeling account hierarchies (location, group, OEM program)
- Experience operationalizing OEM, channel, or partner-sourced revenue programs
- Experience working in a SOC 2 or similarly controlled data environment
- Familiarity with SQL or a BI tool for analysis beyond HubSpot reporting
- Experience at a company growing from early to mid-stage, building RevOps from the ground up
Benefits
- Medical, Dental, Vision, HSA, FSA, DCA
- Company funded Lifestyle Spending Account
- Remote Monthly Stipened
- Employer match 401K
- Paid Parental Leave
- Sick Time Off
- Paid Time Off & Paid Holidays
Physical Demands & Work Environment
This position requires the ability to sit and stand for extended periods in an office environment. The in office work environment may include moderate noise levels, such as from office equipment, conversations, or foot traffic.
Equal opportunity
Widewail is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation to participate in the application or interview process, contact [alias] and we will work with you.
Closing scope statement
This job description describes the general nature and level of work expected in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications, and it may be updated as the business evolves.
Originally posted on Himalayas
Revenue Operations Mgr
Kenco Group
At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.
About the Position
The Revenue Operations Manager (ROM) helps drive profitable growth by building and managing scalable processes across Marketing and Sales, from lead acquisition and management through opportunity close.
The ROM owns commercial operations processes, reporting, data quality, and CRM/MarTech effectiveness. This role partners across Marketing, Sales, IT, and senior leadership to improve pipeline visibility, operational efficiency, technology adoption, and commercial performance.
Functions
- Own and optimize Revenue Operations processes across Marketing and Sales, from lead acquisition through opportunity close.
- Serve as the Commercial subject matter expert and primary point of contact for Salesforce, HubSpot, and integrated CRM/MarTech platforms.
- Build and maintain dashboards and reporting that measure Marketing and Sales activity, pipeline performance, effectiveness, and business impact.
- Analyze Marketing and Sales data to identify trends, generate insights, and recommend opportunities for growth and performance improvement.
- Partner with Demand Generation and Sales to optimize lead management, scoring, routing, nurture, segmentation, and conversion processes.
- Standardize, streamline, and automate Marketing and Sales processes and workflows.
- Translate business requirements into scalable CRM, MarTech, reporting, and automation solutions.
- Lead the Commercial deployment and adoption of new CRM capabilities, modules, and functionality, including AI-enabled solutions.
- Direct CRM development and support performed by Kenco’s IT CRM Administrator and third-party Salesforce managed services provider.
- Maintain data quality, governance, integrations, lists, and data acquisition processes across Marketing and Sales systems.
- Develop and maintain workflows, custom objects, fields, formulas, automation, and related system configurations.
- Develop training, documentation, and standards that drive effective system use and accurate data entry.
- Train Marketing and Sales users on CRM, MarTech, reporting, and related processes.
- Evaluate emerging technologies and applications that can improve Marketing and Sales productivity and effectiveness.
- Manage data imports, updates, and other routine CRM administration as needed.
- Troubleshoot CRM, marketing automation, email, workflow, integration, and user-access issues.
- Manage user access, permissions, authentication, record ownership, and account changes.
- Perform other applicable duties as assigned.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
- 6–8 years of experience in Revenue Operations, Sales Operations, Marketing Operations, CRM administration, or a related discipline.
- Salesforce Certified Administrator certification required.
- Strong Salesforce administration experience and proficiency with marketing automation platforms, preferably HubSpot.
- Strong understanding of full-funnel Marketing and Sales processes, including leads, accounts, contacts, campaigns, opportunities, and pipeline.
- Demonstrated ability to analyze commercial data, build meaningful reporting, identify trends, and translate insights into actionable recommendations.
- Experience with lead management practices including scoring, routing, nurturing, segmentation, personalization, and lifecycle management.
- Ability to translate business needs into system requirements, processes, workflows, and scalable solutions.
- Experience configuring CRM functionality such as workflows, custom views, fields, formulas, objects, and automation.
- Experience integrating CRM and MarTech platforms; experience with HubSpot, LinkedIn Sales Navigator, and ZoomInfo preferred.
- Ability to identify and apply AI capabilities to measurably improve Marketing and Sales processes, productivity, or decision-making.
- Strong written and verbal communication skills, including the ability to work effectively with business leaders, technical teams, and end users.
- Proficiency with Microsoft Office applications, particularly Excel.
- Strong attention to detail, organization, and self-direction.
Competencies
- Business Acumen – Understands business objectives, commercial processes, technology, and market trends and connects Revenue Operations priorities to business performance.
- Analytical & Strategic Thinking – Uses data and business context to identify opportunities, solve problems, prioritize initiatives, and improve commercial performance.
- Communication & Influence – Communicates clearly across functions and levels, builds alignment, and gains support for process and technology improvements.
- Change Management – Effectively plans, communicates, and drives adoption of changes to systems, processes, and ways of working.
- Continuous Improvement – Identifies opportunities to simplify, standardize, automate, and improve Marketing and Sales operations.
- Technology & AI Agility – Evaluates and applies emerging technology, automation, and AI to improve productivity, decision-making, and commercial effectiveness.
Travel Requirements
- This position is expected to travel approximately 25% or less.
- A passport is not required, but recommended.
Disclosures
- For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy
- The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
- Per company policy, all internal job postings expire 14 days from the date they are posted.
Benefits offered:
Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days
Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.
Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.
For California residents please enter or copy/paste the address below into your address bar
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
Originally posted on Himalayas