Get the chrome extension Senior Director, Revenue Operations
Calabrio
Calabrio is now Verint! At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.
About the Role:
Americas field operations is how the region plans, sells, and forecasts. This leader owns that function end to end and serves as a strategic and operational partner to the Americas CRO and a member of the Americas leadership team, with responsibility for territory and quota execution, sales operations, order operations and partner operations across the region.
This is a senior leadership role with broad scope and direct accountability for the operational foundation behind the region's revenue performance. The Americas business is in the process of consolidating onto a unified CRM platform and this role owns much of the operational cleanup and process rebuild that follows, while the region carries its largest target to date. The right person is energized by building something rather than maintaining it.
Key Responsibilities
- Forecast discipline. Pipeline hygiene, forecast accuracy, and the weekly cadence behind both.
- Territory and quota execution. Design, assignment, coverage modeling, and in-year adjustments across the Americas.
- Sales operations. Territory execution, forecasting cadence, and CRM/sales systems support for the field.
- Commercial operations. Quote-to-order execution, booking accuracy, and cycle time.
- Partner operations. Partner registration, deal flow, and channel operational support.
- Reporting & Analytics. Field-facing reporting for the region and the Americas inputs into the global planning cycle.
- Partnership with the Americas CRO. Translate regional priorities into operational plans with named owners and dates, represent field operations in regional and global leadership forums, and surface risk early with the context needed to act on it.
- Team leadership. Build and lead a multi-layer Americas field operations organization, developing managers and succession depth across every function. Every recurring process carries a documented procedure and named coverage.
- Global alignment. Shape global Revenue Operations strategy in partnership with the centers of excellence across planning, analytics, compensation and systems.
The Leader We Are Looking For
Verint's Americas organization brings together teams with different histories, different systems and different ways of working. This role sits directly on that line and the person in it will do as much through influence as through authority. We are looking for a natural leader. Someone who earns credibility by delivering rather than by title. Someone both sides trust because they are fair, consistent and easy to work with. Someone equally at home on a sales floor and in a finance review.
Requirements
- 12+ years in revenue or sales operations, including 5+ years leading multi-function regional field operations organizations with managers reporting directly
- Territory and quota design at scale in a global enterprise software business
- Track record building process and documentation in environments where little existed
- Proven experience as the senior operations partner to a CRO or regional sales leader for a large, multi-country business
- Strong Salesforce skills; fluent with planning and analytics tooling such as Anaplan or equivalent
- Hands-on experience with sales engagement platforms such as Outreach or Gong
- High attention to detail. Owns forecast and quota numbers as source of truth, zero tolerance for error
- Executive presence. Credible in front of the C-suite, comfortable running and presenting in executive-level meetings
- Has led a team through a systems migration, merger or organizational integrations
- Comfortable operating across regions and time zones
- Bachelor's degree required; MBA or equivalent advanced degree preferred
- Proven ability to design, implement and scale operational processes, governance and documentation standards in environments undergoing transformation
- Demonstrated success leading operational teams through complex systems implementations, mergers, acquisitions and organizational change.
- Proven ability to influence, collaborate and drive results across geographically dispersed teams, regions and time zones.
Benefits
You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:
- Global team recognized for their passion and innovation
- Innovative product culture and project exposure
- Training and development from industry-leading experts
- Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
- We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Base salary will be starting at $190,000.
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing . An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.
Ready for Exponential Career Opportunities? Apply now
Originally posted on Himalayas
Senior Director, Revenue Operations
GetWellNetwork, Inc.
Reporting to: Chief Revenue Officer
Location: This position can be based remotely within the US
Opportunity
The Director of Revenue Operations will be responsible for developing and managing the processes, systems, data, analytics, and operating cadence that support GW Rhythm's go-to-market organization.
This role will serve as the connective tissue across Sales, Marketing, Partnerships, Customer Success, Finance, and Executive Leadership, ensuring that the company has a clear and reliable view of pipeline, bookings, revenue, customer activity, sales performance, and growth opportunities.
The ideal candidate is both strategic and highly operational—someone who can establish and maintain the infrastructure required for a rapidly growing healthcare technology company while also personally driving improvements in forecasting, pipeline management, CRM utilization, reporting, compensation, and sales productivity.
Responsibilities
Revenue Strategy & Operating Model
● Develop and continuously improve the company's revenue operating model across Sales, Marketing, Partnerships, and Customer Success.
