Retail,Retail|Key Holder Jobs

Job Description

As a Visual Keyholder, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance. 

Key Responsibilities: 

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment 
• Interpreting sales data and customer insights to inform and execute the store’s visual direction 
• Designing and installing impactful window displays that reflect seasonal trends and brand identity 
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions 
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation 
• Supporting the sales team in daily store operations and contributing to a seamless customer experience 
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency 
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey 

 

Job Description

As a Visual Keyholder, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance. 

Key Responsibilities: 

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment 
• Interpreting sales data and customer insights to inform and execute the store’s visual direction 
• Designing and installing impactful window displays that reflect seasonal trends and brand identity 
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions 
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation 
• Supporting the sales team in daily store operations and contributing to a seamless customer experience 
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency 
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey 

 

Job Description

About the Role

As a Visual Keyholder, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
• Representing yourself and the H&M Brand positively during customer interactions (Direct)
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
• Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
• Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
• Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
• Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
• Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
• Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store

Team & Development

• Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
• Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines
• Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
• Develop and coach talents and provide onboarding training to new colleagues
• Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
• Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
• Support Sales Market and Area teams with expansion (store projects) needs

Visual & Commercial Execution

• Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines
• Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure you create clear trends and stories according to inspiration from the visual & commercial guidelines
• Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience
• Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement
• Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements
• In collaboration with Facilities Management ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store
• Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind
• In collaboration with Area Visual Manager ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout
• Ensure your store has enough quantities of sale and other activity including POS material according to local routines
• Keep sales floor and back of house clean, organized, and safe according to local security guidelines

Leadership & Operational Responsibilities

• Holds additional operational responsibilities, such as opening and closing the store, managing the cash register, and ensuring the store’s security protocols are followed
• Acts as a leader on duty when managers are not present, taking responsibility for the sales floor, resolving customer issues, and directing team members
• May delegate and oversee tasks for the store team during their shift
• Makes decisions related to store operations, including customer service escalations, staff breaks, and enforcing store policies
• Acts as a bridge between the team and management during non-visual tasks
• Balances visual merchandising with operational duties and customer service
• Prioritizes tasks based on immediate store needs, such as sales targets or operational issues

Job Description

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

 

Your Day to Day*

Sales and profit

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets
• Adapt the store planning according to store needs and budget from the Commercial plan
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

 

TEAM

The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession

Communication and Legal Requirements

• Ensure that all communication in the windows and sales floor complies with local legislation

Back of House Routines

• Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures
• Work with timekeeping and scheduling system including approving timesheets
• May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store

Security

• Promote employee and customer safety
• Resolve health & safety, legal, and security issues
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Financial Accountability

• None

Job Description

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

 

Your Day to Day*

Sales and profit

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets
• Adapt the store planning according to store needs and budget from the Commercial plan
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

 

TEAM

The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession

Communication and Legal Requirements

• Ensure that all communication in the windows and sales floor complies with local legislation

Back of House Routines

• Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures
• Work with timekeeping and scheduling system including approving timesheets
• May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store

Security

• Promote employee and customer safety
• Resolve health & safety, legal, and security issues
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Financial Accountability

• None

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Responsibilities

• Provide excellent customer service by greeting and assisting customers in a friendly and professional manner
• Actively engage with customers to understand their needs, offer product recommendations
• Collaborate with the greater sales team to achieve sales targets and contribute to the success of the store
• Support the management team with the closing and opening of the store
• Stay informed about current products, trends and promotions to provide up-to-date information to customers
• Supporting with visual merchandising of the store
• Maintain store standards throughout the store, including the back of house
• Be a role model for the brand and maintain personal presentation standards
• Ensure all products are properly tagged with accurate pricing and product information.
• Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment.
• Support with inventory management and organization of stockroom
• Replenish the shop floor as and when necessary
• Communicate daily needs with the management team

Requirements

• Highly motivated
• Interest in fashion
• Target driven
• Experience in customer service, retail preferred.
• Interact with customers in a loud and often busy environment
• Ability to stand for long periods and engage in repetitive activities
• Ability to lift in excess of 50 pounds
• Ability to climb ladders and use a stepping stool
• Flexible to work weekends and evenings.
• Must be eligible to work in the US
• Proficient in English, written and spoken
• Spanish speaker preferred but not essential

Benefits

We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do.

Benefits

• Employee discount
• Career development opportunities
• Regular company training
• Uniform shoes

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores in the UK, including our new flagship store on London Oxford street. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Responsibilities

• Provide excellent customer service by greeting and assisting customers in a friendly and professional manner
• Actively engage with customers to understand their needs, offer product recommendations
• Collaborate with the greater sales team to achieve sales targets and contribute to the success of the store
• Support the management team with the closing and opening of the store
• Stay informed about current products, trends and promotions to provide up-to-date information to customers
• Supporting with visual merchandising of the store
• Maintain store standards throughout the store, including the back of house
• Be a role model for the brand and maintain personal presentation standards
• Ensure all products are properly tagged with accurate pricing and product information.
• Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment.
• Support with inventory management and organization of stockroom
• Replenish the shop floor as and when necessary
• Communicate daily needs with the management team

Requirements

• Highly motivated
• Interest in fashion
• Target driven
• Experience in customer service, retail preferred.
• Interact with customers in a loud and often busy environment
• Ability to stand for long periods and engage in repetitive activities
• Ability to lift in excess of 50 pounds
• Ability to climb ladders and use a stepping stool
• Flexible to work weekends and evenings.
• Must be eligible to work in the US
• Proficient in English, written and spoken
• Spanish speaker preferred but not essential

Benefits

We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do.

Benefits

• Employee discount
• Career development opportunities
• Regular company training
• Uniform shoes

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores in the UK, including our new flagship store on London Oxford street. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism

Job Description

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

 

Your Day to Day*

Sales and profit

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets
• Adapt the store planning according to store needs and budget from the Commercial plan
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

 

TEAM

The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession

Communication and Legal Requirements

• Ensure that all communication in the windows and sales floor complies with local legislation

Back of House Routines

• Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures
• Work with timekeeping and scheduling system including approving timesheets
• May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store

Security

• Promote employee and customer safety
• Resolve health & safety, legal, and security issues
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Financial Accountability

• None

Job Description

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

 

Your Day to Day*

Sales and profit

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets
• Adapt the store planning according to store needs and budget from the Commercial plan
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

 

TEAM

The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession

Communication and Legal Requirements

• Ensure that all communication in the windows and sales floor complies with local legislation

Back of House Routines

• Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures
• Work with timekeeping and scheduling system including approving timesheets
• May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store

Security

• Promote employee and customer safety
• Resolve health & safety, legal, and security issues
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Financial Accountability

• None