● Establish standardized processes and definitions across the revenue organization, including pipeline stages, opportunity qualification, forecasting, bookings, ARR, renewals, expansion, and customer lifecycle metrics.
● Partner with executive leadership to translate growth objectives into measurable revenue plans, capacity requirements, and operating targets.
● Identify bottlenecks and opportunities to improve the efficiency and scalability of the revenue engine.
Pipeline Management & Forecasting
● Own the company's revenue pipeline reporting and forecasting processes.
● Establish rigorous pipeline inspection and forecasting methodologies.
● Develop and maintain dashboards that provide visibility into pipeline coverage, conversion rates, sales velocity, deal progression, win/loss trends, and forecast accuracy.
● Partner with GTM leadership to identify pipeline gaps and develop strategies to address them.
● Create a consistent executive-level view of current and future revenue performance.
CRM & Revenue Technology
● Own the strategy, governance, and optimization of the company's CRM (Salesforce) and revenue technology ecosystem.
● Ensure CRM data is accurate, complete, and actionable.
● Establish appropriate workflows, automation, reporting, and data standards.
● Evaluate and implement technologies that improve sales productivity, intelligence, forecasting, and customer engagement.
● Integrate CRM data with financial and operational systems where appropriate.
Sales Performance & Productivity
● Develop metrics and reporting that measure sales-team productivity and effectiveness.
● Analyze performance by representative, territory, market segment, customer type, and sales stage.
● Support territory planning, account segmentation, quota setting, and sales capacity planning.
● Identify opportunities to improve sales processes, shorten sales cycles, and increase conversion rates.
Revenue Analytics
● Build a comprehensive revenue-performance reporting framework for the executive team and Board.
● Develop reporting around Key Metrics such as (ARR, Pipeline Coverage, Renewal/Retention, Win-Rate, ACV, Sales Velocity, Forecast Accuracy, CAC, other)
Cross-Functional Revenue Alignment
● Establish common operating processes across Sales, Marketing, Customer Success, Partnerships, Finance, and Product.
● Improve handoffs between functions throughout the customer lifecycle.
● Develop a shared understanding of target accounts, opportunities, customer requirements, implementation status, renewals, and expansion opportunities.
● Partner with Finance to ensure revenue forecasts and operating metrics are aligned with financial reporting.
Enterprise Healthcare GTM Support
● Track opportunities across health systems, health plans, and other strategic healthcare customers.
● Help leadership understand sales cycles, buying committees, contracting processes, pilots, implementations, expansions, and enterprise adoption.
● Develop account-level intelligence that supports strategic account planning and executive engagement.
● Support analysis of the company's Ideal Customer Profile (ICP) and identify patterns among high-value prospects and customers.
Strategic Projects
● Lead special projects designed to improve revenue growth, scalability, and operating efficiency.
● Support development of annual revenue plans and go-to-market strategies.
● Develop business cases and ROI analyses for new markets, channels, products, or investments.
● Provide analytical support for strategic partnerships, acquisitions, and other growth initiatives as appropriate.
Requirements
● 7+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy, Finance, or a related field.
● Experience supporting a B2B enterprise sales organization.
● Strong understanding of CRM systems and revenue technology.
● Demonstrated experience building and managing forecasting, pipeline management, reporting, and revenue analytics processes.
● Strong analytical and quantitative skills.
● Excellent communication and presentation skills.
● Ability to translate complex data into clear recommendations for executives.
● Demonstrated ability to operate effectively in a fast-paced, high-growth environment.
● Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations.
Even Better
● Experience in healthcare technology, SaaS, AI, or enterprise software.
● Experience selling to health systems, hospitals, health plans, or other healthcare organizations.
● Experience with long, complex enterprise sales cycles.
● Experience with Salesforce or another leading enterprise CRM.
● Experience building Revenue Operations functions within a growing company.
● Familiarity with SaaS metrics and financial concepts including ARR, ACV, NRR, GRR, CAC, LTV, pipeline coverage, bookings, and revenue forecasting.
About GW RhythmX
GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.
Most relevant press releases:
Presbyterian Healthcare Services Expands Use of GW RhythmX to 200 Primary Care Clinicians in the First Full System Deployment of a Precision Care AI Platform - RhythmX AI
Get Well, a leader in patient engagement software, and RhythmX AI, a leader in AI-powered precision care, will combine to form GW RhythmX to usher in the next generation of precision care
About SymphonyAI Group
SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn.
When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $150,000-$170,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.
GW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
Originally posted on Himalayas